# YO Mobile — user reviews > 42 indexed App Store user reviews of YO Mobile by Yonder Media Mobile, rated 4.60/5 from 546 ratings. - Source: https://appshunter.io/ios/app/yo-mobile/id1467963254/reviews - App overview in markdown: https://appshunter.io/ios/app/yo-mobile/id1467963254.md - Rating breakdown: 5★ 462 · 4★ 27 · 3★ 14 · 2★ 6 · 1★ 37 ## What do users think of YO Mobile? Overall sentiment: negative **Pros** - 🚀 Fast and reliable service during free trial period - 💰 Affordable pricing and value for money - 🎮 Entertainment features and NFT minting capability - 👥 Family plan options available - 📱 High-speed data when service works - 🌟 VIP treatment and community feel - 🎙️ Quality entertainment content and radio programs **Cons** - 😤 Extremely poor and unresponsive customer service - ⏱️ Customer support takes days or weeks to respond - 🚫 Service stops working after payment/trial ends - 💳 Unauthorized charges and difficult refund process - 🔌 Throttling and service degradation after payment - 📵 No live phone support available - 🤖 Robotic and copy-paste customer service responses - 🌐 Language settings stuck in Spanish with no toggle option - 🚫 Impossible to cancel without speaking to support - 🔐 Security concerns and potential unauthorized device access - ⚠️ False advertising and bait-and-switch tactics - 🔋 Battery drain and device overheating issues - 📱 App crashes and freezing problems **Commonly reported bugs** - eSIM activation not working - Service stops after payment despite successful charge - Unable to log into account (app version) - Network not appearing on phone - Incorrect APN configuration for international use - App crashes and freezing during support interactions - Cannot transfer phone number - iPhone compatibility issues with eSIM - Auto-pay cannot be disabled - Device glitches, battery drain, and overheating after signup **Most requested features** - Language toggle option (English/Spanish) - Live phone support number - Self-service cancellation option - Remote account management features - Improved SIM card ordering through app - Better number porting process ## Newest reviews (15 of 42) ### 2/5 — Bad customer service *2025-03-01* Customer service takes way too long to get back to you and you can’t transfer the number **Developer response:** Hey there, I hear you, and I completely understand your frustration. 😞 Our goal is to provide fast and efficient support, and I’m really sorry that you had a bad experience. I’d love the chance to make this right—please email me at ricardo.mendez@yomobile.com, and I’ll personally assist you with your issue. Let’s get this resolved together. 💙 ### 1/5 — Don’t recommend Worst service ever *2025-02-15* Of course First Free month of Service worked great !!! Fast and Efficient once it got to the payment month everything slowed down , barely have any service , one bar everywhere I go my apps are super slow , my connection slow everything just GARBAGE !!!!! What a way to pull people in and lie to them false advertising please stay away they lie fraudsters This is literally a waste of money when I gave them a chance to try something different but I got scammed They won’t even let you cancel with out speaking to them , we as the client should have the option of doing those things remotely **Developer response:** Hi there, I completely understand your frustration, and I’m truly sorry that your experience hasn’t lived up to your expectations. 😞 We always aim to provide reliable service, and it’s disappointing to hear that you’re having issues after your free trial. I’d love to take a closer look at what’s happening with your connection and assist you in any way possible. Please reach out to me directly at ricardo.mendez@yomobile.com, and I’ll make sure your concerns are properly addressed. Your feedback is important, and I truly want to help turn your experience around. Looking forward to hearing from you soon! 💙 ### 1/5 — Stole my money after trial *2025-02-12, version 4.1.4* I paid my $60 for my service to continue and it’s been 4 days and still I have no service on my phone. Good luck trying to get customer service to help you they have not answered any of my emails. Now I gotta go spend another$60 to get service somewhere else ! So not ok! Nothing was done r fix it .. don’t water your money ### 4/5 — Customer service *2025-02-09, version 4.1.4* I’ve used it for like 5 days. I want to cancel the payment they are going to take from me. To do that you need to talk to customer service. I have so far talked to 8 people in the app. Every time we get to the last step they disappear. Normally they leave before we get to that part. So I did the email and same thing no reply. This is the 3rd day of me tryin to stop them from doing a charge in future. Also just tryin to cancel this plan. I want to open a different one. Update. You can get a person easy if you use the play store app to contact the customer service for the app. ### 2/5 — Needs modification *2025-02-09, version 4.1.4* Most of the app is in Spanish with no option to change it. Like half of the app is English other is Spanish. The games all Spanish so can’t really earn the coins. Service