# Your Premier Bank Mobile — user reviews > 107 indexed App Store user reviews of Your Premier Bank Mobile by Premier Bank (Mobile), rated 4.70/5 from 1,489 ratings. - Source: https://appshunter.io/ios/app/your-premier-bank-mobile/id500216912/reviews - App overview in markdown: https://appshunter.io/ios/app/your-premier-bank-mobile/id500216912.md - Rating breakdown: 5★ 1,237 · 4★ 160 · 3★ 31 · 2★ 16 · 1★ 45 ## What do users think of Your Premier Bank Mobile? Overall sentiment: negative **Pros** - 🚀 Convenient banking - 👍 User-friendly layout - 🔒 Secure authentication **Cons** - 🐛 Frequent crashes and glitches - 🔄 Constant need to re-authenticate - 🕰️ Slow and unresponsive - 🔍 Lacking important features **Commonly reported bugs** - Login issues and credential verification problems - Inconsistent app behavior across devices - Mobile deposit feature not working properly - Transfers not reflecting in account balances **Most requested features** - Show running balance after transactions - Add calendar view for scheduled payments - Enable dark mode option - Improve transaction memo functionality ## Newest reviews (17 of 107) ### 2/5 — Inconvenient now *2025-04-03, version 4016.1.2* Before when you booted up the app you had the option of the app remembering your username, now it’s not even an option. And makes navigation inconvenient. Other banking apps have this why doesn’t this one? Definitely worth 2 stars. ### 2/5 — Bank app *2024-12-16, version 4015.0.3* The app keeps logging me out of my account other than that it’s a great way to see my balance ### 2/5 — Ok app *2024-07-05, version 5000004010.1.1* The recent update now includes Premier Banking advertisements. Please stop. ### 3/5 — Zelle Connection Issues *2024-02-08* Trying to get Zelle set up through the app, every time I try and verify through message, email, phone, it will go through then say error has occurred. Hoping the issue gets fixed soon. **Developer response:** Hi Calista, we are so sorry to hear that you are experiencing trouble with Zelle®. Can you please contact our Client Solution Center at 1-877-367-8178 if the issue persists? ### 3/5 — Checking account *2024-01-25* I would like to have my check #’s on the main page so I don’t have to start at the top and open each listing to find out which check has been cashed. It would be much easier to go back to the item I just looked at rather than starting at the very top each time. **Developer response:** Thanks for the feedback! We want every user to have an excellent experience when using our new app and are sorry to hear that we didn’t reach that level for you. ### 2/5 — Memo Line Doesn’t Save *2024-01-02* I enjoy the layout of the mobile banking app. I like how it categories each transaction. However, it is rather frustrating that whenever I try to type in a memo for the transaction, it does not save and immediately is blank when I reopen it. I strongly dislike that this feature does not work, because it is important to me to keep track of exactly what each expense went toward, and it is unfortunate that the feature is there to write a memo about it but does not work. **Developer response:** We are so sorry to hear that you are experiencing trouble with adding a memo for your transactions. Can you please contact our Client Solution Center at 1-877-367-8178 if the issue persists? ### 1/5 — Horrible update *2023-12-26* The previous version i thought worked really well. When this version came out I was pleased to hear about it having user preset account alerts, which the previous version was lacking. Needless to say, this version is horrible !! I signed up for balance alerts for when my account drops below a certain amount. Well, my account dropped below the preset amount two months ago and it took 3 days to get a text message telling me my account was under the preset limit. I know this because I check my accounts at least one time daily and I saw tue balance drop under 3 days prior. It has since dropped below on a couple of occasions and I have yet to get notified. Also, when transferring money from one Premier account to another through the app, it used to go through immediately. Now if takes several minutes and sometimes hours to transfer. Not sure what happened, but I am truly dissatisfied. We have been banking here for 40 years, through all the name changes, and we are actually considering moving to another bank. Not only due to these app issues but we have been frustrated pulling up to a Premier Bank ATM on several occasions in the past 3 months only to find the ATMs are “out of service”. Have never had this happen prior. **Developer response:** We are sorry that you had a less than ideal customer experience. We would like to discuss this with you in more detail. Please reach out to our Client Solution Center at 1-877-367-8178 so that we can make sure you enjoy a premier banking experience the next time we serve you. ### 1/5 — The worst upgrade *2023-12-21, version 5000004010.1.1* This “upgraded” app removed all the useful functionality. For instance… -Can’t disable or enable my card. -Don’t get alerts in a timely manner. For instance if i use my card i use to get instant messages. Now its closer to midnight. How’s this helping me to detect fraud? ### 1/5 — Terrible! *2023-12-20* BRING BACK THE INSTANT TRANSACTION NOTIFICATION!!!! What is currently offered is useless. I don’t get notified until 24 and up to 48 hours AFTER it happens!!!! **Developer response:** Thank you for your feedback. We want every customer to enjoy a premier banking experience each time they use our app and we apologize that your experience did not reflect that. We will be sure to share your team with our Digital Banking team so that we can better serve you and