# YOUKU-Drama, Film, Show, Anime — user reviews > 340 indexed App Store user reviews of YOUKU by Jet Brilliant Inc., rated 2.30/5 from 419 ratings. - Source: https://appshunter.io/ios/app/youku-drama-film-show-anime/id1619761040/reviews - App overview in markdown: https://appshunter.io/ios/app/youku-drama-film-show-anime/id1619761040.md - Rating breakdown: 5★ 95 · 4★ 15 · 3★ 39 · 2★ 58 · 1★ 212 ## What do users think of YOUKU? Overall sentiment: negative **Pros** - 🚀 Convenient to watch Xiao Zhan - 🚀 Cheap subscription - 👍 Good content, could improve - 👍 App has really improved **Cons** - 🐛 Keeps going dark - 🐛 Constant request for payment - 🐛 Subscription doesn't work - 🐛 Subtitles unreadable - 🐛 Brightness auto adjusts on own - 🐛 Paywalls behind subscription - 🐛 Paid VIP but not getting VIP benefits - 🐛 Paid subscription not working - 🐛 VIP required to watch what's already available on you tube - 🐛 No 4K resolution - 🐛 After becoming vip member will keep tolling you paying again - 🐛 Terrible app asking for money - 🐛 Apple subscriptions don't work in the app anymore - 🐛 Forced purchase - 🐛 Sneaky app - 🐛 Scam - 🐛 Questionable App - 🐛 Way behind in user friendliness - 🐛 So bad, we have to pay - 🐛 Constant buffering - 🐛 Terrible and I hope it's improved very soon - 🐛 Unwanted energy saving mode - 🐛 Cannot cast on TV - 🐛 Paid for Subscription, but no service - 🐛 Did not delivered - 🐛 There are no subtitles - 🐛 Subtitles - 🐛 Not so good on iPad. Ok on iPhone only - 🐛 Can't cast - 🐛 Interface on iPad is for a phone - 🐛 Poor quality platform,annoying - 🐛 Not compatible with iPad Air 4. - 🐛 Terrible **Commonly reported bugs** - Subtitles keep switching back to mandarin - Can't resume anything you watch - Laggy if you try to skip the credits - No skip intro or end credits - It never keeps place of what you are currently watching - HQ quality for vip seems lower quality than other streaming services - Logs you out constantly and refuses to let you back - Shows not showing up - Screen orientation for iPad still not fixed - Screen Cast - No login only sign up option - The screen keeps going dark!!! - Cannot download and sign into laptop to watch - Cannot cast onto Apple TV to watch drama - Subtitles not working - Rotation issue when trying to watch on iPad - Unable to download and sign into laptop to watch - Cannot cast onto Apple TV to watch drama **Most requested features** - Language support - Search function - Casting option - Bigger subtitles - Ability to create watchlist - Resume playback - Skip intro and end credits - Auto play next episode - Pause and play button on screen - Ability to filter by actors/actresses - More TV apps - Ability to edit subtitle format - Ability to turn off live comment bar ## Newest reviews (17 of 340) ### 3/5 — 광고 *2026-08-26* 광고가 너무 떠요 ㅠㅠ 당연히 결제하고 보는건데도 광고가 1분에 1번씩은 뜨는 느낌 광고 뜰 때는 드라마 소리도 안 들리고요… 없애려고 하면 창으로 계속 들어가지고 너무 불편합니다 ㅠㅠ 자막은 그냥 넘어가줄만한데 광고 계속 뜨는 건 진짜 고쳐야 할 것 같습니다! ### 2/5 — Subtitles *2026-06-19, version 11.1.39* Subtitles too small and unreadable on a white/clear background. I won’t renew until fixed. ### 1/5 — Don’t subscribe annually *2026-06-11, version 11.1.38* The app is under development for loading slowly and hard to find good dramas. Not a friendly app ### 3/5 — Arabic language please *2026-06-03, version 11.1.38* We need arabic language translation please ### 1/5 — 垃圾軟件霸凌我的觀感空瓶也不管！ *2026-06-02, version 11.1.38* 能不能屏蔽不想看的電視推薦啊，新上就不能屏蔽，要霸我屏幕還是爆我屏幕啊？掀桌咖她配在我主頁出現嗎？之前屏幕了王猴惡毒演技的那部黑夜，結果給我在會員頁面出現，每次簽到都要霸我屏，妳這是在霸凌我bully我。。垃圾軟件！對了還不管空瓶，天天整些有的沒的飯圈文化，惡心霸凌觀眾！ ### 2/5 — Lacking *2026-05-07, version 11.1.36* No built in screen shot tool, random dimming of videos for no reason I can find that isn’t reflected on other apps, difficulties going in and out of window in window, I could go on. I have IQIYI, Tencent, and youku and youku is the one I find myself liking the least. ### 1/5 — Can’t log in on tv app *2026-05-06, version 11.1.36* I’ve started a subscription and deleted it in the same day. Everything was fine of my phone. Downloaded the app on my tv and nothing I did would let it log in. I was constantly told my email/username was innocent after JUST making the account. I’ve tried all day to make it work. Nothing. So I just deleted it. ### 1/5 — Scam *2026-04-28, version 11.1.36* Said $3.59 per month but they charged me $5.99 I’m not the only on complaining about subcription price and i took screenshot of what the app showed me monthly cost and what i got charged when i was paying. That’s very transparent that you charged me higher than what you showed on screen. ### 1/5 — لا يوجد ترجمة عربي *2026-04-12, version 11.1.34* كان في السابق موجود ترجمة بالعربي الان بعد تجديد الاشتراك تفجأت بعدم وجود ترجمة 😭 ### 1/5 — stupid vip *2026-04-05* ive seen NO dramas that arent free. at best you get the first few episodes for free, like "veil of shadows" for up to ep 5. before, ive always known and remembered youku for being free since i dont have the money to get vip nor the membership on youtube, but now that reputation is ruined. i wait many days for a drama to release, only to find out i cant even watch it because im broke... not recommended if you dont want to be disappointed. **Developer response:** We value your feedback and are committed to expanding our resource library to bring more popular TV series to your region. Please feel free to email us at YoukuGlobalService@alibaba-inc.com; you can also open YOUKU, go to "My Account," and select "App Feedback" to tell us your needs. ### 2/5 — Promotion not a promotion 😡 *2026-04-03* I saw a special package for $0.99 and thought it would last for at least a week, but it only gave access to a couple of episodes. That’s on me for assuming, so fine. Then I decided to purchase the VIP option because it showed a 40% discount from$5.99 to $3.59, which sounded like a great deal. But there was no discount at all — I was charged full price. It’s not about the money, it’s the false advertising that’s frustrating. I tried to give the benefit of the doubt, but now I understand why the reviews are sitting around 2.5 stars. I really disappointing with this app! The reason I gave you this much is because of Zhang Linghe’s movie otherwise -0 😡😡 **Developer response:** Dear user, we sincerely apologize for any inconvenience caused by the subscription issue. All fees within our app are transparent and strictly adhere to platform rules. You can open YOUKU, go to "My Account," and select "App Feedback" to provide feedback. We are ready to assist you at any time. Thank you for your trust. ### 3/5 — Subscription *2026-04-01, version 11.1.34* I paid for the VIP subscription & watched 4 VIP episodes but when I tried to watch the 5th one, it said only vip can watch it .?? I’m confused .you guys are just tryna scam people out of money or what ? ### 3/5 — Good price but app needs some serious updates *2026-03-27* I’ve been using this app mostly on my AppleTV 4K streaming device for over two years off/on without many issues. Created account using my Gmail then login on AppleTV 4K. The subscription price within the app can sometimes