# YOU Broadband — user reviews > 55 indexed App Store user reviews of YOU Broadband by YOUBroadband, rated 3.70/5 from 821 ratings. - Source: https://appshunter.io/ios/app/you-broadband/id1138225761/reviews - App overview in markdown: https://appshunter.io/ios/app/you-broadband/id1138225761.md - Rating breakdown: 5★ 428 · 4★ 103 · 3★ 62 · 2★ 50 · 1★ 178 ## What do users think of YOU Broadband? Overall sentiment: negative **Pros** - ⭐ Excellent after-sales service - 🚀 Internet speed is good **Cons** - 🔥 Frequent network issues and connection drops - 📉 Internet speed does not match the purchased plan - 🕰️ Slow response from customer service - 🤖 App is buggy and crashes frequently - 🤔 Inconsistent service quality - 🚫 No way to raise service requests through the app **Commonly reported bugs** - App crashes when trying to raise a service request - Account status not updating properly after recharge - Frequent network outages and connection drops **Most requested features** - Improve customer service responsiveness - Provide a reliable and stable internet connection - Fix app bugs and crashes - Implement a proper in-app complaint/service request system ## Newest reviews (15 of 55) ### 1/5 — Connection move request not completed *2022-04-11, version 3.1* It’s been 20 day I have requested to move my connection to my new address and I am not getting any response. My 20 days recharge has been wasted now. It’s frustrating as I’m working from home. I have dropped multiple emails and had calls but no luck. ### 1/5 — No connection *2021-09-30* No connection in last almost a week Answer given was some tower failure No compensation given for days lost ### 1/5 — Speed Problem *2021-05-31, version 3.1* I have complained plenty of times, every time they said that they would solve problem within 24 hours. But nothing has happened until. This is worst service I have ever seen. One of technicias also asked to change router to get a desired speed, I did that but speed is constant upto 50 mbps and my plan is 150 mbps. ### 2/5 — In consistency *2021-03-28, version 3.1* After modem change by the you broadband Broadband Speed is no good ### 1/5 — Never subscribe *2020-10-12* Worst internet provider in town!!! Absolutely pathetic connectivity and customer service! They don’t care about customer experience they only cheat you !! ### 1/5 — Cheated by Agent,Do Not Trust *2020-09-24, version 2.5.2* Cheated by Agent,Do Not Trust, ### 1/5 — Customer Complain *2020-08-17, version 2.5.2* I have raised a complain almost a 10 days back via email and still it is not resolved. ### 1/5 — Problems all the time *2020-07-07* Always giving us internet issues. I myself have missed so much in work. It’s absolutely FILLED with problems. ### 1/5 — There is no way to file or register a complaint in this app.. *2020-06-12* There is no way to file or register a complaint in this app.. This one of the main reasons to download app. If it is not there then this app is next to useless.. ### 1/5 — Customer Service is not good *2020-06-06* They keep promising that someone will get to fix the problem but it only gets fixed a week later on their convenience ### 1/5 — Internet problem *2020-05-03, version 2.5* Sever speed and connection problem ### 1/5 — Renew *2020-03-24, version 2.4.5* I was trying to recharge since 22nd March, Sunday. I got the message of offer which had Offer Code which was SUNDAY20 which says we get 20% extra. But when I tried it showed internal error. And I was not able to use this code. I even tried reaching to call centre but there was no response. ### 2/5 — Net is not working from last two days *2020-02-06* Internet is not working from last two days ### 1/5 — Crashes a lot *2020-01-17, version 2.4.5* The app crashes more than any other app I have ever used. Their WiFi service is similar. Crashes a lot. ### 1/5 — Worst internet *2019-12-25* Hi guys. This is Tarkesh I have borrowed internet from you broadband unlimited with the speed of 100mbps speed. It’s now third week I have never seen more then 20mbps. Plz don’t contact to this services. Not responding for any issues. They may change their broadband name to fake broadband. ## Most critical reviews (10 lowest-rated) ### 1/5 — Hopeless *2025-04-11, version 3.1* The most Bakwas ### 1/5 — Account Status *2025-02-08* Even after successful recharging & receipt of invoice from your end, my account still shows the old status “expiring in 3 days”!! Why is it not getting updated? ### 1/5 — Very bad network and service *2024-04-30, version 3.1* Very bad network and service ### 1/5 — Worst *2024-03-30, version 3.1* Pedda bokka Evaru cheyinchukokandhi Challa sarlu response petina evadu respond Aavadhu ### 1/5 — Not working applications properly *2023-06-24, version 3.1* When creating a service request automatically close ### 1/5 — Poor *2023-06-02, version 3.1* Only on the installation day the net was holding good for sometime. It drops off frequently and restart doesn’t work either ### 1/5 — Network Down Very Frequently *2023-04-11* I am facing very frequent network issues. There is a 5G connection which rarely connects. There is no way on app to raise service request. ### 1/5 — Worst Internet *2023-03-16, version 3.1* Worst service ever seen in my life. Never go to this service. ### 1/5 — App closing *2023-01-16, version 3.1* App frequently closing if you click on support. Not able to raise request. ### 1/5 — Bed customer service *2022-10-28* Our problem has not been resolved and you guys are sending that problem has been resolved it’s been utter lies need to fix problem interest has been gone from morning and it’s not been back ok ## Most praised reviews (10 highest-rated) ### 5/5 — YOU Broadband is a Joke! *2024-05-12* The speed never matches my purchased speed- it is about 50 to 75% lower. In the evening it is invariably low. Are you guys selling your bandwidth? ### 5/5 — AFTER SALES SERVICE *2020-09-26, version 2.5.2* EXCELLENT AFTER SALES SERVICE. STAFF IS ALWAYS READY TO SERVE 24x7 ### 5/5 — Internet *2019-08-22* Very unreliable service. Total waste of money and time ### 5/5 — YOU ( YOU are the best of all internet services) *2019-02-11* Excellent Speed & Service.... ### 4/5 — No action of my complaint *2020-07-06* Its been almost a week our internet is not working. We have register a comaint ans also spoken to your customer care which promised action in 48 hours. But nothing has happened and we are suffering. ### 3/5 — Hi *2019-04-10, version 2.4* Service is not good. Regular disconnects with internet ### 3/5 — Problems *2019-01-03* Too many problems ### 3/5 — Poor ISP Service for 100 MBPS plan *2018-11-19, version 2.1.9* Hi, Ambawadi Ahmedabad area is frequently under an outrage ! Lack of seamless service, charging exorbitantly high, poor problem solving team.... My modem is down & 3 years of age !!! Who cares God give you sense & correct path to serve for your commitments... Dipak ### 2/5 — Bad Internet *2025-07-01* Since last 15 days having a lot of problem with the connection. Replaced cables as well as got a new router but still the Wi-Fi connection is not stable. If this continues I will be fixed to leave YouBand ### 2/5 — Pathetic Internet *2021-08-03* Between 31st Jan and today i.e 06th Feb 2020 The internet service is pathetic Raised a call and they say it is an issue with the area Next day they say they fixed it Today the same issue recurs Absolutely pathetic service as of 16th march where the directive from our offices is to work from hime YOU BROADBAND just refuses to be up the service is down in Key office hours that is ridiculous !!!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*