other customers in the future. ### 1/5 — new update is worst ever *2023-11-25, version 5000004010.1.1* i can’t do anything it won’t work i cant transfer nothing and 90% of the app won’t work the older version was way better i loved the app now i hate it ### 1/5 — Get your crap together!!! *2023-11-16* FIRST OFF THE NEW APP LACKS A LOCK AND UNLOCK FEATURE THAT IT USED TO HAVE. ALSO EVERY CREDIT CARD HAS THIS FEATURE. I HAVE BEEN HACKED SO MANY TIMES BUT HAD CARD LOCKED!!! So without this feature I am at risk of hundreds to thousands less for 10 days until premier will pay for fraud. Premier YOUR OUT THE MONEY!!!! Why not get this feature back??? It will save u money and your faithful customers won't have to stress for 10 days. With cyber hacking at all department stores and in general, premier has to be the most ignorant. One step forward and 1500 back after they released this new app. Also for the computer nerds u pay, why don't I get notifications on my 6 month old iPhone when I have every notification turned on??? I used to pay for gas and get in car to a notification stuck on my screen that I just bought gas. Nothing now. Tried everything under the sun. Unacceptable. I will give premier two additional weeks to fix this. If not I'm closing all my business and personal accts and holding a sign at the drive thru to let their customers know not to settle for less. ### 3/5 — Notifications *2023-11-08* I am not getting my transaction notifications even though I have it turned on. ### 1/5 — I miss the old app! *2023-11-03* The new update for the online banking app is very disappointing! I used to get notifications for every debit card purchase or automatic withdrawal, now I do not get any notifications. In settings, it says I don’t have the authorization to turn on the notifications. This start right after the app update. The transactions no longer show up immediately! Your account total is never correct because the transactions are pending. It is a nightmare to navigate. I have only ever banked at this bank, and I am considering leaving just because of the update in the app. **Developer response:** Thank you for your feedback. We care about our customers and want you to enjoy a premier digital banking experience each time you use our app. We will share this with our Digital Banking team so that we can better serve you and other customers in the future. ### 1/5 — Nothing works *2023-11-02* Can’t use any of the apps I was using connected to my bank account now and I can’t even freeze my card, but at least the app looks pretty! Why even update this if you’re going to leave out all the useful features!! I see they replied to my review, when I am able to connect my account using Plaid and freeze my card on the app I will change my review. Until then they should have not have released this app until all the features were ready. **Developer response:** Your feedback is important to us. We strive to provide a premier digital banking experience for our app users. We regret that we missed this mark for you. We will share this with our team so that we can better serve you and other customers in the future. ### 1/5 — Garbage update *2023-10-30* Almost every app I use needs verification through plaid and was working fine with the previous version now it’s no longer supported and I am up a creek I can not verify my income due to the “new and improved” online banking… I have reached out and was told they’re not at fault to contact plaid and they tell me the same thing just reach out to your bank… I’m tempted to close my account and switch banks **Developer response:** We are sorry you are having trouble with our new app. Can you please contact our Client Solution Center at 1-877-367-8178 and hopefully we can resolve this issue for you? ### 1/5 — New update *2023-10-25, version 5000004010.1.1* I can’t see what transactions are being made at all. Why would yall call this an upgrade. I shouldn’t have to describe what charges i want to be notified about ### 2/5 — New Update *2023-10-23* The new update is lacking compared to the old version. There’s a lag in transactions as far as, even tho you could have made 2-3 transactions, it’s still not reflecting on the account. It still displays whatever amount you had before said transactions even days after. Very inconvenient. Hard to find tabs and as of today, I can’t make any purchases on my debit card due to them all being declined (tho I have 2-3x that amount in the account) smh… I’m ready to shut this account down **Developer response:** Thank you for your feedback, Angie. We strive to provide a positive customer experience with every interaction. We regret that we missed this mark for you. ## Most critical reviews (10 lowest-rated) ### 1/5 — The transfer button on the app is not working *2024-11-08* Was working flawlessly until two weeks. Was unable to make a payment for my loan and almost went delinquent Until I was able to stop by my local branch to submit payment. I am not too happy. iPhone 14 Pro on iOS 17.6.1 ### 1/5 — Payment To Loan *2024-10-16* Don’t know what happened but all my of sudden can’t make loan payments through app. When you click on your loan there is a button that says pay. Well that button now is completely gray doesn’t say pay anymore just gray box. When you click on that pay box it’s supposed to go to another page with 3 options. It shows it 3 boxes all gray then goes right back to original page. So no way to make loan payments through bank app. This needs to be fixed. ### 1/5 — Terrible update *2024-10-05* This new app is terrible along with the website design. I shouldn’t have to login multiple times to do things between my accounts. All transactions are never shown. Whoever designed this app and the