# Yohana — user reviews > 45 indexed App Store user reviews of Yohana by Panasonic Well LLC, rated 4.50/5 from 432 ratings. - Source: https://appshunter.io/ios/app/yohana/id1521560825/reviews - App overview in markdown: https://appshunter.io/ios/app/yohana/id1521560825.md - Rating breakdown: 5★ 344 · 4★ 32 · 3★ 15 · 2★ 8 · 1★ 33 ## What do users think of Yohana? Overall sentiment: negative **Pros** - ✅ Helpful with research and curation of options - 💼 Useful for trip planning and itinerary creation - 🎯 Good for delegating time-consuming tasks - 💰 Reasonable pricing for the concept - 🔄 App improvements over time - 👥 Competent assistants available (when engaged) - 📱 Functional app interface (when working) **Cons** - ⏱️ Extremely slow task completion - 🚫 Frequent task failures and incomplete work - 📱 App crashes, glitches, and slow loading - 🔐 Poor login system requiring constant password resets - 😤 Unresponsive assistants and ghosting - ❌ Poor quality work and lack of attention to detail - 🌍 Outsourced to low-quality overseas workers - ⚠️ Inconsistent service and assistant turnover - 🤝 Lack of human contact and onboarding - 💸 High cost relative to actual value delivered - 🚨 Unreliable for time-sensitive tasks - 🔍 Limited task capabilities and restrictions - 📞 No phone, email, or iMessage communication options - ⚡ Requires excessive hand-holding and follow-up - 🎭 Misleading marketing and false advertising **Commonly reported bugs** - Login system failures and password reset loops - App crashes and freezes - Slow message loading and chat failures - Task submission error messages - Unable to load task details - Persistent ghost notifications - Conversation tracking issues across multiple assistants - Slow app performance and loading times - Janky user interface and poor responsiveness **Most requested features** - Task prioritization and urgency levels - Task categorization (Home, Work, Personal) - Calendar integration with shared date visibility - Image and video attachment capabilities - Threading and organized conversation structure - Multiple household account holders - Email and phone communication options - Detailed task editing capabilities - Saved customer information (names, DOB, insurance) - Personal onboarding call with human assistant - Better task assignment matching based on location - Real-time status updates and transparency - Ability to order items directly through platform ## Newest reviews (15 of 45) ### 3/5 — great if you can get into the app. *2024-07-12* This online service has helped me out with a lot of tasks that are time-consuming and they have done a good job. However, every time I try to go and assign a task or log into the app, I have a problem. The login system on both the website and the app are absolute trash. Every single time I need to reset my password, it’s infuriating. It makes me want to stop using the service. ### 3/5 — Good in theory, clunky in practice *2024-02-17, version 2.18* I really wanted to love this service, and I still do. If it worked it would work wonders for us. But the assistants work very slow, need a ton of hand-holding, and the app spams badge notifications when there aren’t meaningful updates. The app is also slow and the UX feels wonky. ### 2/5 — Hopeful, but disappointed *2023-11-19, version 2.16* I had incredibly high hopes for this service, but I’ve encountered so many bugs in the app. Many of my to-do get an error message when trying to submit and I get a “can’t load details” when trying to pull the draft back up. Great idea, but the product itself needs additional QA and Support. I was so hopeful this would be helpful, but am disappointed I spent money on it. ### 1/5 — Slow! *2023-08-06, version 2.11.1* Why is the app so slow?! ### 1/5 — Terrible. Great concept. Poor implementation *2023-08-01, version 2.11.1* Soooo bad. ### 1/5 — Not helpful at all *2023-06-07, version 2.9.2* I handed off four projects to Yohana and after 4 days I hadn’t heard anything from them and there was zero progress made. I’m a busy single mom and I hoped this would make life a little easier but I need a service that is more responsive and proactive. ### 1/5 — Extra Work for Busy Working Mom *2023-05-26, version 2.9.2* My husband got me Yohana to try to help with our always growing to do list. While the product is nice in theory, I’ve been seriously disappointed in the service. There is a lot of room for improvement including only being able to link Google calendars, recommends that feel pulled off of Yelp, and having the follow up with the service to do the detailed ask. For $250/mo, I expected a little more than what I’ve received. ### 2/5 — Probably one of the worst services *2023-03-30* I submitted two tasks to the team and I got the same response for both tasks. "need more detail" even though there was enough detail in the original message. All it did was buy more time for the VAs. I took the same details and asked chatgpt/google and both the tasks were done. A couple thoughts: 1) hire VAs who are going to immediately pick up the phone and call/email/act on the task. It shouldn't take more than two days to figure out what the task is. 2) when sending a booking link. Don't just send the customer to a booking link that they have access to as well. When someone is asking for a quote. Maybe generate a beautiful .pdf so they can see what the quote is with a breakdown and details. App: great. Could be better but good. Personal service; horrid. **Developer response:** Thanks