# Yulu - top eBike sharing app — user reviews > 66 indexed App Store user reviews of Yulu by Yulu Bikes Pvt Ltd, rated 4.70/5 from 602 ratings. - Source: https://appshunter.io/ios/app/yulu-top-ebike-sharing-app/id1331504548/reviews - App overview in markdown: https://appshunter.io/ios/app/yulu-top-ebike-sharing-app/id1331504548.md - Rating breakdown: 5★ 489 · 4★ 79 · 3★ 25 · 2★ 3 · 1★ 6 ## What do users think of Yulu? Overall sentiment: negative **Pros** - 👍 Convenient last-mile solution - 👍 Eco-friendly commute option - 👍 Fun and easy to ride - 👍 Good for short distances - 👍 Strategically placed Yulu zones **Cons** - 🐛 Frequent app glitches and crashes - 🐛 Poor Bluetooth connectivity - 🐛 Unreliable bike unlocking/locking - 🐛 Inconsistent ride ending - 🐛 Unresponsive customer support - 🐛 Unfair penalties and charges - 🐛 Bikes often faulty or in bad condition - 🐛 Yulu zones often empty - 🐛 Security deposit not refunded - 🐛 Wallet money expired - 🐛 User-unfriendly app interface - 🐛 Inconsistent charging mechanism - 🐛 Poor server maintenance - 🐛 Ground staff issues - 🐛 Lack of real-time notifications for red zones - 🐛 Bikes not powered on - 🐛 Inconvenient Yulu zone locations - 🐛 Poor onboarding experience **Commonly reported bugs** - App crashes during photo upload for complaints - App freezes or becomes unresponsive - Ride ends automatically mid-journey - Bike does not unlock even when app shows unlocked - Ride does not end even after parking in Yulu zone - Server issues prevent ending rides - App shows ride is active when it's not - Bluetooth connectivity issues - Bikes not powering on - App shows bike unlocked but it's locked - App crashes automatically when trying to report issues - Login issues with OTP - Critical bug in version 3.2.7 preventing unlocking - App takes a long time to start up - App gets stuck during rides, especially in evenings - Wallet amount not refundable - App glitches when trying to pause or end rides - App shows incorrect ride duration and charges - App not responding after payment of security deposit - App not syncing with the bike's status - Bikes not unlocking as locks are rusty - App not allowing to add money through bank account **Most requested features** - Allow checking Yulu zones not near current location - Integrate Google Maps SDK - Add student feature service with minimum monthly rate - Improve Yulu zone accessibility near metro stations - Add a direct customer care calling number - Provide clearer explanation of charging mechanism - Implement better real-time notifications for red zones - Add foot pegs and rear suspension to bikes - Improve Yulu zone parking accessibility - Make security deposit refund process easier - Allow manual entry of concerns in chat support - Provide more options for customer support contact ## Newest reviews (16 of 66) ### 3/5 — Struggle to find yulu zones preemptively *2024-08-18, version 5.2.0* The app allows one to find yulu zones and availability around one’s current GPS location, but if I want to preemptively check the yulu zones (just even their location if not availability of bikes) for a location that I’m heading to (not around my current GPS location) is impossible!!! If I try moving the map to check, it forcibly snaps back to my current location.. ### 1/5 — Bad app and poor Bluetooth *2023-09-19, version 4.8.3* When I want to end ride it does not end in yulu zone but it ends when yulu bikes are near buy ### 1/5 — No refund of security deposit *2023-08-31* I’m going to file a complaint against them in the consumer court. They ask to pay refundable security deposit in order to get access to the app. But when you are done using their service and want your security deposit back they have no such option in the app. After using the get help chat service they have provided in the app, speaking of which you are not able to manually type your concern but to choose only among few queries. Once I tried to ask for a refund, they are just saying to tap on the get refund button in the Yulu Money tab which they either forgot to add that button in the app or it’s gone missing. Terrible service by them, they are just looting your security deposits **Developer response:** Hi, we request you to please reach out to us via chat with us option and our team will help you to request for the refund. ### 1/5 — Worst Support help *2023-08-02* Today my biked stopped in the middle of nowhere in the morning while going to office whereas when i started the bike it showed 25-35 kms range although stopped within 3-4 kms only. I dragged my yulu to the yulu zone in-order to get a new bike and stop my previous ride. But the app which was working perfectly fine a few mins before became unresponsive in loading my ride but mind you the other functions were okay, so it was not a problem with my net. Then i left the yulu at the zone, after a lot of time the app started working and overcharged me for the yulu bike which was faulty from the very starting. Then i connected to an yulu support executive mubarak who mocked the incident by asking me to tell me the exact time when it turned off. How in the middle of a bangalore road i would calculate the time. More of such stupid questions were asked and i was denied talking to any other executive. Worst experience ever bcz the bikes are old and faulty and yulu doesn’t have a proper support for the same. ### 1/5 — Bad server maintenance *2023-06-04, version 4.7.1* While ending your trip, application saying server issue