website needs to go back to school for more training and also maybe some customer service training. ### 1/5 — Can’t do anything *2024-08-22, version 4013.2.0* Every time I try to do anything besides check how much money is in my account, the app bugs out or freezes. It’s the most useless app I’ve ever used and have to call the bank whenever I need anything right. ### 1/5 — Trash App. *2024-07-02, version 5000004010.1.1* The Premier Bank won’t allow to transfer more than $5000 to my Ohio Homebuyer Plus account. They have transfer limit $5000 daily, $10000 weekly and $20000 Monthly. Seriously!!!! And when i talk banker about it, they don’t knew it. Also external transfer not working at all for even $50 after successful linking account. This is unexpected. ### 1/5 — bringbacktheold *2024-06-13, version 5000004010.1.1* Wish you’d bring back the old app. The new one is horrible and lacking compared to the old app. Sometimes you don’t need to update everything. #bringbacktheold ### 1/5 — Bank transactions *2024-04-27* I make a payment every month sometimes early and the bank won’t generate the payment till the due day of course I know why they want to make their interest on the loan payment but I am questioning why I show every payment on my app but one of the payments is not showing on the app but they are telling me my account is current how do I know my balance is correct just cause they tell me on the phone it is and there is a glitch on their system as to why it’s not showing on the app so if you delete app and reinstall it should update and show on the app!! I don’t know whether to trust this bank or not!! ### 1/5 — Zero stars- terrible app. Your app info will be wrong. *2024-04-10* Forget the app and stick with the online website or in person. Sure, I could see the balance of my accounts and transfer money when needed, but it’s sorely lacking if you want to do anything more complicated!! For example, managing a mortgage! The app shows different info than the online site and both were different from the info I received from a real person. Fortunately, I caught the discrepancy! Oh, and the new “better” app/online update made my scheduled transfers disappear and caused late payments. I’m sick of having to call and stop in person constantly because your technology doesn’t work, Premier!! Very unsatisfied!!!! ### 1/5 — Terrible!!! *2024-02-29, version 5000004010.1.1* BRING BACK THE INSTANT TRANSACTION NOTIFICATION!!!! I WANT TO BE ALERTED EVERY SINGLE TIME MY ACCOUNT HAS A TRANSACTION I.E WITHDRAWAL OR DEPOSIT!!! THE OLD APP WAS WAY BETTER!!!! ### 1/5 — New bank app is terrible!!! *2024-02-01* I wish I still had the old bank app. I would like the new app if they fixed it, but if it is going to continue to work like it is currently “working”, then I’d rather have the old one back. I admit I love the balance that is shown on the new app under each deposit or transaction, but the other problems outweigh that one good thing. For example, on the old app, when I made a payment to my home mortgage, the new balance was immediately reflected. My payments were all visible. Today if I go to the app, it won’t show all my payments. I had to call the bank recently to verify that indeed all my payments were on track. I shouldn’t have to do this! Also if I transfer from my savings to my checkings the same problem occurs. Instead of my balance being IMMEDIATELY updated, it still reflects the old balance. It is very annoying. There are other problems but I don’t have the space to write them. Please, please fix the new bank app. It is TERRIBLE TERRIBLE TERRIBLE. **Developer response:** Thank you for your feedback. We care about our customers and want you to enjoy a premier digital banking experience each time you use our app. We will share your feedback with our Digital Banking team so that we can better serve you and other customers in the future. ## Most praised reviews (10 highest-rated) ### 5/5 — I ❤️ My Mobile Banking Account ! *2024-01-25, version 5000004010.1.1* Can’t Imagine My Life Without It❤️!!!!! ### 5/5 — Premier banking app *2024-01-24* Love it easy to use Banking at my fingertips dowager any easier than that **Developer response:** We are so glad to hear that you are enjoying our app and features! Thank you for choosing Premier Bank. ### 5/5 — Not sure why…. *2023-11-10* Not sure why the reviews are 1 stars. The new app update works for me. Really like the Snapshot and so glad the running balance has been added😁. Thanks for listening!! **Developer response:** We are glad to hear that you are enjoying our new app! Thank you for the 5-star rating and for banking with us, Cynthia. We want to be your trusted advisor and will continue to work hard to exceed your expectations. ### 5/5 — Gotcha *2023-08-30, version 5.0.20.3074* It’s cool. Makes it very convenient ### 5/5 — Easy and very user friendly! *2023-04-24, version 5.0.20.4681145336* No technology wiz here, yet this site is easy to maneuver my way around to get done what is needed. Always quick and accurate banking, depositing and transfers made simple!! ### 5/5 — Review *2023-04-22, version 5.0.20.4681145336* I absolutely love the ladies at PremierBank. There’s a whole reason I have been banking there for so many years they make me feel like home and that’s a big thing when it’s dealing with your money. ### 5/5 — Ugh *2023-01-17, version 5.0.10.275* App won’t allow me to do Face ID. All my settings are on. ### 5/5 — Excellent *2022-12-02, version 5.0.10.275* Yeah ### 5/5 — Ease of use *2022-06-12, version 5.0.10.275* Easy to use and so many options for my banking needs. ### 5/5 — GJB *2022-04-20, version 5.0.10.275* You are always there, when we need you! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*