for trying Yohana and sharing your thoughts here. We've significantly improved the app experience around feedback like yours: simplifying to-do creation by collecting the right details, early—and empowering our specialists to handle it from there. We'd love for you to check out the changes for yourself. Please reach out to support@yohana.com to start the conversation! -The Yohana Team ### 1/5 — Where are all the 5 star reviews? *2023-03-21, version 2.0.5.1* If you scroll all the reviews (yes all) there are (2) , yes (2) 5 star reviews. Yet their average says 4.5 over 250+ reviews?! So where are they??? Ya, don’t buy it. And the price keeps dropping. It’s now first month free, then $149/month for 12 month then $249/ month after that. Good luck. ### 1/5 — Not customizable and unhelpful *2023-03-15* with this app, you are auto-assigned to random assistants. While some assistants I'm sure are great, unlucky but the ones I met were pretty downright terrible. It doesn't feel customizable and after some back and forth, the assistant insisted that I'd do it myself. On top of that, the app itself could use some improvement, the whole thing feels more like a webpage than an app, every click takes a long time to load, which rarely happens with other apps on my phone **Developer response:** We appreciate seeing your thoughts here and want to share some exciting updates! The new Yohana app has improved load times, and—per your point— the overall experience is more optimized to what you're likely used to. We've also simplified to-do creation that reduce communication and the inconsistencies you've experienced. Please update to the latest app if you haven't already, or reach out to support@yohana.com so we can help you see for yourself. Thanks again for the feedback! -The Yohana Team ### 1/5 — Run away fast *2023-03-07* What an absolute waste of money. I gave it 3 months and it was way more work on my end than I ever imagined. Not a single person called me to get me set up or find out anything about me or my preferences. In fact I didn’t speak to a human the whole time. I complained about my first assistant who didn’t do anything except send meditation mantras. Someone did reply to my email but still I didn’t know if humans were involved. I had numerous other assistants as some would all of a sudden disappear to be replaced by someone else. I have since found out they have laid off the US based assistants and now outsource to Mexico and Philippines. It’s basically a call center now and you will likely get different people for every task. I did give them quite a few tasks to complete but really the results they gave me were basically google/TripAdvisor searches that I could have done. No thought or wow factor. One of my tasks missed the deadline I set and nothing ever happened with it. All in all a great big fail **Developer response:** We're sorry to read about your experience with Yohana. The onboarding of all members includes direct outreach from multiple members of the Yohana Team, including an invitation for a 1:1 call with your Yohana Guide. Please reach out to support@yohana.com so we can look into the details of your experience. ### 1/5 — Will drop you for no reason. *2023-02-20* So I was hesitant at first but ended up loving Yohana as it was extremely helpful with task. Then out of nowhere I get a call from a lady claiming that the task I was having the admins do was not what Yohana was intended for (even though the website said otherwise. Then just got this: “Hi Lonnie, we thank you for being a member of Yohana. While Yohana appreciates your business, we have decided not to continue your membership at this time because there are some services that you require that our Specialists are unable to provide. We have decided to refund your monthly fee in full and, again, we thank you for trying our service. Yohana Support ” ### 1/5 — Extremely poor service and interface is buggy *2023-02-07, version 1.0.30* Do not use Yohana. They have messed up almost every single task I have asked of them and created more work for me in the process. They made recommendations for purchases that didn’t meet the very basic requirements in my request. They do not respond in a timely manner or when they do, there is little to no actual information in their messages. I wasn’t even able to access the tasks for at least a week do to technical errors After all of the time I have spent double checking and verifying the tasks that they have “completed” I have wasted far more time than I have saved. ### 3/5 — Great concept. Not quite helpful enough for me. *2023-01-14, version 1.0.30* Really wanted this to work. I’m dying for help with my to-do list as a working parent. Afraid I ended up doing most the to dos I tried to offload myself as the efforts didn’t quite achieve what I needed. ### 1/5 — This ain’t it *2022-12-30, version 1.0.29* I had high hopes … I read the reviews of detailed experiences here and hoped for different. Mostly I agree on every point. Felt to me I was waiting days for someone to Google answers for me 🤷‍♀️ I relied on them to set up an airport ride and it no showed and I missed my flight. Save your money, do the things yourself is my advice. ## Most critical reviews (10 lowest-rated) ### 1/5 — Service failed to act on time-sensitive cancellation, lost $200 *2025-09-16* I used Yohana for a time-sensitive cancellation on September 5, 2025 at 11:32 AM ET, with a follow-up on September 6. The request was made within their