# YoTaxi SF — user reviews > 44 indexed App Store user reviews of YoTaxi SF by Big Dog City Corporation, rated 3.39/5 from 139 ratings. - Source: https://appshunter.io/ios/app/yotaxi-sf/id1503685197/reviews - App overview in markdown: https://appshunter.io/ios/app/yotaxi-sf/id1503685197.md - Rating breakdown: 5★ 72 · 4★ 9 · 3★ 6 · 2★ 5 · 1★ 47 ## Newest reviews (11 of 44) ### 1/5 — Zero stars *2022-12-04, version 33.2.5* I have no words. I’m trying support taxi drivers in this city. I try to book online and even old school phone booking. I’ve been ghosted at least 5 times or charged. Imbecilic the they even have the app. Just do old school calls with dispatcher. Sorry folks but it’s Lyft from this point on. ### 1/5 — Impossible to use *2022-10-25, version 33.2.5* Can’t set a destination. Can’t save a pickup location. The app does not search and will not update. Absolute garbage. ### 1/5 — Can’t log in *2022-08-31* I’ve been trying for hours to log in. They send me a link (that I even cannot click on it, I have to copy and paste) I try to create a new password and always get the same message “this token is invalid” I cannot create a new account since my phone number is linked to an account that I cannot use. I’m and I cannot see any customer support or anything since I cannot log in. Sooo… I would love to try it but it doesn’t work at all ### 1/5 — No Stars *2022-08-28* This is a terrible app The taxi’s for the rides i’ve tried to book often get directed to the wrong place. The page that is listed for support in the App store no longer exists. Yesterday i never got confirmation for a ride i needed to book for someone in a wheel chair never confirmed. I ended up having to call Uber. This morning i found a $3.50 charge from YoTaxi for a ride that never confirmed and didn’t showed up. No Stars. ### 1/5 — Don’t use *2022-08-17* App makes it easy to request a cab however 3 times our cab picked up another fare before it got to our location! You can follow the taxi on the app but once it picks up a fare and says you are onboard there’s no way to cancel your ride before your credit card does not get charged. When you try to call the listed phone number, there’s no customer service option. Definitely do not give them your credit card. ### 1/5 — Don’t Expect to Get a Taci *2022-06-14* If you want to be left high and dry, this is the product for you! Scheduled a pick up for the airport several days out. No communication other than the app showing the scheduled ride. Called at time needed and got an automated voice acknowledging there was a scheduled pick up, but they were looking for a driver. No communication that they might not have one. No communication that they weren’t coming. Had to scramble at the last minute and get another ride. Still with zero communication from this company. Will not use again. ### 1/5 — Horrible app *2022-06-11, version 33.2.5* Impossible to get rides. Was once charged me for a ride i never took. Another time a driver didn’t accept payment I already made on the app because he couldn’t see it. When you can get a ride it’s more expensive than Uber and Lyft. I tried supporting cabs but they just cannot compete with ride share. ### 1/5 — Needs an update or something… *2022-05-12, version 33.2.5* The technology to accurately show where the cab driver is and show accurate ETAs exists. More often than not, the app never shows where the driver is accurately and it causes confusion between the driver and I without fail. The cab drivers are great, but the app is garbage. ### 1/5 — Impossible *2022-03-30* Have been using without any issues except not being able to add payment option. Opened up app today, was signed out and then won’t recognize login— get reset password email—keeps asking for usual stuff which I have included—capital and lowercase, digits, special characters… continues to ask or says “reset token” doesn’t work. Retry multiple times with multiple combinations and the eventual “token” error—nothing….Try to set up new account—it recognizes phone number, so won’t let me proceed. Call Yellow to try and find tech support—absolutely no help whatsoever. Then!!!!! A cab driver calls me to say he’s waiting for me. WHAT?!?!! I can’t login but cabs are setting sent anyway?!?!!? So through. You can’t get support I guess, unless you sign in but if you you can’t sign in, you’re plain out of luck. Really irritating. ### 1/5 — Stopped taking cards *2022-02-24, version 33.2.5* App was buggy but worked most of the time until it decided to not work with my stored payments. Doesn’t even work if you try to add new ones and comes up with an error. Oh well I’ll be using flywheel now. ### 1/5 — Useless *2022-02-19, version 33.2.5* You can’t call drivers. They don’t attempt to find you and cancel rides every time. This app is a waste of time and useless. ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work anymore *2025-01-16, version 34.5.10* App unavailable ### 1/5 — Does not work anymore *2024-10-15* Impossible to create a password (a cryptic regexp error message appears), and impossible to add a credit card (same, a weird error message). If you still decide to move forward, you will be told a booking was made but there’s no progress, no map, etc. I was really hopping for an alternative to Uber that has become too expensive at SFO but it looks like this is not ready yet. ### 1/5 — Wish this app functioned correctly *2024-10-02* Now, when you open the app and see wait times, it projects insane wait times “174 minutes” “278 minutes” (actual times posted when I attempted to book). And if you book the cab anyway, it doesn’t tell you how long you actually have to wait (assuming the times above were incorrect). No map to see where the car is, no expected time listed, etc.. They had issues where you couldn’t sign in, that