and you cannot end your ride. Hence they’ll keep charging you. I faced this pathetic experience 2 times already out of 6 rides. Last night I took a ride less than 20 mins, though bike was turned off, due to server issue the ride was not ended. I contacted the customer support immediately and they admitted the technical issue. By morning they changed me for 189 mins. Even customer support executives are saying that they can’t do anything now. Poor customer support, poor server maintenance. A real time application should have a better server. Very disappointing application for such an innovative idea. ### 1/5 — App was not working *2023-04-09* It was a very bad experience that I had. I rented the bike paid even and the bike was not unlocked. My app was showing that the bike was unlocked but it was not. I tried taking help from the support and they told they will lock the bike and I should swipe with another bike which I did but still it is the same. The other bike was also showing unlocked in the app but the bike was not unlocked for me to take the ride.. I waited for an hour and so still it was not working. I have to leave the bike there and come.. I paid and couldn’t use the bike even.. and the customer support was also not prompt to help.. if someone is in hurry and this happens it is really frustrating. On top it is not refundable even which is even more frustrating. ### 1/5 — Need to train their ground staff better *2022-12-03, version 4.4.6* Online customer support is excellent. That is literally the only plus point. I have 4 yulu zones within a km of my house and they are always empty. Despite that I stuck with yulu and would walk long distances to find a bike but I had a terrible experience with one of the ground staff who did not let me take an available bike claiming it belongs to him. Then he said it is faulty. It is rather strange that the staff themselves are treating customers this way. Anyway, it seems like yulu doesn’t care much for public transport because it is mostly used by delivery partners ### 1/5 — Yulu money expired! *2022-05-21* I tried adding some money to my yulu account because they want you to have a minimum balance in your account. Now they have some ‘yulu money’ scheme which gives you an extra few bucks, this offer directly gets loaded when you normally try to add money to your account. But beware this money has an expiration date! I mean why do you have this scheme where the money just disappears if not used within the stipulated time. You could have just deducted the ‘extra cash’ that you give in topup. So when i tried to load money to my wallet i added around Rs 180 and got 200 yulu money. And I didn’t use yulu for about a month I suppose. When i logged in after a month, there was literally 0 yulu money in my account. I put up a complaint and they told it is how it is. If you dont use the money you load into yulu account, it gets expired! Lol. **Developer response:** Hi! The plan referred by you above is the saver pack. The wallet balance and saver packs are different. Please reach out to us via chat support for more information on this. ### 1/5 — Such a fraud *2022-02-10* I couldn’t rate it lesser than 1 star if it was possible I would’ve. Well I usually don’t review like this but this app had made me very furious coz it is such a fraud they’re just making business out of it nothing else they even cost you more than a petrol vehicle like first they take 199 rupees as security deposit which is ok but then they charge you 280 rupees for just a 15km ride and then they refuse to give the refundable money back by saying “sorry sir we can’t refund you” tell me will you find this fair even when you’re a student and you know the value of every single penny so I’m never using this again and I’ll make sure no one who’s known to me ever does and I’ll suggest all of you who’s reading this that don’t use yulu ever **Developer response:** Hi Harsh! We charge basis the minutes also the same is mentioned in the application. However we request you to please share us your registered details at support@yulu.bike to further review this. ### 1/5 — Very user-unfriendly app *2021-09-10* When I was standing at that station, I put some money in my account but my transaction was not visible on the app. I stood there for half an hour and still couldn’t see the payment that I had made. The money was debited from my bank already. I messaged the customer service and they said they forwarded my problem to higher authorities. After 5-6 hours, my Yulu account reflected my transaction and then I asked for a refund because now that money was not useful for me. They told me that the money is non-refundable but since I had raised my issue immediately they made a one time exception to refund my money. I will not be using the app or the vehicle ever again because the app is slow and very user-unfriendly. **Developer response:** Hi, sorry for the inconvenience caused. Can you please share the details of the issue at support@yulu.bike so that we can check and assist you better. Thanks! ### 1/5 — Very poor, software and customer care. *2021-09-05, version 4.2.3* I have been charged incorrectly at many occasions. The best one was them charging me over 1600 as waiting charges. The scenario is simple, i ended the ride inside yulu zone, got a notification from yulu that the ride has ended and the bike headlights went off. So there was no possibility of ride not getting ended (Not atleast that i would have