# Yoti - Your digital identity — user reviews > 942 indexed App Store user reviews of Yoti by Yoti Limited, rated 3.90/5 from 12,045 ratings. - Source: https://appshunter.io/ios/app/yoti-your-digital-identity/id983980808/reviews - App overview in markdown: https://appshunter.io/ios/app/yoti-your-digital-identity/id983980808.md - Rating breakdown: 5★ 7,848 · 4★ 931 · 3★ 352 · 2★ 146 · 1★ 2,768 ## What do users think of Yoti? Overall sentiment: negative **Pros** - 🚀 Easy to use - 👍 Convenient digital ID - 🚀 Smooth verification process - 👍 Useful for age verification **Cons** - 🐛 Frequent crashes - 🔒 Privacy concerns with personal data - 👎 Difficult verification process - 🔒 Suspicious data collection practices **Commonly reported bugs** - Verification issues due to camera problems - Inability to recover or create new accounts - Compatibility problems with certain devices or OS versions - Inconsistent or unreliable app performance **Most requested features** - Support for more ID types (e.g. student IDs, permits) - Ability to manually enter information instead of scanning IDs - Faster and more reliable verification process - Better communication and transparency from developers ## Newest reviews (10 of 942) ### 2/5 — won’t be accepted for ID *2026-08-21* (EDIT-thanks for getting back to me. Though when I went through your FAQ looking for accepted places for ID it did not tell me to look back in the app as per your link. It just gave a list of organisations presented to. Unfortunately I’ve already deleted the app now) So your faq states you have “PRESENTED “ the app to the met police and other UK organisations and various operations titled. So why haven’t these organisations accepted Yoti as a valid proof of ID? Also your chat bot says it’s up to business to advertise if they accept Yoti or not. So what’s the use in me keeping this app for ID? if you can’t even publicly list who accepts it or not! **Developer response:** Hi, thanks for leaving. areview. It’s up to the retailer's discretion whether they choose to accept any ID. But if you have the app, just tap on 'Explore' (along the bottom) there's a list of places you can use Yoti online and in-person there. If you're not on the app yet, check out https://www.yoti.com/where-to-use-yoti/ . We're working on increasing our acceptance scope. Hopefully we'll have good news for you and all our users soon. Take care! ### 2/5 — Imp *2026-08-17* L’application ne reconnaît pas la carte d’identité française manifestement puisque bien qu’elle ait été prise en photo correctement après un nombre de tentatives assez élevées (contrairement aux applications de trading où cela est beaucoup plus rapide), l’application ne reconnaît pas ce type de document. **Developer response:** Bonjour, merci d'avoir laissé un avis. L'application vous indiquera toujours pourquoi un document n'est pas approuvé. Si vous n'êtes pas d'accord ou si vous avez besoin de plus d'informations, veuillez contacter notre équipe d'assistance via la section « Plus » de l'application. Merci ! ### 4/5 — Mr Joseph *2026-08-14, version 3.76.1* 😂😂😂🫡 ### 2/5 — Dumb *2026-08-13, version 3.76.1* It’s just a waste of time more control than anything is what it is ### 4/5 — Good *2026-08-08, version 3.76.1* Good ### 4/5 — Yogi *2026-08-03, version 3.76.1* Straight forward ### 1/5 — Rubbish *2026-07-29, version 3.76.1* Don’t waste your time downloading this app. It doesn’t do what it says. It says put your phone on your passport to scan it. It won’t scan it. It’s a waste of time so don’t waste your time doing it downloading it. ### 1/5 — HORRIVEL NAO BAIXEM *2026-07-25* Tentei mais de duas vezes provar q sou de maior e o aplicativo msm com a identidade não aceita **Developer response:** Olá, obrigado por deixar sua avaliação. Poderia entrar em contato conosco pelo endereço help@yoti.com? Podemos verificar os registros de desempenho do seu aplicativo e identificar o possível problema. Atenciosamente, ### 1/5 — Simplesmente não funciona *2026-07-25* Deveriam remover esse app da App Store, simplesmente não