be more expensive or cheaper. When compared to the price within in iPhone under your account/subscription section. There you can always see different subscription plans/price. It takes a few minutes for subscription to activate. May need to reboot the app a few times as well to be able to watch. There are some pretty good dramas and they have some great donghua anime that I really enjoy. The app can use some major user intuitive updates. Subtitles sometimes will change on its own then I have to change back to English. Can be annoying at times. Will be nice if the app can track what episodes you’ve watch to pick up where you left off on. The search filter function can be better and is also annoying. My major complaints is there’s no 4K resolution content. Admin pleased update to have 4K streaming. **Developer response:** Thank you for your feedback on improving our user experience! We sincerely apologize for any unpleasant experience you may have had. Please feel free to send an email to YoukuGlobalService@alibaba-inc.com; you can also open YOUKU, go to "My Account," and select "App Feedback" to submit your valuable suggestions. ### 2/5 — Bien MAIS *2026-03-18* Bon application y a pleins drama sur ça rien a dire, ce qui est chiant c’est que y a des francais aussi qui regarde donc ce serais bien de mettre les traduction en français quoi **Developer response:** We value your feedback and are committed to expanding our resource library to bring more accurate subtitles/dubbing to your region. Please feel free to email us at YoukuGlobalService@alibaba-inc.com; you can also open YOUKU, go to "My Account," and select "App Feedback" to tell us your needs. ### 4/5 — 댓글자막!!! *2026-02-22* 안드로이드에서 댓글 쓸때는 아무 문제가 없는데 아이폰이나 아이패드로 댓글달면 받침을 쓸 수 없더라구요 ㅠㅠ 고쳐주세욥!!! **Developer response:** 소중한 의견 감사합니다. YoukuGlobalService@alibaba-inc.com으로 이메일을 보내주시거나, YOUKU 앱을 실행하신 후 "내 계정"에서 "앱 피드백"을 선택하여 의견을 남겨주시면 감사하겠습니다. 향후 업데이트를 통해 해당 문제를 해결할 수 있도록 최선을 다하겠습니다. 고객님의 긍정적인 피드백은 저희에게 큰 힘이 됩니다. 앞으로도 많은 관심과 성원에 감사드립니다! ### 2/5 — Could easily be better *2026-02-19* I guess the international app is worse than the Asian one. The subtitles are too big even when you select the smaller ones, and PLEASE ADD A WISHLIST. **Developer response:** Thank you for your suggestion. We have noted your feature request and have passed it on to our engineers. Thank you for your support! ### 1/5 — Barely any good one vip has all the good ones *2026-02-16, version 11.1.31* Dd ## Most critical reviews (10 lowest-rated) ### 1/5 — Trash App and Trash Customer Service *2026-09-01, version 11.1.48* I am extremely disappointed with my experience using the Youku Global app. The subscription pricing was misleading — the app displayed a first‑year VIP price of $28.99, but I was charged $37.99. The interface never indicated what currency the price referred to, which is unacceptable for an app downloaded from the Australia App Store. When I contacted customer service, the response was unhelpful and dismissive. They simply told me that “Apple Pay cannot refund” and asked me to contact Apple myself, without addressing the misleading price display at all. This kind of customer service is extremely poor and shows no responsibility toward users. The app experience itself is also very disappointing. The app sometimes crashes for no reason. If I pause a drama, it often cannot resume playback — I have to close the app completely and restart it. The audio language settings are frequently incorrect or switch unexpectedly. There is also no “skip intro” function, which