# YouFibre — Manage your broadband account > Mobile application for managing YouFibre broadband accounts and services. (iPhone/iPad app by Substantial Group Limited.) - Source: https://appshunter.io/ios/app/youfibre/id6749280843 (this page in markdown: same URL + `.md`) - Developer: [Substantial Group Limited](https://appshunter.io/developer/1669353177) - Category: Utilities - Price: Free - Rating: 1.67/5 from 174 App Store ratings · 24 written reviews indexed - Age rating: 4+ - Requires: iOS 15.6 · 58 MB - Languages: American English - Released: 2025-08-25 - Data updated: 2026-09-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/youfibre/id6749280843/reviews.md ## What is YouFibre? We bring you our brilliant new YouFibre app. The happy place to be. Download it now so you can count down the days to your install, and when you’re firing on YouFibre, use it to micro-manage your broadband like an online overlord. No need to leave the sofa. YouFibre Happiness is: - Crossing off the days to your install - Asking us anytime – chat in-app for help - Sorting your bills and payments without picking up the phone - Fixing a connection issue yourself, day or night - Earning cash for referring friends - Divert your calls straight from your phone - Log in with Biometrics – because passwords are so last year - Sorting your Contract Buyout in-app — upload, track, get paid Look out for new features coming soon: - See your referral history and exactly how much you've earned - Recontracting – lock in your next great deal without leaving the app - Upgrades – get more from your connection, whenever you're ready - Even smarter troubleshooting – more ways to self-serve when things go wrong ## Key features - Installation countdown - In-app chat support - View bills and payments - Refer friends for cash rewards - Access FAQs - Track contract buy out - Perform speed tests ## Recent user reviews (10 of 24) All indexed reviews: https://appshunter.io/ios/app/youfibre/id6749280843/reviews.md ### 1/5 — Customer service is non-existent *2026-08-11* We moved house and, as directed, used the chat function within the app to notify YouFibre. Our new house already had a YouFibre ONT installed and functioning, so no engineer visit was required to transfer service to our new address. THREE DAYS after asking to transfer service, no reply had been received. So I complained via the complaints email address I knew from the last time we experienced this radio silence. Two days after an initial holding reply noting receipt of our email, I gave up and posted a one-star review on TrustPilot. Within HALF AN HOUR someone replied to us with a real response. Not actually solving the problem but at least acknowledging it was real. Three days after that, with no further communication from them, I eventually got through to a customer service person, and explained that they could either let me out of my contract early, or I would continue to publicise the repeated instances of non-existent customer service, and that I only had to deter one person from signing up to them for a 24-month contract to have lost them more money than they would get by pursuing me for the remaining seven months of my contract. Within a couple of hours, I got a grovelling email ending fhe contract immediately. Don’t touch YouFibre with a barge pole. ### 5/5 — All sorted *2026-08-01* After several weeks of not being able to access the app or website everything is now working perfectly so thanks. The broadband has been perfectly fine all along. just technical issues which appears to have been fixed. thanks ### 2/5 — I mean it’s alright I suppose *2026-06-26* App seems to work but the UI doesn’t properly respect Apple accessibility features. Being old and somewhat short sighted I have text size increased a little. Which causes page formatting to break on the app. My name sits on top of my address, formatting of the home services section is a bit strange and the due date of current bill overruns the green space it should sit within. As I said it works ok but clearly the UI testing is inadequate and it makes me wonder where else the dev is lacking in quality. ### 5/5 — Better *2026-06-16* Idk why people hate it. It’s certainly better than the mobile website. ### 1/5 — Cannot login after latest update *2026-05-22* After updating to the latest version I cannot login. I enter my email address and it says user already activated login with your email and password. Except there is no options to do that. I click on already have a login try a different email address so I enter my registered email address and it then tries to send me a one time passcode which never arrives then it says yet again I am already registered please enter email and password. It just a loop with no actual possibility of entering my password. I have tried uninstalling and reinstalling but still doesn’t let me login. ### 5/5 — Trusted *2026-05-07* Very polite with understand chat live and texting. Help together . Good reminder to before payment and invoice access to emailing. Happy broadband good smooth through WiFi link Tv, and internet. Wait and see future. 