# YONO SBI UK — user reviews > 28 indexed App Store user reviews of YONO SBI UK by State Bank of India, rated 3.78/5 from 37 ratings. - Source: https://appshunter.io/ios/app/yono-sbi-uk/id1454780358/reviews - App overview in markdown: https://appshunter.io/ios/app/yono-sbi-uk/id1454780358.md ## Newest reviews (8 of 28) ### 2/5 — Disappointing *2023-01-26* I think this app needs a lot of work. Login fail ! Fatal outcome! You cant just do any transaction without going through them or waiting for many minutes to just get through. Very disappointing. ### 2/5 — Too basic *2023-01-10* Out of all the UK Banks that I transact with online, the YONO SBI UK app has to be the least impressive of the lot. It is just too basic and has been like that for years now. A part of me has been hoping for a long time that SBI will finally invest in upgrading this app, but I guess that’s wishful thinking. I hope a day will arrive before me closing this account where I can see the following: - Face ID enabled login. This is no longer a nice to have, rather almost a compulsion. I must admit though, the MPIN option thankfully is the next best thing to Face ID enabled login - Ability to check latest Interest Rate. With changing interest rates, it will be extremely beneficial to see the latest rate of interest being provided by SBI - Joint account details. Once logged in, the all should be able to display details of Joint Account holder - Overall user experience. This app needs to go a long way to make it easier for users to navigate and get transactions done quicker - Messaging service. A formal mechanism to raise complains or issues using chat / message in the app will be appreciated Someday hopefully we will get all these features. **Developer response:** Hi Trouble_since_1983, We regret the inconvenience; our team is constantly working hard on supporting many more use cases and devices. We will surely get back to you once we have an update. Request you to please visit any near by branch or call our customer care on 0800 532 532 or send us an email on - customerservices.sbiuk@statebank.com to get back to you and give you a demo for our mobile banking app. ### 2/5 — Insufficient information *2022-12-17* I have this app which seems to let me know my balance on my savings account but I am unable to see the movement details in the account . This seems to be missing basic information! Maybe there is a way but I have not found it yet. Could the ap incorporate this basic information too? **Developer response:** Hi Bandarid, We regret the inconvenience; our team is constantly working hard on supporting many more use cases and devices. We will surely get back to you once we have an update. Request you to please visit any near by branch or call our customer care on 0800 532 532 or send us an email on - customerservices.sbiuk@statebank.com to get back to you and give you a demo for our mobile banking app. ### 4/5 — Basic feature missing *2020-11-25* Edit: 25-Nov This is now resolved and I can see balance and statement A basic feature of any mobile banking app is to be able to view recent transactions and this app fails at that. How can such a basic feature is missed. If I get an alert notification of a transaction (which is not a spend) I’ve no way to identify what it is about from YONO app, unless I login to net banking. **Developer response:** Dear Rahul_tdh, Thank you for your feedback. Once you log into the app, the home page shows " My Account" if you click on the link you will see two tabs : " A/c Summary" and " A/c Statement". This will help you to view your transactions. Hope this helps. If you need any further assistance please feel free to contact us on yono.sbiuk@statebank.com. Regards YONO SBIUK ### 2/5 — Fails to login 8 out of 10 times *2020-06-25* This doesn’t allow the login most of the time. An error message stating “system not available” is what it shows. This is really an inconvenience especially when you want to check some details or do a quick transaction using the App. The website login works most reliably. **Developer response:** Thank you for your feedback and apologise for the inconvenience caused. To help us resolve the issue, please provide your account details at yono.sbiuk@statebank.com for our technical team to revert. Regards YONO SBIUK ### 1/5 — Worst app. It never works *2020-06-09* This is a shear time waste and it accepts user name and password and never let me in! I could not get in atleast once using this app and that explains the quality! Avoid **Developer response:** Dear shgaju, Thank you for your feedback. We apologise for the inconvenience caused. Request you to provide your account details on yono.sbiuk@statebank.com and we will revert with a resolution. Regards YONO SBIUK ### 1/5 — Session timeout all times after security questions *2020-04-17* I have tried several times using correct credentials & after security question a message of session time out pop up after several attempts. Have SBI team completed UATs before launching it for customers. I was gone through few reviews with same session timeout issue & not even a single reply on these issues from YONO UK developers. Any resolution??????????? Shame on you YONO team as no response to customers feedback. Really frustrating & bad customer experience. **Developer response:** Dear J@Ts , Thank you for your feedback and apologise for the inconvenience caused. In order to address the issue better, we request you to please write to us with your account details at yono.sbiuk@statebank.com to enable our technical