every modern streaming app should have. As someone who purchased both Youku and iQIYI VIP at the same time, I can confidently say that Youku deserves 0 stars. iQIYI is far more stable, user‑friendly, and reliable. I strongly recommend choosing iQIYI instead of Youku. ### 1/5 — Vip access is not working *2026-08-06* Even after taking the vip access, still it is showing all the episodes under vip and getting played. ### 1/5 — Unfair hidden fee *2026-08-02, version 11.1.43* why I got charged more ( no discount & paid in pounds ) despite the YouKu app displays discount for first time buyers and in dollars? ### 1/5 — Dubbed and subtitled *2026-08-01, version 11.1.43* Im Asian and live in the USA. I first downloaded the app in my phone to see if there my language dubbed and yes there is. So I subscribed and downloaded the app in TV, but i cant change to any languages dubbed. Yes, there is my language subtitle but it’s so small and cant change size. It’s so annoying. ### 1/5 — Sign up/ login process outdated *2026-07-29, version 11.1.43* I tried to login in to my Roku tv but it said it needs a Username and password, but I couldn’t see a way to find the password, because I made an account with google. Update the app on the Roku tv. It needs to show a login using google option. Fix now! ### 1/5 — Complaint *2026-07-06, version 11.1.42* It says vip 3.59$ but when I want to pay 7.59$ do you want to scam me?!!!!!!!!!!( ### 1/5 — MONEY HUNGRY *2026-07-06, version 11.1.42* Already paid VIP and still asking for more money to watch other episodes. Money hungry app 🙄 ### 1/5 — False advertising *2026-07-03, version 11.1.42* Limited shows and overcharged. ### 1/5 — Worst aap *2026-06-29* The moment I downloaded it the icon was not viable on the homescreen and i was not able to delete it ### 1/5 — What a lousy app *2026-06-21, version 11.1.39* Your app sucks! ## Most praised reviews (10 highest-rated) ### 5/5 — 결제했는데 안 됨 *2026-07-26* 결제하고 돈도 빠져나갔는데 결제가 안 됐대요 ㅠ ### 5/5 — My language Hindi *2026-06-03* Please dubbed Hindi language series i like this app ### 5/5 — 자동더빙 *2026-03-09* 어플 좋고 편한데 ㅠ 이상한 언어로 자동더빙되서 소리가 겹쳐요 이거 어케 없애나요ㅠ **Developer response:** 소중한 의견을 공유해 주셔서 감사합니다. 고객님의 만족은 저희의 원동력입니다. 건의사항이나 의견이 있으시면 YoukuGlobalService@alibaba-inc.com으로 이메일을 보내주시거나, YOUKU 앱을 실행하신 후 "내 계정"에서 "앱 피드백 기능"을 선택해 주세요. 고객님의 소중한 의견을 기다리겠습니다. ### 5/5 — 삼성 티비 타이젠 os에 한글자막 추가요청 *2026-01-11* 삼성 티비 운영체제 타이젠의 유쿠 국제판 앱에 한글 자막 설정을 할 수가 없네요 제발 빠른시일내에 삼성티비에서도 한글자막으로 유쿠 드라마 볼 수 있게 해주세요 **Developer response:** 소중한 의견 감사합니다. YoukuGlobalService@alibaba-inc.com으로 이메일을 보내주시거나, YOUKU 앱을 실행하신 후 "내 계정"에서 "앱 피드백"을 선택하여 의견을 남겨주시면 감사하겠습니다. 향후 업데이트를 통해 해당 문제를 해결할 수 있도록 최선을 다하겠습니다. 고객님의 긍정적인 피드백은 저희에게 큰 힘이 됩니다. 앞으로도 많은 관심과 성원에 감사드립니다! ### 5/5 — Convenient to watch Xiao Zhan *2025-11-16, version 11.1.21* I downloaded the app just to watch Xiao Zhan, this is the only app to watch his Legend of Zang Hai. I know I need to pay membership to watch, but that is fine. ### 5/5 — 한글자막 되요! *2025-11-14* 메인 화면은 몇개 한글로 보이고 나머지는 한글버전이 아니지만 보고싶은 드라마 틀고 밑에 자막 한국어 됩니다! 참고하세요^^ ### 5/5 — 한국어 추가해주세오 ㅠㅠㅠㅠ *2025-10-08* 여기서만 하는 중드가 있눈데 ㅠㅠ 한국어가 없어서 못보고잇어요 ㅠㅠ ### 5/5 — 한국어 *2025-09-10* 제발 한국어도 내주새요 영어도 일일이 번역해야하는데 너무 귀찮아요 ### 5/5 — 한글자막요청 *2025-05-13* 유쿠는 왜 한글자막이 없나요.다른 중국드라마앱으누한글자막이ㅜ잇어서 결제하고 티비보는데 유쿠는 없어서 불편합니다.한글자막해주세요 **Developer response:** 앞으로 점차 추가할 예정입니다 ### 5/5 — When *2025-02-27, version 11.1.4* I thought that the first frost drama was to release 2 episodes a day until march 4th. But it hasn’t. What is going on --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*