published support hours. No action occurred before my event, and the first reply came on Monday, after the class had already passed. As a result, I lost $200. What makes this worse is inconsistency. On other tasks, when an associate was out of office, another picked up the task and completed it before the deadline. This time, no one acted, even though the request was urgent and time-sensitive. Support cited “out of office” and later said the service was shutting down. I’ve filed complaints with the FTC and the California Attorney General. This was a clear failure to perform the service I paid for. ### 1/5 — Poor experience *2024-04-19, version 2.20* taskers dont want to work. They only do what is barely necessary. ### 1/5 — Beware of Long Waits or No Response *2024-03-15, version 2.19* I was really excited about this but do not expect this to help you in your daily life. Even planning a trip, it was nearly impossible to get a response. I waited almost 14 days and still no response from my last to-do, so I’ve decided to cancel. ### 1/5 — App is ok, service is worthless and hurts more than it helps *2024-03-05* I’ve used Yohana for a few weeks now and so far they have failed to complete every single task I assigned them except one. I asked for school lunch menus that were pescatarian and they sent me ones with meat over and over again with the assistant saying “here’s a menu with no meat.” I asked them to find a great local babysitter and after two weeks of waiting they just gave me the Google results for local babysitter placement services. I asked them to find some gift options for friends and they actually suggested some good things, only to ghost me right after I asked for them to order the baskets. I’ve spent more time trying to fix the failures than Yohana has saved me. They’re a complete waste of money. And the app is pretty glitchy. ### 1/5 — Awful, should have read most recent reviews *2024-02-21, version 2.19* Been tracking this app for a while, and their press coverage. Finally signed up, paid for one month ($129). App promoted me to schedule time with a personal guide. App functionality didn’t work. Contacted support. Said the guide is no longer a feature yet super prominent on app AND mandatory as part of onboarding flow. Submitted a task to test - help booking flights. No insigjts into who sees this, where it goes and when I will get a response. Not secure, bad experience. Do not buy! ### 1/5 — Really bad interns, not assistants *2024-02-13, version 2.18* Doesn’t live up to the promise. They don’t read, frequently make mistakes, take ages to complete tasks, and don’t know how to problem solve. ### 1/5 — DO NOT SIGN UP *2024-01-24* I absolutely cannot stand Yohana. It’s a waste of money. Everything found is found by using chat GPT by people that aren’t even in the US. I was told by an assistant that they laid off all US workers so that they only have to pay foreigners pennies. This is a scam. It’s all found using google. Also, my previous assistant told me they pile on LOADS of work for these assistants and give zero credit or value to them. Their work has almost tripled without paying their workers better. Why should we support a company that can’t even treat their workers right?? It’s very odd and honestly makes me sad because the cover of this app seems like it’s actually real and genuine. I’ve also seen tons of reviews that state they delete bad reviews so please be aware and do not get sucked in from false advertisement!!! TREAT YOUR WORKERS BETTER it’s 2024!!!! ### 1/5 — This app is the worst *2024-01-22* They make excuses about every little thing. For example, I asked them to pick out a curling iron for me and it took them 4 months and they still couldn’t do it and told me the task was too hard. AVOID this annoying service. I would especially like to bring to attention the horrible customer service I received from “Kyle” ### 1/5 — This app is the worst *2024-01-19* They committed fraud against me when I tried to order workout clothes. Instead of ordering them to my address, they ordered it to their own. They make excuses about every little thing. For example, I asked them to pick out a curling iron for me and it took them 4 months and they still couldn’t do it and told me the task was too hard. AVOID this annoying service ### 1/5 — Don’t join it’s all in the Philippines *2024-01-14, version 2.18* It’s basically Chat gpt in the Philippines. ## Most praised reviews (10 highest-rated) ### 5/5 — The perfect virtual assistant! *2024-06-27* When I started feeling overwhelmed with my schedule, I looked for virtual help. This was about a year ago. While Yohana is more personal- rather than work-based, they really take a lot off your plate! The price is extremely reasonable for what you get! They've also updated their app since I started using them and made it even better. I also feel as if the assistants’ productivity is even more streamlined now. Highly recommend! ### 5/5 — Game Changer *2024-01-03, version 2.18* This has been a game changer for me and my family. ### 5/5 — Great job! *2023-10-25, version 2.15.2* Awesome app! Really enjoyed!! ### 5/5 — Great way to organize & complete tasks! *2023-07-17* This service is really good at researching and curating options. Yohana has helped me plan itineraries and find flights for upcoming trips, found me a fitness trainer in my area, researched dog rescue shelters for my family, and helped me with the tasks that no one wants to do like calling the