🙌🏾🙌🏾 ### 1/5 — Avoid! *2026-04-27* I had been with BRSK since they moved into our area, unfortunately they were bought out by Netomnia/Youfibre. While on BRSK the service was great, 2gb and BetterIP, rock solid. Since having been migrated to YF, not only has the service been unstable, to the point that it has now not been completely off for 3 days with still no sign of an engineer, I have also been informed that there is another person named on my account, I’m the sole account holder! Two out of three times I’ve called to get assistance I’ve been hung up on, and when you do manage to speak to someone their level of support is “reboot your router and the box on the wall (ONT), download speedtest and run that”. This is regardless of how many times things have been rebooted and speedtest has already been run… emails from their support team saying they’ve tried several times to contact you when in reality it’s the first time they’ve sent an email, an email the starts “Dear [Customer Name]” because their own systems are so bad they can’t even manage contact merging. YF is just a shambles, a complete joke, and the worst service I’ve ever had the misfortune to encounter. As BRSK customers we expected things to deteriorate after the take over, but nothing like this, this is truly next level shambolic. ### 1/5 — Terrible and basic app *2026-03-26* I recently became a YouFibre customer and downloaded the app. Since day one the app had returned an error of ‘Something that has gone wrong Please try again’. I’ve since download the latest app with apparently bug fixes but the errors are still happening. hopefully this app and it’s Customer Service improves. ### 1/5 — Not functional. *2026-03-24* YouFibre internet has been good overall, but the app simply doesn’t work. I simply get a pop up that displays repeatedly every second saying “something went wrong” or “Cannot get /CustomerPortal/v1.0/dunning/account/total-overdue”. Very annoying since the recent change to only allow chat via the app, making contact difficult. I thought this was due to my account still saying pending, however, it now says active yet the problem persists. ### 1/5 — It’s hard to get any support *2026-03-23* I’ve recently been switched from Brisk, without even anyone be kind to notify me about. I’ve tried to contact support about my billing which is not correct but it’s impossible. I understand that chat might be full and that’s why they’ve switch it off on the weekend but on Monday morning it’s still off for the same reason, I doubt that it has so many people in the queue from the morning. I’ve also sent an email , week passed and still no reply. Brisk was replying to emails at least much faster. So it’s not a good first experience from the customer side at all. ## Frequently asked questions about YouFibre ### What is the current rating for YouFibre? YouFibre has a current rating of 1.7 stars based on 174 user ratings. This indicates a mixed to negative user sentiment regarding the app's performance or features. ### How often is YouFibre updated? The latest version of YouFibre is 17.5.0, and it was last updated on June 22, 2026. This suggests a relatively active development cycle for the application. ### What devices does YouFibre support? YouFibre is currently supported on iPhone and iPod devices. Compatibility with other platforms like Android is not specified in the provided data. ### What age rating is YouFibre? YouFibre has an age rating of 4+. This means it is considered suitable for children and general audiences. ### Does YouFibre have ads? No, YouFibre does not contain advertisements. The app is free to download and use without any ad interruptions. ### What new features are coming to YouFibre? Future updates for YouFibre are planned to include tracking contract buy outs, performing speed tests, checking your connection status, and managing devices on your Wi-Fi network. ### Can I manage my Wi-Fi devices with YouFibre? While not currently available, managing the devices connected to your Wi-Fi network is a planned feature for YouFibre. This will allow users to have more control over their home network. ### How can I get help with YouFibre? You can get help with YouFibre by chatting with support directly within the app at any time. Additionally, the app provides access to an FAQ section for common queries. ## Version history (last 5 releases) ### 20.0.0 — 2026-09-04 We never sit still. We're constantly making changes and improvements to the YouFibre app, so keep your auto-updates on and you'll always get the good stuff as soon as it drops. ### 19.0.0 — 2026-08-17 We never sit still. We're constantly making changes and improvements to the YouFibre app, so keep your auto-updates on and you'll always get the good stuff as soon as it drops. ### 18.0.0 — 2026-08-11 We never sit still. We're constantly making changes and improvements to the YouFibre app, so keep your auto-updates on and you'll always get the good stuff as soon as it drops. ### 17.7.1 — 2026-07-22 We never sit still. We're constantly making changes and improvements to the YouFibre app, so keep your auto-updates on and you'll always get the good stuff as soon as it drops. ### 17.6.1 — 2026-07-07 We never sit still. We're constantly making changes and improvements to the YouFibre app, so keep your auto-updates on and you'll always get the good stuff as soon as it drops. ## More apps by Substantial Group Limited - [Odin (YF)](https://appshunter.io/ios/app/odin-yf/id1669353175) All apps by Substantial Group Limited: https://appshunter.io/developer/1669353177 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*