lasted a couple months. Then there’s no way to have a card on file so it pays automatically. Sometimes the app doesn’t even open and just regenerates the logo repeatedly. It’s a real shame this app isn’t reliable. ### 1/5 — Skipped this customer *2024-09-25, version 34.5.10* Payment with paratransit voucher meant being left behind, and being left on hold trying to contact someone at yellow cab for over an hour and missing my medical appointment. Just say no. ### 1/5 — Broken *2024-01-19, version 34.5.10* I can’t log in. Basically gives me one option to sign in with email. I go through the options and then enter my phone number and it says “the number is already in use. Try again”. There’s no account recovery buttons or other sign in options. ### 1/5 — can’t sign in or reset password *2023-09-29* I was out of the country for several weeks. I returned this week. The App required me to sign in again. I kept getting error message. I then clicked “Forgot my password” and I did this twice. Both times it said password successfully changed. Yet, when I sign, I get the error message that password or email address entered is incorrect. ### 1/5 — Cannot log in! *2023-09-28* I have used YoTaxi SF for two years and had no problems. Yesterday I was asked to login I did so with my information and password. I was told there was a problem with the login information. I applied to change the password. Put in the new password. Still the same thing can’t get into my account. I did try three different new passwords. Nothing worked. There is nowhere on the app to reach the developer or to get this situation corrected. Try to shut down my account and had no luck. They need to get the air fixed. Has anyone had any luck withbeing able to login after this big mess? It’s a shame because I do like the app fairly well. ### 1/5 — All of a sudden - does not work!!! *2023-09-27* Been using APP for some time. All of a sudden it stops opening. Tried reboot phone to no avail. Deleted APP and can’t get APP to accept email and password. Tried forgot password, get change password email and after changing APP says combination of email and password don’t match. I’m a senior on disability and on Essential Trip which now I cannot use! ### 1/5 — Useless *2023-05-18, version 33.2.5* I’ve never successfully booked a reservation on this app. There’s a confirmation email sometimes but not always. When the car doesn’t arrive as scheduled, I have to call. The dispatcher has to find a driver to take the fare. Who needs this aggravation when trying to catch a flight? ### 1/5 — Fraud *2023-01-15, version 33.2.5* Drivers double charge you and don’t seem to understand how it works. ## Most praised reviews (9 highest-rated) ### 5/5 — Excellent customer service *2024-04-08, version 34.5.10* Up beat very nice cab driver! ### 5/5 — Reasonable prices! *2022-09-25* It was a $20 flat rate to cross 5 miles within SF after a concert venue where Uber/Lyft was offering the same for about $80. Rather give my money to this small business than Uber. ### 5/5 — App Needs Work But Still Works *2022-08-29* App could use a little bit of work (sometimes crashes or gets stuck) but scheduled a ride at 3:30AM to SFO and they were here at 3:20 waiting outside to help with my bags. Don’t listen to all these one-star stories, I’ve had just as many horrid cancel stories with Uber and Lyft now too. ### 5/5 — Very Good App and Service *2022-05-28* I downloaded the app and used it to book our cab to SFO at the end of our vacation. Sure enough, and right on time, Andy, our driver, was outside of our residence and very helpful with bags etc. I will definitely use this app when we next visit San Francisco 🙂 ### 4/5 — Ignores manually entered addresses *2022-07-11* I’ve run into this problem several times: Open up the app, it thinks it knows where you are, but it’s a little bit wrong. Perhaps you’re across the street from where it thinks you are, or perhaps you walked down the block. You then manually enter the pick up address and it looks fine but the actual address that it sends to the driver is the original location that I thought you were at in the first place. Then the driver shows up at the wrong place and there are problems. Please fix this. ### 3/5 — Works but not great *2022-12-09* The app works but it is not great. The map keeps moving around to a different country when I’m only concerned with SF. I got a taxi and the driver told me that I had to pay in cash upfront - this wasn’t disclosed anywhere. The last time I had used this service I was able to pay with my card. ### 2/5 — Driver never arrived. No way to cancel. *2022-08-05, version 33.2.5* I like that I can order local yellow taxis. But app has issues. It’s mostly just slow and fails to update you on where the driver is. Once, a driver never arrived. There was no way to cancel or report. ### 2/5 — Making it hard to support cabbies *2022-05-05* Used app to summon a cab to caltrain. One driver after another flaked out. After 3 drivers failed to show it was too late to catch the train we wanted. I’m trying to support cabbies over parasitic gig workers but Yellow and it’s drivers are making it hard. Do you guys WANT me to take Lyft? Do you care? ### 2/5 — No option to tip the cab driver ! *2022-01-30* This app basically okay, but there is a big problem when passenger input their credit card on files: it’s: No option or no way to tip the cab driver, that way cause the driver not happy to accept the order without tips, And the passenger needs to tips the driver by cash , it’s not convenient for the passenger too, Need to fix it ASAP . I specifically put a date ( January 30,2022) here , let see how long time will the yellow cab fixed the problem if they care about the app and their business. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*