# Your Flex Benefits — user reviews > 59 indexed App Store user reviews of Your Flex Benefits by Aptia UK Limited, rated 4.43/5 from 1,454 ratings. - Source: https://appshunter.io/ios/app/your-flex-benefits/id1324566967/reviews - App overview in markdown: https://appshunter.io/ios/app/your-flex-benefits/id1324566967.md - Rating breakdown: 5★ 1,019 · 4★ 107 · 3★ 44 · 2★ 32 · 1★ 117 ## What do users think of Your Flex Benefits? Overall sentiment: negative **Pros** - 🚀 Speedy - 👍 Convenient - 💡 Vast improvement **Cons** - 🐛 Crashes constantly - 🔒 Terrible registration process - 👎 Not user-friendly - 🔒 Separate credentials for app and website - 🐛 Login issues - 👎 Difficult to navigate - 🐛 App not working **Commonly reported bugs** - Logs users out frequently - Registration process issues - Login errors - App crashes - Incompatibility with older devices **Most requested features** - Allow copy-pasting of one-time passwords - Improve password management - Provide better access to account information ## Newest reviews (13 of 59) ### 2/5 — Not User friendly *2026-07-02, version 26.05.01* You have to click through so many steps with no explanation of what needs to go in the box. ### 2/5 — Frustrating Experience With Critical Bugs *2026-06-09, version 26.05.01* Unfortunately, this app falls short in several critical areas for something that’s supposed to manage banking and HSA funds. The biggest issue is that the transaction history doesn’t display in chronological order. For example, transactions that occurred on June 4 are shown as if they happened on May 15, making it difficult to accurately track account activity. The app also includes a feature to transfer HSA funds to an investment account, but there are two different ways to access it and one of those paths has been broken for as long as I’ve used the app. I’m also disappointed by how long payroll deposits can take to appear. My payroll is processed on Fridays, yet there have been multiple occasions where the deposit didn’t post until the following Wednesday. The app does the bare minimum by letting you check your balance, but beyond that the experience is frustrating and unreliable. Unfortunately, I don’t have the option to switch because this is the HSA provider chosen by my employer. If you have the ability to use a different provider, I would strongly recommend considering it. ### 2/5 — Just keeps getting worse *2026-03-13, version 26.02.00* I don’t know why but for the last year this app just getting worse. Can’t use some of the functions and it’s seems more and more are just not working. Call for help and they just say go to the website. What’s the point of the app then? ### 3/5 — Speedy *2025-11-04, version 25.08.00* Logs you out to fast. I need more time to visit the site ### 2/5 — Terrible Experience *2025-10-28, version 25.08.00* This App is not user friendly and customer support isn’t helpful when needed ### 1/5 — Garbage *2024-09-24, version 24.08.00* This app is AWFUL. Basic functionality it nonexistent. Loads half the time. And why even have the “biometrics” option if it doesn’t even work. Please fix this garbage ### 1/5 — Garbage *2024-07-30, version 24.05.00* Login always errors out ### 1/5 — Lame *2024-07-30, version 24.05.00* Setting up this app is a pain. You have to give extension data, once set up with FaceID, you still have to enter a multi-factor code received by email. Don’t waste your time. ### 1/5 — Terrible app *2024-07-13, version 24.05.00* Where can I see what I've spent do far where it is added up so not intuitive. ### 2/5 — Web sight *2024-07-03, version 24.05.00* I can’t get on to fill out forms for re embersment. Can’t really do any thing on here! Sharon Wilson ### 1/5 — Never worked properly! *2023-12-31, version 23.11.00* I managed to register online on a website and on the app after several attempts. After that, I was never able to log in! Ridiculous app. ### 2/5 — It eventually gets the job done *2023-11-20, version 23.11.00* Once you get past the minefield of unknown errors, HTTP 500 failures, and “Please Try Again Later”s, then you can get the info you need. ### 1/5 — Not good *2023-11-14, version 23.08.00* This App is clunky and not intuitive at all. Lacks ability