# Ytel — Contact Center On The Go

> Contact Center On The Go (iPhone/iPad app by Ytel.)

- Source: https://appshunter.io/ios/app/ytel/id6742659846 (this page in markdown: same URL + `.md`)
- Developer: [Ytel](https://appshunter.io/developer/966446738)
- Category: Business
- Price: Free
- Age rating: 4+
- Requires: iOS 15.1 · 84 MB
- Languages: American English
- Released: 2026-11-03
- Data updated: 2026-11-04

## What is Ytel?

Ytel puts your contact center in your pocket. Monitor live calls, manage agents, and track campaign performance from anywhere — with the same real-time data your team sees on the desktop.

MONITOR LIVE OPERATIONS
See active calls, agent status, and queue activity as it happens.

LISTEN IN
Listen to live agent calls, and barge in when a call needs help, to coach and quality-check your team.

MANAGE YOUR TEAM
View agent status in real time, review time clock entries, adjust pause codes and shifts, and manage agent groups and seats.

RUN CAMPAIGNS
Track campaign summaries, dial levels, and hopper status. Manage data lists, recycling rules, DNC entries, and filters without waiting to get back to a desk.

REPORTING THAT TRAVELS
Inbound and outbound reports, agent performance and time detail, call logs, and transfer reports — with scheduled reporting jobs and exports.

CONTACTS AND NUMBERS
Search and manage contacts, upload lists, configure caller ID, inbound queues, call menus, and voicemail.

ASK CORA
Cora, the built-in AI assistant, answers questions about your contact center and how to use Ytel.

Ytel is a cloud contact center platform for teams running inbound, outbound, and blended operations.

Requires an active Ytel account.

## Is Ytel safe?

Not enough ratings yet to assess Ytel.

## Is Ytel legit?

Ytel has limited verification signals. The AppsHunter Legitimacy Score for Ytel is 58 out of 100 points across 7 verification signals from App Store and developer data.


## Version history (last 2 releases)

### 1.16.34 — 2026-11-04

What's new
• LeadBeam on mobile: watch live transfers, review the call log, handle refunds, set sold-call rules, and send reports.
• LeadBeam V2 for enabled accounts: live board, buyers, numbers and routing rules, vendors, logs, decisioning, and reports.
• LeadBeam buyer access: link a login to a LeadBeam buyer when you create or edit a user.
• Number remediation report: see which numbers are flagged by carriers and track cleanup.
• Stability and performance improvements.

### 1.16.33 — 2026-11-03

No release notes.

## Related topics

[heylo](https://appshunter.io/ios/topics/heylo) · [ajly](https://appshunter.io/ios/topics/ajly)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-11-04.*