is spectacular and data is fast! The language is the only down fall. Change that and I’d give 5 stars! ### 3/5 — Updated *2025-02-07, version 4.1.4* I was pleased with the first free month the service was great high speed data no issues when I went to renew my service cash app declined it at first trying to warn me I accepted it though and now I’m out 60 bucks I tried to contact customer support they are non existent - I’m not sure if it took awhile to process(a few hours) or whatever but my service is restored everything is fine but the lack of customer support is my only ick! Besides that I’m pleased ### 1/5 — The horrific experience and waste of time *2025-01-31, version 4.1.2* Stay away from Yo mobile! Can’t get a hold of a live agent nor do they have a customer service telephone number. All is done through text message and will take hours even days in replying back with a vague and generic reply. They are incompetent and will not port your number over to them. These guys are a scam ### 1/5 — Stole my money after trial *2025-01-28* I paid my $60 for my service to continue and it’s been 4 days and still I have no service on my phone. Good luck trying to get customer service to help you they have not answered any of my emails. Now I gotta go spend another$60 to get service somewhere else ! So not ok! **Developer response:** Hi Juggle! 💚 I’m really sorry for the delay in your service activation. That’s absolutely not the experience we want you to have! I understand how frustrating it can be when you’ve already paid and are still waiting for service to start. I’d love to personally check what happened and find a solution for you right away. Please email me at ricardo.mendez@yomobile.com, and I’ll make sure your case gets the attention it deserves. We’re here to help, and I truly appreciate your patience. Wishing you a wonderful holiday season, and I hope we can turn this experience around for you! 🎄✨ ### 1/5 — NO SERVICE *2025-01-18, version 4.1.1* This look good but you can never see network on your phone. They don’t even have correct APN configuration for each country ### 1/5 — Bad Service *2025-01-11, version 4.1.1* I joined recently with the first free month and I ported my number over I can even use my sim because it ported as a ESIM I’m using an iPhone 8 and I can’t even get service my “FREE” month is already about to end in 16days and I haven’t used my service at all. I contacted “CUSTOMER SUPPORT” and it took two weeks for a new SIM card to be issued and the app on my phone which is this one has limited functions I can’t track or order a new sim on there which I was told multiple times to use the app to order it or check my status of my porting. This app needs to be updated. I hope I can get my free month again because I didn’t not use it and it’s about to be half a month ### 1/5 — Unable to activate eSIM *2025-01-09, version 4.1.1* Even after multiple attempts ### 1/5 — Bad service *2025-01-07, version 4.1.1* I ported my number a week ago and can’t still use my phone ! There is no customer service! I don’t recommend joining. I just want my number back before I sue. This is a fraudulent cell company. ### 3/5 — No given number *2025-01-05, version 4.1.0* Esim not activating ### 1/5 — eSIM not activating, can’t cancel auto pay. *2025-01-04, version 4.1.0* I found yo mobile on google and as soon as I saw the one month free trial, I set it up. The eSIM activation doesn’t work and I can’t turn off autopay. ### 2/5 — eSIM not activating *2024-12-26, version 4.1.0* Tried it so many times the esim not activating, the customer service only respond once which I think is a bot ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst experience ever *2026-01-18, version 4.7.1* I do the eSIM and it stop working on the 3rd day , there customers support doesn’t worth it I texted them both email and the app they only text once and disappeared ### 1/5 — terrible service *2025-07-08, version 4.2.5* i am sick and tired of the customer service. i don’t know what it is, but they reply very so. and even when they do reply the problem is never solved. i suggest if you have a choice do not use this company because i am regretting it as i type this review. ### 1/5 — Stay Away from This App – Serious Privacy and Performance Issues *2025-05-24, version 4.2.4* Ever since I started using this Mexican phone provider, my iPhone has been acting up in ways I’ve never experienced before. The phone glitches constantly, the battery drains abnormally fast, and it gets unusually hot. I’ve even seen my screen freeze and typing delays, which has never happened until after I got the free trial. What’s even more disturbing is that I never authorized auto-pay, yet they charged me anyway. There’s no clear way to contact customer service—no live support number, no real help—which raises major red flags. I strongly believe they’re accessing devices using IMEI numbers. It feels like my phone has been compromised since the moment I signed up. Something is seriously wrong here. Do not download or use this app. There are better phone providers out there. ### 1/5 — Horrible customer service and impossible to cancel *2025-04-03, version 