# YNCU Mobile Banking App — user reviews > 42 indexed App Store user reviews of YNCU Mobile Banking App by Your Neighbourhood Credit Union, rated 4.70/5 from 19 ratings. - Source: https://appshunter.io/ios/app/yncu-mobile-banking-app/id1030498846/reviews - App overview in markdown: https://appshunter.io/ios/app/yncu-mobile-banking-app/id1030498846.md - Rating breakdown: 5★ 14 · 4★ 4 · 3★ 1 · 2★ 0 · 1★ 0 ## Newest reviews (12 of 42) ### 4/5 — Time logging in *2025-08-02, version 17.26.4* I’m an early riser and I can’t do my banking until sometimes after 6 am. I would think it should be 24/7 accessibility! ### 3/5 — The year is 2024 *2024-12-16, version 17.26.1* I’m being charged the same fees as the big banks but there’s not even a Face ID option for signing in? Technology isn’t great and the app is glitchy. ### 3/5 — App Shut down *2024-05-08, version 17.5.11* I’ve been using this app for just over a year now and the lay out is ok but it cuts out all the time sometimes it’s slow as well ### 2/5 — Mastercard *2023-07-31, version 17.5.3* I have lots trouble trying to get to my Mastercard account. When I would log on my be Community First account the icon would be right there on bottom left, on your sight I have to find it, not easy for me to do ### 3/5 — Serviceable *2023-04-28, version 17.5.3* Decent enough but user interface is often glitchy or takes extra to load, other times crashes without warning and works slowly. Like it’s fine but not the easiest to use ### 2/5 — Security overkill *2023-04-05, version 17.3.20* App allows for facial recognition but still requires you to enter your PAC and answer a security question which defeats the purpose of facial recognition. ### 3/5 — Poor crisis card compatibility *2022-01-25, version 15.2.43* Should be able to see credit card balance in app aswell ### 5/5 — Excellent App *2022-01-07, version 15.2.43* Easy to navigate, secure. No issues whatsoever. ### 3/5 — Slow *2021-09-29, version 15.2.43* Slow connecting from anywhere ### 5/5 — Review *2021-09-21, version 15.2.43* Not very user friendly. What ever happened to the K.I.S.S. Method. I much prefer the original Bank Sign in VS this app. ### 3/5 — YNCU app *2021-02-19, version 15.2.30* The app glitches a lot, and it generally takes 7 days or more for payments to be applied when bills are paid online ### 5/5 — Saved !! *2021-02-08, version 15.2.30* The ease with which I can check my accounts, pay bills, receive and deposit money on my phone has been incredible! If I need help there is always a friendly person there to give it. Thanks YNCU! ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible *2024-09-26, version 17.5.11* The app is so poorly designed it’s almost impossible to use. I’m constantly having to close the app and restart it because it will freeze or keep reloading. Face ID never works and often it won’t let me log in with my password. I’m honestly concerned about how secure my banking information is because of how bad the app is. ### 1/5 — Interact transfers *2024-03-29, version 17.5.3* For about 1 month now, the app will not allow me to accept interact e-transfers. I have to use the website. ### 1/5 — YNCU app *2023-11-08, version 17.5.3* App only works 1/2 the time. Boots me out often. Goes all blank and asks for extra credentials for login then boots me out. Worst banking app I’ve ever used. Updates need to be made to get with the times. Absolute garbage ### 1/5 — Needs a complete rethink *2023-06-12, version 17.5.3* This app sucks! Always have issues with login and doesn’t recognize correct password or answers to secondary questions or facial recognition. I’m tired of having to call support to reset my password after being locked out. I go to the website even to reset the password and the page keeps resetting claiming I enter a wrong date or failed to select a province when I had. Get your act together! ### 1/5 — Email contacts all deleted with new app *2023-05-13, version 17.5.3* Email contacts for transfers all deleted with new app ### 1/5 — Login *2023-02-17, version 17.3.20* Even though I have face recognition enabled every time I go to login in it boots me out and asks for my password….. annoying!!!!!!!! ### 1/5 — Garbage *2021-07-18, version 15.2.30* This app is garbage. You can’t even see any credit card information. So old and outdated. Missing so many features. ### 1/5 — Slow *2021-05-16, version 15.2.30* Contently freezes and crashes. Horribly optimized app. ### 1/5 — Always an error *2020-11-25, version 15.2.30* Always an error when trying to do my banking frustrating.. ### 1/5 — This app *2019-11-14, version 13.15.0* For someone that does all their banking mobile this appIs absolute trash it freezes it slow highly Makes me consider switching banks ## Most praised reviews (10 highest-rated) ### 5/5 — YNCU is highly recommend. Better protection than banks because you are a member. Food for thought. *2025-08-12, version 17.26.4* This institution has you covered in all aspects of your financial needs. Their customer service is probably their greatest asset. ### 5/5 — Depend on it *2025-08-08, version 17.26.4* I use it and depend on it! ### 5/5 — Location,Location.. *2025-08-01, version 17.26.4* Destination & Location ### 5/5 — Easy to use *2024-12-14, version 17.26.1* It’s seems that all the bugs are out and it is straight forward to use. ### 5/5 — Nice *2024-12-14, version 17.26.1* It’s pretty good ### 5/5 — New app *2024-05-24, version 17.5.11* Much better app- doesn’t take forever to load or switch to another page Good job But Face ID doesn’t load I still have to log in with username and password ### 5/5 — Great Banking! *2024-05-14, version 17.5.11* I find this the easiest online banking system that I have used. If I have had questions or banking issues I have received a quick response and successful outcome. When I have had to go into an actual YNCU office I have been treated great. Who can say that they actually enjoy having to go into their bank? It doesn’t matter which branch I have gone into I have always been greeted by people who are actually happy to serve my needs! ### 5/5 — Not allowing me to pay bills *2023-05-17, version 17.5.3* All was well until I tried to pay my MasterCard bill from my golden chewing account. Only 9.67 but it is giving me an error message. Hope this is not going to happen frequently. ### 5/5 — Worst banking app ever *2022-06-15, version 15.2.43* Constantly says my session has expired after trying to login. And I don’t mean once I literally mean every single time it is truly a chore to try to sign into this app. Eventually it does work after about two or three tries. ### 5/5 — YNCU service *2022-03-12, version 15.2.43* We get unbelievable service from our YNCU in Windsor. No matter what our problem is the group help us sort it out. It is amazing as we have dealt with regular banks and not one provides the service we receive there. Also your internet setup is excellent. Thank you Marian Q --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-08.*