team to address the issue faced. Regards YONO SBIUK ### 1/5 — Session timeout error *2020-04-13* I stared using this app for around 6 months now, every time I login it shows session timeout error and flickering the screen. I then deleted the app and reinstalled, I could register my mobile successfully but when try to login it asks two security questions but the app never gives time to complete it, showing session timeout and try again message. But main issue is I am receiving text message stating you are logged in to mobile banking even before I could successfully login 😮🤔 Looks need a better app developer. **Developer response:** Dear bchath, Thank you for your feedback and apologise for the inconvenience caused. In order to address the issue better, we request you to please write to us with your account details at yono.sbiuk@statebank.com to enable our technical team to address the issue faced. Regards YONO SBIUK ## Most critical reviews (10 lowest-rated) ### 1/5 — Employ me *2026-05-20* Please for the love of God remove this absolute joke of an app off the app store, crashes, joke of a layout, too many OTP (why do I have to get a OTP when I literally just logged in 10 sec ago with one), the whole app feels like a kid made it as a school project, nothing is polished, nothing is where it needs to be, why do I need to click to know my balance, why is there no ac details when I go in more information? If you guys cannot find someone to make you an app that actually works and is optimised please contact me, this has to be the top 1 worst banking app ever created. ### 1/5 — Worst banking app *2026-01-10* This is easily one of the most frustrating banking apps I’ve ever used. Even a simple balance check requires multiple steps, and every update resets all biometric settings. Each upgrade forces a full setup from scratch, with repeated logins and OTPs that often don’t even arrive on time. The whole experience feels unnecessarily complex and unreliable. I genuinely wish I could give this app zero stars. ### 1/5 — Buggy *2026-01-06* Every 6-9 months I try this app to operate my SBI uk account. Today looking at the exchange rate I tried to transfer some money. The screen keep prompting me to set the purpose of the transfer and on the screen there are was no such option visible. God knows who design SBI apps, how can this be soo bad. Almost all my previous attempts have lead to similar observations. The app does not work. Please do let me know if it actually works for anyone??? ### 1/5 — Terrible app *2025-12-24* One of the poorest app by any bank in the world. It never work in one go if you need your money accessed on any day ( urgent or normally) SBI app will guarantee to keep you down, frustrated. This is one of the way to prove India is always behind in many things because lot of lazy , useless, incompetent and brainless people working in the many sectors in higher rank whose primary interests of working is to save their own job somehow money accessed on any day ( urgent or normally) SBI app will guarantee to keep you down, frustrated. This is one of the typical way to prove India is always behind in many things because lot of lazy , useless, incompetent and brainless people working in the many sectors in higher rank whose primary interests of working is to save their own job somehow without working , lot of show off , big words of mouth and get their salary credited on time and sleep tight. ### 1/5 — Bug *2025-04-20* Not able to complete account application, tried scanning driving licence, couldn’t do it as the camera not detecting the licence. The frame gets black. ### 1/5 — Maintained their reputation of worst customer experience! *2022-11-21* In old days SBI branches and staff were known for providing worst customer service and experience. They have successfully managed to maintain that reputation while transitioning to digital services by developing one of the worst banking apps. Struggling to open Instant Access Savings Account since several hours, either gives session time out error while providing past addresses or gives no options to select nationality and country of birth. **Developer response:** Dear Harshal, we regret the inconvenience; our team is constantly working on supporting many more use cases and devices. We will surely get back to you once we have an update. ### 1/5 — Worst app ever!!! *2021-05-11* I think even a corner shop or pizza shop round the corner has a better app! Please hang your heads in shame SBI!! Don’t your employees or managers use the app and don’t they know how worst this is?? Is this an app you develop in 2021 which takes ages to load and doesn’t let you login even with correct credentials?? There is something called Face ID which even a basic app has these days and the pathetic SBI app asks for credentials every time! It takes ages to get OTPs. Most of the top technology or banking apps in the world are developed or supported by Indian technology companies and here you are being the biggest Indian bank and one of the world’s biggest and having a worst app. **Developer response:** Dear Customer, Please help us understand the the issue you are facing in depth. Please share the detailed issue by writing to appfeedback.yono@sbi.co.in. We'll ensure to look into it with utmost priority. Thanks! ### 1/5 — Terrible app *2020-12-22* I have trying to open an account using this app. I have tried almost 25 times over the past 2 weeks using several devices. The app fails on all levels. Horrible experience. I have used banking apps from