4.1.8* I canceled this line after some horrible experience and yet I was still charged and dealing with their customer. Service is ridiculous. They have one person that answers everything. Her name is ASYA and honestly that person should not be working there. The only response I’ve gotten from her is the scripted intro that she pasted saying that she’s going to be your ninja for the day but like a ninja, she just disappears and never comes back on the line. ### 1/5 — Poor Customer Service *2025-03-29, version 4.1.8* Because I cannot get an answer from Customer Service after writing them about my problem my phone is disconnected. They’ve charged my account and has received the money 10 days before the bill was due. But yet my phones turned off. I can’t get an answer from Customer Service . I write them with my concerns and I get back. How can we help you? I’m here to help if you need assistance let me know. After I already reached out for help.! ### 1/5 — No help *2025-03-16, version 4.1.7* I’ve been waiting and waiting for someone to answer me and reset my network since my data isn’t working, I payed and I can’t even use it, this happened last month when I paid my bill my service stopped and the guy manually went in and reset my network and then it worked perfect, but this month I can’t get nobody to do it for me, so upsetting ### 1/5 — Scam *2025-03-13, version 4.1.6* I’ve been trying to get in touch with the customer service after making purchase and I can’t activate the eSIM ### 1/5 — Waste of money *2025-03-05, version 4.1.6* I can’t install the eSIM! ### 1/5 — Once you pay, no service and you are throttled down *2025-02-27, version 4.1.6* And I can’t sign in now. Been trying to get a refund on the additional line I purchased and the remaining 28 days of service I have, but surprise surprise i also can’t log into my account now unless it’s web browser. ### 1/5 — WARNING DO NOT SHOP HERE *2025-02-16, version 4.1.5* I am warning you do not go with this company. Honestly, they have the worst customer service ever they do not help you they laugh at you. Yes, you can create as many tickets as you want, but they only close them and never respond and do not help you at all. They only copy and paste information that is not helpful at all. I have been trying to get a refund for the past two days and all they do is ignore my messagesand this is ridiculous. Now I am glad I was not able to port my number over when it was suggested to do because I probably would have never been able to pour out due to the lack of help or empathy. This company has towards new customers, so please do not shop here. I am warning you Shop at your own Risk. ## Most praised reviews (10 highest-rated) ### 5/5 — Servicio rápido y humano *2026-06-09, version 4.12.0* Excelente servicio al cliente. Siempre responden muy rápido y realmente se ponen en los zapatos del cliente para encontrar la mejor solución. Se nota su compromiso por ayudar y brindar una buena experiencia. ¡Muy recomendable! ### 5/5 — Yomobile *2026-03-25, version 4.9.0* Excelente aplicación, buen contenido y grandes ofertas 10/10 ### 5/5 — Atención al cliente *2026-02-18, version 4.8.1* Tuve un problema con mi plan pero me ayudaron a resolverlo rápido, gracias a Ari y a Memo que me ayudaron a resolverlo ### 5/5 — Best phone service I’ve had in awhile *2025-01-31, version 4.1.3* Especially for it being a not extremely well known company or anything their free trial has been awesome way better than others I’ve tried out plus you can mint nfts within their app for free!! ### 5/5 — I love the app, I love how they always treat you as a VIP *2024-12-23, version 4.1.0* I love the option creating family plans from the US! The more I play with the app the more I like it. Seems like a big community that you are connecting to. Highly recommend! ### 5/5 — Mr. D. Hardin sr *2024-12-22, version 4.1.0* So far “Nice” ### 5/5 — That’s probably the best value-price app! *2024-10-16* I love the plans that the app offers, VERY affordable! Along with this you are getting tons of extras. The entertaining is great, you can spend hours in the app!! Thank you guys for coming up with the concept of YO! **Developer response:** Hi! 💙✨ Thank you so much for your kind words! 😊 We're thrilled that you love our affordable plans and the extra features we offer! 🎉 It's fantastic to hear that you're enjoying the app and finding it entertaining. We truly appreciate your support and are excited to keep bringing you the best of Global YO! 🌍📱 ### 5/5 — Woah! *2022-04-11, version 2.0.1* Such a cool platform 😎 ### 5/5 — Muy buena app! *2022-02-09, version 1.3.21* Me divierto mucho con su programación, muy excelente todo, en especial el programa de Sana Frecuencia. Muy buen programa, habla temas de salud mental desde la propia experiencia en un ambiente ameno, profesional pero divertido! Love it!! ### 5/5 — Sana Frecuencia *2022-02-09, version 1.3.21* Muchas gracias y felicidades por el espacio al programa de Sana Frecuencia, me a ayudado mucho el sintonizar el programa, muy corto el tiempo ojalá se pudiera alargar un poquito más ⭐️⭐️⭐️⭐️⭐️ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*