tem utilidade alguma. Pior são sites e empresas que utilizam esse serviço tão ruim. **Developer response:** Olá, obrigado por deixar sua avaliação. Poderia entrar em contato conosco pelo endereço help@yoti.com? Podemos verificar os registros de desempenho do seu aplicativo e identificar o possível problema. Atenciosamente, ### 5/5 — Good identifying *2026-07-24, version 3.76.1* It’s a great way to get identity verified ## Most critical reviews (10 lowest-rated) ### 1/5 — won’t be accepted for ID *2026-08-19, version 3.76.1* So your faq states you have “PRESENTED “ the app to the met police and other UK organisations and various operations titled. So why haven’t these organisations accepted Yoti as a valid proof of ID? Also your chat bot says it’s up to business to advertise if they accept Yoti or not. So what’s the use in me keeping this app for ID? if you can’t even publicly list who accepts it or not! ### 1/5 — I can’t even use it *2026-08-18, version 3.76.1* Pub tell me is not good enough ### 1/5 — Garbage *2026-08-17, version 3.76.1* Does not work at all ### 1/5 — Avoid, avoid avoid. 😢😢😢 *2026-08-15, version 3.76.1* I found it incredibly difficult to navigate on the same pages repeated to myself even though they were filled in correctly. ### 1/5 — useless app *2026-08-15, version 3.76.1* i have to verify my identity for my background check application. i have tried sevral times and it is saying everytime the picture of your identity is not clear. what a rubbish app ### 1/5 — Forced to use the app *2026-08-14, version 3.76.1* And then required to provide information to a 3rd party who has no business requiring biometrics and telephone numbers. Deleted my account immediately. ### 1/5 — idiotas burros *2026-08-11* lixos, não aceitam carteira de identidade, só passaporte ou CNH, que idiotices **Developer response:** Olá, obrigado por deixar uma avaliação. Lamentamos saber que você não teve uma experiência mais positiva ao usar o aplicativo. Adoraríamos ouvir suas sugestões sobre o que acha que poderíamos ter feito melhor. Tudo de bom. ### 1/5 — Verification failure with so many different tries *2026-08-05, version 3.76.1* So a website sent me to the yoti scanner to scan ,u cant scan from the same mobile where you using the website and to follow up i tried taking screenshot and scan through that and whenever i try it shows and error or refresh option ,i tried clicking picture of scanner and scan from the pic of other phone still wasn’t working ,i tried many options but stuck same cant move so worst experience ### 1/5 — Waste of time *2026-08-03, version 3.76.1* This app is a joke. “Your ID cannot be verified using the Yoti app. Please return to your browser”. Thanks ### 1/5 — Ruim *2026-08-03* Ruim **Developer response:** Olá, obrigado pela sua avaliação. Lamentamos saber que você não teve uma experiência mais positiva ao usar o aplicativo. Adoraríamos ouvir suas sugestões sobre o que poderíamos ter feito melhor. Se precisar de ajuda com o aplicativo, por favor, fale conosco. Teremos prazer em ajudar. ## Most praised reviews (10 highest-rated) ### 5/5 — Trouble Free Will Be Useful *2026-08-20, version 3.76.1* East to set up and will be useful. Long term security issues as always but will take the leap of faith. ### 5/5 — Great app *2026-08-13, version 3.76.1* Great app ### 5/5 — Best ID APP *2026-08-13, version 3.76.1* So easy and fast ### 5/5 — Yoti *2026-08-12, version 3.76.1* Great ### 5/5 — Consistency *2026-08-09* It never fails and it always does its job promptly. **Developer response:** Hi, thank you for your 5 star review! We couldn't be happier. Take care. ### 5/5 — The *2026-08-08, version 3.76.1* Best ### 5/5 — Nice *2026-08-04, version 3.76.1* Easy ### 5/5 — Great *2026-07-31, version 3.76.1* It is a very good site and will protected it gives you access to a lot of of site ### 5/5 — 好good *2026-07-31, version 3.76.1* 好nice ### 5/5 — Mr g *2026-07-29, version 3.76.1* Very easy to set up and navigate through. Well planned out. ♥️ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*