to insert correct numbers for recurring claims. Not very functional at all. ## Most critical reviews (10 lowest-rated) ### 1/5 — Late *2026-07-22, version 26.05.01* Still owed for balance of June and July, 2026. Why? ### 1/5 — God awful *2026-05-14, version 26.05.01* What is the point of having an app when it is constantly down? Also randomly stopped allowing me to log in to check my HSA completely. The only way to check my balance is through the employee portal. Then it has the audacity to kept pushing me to use the app ### 1/5 — App is Broken *2026-05-13, version 26.05.01* The app stopped working keeps telling me it cannot log me in even though I have confirmed my information on the website. This makes the app functionally useless if I cannot see my balance. ### 1/5 — Fix the OTP field keyboard *2026-01-27, version 25.11.00* Why switching to alphabet keyboard when entering single number value??? Your otp are all digits. ### 1/5 — Terrible app *2026-01-03, version 25.11.00* Wow, this app looks and acts like it was written over a weekend by a coding boot camp graduate. It logs you out if you look at it funny. Getting set up required not one, not two, not three, but four one time passwords sent to my email. And you can't copy and paste the code, you have to type each number, switching to the numeric keyboard each time because it resets between numbers. Then the app crashes constantly. Horrible horrible horrible. ### 1/5 — Wouldn’t log me in *2025-12-19, version 25.11.00* Couldn’t log in. Couldn’t change password. Tried to log in on website, worked no problem. But the app was having none of it. ### 1/5 — Not user friendly *2025-11-21, version 25.11.00* The app is not simple and easy to use ### 1/5 — Login *2025-09-24, version 25.08.00* Asking code confirmation for every single login on email is ridiculous ### 1/5 — Can’t even register *2025-01-26, version 24.11.00* Can’t get past the first screen in the registration process (name and card number). Hitting “continue “ just stays on the same screen with no action. ### 1/5 — Claim *2024-10-31, version 24.08.00* I tried to follow the instructions I received in an email from Aptia. There was no “Claims” choice to set up my reimbursement for 2025. Coukd not go any farther. ## Most praised reviews (10 highest-rated) ### 5/5 — Good feedback *2026-06-21, version 26.05.01* App is easy to use and as long as you provide proper verification of medical bills paid reimbursement is deposited in a timely manner. ### 5/5 — Benefits *2026-03-17, version 26.02.00* I like my flex benefits account. It’s easy to look up anything. ### 5/5 — Efficiency *2026-03-06, version 26.02.00* This site has to be the easiest I’ve ever navigated! I’m not very computer savvy and if I can breeze through it, anyone can! ### 5/5 — Convenient *2025-01-23, version 24.11.00* I found this app to be very functional. Of course, I got great help from the CS person to help navigate the first time used. ### 5/5 — App *2024-01-05, version 23.11.00* So easy, thank you ### 5/5 — Difficult to manage investments *2023-08-07* The app is not easy to navigate. It is not easy to manage investments in the app. ### 5/5 — Vast improvement *2022-09-22, version 22.05.00* The new app works fantastic in comparison to have the old system used to work my entries are fast quick and clean and the reimbursement notifications go through seamlessly! Thanks for putting the time and effort into getting this cleaned up folks like us fully appreciate it. ### 5/5 — Great App *2021-06-30, version 15.0.1* Easy and fast! ### 3/5 — Dumb registration requires short passwords *2025-12-22, version 25.11.00* The registration process is an absolute pain for anyone wanting to use the apple automatic strong password feature. Choosing strong passwords locks the registration process and forces you to restart the entire process ### 3/5 — Good investment options - latest update does not load *2025-12-02, version 25.11.00* The app does not load pages and gets stuck after the initial landing page. Used to be easy to manage investments in the app, but I have not been able to access the manage portfolio page since the last update. Disappointing. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*