transportation toll agency to contest a ticket. It helps me get things done. **Developer response:** We love to read this! Thanks for sharing your experience here, and for keeping us busy :) ### 5/5 — Highly addictive *2022-12-30, version 1.0.29* This is the hero you have been waiting for… forget food delivery service. The benefit of having a competent human in your corner, eating the elephant of life with you makes this service infinitely valuable. ### 5/5 — My secret helper *2022-06-18* Yohana is quickly becoming the secret little helper that I want to shout to the heavens about. I was really hesitant to hand of tasks in the beginning but my level of expectations were exceeded from the first task. Yohana is quickly become a necessary part if the support team I need to get my never ending to-do list done. **Developer response:** Thanks so much for sharing your experience! We're so glad to play a role in your support team and look forward to exceeding your expectations even more. And yes, please shout to the heavens about Yohana! ### 4/5 — Concerned *2023-05-01* I love the concept and this seems like it would be a necessity for me! However I’m having doubts after already encountering bugs in the app just for the task creation. They need more rigorous testing and I’m concerned from other reviews that the convos will also be glitchy or hard to track. I signed up for the free month though so if it doesn’t work out I will cancel. **Developer response:** Updating this response to share an exciting update around your feedback: among other major improvements to the Yohana app, to-do creation has been simplified and we've resolved several bugs in the app experience. Keep this feedback coming—you can always reach out to support@yohana.com if you have thoughts or questions, or want a sneak peek at the improvements ahead. -The Yohana Team ### 4/5 — Useful 3 weeks in *2022-11-01* I’ve already gotten great value from this service. So far my tasks have mostly been researching options for purchases and services, which seems to be right in the wheelhouse of this service. I would like to be able to convey priorities better, and the app can be clunky (conversations aren’t always easy to track) but I’m still finding this helpful. Highly recommend for tasks that need doing in the next 2-4 weeks, not overnight. **Developer response:** Edit: Hi again! Just a friendly reminder to update to the most current version of the Yohana app—we've made significant improvements around the notes you've provided here. Please keep the feedback coming! -The Yohana Team ### 4/5 — Could really improve on some aspects *2022-04-06* The Yohana app needs work! It’s clunky, it’s not intuitive, it’s a headache at times that I would much rather text or call my assistant through phone messaging. Sometimes I get more stressed when my assistant starts to work on something that’s not as urgent and she’s asking me questions I don’t have the time for. There has to be some way to mark things based on urgency. Also categories! Home, Work, Personal! How about incorporating the app with your phone calendar or google calendar- whichever is being used but customer chooses which dates to share. I’m giving it 4 stars because I did find a good locksmith, a handyman, a landscaper and I was able to pull off a birthday party. My assistant does her job well and keeps me on my toes in a good way. This service is really something I have been needing to get things done in my house and beyond. The app being hard to use is a big deal though! **Developer response:** Thanks for sharing your details here—we heard you, and are thrilled to share that we've overhauled the Yohana app experience around your and similar feedback. Among these is more simplified, user-friendly to-do creation—meaning less back-and-forth with our team and more direct paths to successful, timely completion of your tasks :) We're also thrilled to read about your experience with your Yohana Specialist and the work they've delivered so far! Lots more success ahead to share together. -The Yohana Team ### 4/5 — Great virtual assistant service! *2021-10-23* I am only a few weeks in to this service, but I think it will be life changing! Love that someone else can do the bulk work that comes w research of vendors and things, have already had a few tasks completed. And the local knowledge is helpful! One thing to note is that if you and partner do share parenting load, this is more isolating you as the task organizer and manager and point person. As someone who works in a field where I do not have ready access to my phone during working hours (OR) this adds a small level of missed communication and collaboration. Which can in turn feel like more work even though you are handing it off. I would suggest adding ability of partner to share in that. Would like to add video in, and ability to add pics and videos to particular tasks instead of just in the chat. Maybe a way to have basic info saved like kids names & dob, insurance info etc. Otherwise we have loved the service so far!! Will see if expectation and reality meet as months go by!! **Developer response:** Hey Jen, thanks for taking the time to review Yohana. We're so glad you're enjoying your experience. We hear your feedback loud and clear, and it's been forwarded to the powers that be to improve our service for our entire member base. Please continue to keep your Yo Assistant as busy as possible. We love it! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*