# Your Flex Benefits — Aptia365

> Mobile access to Aptia365 Spending, Savings, and Reimbursement Accounts. (iPhone/iPad app by Aptia UK Limited.)

- Source: https://appshunter.io/ios/app/your-flex-benefits/id1324566967 (this page in markdown: same URL + `.md`)
- Developer: [Aptia UK Limited](https://appshunter.io/developer/1801928353)
- Category: Business
- Price: Free
- Rating: 4.43/5 from 1,454 App Store ratings · 55 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 30 MB
- Languages: English, French, Spanish
- Released: 2017-12-14
- Data updated: 2026-08-27
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/your-flex-benefits/id1324566967/reviews.md

## What is Your Flex Benefits?

For participants enrolled in Aptia365 benefits powered by TRI-AD.

The Your Flex Benefits mobile app makes accessing your Aptia365 Spending, Savings and Reimbursement Accounts powered by TRI-AD easy and convenient!  Your Flex Benefits allows you to take your accounts with you wherever you go – 24/7 - to ensure you get the most out of your benefit dollars.

To use Your Flex Benefits mobile app you must register within the app, creating a Username and Password.  Once you’ve created your account, simply use the Username and Password you created to access your accounts.

The features available in Your Flex Benefits mobile app allow you to:
·	Check your account balances
·	View claim status
·	Manage your providers
·	View information on your benefit elections, payments and contributions
·	Submit a claim right from your mobile device  
·	Use your device’s camera to take a picture of your receipt and upload the image directly to your account  
·	Manage your Personal Profile and sign up for Account Alerts
·	Report your Mercer Marketplace Benefits Card lost or stolen
·	Order additional or replacement Benefits Cards for you and your eligible dependents
·	Review online resources regarding eligible expenses, benefit summaries and more

Download the Your Flex Benefits mobile app today!

## Key features

- Check account balances
- View claim status
- Submit claims
- Upload receipts via camera
- Manage providers
- Order replacement benefits cards
- Sign up for account alerts

## What do users think of Your Flex Benefits?

Overall sentiment: negative

**Pros**

- 🚀 Speedy
- 👍 Convenient
- 💡 Vast improvement

**Cons**

- 🐛 Crashes constantly
- 🔒 Terrible registration process
- 👎 Not user-friendly
- 🔒 Separate credentials for app and website
- 🐛 Login issues
- 👎 Difficult to navigate
- 🐛 App not working

**Commonly reported bugs**

- Logs users out frequently
- Registration process issues
- Login errors
- App crashes
- Incompatibility with older devices

**Most requested features**

- Allow copy-pasting of one-time passwords
- Improve password management
- Provide better access to account information

## Recent user reviews (10 of 55)

All indexed reviews: https://appshunter.io/ios/app/your-flex-benefits/id1324566967/reviews.md

### 1/5 — God awful

*2026-05-14, version 26.05.01*

What is the point of having an app when it is constantly down? Also randomly stopped allowing me to log in to check my HSA completely. The only way to check my balance is through the employee portal. Then it has the audacity to kept pushing me to use the app

### 1/5 — App is Broken

*2026-05-13, version 26.05.01*

The app stopped working keeps telling me it cannot log me in even though I have confirmed my information on the website. This makes the app functionally useless if I cannot see my balance.

### 5/5 — Benefits

*2026-03-17, version 26.02.00*

I like my flex benefits account. It’s easy to look up anything.

### 2/5 — Just keeps getting worse

*2026-03-13, version 26.02.00*

I don’t know why but for the last year this app just getting worse. Can’t use some of the functions and it’s seems more and more are just not working. Call for help and they just say go to the website. What’s the point of the app then?

### 5/5 — Efficiency

*2026-03-06, version 26.02.00*

This site has to be the easiest I’ve ever navigated!  I’m not very computer savvy and if I can breeze through it, anyone can!

### 1/5 — Fix the OTP field keyboard

*2026-01-27, version 25.11.00*

Why switching to alphabet keyboard when entering single number value??? Your otp are all digits.

### 1/5 — Terrible app

*2026-01-03, version 25.11.00*

Wow, this app looks and acts like it was written over a weekend by a coding boot camp graduate. It logs you out if you look at it funny. Getting set up required not one, not two, not three, but four one time passwords sent to my email. And you can't copy and paste the code, you have to type each number, switching to the numeric keyboard each time because it resets between numbers.

Then the app crashes constantly.

Horrible horrible horrible.

### 3/5 — Dumb registration requires short passwords

*2025-12-22, version 25.11.00*

The registration process is an absolute pain for anyone wanting to use the apple automatic strong password feature. Choosing strong passwords locks the registration process and forces you to restart the entire process

### 1/5 — Wouldn’t log me in

*2025-12-19, version 25.11.00*

Couldn’t log in. Couldn’t change password. Tried to log in on website, worked no problem. But the app was having none of it.

### 3/5 — Good investment options - latest update does not load

*2025-12-02, version 25.11.00*

The app does not load pages and gets stuck after the initial landing page. Used to be easy to manage investments in the app, but I have not been able to access the manage portfolio page since the last update. Disappointing.

## Frequently asked questions about Your Flex Benefits

### What does the Your Flex Benefits app do?

The Your Flex Benefits mobile app provides convenient 24/7 access to your Aptia365 Spending, Savings, and Reimbursement Accounts powered by TRI-AD. It allows you to manage your benefit dollars effectively by checking balances, tracking claims, and submitting reimbursements directly from your mobile device.

### What are the key features of the Your Flex Benefits app?

Key features include checking account balances, viewing claim status, managing providers, submitting claims, uploading receipts using your device's camera, ordering replacement benefits cards, and signing up for account alerts. You can also review online resources about eligible expenses and benefit summaries.

### Is the Your Flex Benefits app free to use?

Yes, the app is free to download and use. While the app itself is free, it is designed to manage your existing Aptia365 benefits. There may be costs associated with the benefits themselves, but the app's functionality is provided at no charge.

### Who is eligible to use the Your Flex Benefits app?

This app is for participants who are enrolled in Aptia365 benefits that are powered by TRI-AD. You must register within the app by creating a unique username and password to access your accounts and utilize its features.

### How do I submit a claim using the app?

To submit a claim, you can use the app's claim submission feature. You can also use your device's camera to take a picture of your receipt and upload the image directly to your account, simplifying the reimbursement process.

## Version history (last 5 releases)

### 26.05.01 — 2026-05-13

Various bug fixes and UI improvements.

### 26.02.00 — 2026-02-16

• Improved clarity for claim and transaction details.
• Various bug fixes and UI improvements.

### 25.11.00 — 2025-11-17

•  Interval tracker balance is now easier to view
•  Various UI enhancements and bug fixes

### 25.08.00 — 2025-09-20

•  Improved registration flow with additional security measures.
•  Various UI enhancements and bug fixes

### 25.05.00 — 2025-05-06

•   Users can now open a Devenir investment account within the app
•   Plan year filtering added to the Interval Tracker for more precise control
•   Various UI enhancements and bug fixes

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## More apps by Aptia UK Limited

- [Accounts by Aptia365](https://appshunter.io/ios/app/accounts-by-aptia365/id807195049)
- [My Pension @ Aptia](https://appshunter.io/ios/app/my-pension-aptia/id6743371443)

All apps by Aptia UK Limited: https://appshunter.io/developer/1801928353

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*