# YOU BRD — user reviews > 47 indexed App Store user reviews of YOU BRD by BRD Groupe Societe Generale S.A., rated 4.70/5 from 886 ratings. - Source: https://appshunter.io/ios/app/you-brd/id1484062157/reviews - App overview in markdown: https://appshunter.io/ios/app/you-brd/id1484062157.md - Rating breakdown: 5★ 797 · 4★ 37 · 3★ 5 · 2★ 8 · 1★ 39 ## What do users think of YOU BRD? Overall sentiment: negative **Pros** - 👍 Fast and secure transfers - 💡 Convenient payment options **Cons** - 🐛 Frequent crashes and errors - 🤯 Frustrating registration process - 🤔 Confusing UI and navigation - 🤬 Poor customer support - 💰 High fees and commissions **Commonly reported bugs** - Inability to register with non-Romanian phone numbers - Frequent app crashes and loading errors - Issues with facial recognition and identity verification - Problems with SMS-based authentication **Most requested features** - Improve registration and account setup process - Provide better in-app support and troubleshooting - Simplify UI and make navigation more intuitive - Reduce fees and commissions - Allow access for international customers ## Newest reviews (11 of 47) ### 1/5 — Foarte proasta *2023-05-24* Aplicația este foarte slaba fata de cea precedenta. Se blochează permanent. Nu se primesc notificări. Nu se mai cere confirmare plata la plățile online. Nu apare confirmare plata la facturi. Se deconectează de la token in fiecare saptamina și trebuie Reinstalată aplicația. **Developer response:** Salutare! Speram ca interfata imbunatatita precum si platile instant iti vor face experienta cu YOU BRD mult mai placuta. Te rugam sa verifici la nivel de dispozitiv daca notificarile de tip push sunt permise. Lucram constant la imbunatatirea aplicatiei si ne poti trimite sugestiile tale la adresa mybrdcontact@brd.ro. Iti multumim! ### 1/5 — Terrible app, impossible to register online! *2023-05-09, version 9.6.0* This app is truly appalling! There is no way you can finalise registration! Please do something about that ### 1/5 — Not ready for prime time *2023-03-23, version 9.4.0* Very awkward setup process, tried to help my mother set it up, one hour into it and still unsuccessful, took about 10-12 attempts at a selfie until the software was satisfied, only to get stuck with the phone number ( they did not like it)… the same number they texted us to ask to switch to a new app. We ll have to take a trip to the bank tomorrow. .. and I have to trust them with my mother a money? ### 1/5 — Tot nu se primește sms in Canada *2023-01-10, version 9.0.8* Incredibil dar adevărat. Incerc de doua luni sa activez youbrd dar nu pot sa primesc sms ul pt activare. ### 1/5 — The app crashes often *2022-12-16, version 9.0.8* When I make online payments and I need to approved them in the app IT CRASHES. Please solve the bugs. ### 1/5 — Absolute rubbish *2022-11-15, version 7.4.2* The app requires a registration similar to Revolut or such banks but it’s stupid because in BRD case you actually visit a branch and sign a contract. While registering, it stops at some point saying my phone number and CNP is incorrect while I can clearly see it is. It ask me to call. And I am still waiting for someone to answer… ### 1/5 — Nu functioneaza pe WiFi *2022-11-07, version 7.4.2* Posibil sa fie “vina” celor de la DIGI, dar aplicatia nu merge cand sunt conectat pe WiFi…cu date mobile e ok Este vreun port anume utilizat care trebuie sa fie deschis de cei de la Digi? ### 1/5 — Garbage *2022-10-27, version 7.3.6* This app total crap. I can’t even log in my account, no option to generate account statements like in the old app myBRD, which was a decent app and reliable. ### 1/5 — Nu reusesc sa ma inregistrez in aplicatie *2022-10-23, version 7.3.6* De ce in UK este totul mult mai simplu, la TSB bank din uk am internet banking foarte simplu si sigur, pot sa ma loghez din web browser de pe laptop sau telefon, sau daca vreau imi pot descarca aplicatie pe telefon... in romania la brd poti doar prin aplicatie, pe care nu reusesc sa ma inregistrez, iar daca vreau sa imi accesez contul de pe laptop sau pc - nu se poate :))) ### 1/5 — Nu merge *2022-09-14, version 7.0.10* Nu se poate primii SMS pe număr de Canada, pentru autentificare. Încerc de două luni ### 1/5 — Adaugare beneficiar???? *2022-08-13, version 6.10.3* Dupa ce am adaugatun review care vad ca -a aparut, la ultimul update a disparut butonul de adaugare beneficiar… Nu inteleg cine face updateurile astea in halul asta… ati bagat buon de oferte si a disparut butonul de beneficiariar acum nu mai poti adauga beneficiari… Mai oameni buni, ati baut gaz? ## Most critical reviews (10 lowest-rated) ### 1/5 — Heavy old hard *2026-05-17, version 15.1.0* Extremely difficult app and card experience. You can’t even add the card directly to Apple Pay after you have added a virtual card to your account, and transferring money to other banks like Revolut is unnecessarily complicated. The worst part was not being able to update my details because my ID had expired, which meant I lost access to my own money. Imagine not being able to access your funds just because your document expired — if I depended only on that account, I could have literally gone hungry. Completely unacceptable experience. ### 1/5 — Payments *2026-05-08, version 15.0.0* Hi there, my review is about payments from your accounts to international accounts, you are un EU, so the payment from your accounts should be made instantly, not 3 days later! Disappointing service. Thank you Kind regards ### 1/5 — You BRD o stea ! *2025-12-08, version 13.1.0* Cea mai tampita aplicatie ,faceti ceva și actualizați-o ori scoateți-o de pe piață !!!!!! ### 1/5 — Se oprește *2025-07-01, version 10.20.1* Da erori în mijlocul tranzacțiilor și nu numai, mereu se oprește brusc, incredibil de inutilă. ### 1/5 — Horrible *2025-03-19, version 10.13.0* Most horrible banking app. It’s impossible to register with it. The “facial recognition “ is ridiculously faulty, therefore I cannot use the app when abroad. I’ve been banking all over the world and BRD is the worse bank ### 1/5 — Horrible App Horrible Service *2025-01-23, version 10.13.0* If i can give -10 star i will because this is ridiculous! Nowhere in this world i need it so many steps and so many frustrations to activate an app! Every year this app is logging me out and i have to call in Romanian explain my situation and try to remember the stupid name of the agency where i open my account 20 years ago and after that nobody has any idea on how to help me! After 20 min they kinda of figured it out after you let them know how to do their job! And wait this is not all! You are finally verified and now you have to wait 3 business days so one of their colleagues can call you and actually freaking help you with your application access!!!!! Why you can’t log in with your email and password? Like a normal app? And if you forgot your password push the button Forgot Password? I see reviews from 3 years ago saying that you are working on improving your app! That’s how you improve it? By frustrating the customer? I am sorry but my first stop on Romania will be at BCR to open a normal account with a normal anti frustrations app! Have the day that you deserve!!! ### 1/5 — I always get loading error *2025-01-10, version 10.13.0* I always get loading error ### 1/5 — Predatory bank app *2024-11-25, version 10.11.0* You can open accounts from within the app, but you can’t close them. It costs 12Ron to receive the PIN through SMS :) ### 1/5 — Transfer *2024-09-30, version 10.9.6* Taxe enorme la transfer😤😤 ### 1/5 — Activare cont *2023-11-20, version 10.3.1* Incerc de ceva timp sa imi activez aplicatia pe telefon si nu reusesc. Nu imi incarca poza de la documentul de identitate. Mereu dupa ce fac poza, se blureaza poza. De numarul de telefon de la sucursala mea ce sa mai zic, am incercat sa sun de n ori sa rezolv o problema si imi spune ca numarul este nerecunoscut! ## Most praised reviews (10 highest-rated) ### 5/5 — payment bill *2025-11-06, version 12.1.1* amazing service ### 5/5 — Buna ziua. *2024-09-20, version 10.9.4* Mi-a luat ceva timp sa fac inregistrarea,am reușit in final. O zi buna ! ### 5/5 — Transfer *2023-02-11, version 9.2.0* Transferul este facut rapid in conditii de siguranta. ### 5/5 — OK *2023-02-10, version 9.2.0* Seems to be working fine, sometimes the App goes down due to technical issues but overall is not bad ### 5/5 — Buna BRD !!!! *2023-01-14, version 9.1.1* Este super aplicația 👍👍👍👍👍👍👍👍👍👍 ### 5/5 — Unreliable lately *2022-12-11, version 7.7.1* Ops something went wrong is more often than not the message that the app gives. I can’t use the app to access my funds. A simple school meal payment is a challenge to process. Please fix the app! ### 5/5 — If I could give it negative stars I would. *2022-10-13, version 7.3.5* Doesn’t work! If you enter every thing and have to exit for any reason DOESNT WORK! if you do enter everything and then try to install it, DOENST WORK! ### 5/5 — User hostile *2021-12-06, version 5.3.1* The transition from MyBRD to You RRD should be transparent, like a version upgrade. No, it wasn’t. Registration process is a big challenge if you don’t have a +40 number. Why??? My number is +1 and it is registered with the bank as my contact number. Why can’t be used to register? To register a new device you have to call a help service. They will forward your request to a hidden help team. This team will call you in their office hours, most probably when you are slipping or being busy. With all due respect, I can’t see anything so hostile to users in the apps space. ### 4/5 — Terrible App *2022-11-25, version 7.4.3* Suddenly stopped working; after several visits in branches and few phone calls the problem is still there-they said it’s something technical and they weren’t able to fix it! The worst thing is that you can’t login online either because it’s connected with the app. ### 2/5 — Date *2025-06-22, version 10.19.0* Oribil. Se cer 1000 de date, dupa care IN APLICATIE FIIND mi se cere sa INSTALEZ aplicatia, ca sa pot accesa veniturile. Si pt ca deja eram in aplicatie mi s-a sters tot procesul de introducere a datelor si trebuie sa o iau de la capat. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*