# YouFit Gyms — user reviews > 70 indexed App Store user reviews of YouFit Gyms by YF FC Operations, LLC, rated 4.70/5 from 1,060 ratings. - Source: https://appshunter.io/ios/app/youfit-gyms/id1587933567/reviews - App overview in markdown: https://appshunter.io/ios/app/youfit-gyms/id1587933567.md - Rating breakdown: 5★ 943 · 4★ 50 · 3★ 10 · 2★ 10 · 1★ 47 ## What do users think of YouFit Gyms? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 👍 Convenient check-in - 🚀 User-friendly interface - 👍 Helpful for employees - 🚀 Improved from previous app - 👍 Diverse community **Cons** - 🐛 Login/account issues - 🐛 Functionality problems - 🐛 Buggy updates - 🔒 Poor customer service - 🐛 Inconsistent app experience - 🐛 Inability to update user info **Commonly reported bugs** - Login/password reset issues - Inability to update user information - Inconsistent app functionality - Syncing problems with gym membership - Unreliable check-in tracking **Most requested features** - Dark mode option - Ability to create and save custom workouts - Improved class scheduling and visibility - Better integration with Apple Wallet - Tracking of past check-in history ## Newest reviews (16 of 70) ### 3/5 — Can't manage membership *2026-04-25, version 8.10.3* The manage button is not tappable on an iPhone 15 Pro at the very bottom of the screen sheet ### 2/5 — Terrible app *2025-02-13, version 7.168.0* I had canceled my membership two years ago and now rejoined. However, the application will not allow me to update any information and it reverts back to my canceled membership. The only solution they offered was to create a whole new email address. ### 4/5 — Needing updates *2025-02-10* Love YouFit Gyms and the app is good, but it doesn’t match the web version with my preferred gym, information, etc. My birthday is wrong in the app and it will not allow me to save the changes. AND I’ve started personal training and that isn’t updated on the app either. I’ve deleted the app and reinstalled it with zero changes. ### 3/5 — Getting better but not there yet *2024-09-16, version 7.144.0* My score comes from the fact that it does not update my check in history appropriately. I scan my app and get the checking sound but does not update on the app ### 4/5 — Good but… *2024-03-18* I enjoy using the wallet to scan my pass into the gym. It’s easy and convenient. I have one hang up about this app currently. When searching multiple gyms for classes, is it possible to see which location offers what within the search? The search results gives all information except for what classes are where, when doing a multi-gym search. Enlighten me please if this is a current fix with a setting. Everything else is great! Thanks! ### 1/5 — The most non-user friendly gym app *2024-03-12* I’m comparing this app to the apps for LA Fitness and Crunch Fitness. When you’re searching for a class, it doesn’t automatically search for glasses according to your location even when you’ve allowed GPS/location tracking. And then it lists classes by the gym’s corporate number, not by location! How the heck are we supposed to recognize a gym by their number?! Both the apps for LA Fitness and Crunch Fitness will list classes according to your location in real time, and it’ll tell you which specific gym location it’s at. ### 1/5 — Awful Customer Service *2024-02-06* Going to the gym and having access to a personal trainer was great. However, the process to cancel your membership is even more convoluted than LA Fitness. To detail the process: You have to ask the front desk or call the club phone number to tell them you wish to cancel. The you have to call a series of 3 different (depending on which ones respond with an actual person) that all have an automated receiver. If those numbers don’t work, you have to email their customer services which is where you will realize that all their customer service division is provided by a completely different company. Once you somehow navigate your way out of these phone numbers and emails, you will be informed that you must provide a 30-day notice to the gym that you are cancelling your membership. A 30-DAY NOTICE FOR CANCELLATION. In this period, you will still be charged the annual maintenance fee of $50 to a gym you just cancelled your membership for and any other pending fees that CAN NOT BE WAIVED. This $50 fee will either be ignored or downplayed when you first sign up and happens, coincidentally, 30 days after you sign-up. If you are making a membership and you are unsure of whether you will go to the YouFit gym for a long period of time, save your money and find a different gym that respects your time. And even if you do go to this gym, I implore you to reconsider as when the day comes that you wish to cancel, you will have to deal with this awful customer service and feel much regret once you make the 30-day notice with fees you can not waive TL;DR - Gym is good, but customer service is the worst out of any. Don’t come here unless you want to be scammed. ### 1/5 — Dark mode *2024-01-21, version 7.95.0* Great app, all it needs is dark screen mode ### 4/5 — Add to Apple wallet *2023-12-19, version 7.95.0* It provides the option to add to wallet as a pass but fails everytime. Fixing that would be the finishing touch to make this app even better ### 3/5 — Apple wallet *2023-12-18, version 7.95.0* Great app but Apple wallet feature is not working, I’ve tried multiple times and nothing. Please fix ### 3/5 — Decent app, but Apple Wallet feature is broken *2023-12-05* App works fine, nice features if someone wants to use them. But the main reason for anyone to download the app, that being to have access to your membership ID, won’t allow you to add the ID to your Apple wallet. Although there’s a button there to do it, the feature is broken. Please fix this, because this is all I really want to be able to do. I go to the gym every day, and I’d like to just have quick access to my ID by double clicking button that gets me to my wallet. Thanks! ### 1/5 — The worse gym ever *2023-07-07, version 7.78.0* I cancel my membership.after 6 months i received a letter with the charge for this period of time.at customer service dont answer the callone word AWFUL ### 4/5 — Great app *2023-04-19* The only drawbacks I have experienced is that it never allows me to successfully check into a class and it doesn’t allow me to create my own workouts. Apparently only a personal trainer can do that. ### 2/5 — Buggy *2023-02-23, version 7.62.0* Make payment page is broken. "Required Field PaymentAmount is missing from this request" Says this, even tho the amount value is auto filled 🫠 ### 1/5 — Tried multiple times does not work *2023-02-23* I joined through my health insurance benefit and presented information to nearby Youfit. The person said I would receive an email to get connected. Since then I’ve only received emails to join. Multiple requests for a link to the app have not generated a response. Local personnel only gave a card to swipe to enter and seemed disinterested in helping me with the app. The app seems cool. Now thinking about canceling and finding a place that cares about all they claim to offer. Youfit ain’t all fit. ### 1/5 — Doesn’t connect to account *2023-02-09, version 7.62.0* App doesn’t connect to my youfit account so it’s basically useless. No help is available to fix it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad report *2026-07-28, version 8.16.0* An arrogant and annoying employee forced me to cancel my plan ### 1/5 — Horrible gym and customer service *2026-02-09* I had a very disappointing experience with this gym. I cancelled my membership after a payment issue where my bank initially authorized the charge and then declined it. Instead of working with me when I tried to fix the payment, they added a $23 late fee within just a few days and refused to waive it. No one made any effort to help or offer a solution — they simply directed me to close the account. On top of that, my membership rate was increased without any email or prior notification. That is completely unprofessional. The gym itself is very basic — no sauna, no pool, limited classes, and nothing special in terms of amenities. Yet they charge cancellation fees and make no effort to retain customers or provide decent customer service. For less than $42 a month, there are many other gyms that offer far more value and actually care about their members. I would not recommend this gym based on my experience. ### 1/5 — App Functionality *2025-12-30, version 8.0.1* The application does not allow me to alter a workout and save it after altering it. ### 1/5 — Do not download!! *2024-10-07* I am already a member, have been for several years. I was messaging with a cs agent, which I asked questions about receiving spam mail and text messages when they asked for my phone number and email. They refused to answer then blocked me after I asked why there wasn’t a link online or on the app to set up the app. General questions, they clearly don’t want business. ### 1/5 — Does nothing *2024-07-03, version 7.131.2* Recently downloaded the app, sent a request for a password with my email and nothing. I’m not sure it’s the app or another issue. There’s also no phone number to call for help. App is useless until this issue is resolved. ### 1/5 — Can’t log in *2024-07-01, version 7.131.2* I setup my account through the website and I’m able to log in. However I can’t log in through the app for some reason. I get a notification that says to double check my login and password. Again on the website works, the app doesn’t. Deleted the app and redownloaded, same issue. WTH… ### 1/5 — Can’t login *2024-05-11, version 7.121.0* I have seen this app before and now that I just got a membership I wanted to have it as well. It’s just no allowing me to login, I’m very confused. It won’t recognize my email. Please help! ### 1/5 — Non funcional *2024-05-08, version 7.121.0* Inability to login / reset password. Local reps have attempted to adjust account email etc. Customer service number routes to local gym. ### 1/5 — Unable to reset password *2024-04-16, version 7.95.0* Can’t make/ reset account Tells me my connection is bad ### 1/5 — App unresponsive *2024-04-03, version 7.95.0* This latest update does not allow me to reset my password or access my account. Its unusable and unresponsive. Constantly shows “unable to connect to network” message. ## Most praised reviews (10 highest-rated) ### 5/5 — Not a community feeling *2023-08-12* Many people who workout at the gym on 79st gym do not allow other members to use the machines while they are using jt. They feel they own the machines. Everyone deserves the same usage of machines, and time is money. Many people do not re-rack their weights, having to take weight away for other people. This is not a feeling of a community gym! ### 5/5 — Great App *2023-01-31, version 7.62.0* I am a current YouFit employee. I think the app is really cool. Easy to navigate through the interface. It’s neat that you can sign up for classes and talk to your personal trainer. ### 5/5 — Easy and Effective *2023-01-30* This app is really easy to use for checking in, booking classes and has some great workouts already installed. I like how easy it is to track results and the good barcode scanner is free unlike MyFitPal. I’ve been using it as an employee. **Developer response:** Thank you! Glad you are liking the app. ### 5/5 — Love this app! *2023-01-30* Love the new YouFit Gyms app! As an employee it makes it very easy to check in when I go to other locations! Also love that I can change my billing right from the app! ### 5/5 — Review *2023-01-26, version 7.62.0* I’m a current employee of Youfit gyms ### 5/5 — YouFit Gyms App Better than Ever! *2023-01-23, version 7.62.0* As an employee, I’ve seen the app development firsthand. It has improved ten fold in 2022 and more changes are to come in 2023. Is highly recommend using this and the On Demand classes! ### 5/5 — 5 stars *2023-01-17, version 7.62.0* Good service and friendly staff ### 5/5 — Love this app! *2023-01-17* I am currently an employee at YouFit who started out as a member , and I just want to say not only does this app connect you with your personal trainer but it also makes booking classes incredibly easy, it was the perfect addition to an already state of the art gym!!! I hope you all enjoy the benefits of the App as much as me :) ! ### 5/5 — Love the diversity! *2023-01-11, version 7.62.0* As a Zumba instructor at YouFit I really love seeing the diversity within members and employees. It creates a warm atmosphere and supportive community ### 5/5 — User Friendly *2023-01-11* I love using the YouFit app especially when signing up for group fitness classes! It’s easy to navigate from one club to the next to find when my next favorite instructor is teaching. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*