The Royal Bank of Scotland for the past 10 years and even a Indian private bank app ICICI more recently without any problems however this SBI app is terrible, the experience leaves you drained. **Developer response:** Dear Boston2222, Thank you for your feedback. We regret the inconvenience caused. We were experiencing technical issues with the App which is now resolved. Please share your account details on yono.sbiuk@statebank.com if the issue persist. Regards YONO SBIUK ### 1/5 — Poor app *2020-10-06* The app offers very poor customer interface. Most of the times it fails to login and shows error ‘Request Timed Out’. I have never seen a banking app that does this. Can i please request the developer to perform a user testing by downloading the app as it seems the app has a login bug which times out the login request. Sometimes when you enter the passcode it shows same error. **Developer response:** Dear ammjgfy, Thank you for your feedback and apologise for the inconvenience caused. Request you to set your 6 digit MPIN to login the App, if the problem persists please share your account details at yono.sbiuk@statebank.com for our technical team to provide a resolution. Regards YONO SBIUK ### 1/5 — Worst app ever. Joke in 21st century *2020-06-25* 1. Login and register - by the time you get it correct and logged in .. may be next year 2. Landing page - pathetic. It’s not even a native app. Why did u even want to create an app for this ? 3. Not touch responsive - you might end up braking your fingers trying to click on what you need. 4. You don’t get what you need - basic things like transactions, statements - you might as well close the app instead of searching - may be year after next you can find this 5. Flow and journey through the app is like - Life of Pi movie (tiger stuck on the boat) 6. I thought finally some improvement by SBI and may be I use SBI going forward. But lol I don’t think that would be possible this era. 7. Note straight after this review I am deleting this app. Don’t even bother replying. **Developer response:** Dear Samarth2484, Thank you for your feedback. Our technical team is working on adding features available to the App for users to have an enhaced experience. Regards YONO SBIUK ## Most praised reviews (10 highest-rated) ### 5/5 — OTP *2025-10-24* Multiple OTP’s were required to login into the app. Fixed deposit and ISA tab needs bifurcation as it is confusing for user to note if the journey is for FD or ISA. Tenure of FD in app is not similar to the website. ### 5/5 — US *2025-04-16* Please can you make the OTP issue resolved. It takes a while, and time would have elapsed by the time you receive the OTP ### 5/5 — Good App *2024-11-12* Very good to use ### 5/5 — YONO App *2024-11-12* Excellent App ### 5/5 — Best in service *2024-11-12* I like the office staff and their service is very good I met a person there whose name isvicky kaushal he guided me very well and he helped me a lot I went to the bank to open an account and he did all the work Very intelligently and very well done im very happy with the service of the bank ### 5/5 — Mrs Bindu Gauri Ayer *2024-11-07* I am soo grateful for your wonderful patient personal banker Anu Asthana -who has been Very helpful indeed in setting up my mpin and helping me send funds to Indian hospital where I shall be going next week. Thanks again and Best Wishes, Bindu Ayer ### 5/5 — YONO SBI uk *2022-06-30* I tried several times to open a instant access savings account and failed. Other than uploading the photo identity I.e. drivers license, no other document can be uploaded or asked to upload. **Developer response:** Dear Sksarma , Thank you for your review. Enjoy reading & keep supporting us :) If you have any feedback or suggestion, you could write to us at appfeedback.yono@sbi.co.in. We would love to hear from you! ### 5/5 — Session timeout - This is got resolved 👍 *2020-06-08* JUNE 8, 2020 This is got resolved and I was able to use the app. Therefore I am changing the rating to 5 starts . JUNE 4, 2020 Steps I followed:- 1. The initial screen does not have a Login button. There are only two buttons seen. First one is “Register”. The second one is “New Customer”. Only “Register” button is active. I clicked on the Register button to try to Login to my account. 2. Once you click the “Register” button, the next screen asks for “Customer ID” or “Account Number”. I entered my Customer IF and proceeded to the next screen 3. Next screen asks for “Used ID” and password. I entered it and then it asks to enter the OTP I received. 4. At this point I get Session Timeout 5. If I again try to renter my User ID and password, I get error message - “This User and Device does not match. Request you to use your registered device”. That’s it. Rubbish App 😡 **Developer response:** Dear JacksonJacobs, Thank you for your feedback. We sincerely apologise for the inconvenience caused to you. There were technical issues faced by the platform which have now been resolved. Request you to register and please let us have your account details on yono.sbiuk@statebank.com if you are facing further difficulties. Regards YONO SBIUK ### 5/5 — Good app to use *2020-03-30* Thanks **Developer response:** Dear rinkle_avijit, Thank you for your positive feedback. This motivates us to further improve our offering and bring an enhanced banking experience directly to your mobile phone via YONO SBIUK (ver 2.0.4) Regards YONO SBIUK ### 5/5 — Nalanda S Banerjee *2020-02-05* Good app to use. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*