known). The customer service seems like a 1st generation chat bot, giving only standard unhelpful, un-meaningful and un-emphathetic responses. I am genuinely disappointed with their services and hence wanted to share this feedback. I do not entirely blame the customer care employees as their hands are tied with poor policies and antique app technology. I am determined to not use this app ever again and strongly suggest yulu prospects to find an alternative like bounce electric as their services are seamless. ### 4/5 — Raid started but vehicle locked *2021-04-12, version 4.1.2* I don’t know this happened only me. when I was try unlocking the app shows raid was started but vehicle still locked and I can’t able to end the raid. I was charged for that raid. Not a single time I face this issue many times. I try all the possible way nothing happened. When try to chat with customers care app closed automatically i have recorded video also. I think this was the bug many iOS users face this issue ### 1/5 — Issues with the bike *2021-03-04, version 4.0.14* The bikes are faulty I drove it for 3 days. The first day I was way over charged for which I still haven’t received my refund, second day was great today I was there for more than half and hour and I could not pause the ride or end the ride. I tried to contact the customer support but they did not respond and ended the chat themselves, I had written about 5 mails no response still. I had an inn time till 12 so I came back and left the bike at the yulu zone but they still charged me even when I did not even ride the bike. I need my refund and my security deposit ### 3/5 — Great commute option *2021-03-04* Yulu has become a crucial last mile option in my daily travel to workplace. The app works most of the time, some times however, it does not seem to power on the bikes (fortunately they now have an option to power on the bike if it didn’t turn on when unlocking). A greatly preferred option may be to have Google Maps SDK instead of MapMyIndia. Also, most importantly, the app doesn’t allow you to query for Yulu bikes available in areas away from your physical GPS location (it zooms back in if you pan out and try to explore). This may be needed to plan trips in the imminent future and therefore very needed. **Developer response:** Hi there, we are sorry for the trouble caused. Please share the information with us at support@yulu.bike so that we can look into the matter. ### 1/5 — Don’t download !!! Their helpdesk is worst and their glitches are most. *2020-12-22, version 4.0.9* If u ever had nightmares about unjustified deductions, this is it. I was overcharged for a ride n may be it’s a technical glitch or a bug tht has to be fixed bt god knows wen or wil they ever try to resolve it?! Bt after a complaint being lodged, the help support should atleast look into the problem. In fact I tried bringing it into their attention more than 10 times bt every time it’s a different guy askin me what’s the matter and tossing the issue around. I really appreciate the initiative and line of this business bt sadly with the current approach of their operation, loosing customer is just a matter of time. Deduction not refunded yet !!! ### 1/5 — Need to upgrade system as per charges *2020-09-23, version 4.0.2* You guys need to repair your E cycles whenever i tried these are out of service or else problems i faced . And there should be some one to guide because many of people start the ride and E cycle doesn’t work and you guys deduct money for no reason... second many times the application or your system doesn’t work we end the ride at your point and it doesn’t happen and crosses the 10 mins and we are charged extra we want to call you guys to help us but there is nothing that can help us and in application you listed topics and solutions the solution is end the ride that we know but it doesn’t end even at your point many times then what to do ??? Why are we charged extra? For your fault ! ## Most critical reviews (10 lowest-rated) ### 1/5 — Dangerous to use and useless UI *2026-08-09* We were six girls riding the bikes ar night, the bikes stopped in the middle of the road at midnight and put is in dangerous situation. We had to drag them on our own to the nearest station which too was so hard to find and just 500 meters before reaching the station and we also call their services at that moment and they say the station is right. next day they call us and say your refund will not be processed. The customer service is giving grave excuses about having wach and every bikes close up pictures. We gave them the address showed them the logo of their station on the spot and they claim its not their station. Unbelievable that this how they deal worh customers. The customer care was rude and kept on avoiding our concerns and kept saying that we cant help or well raise issue, but why are we being harassed for suffering already at their cost? Why is it that we as customers have to pay for the mismanaged services, bad customer care and peace of our minds and safety is compromised. Fortunately we were in a safe region but if someone ends up on a shady spot or scary situation t he bike will just stop and you cant even abandon it forget finding a safe place. ### 1/5 — SCAM. Yulu is a scam *2025-08-19, version 5.4.5* Yulu is buggy. It will end the ride automatically in some random place in the journey. They will charge you penalty for that and will never refund. They have the worst customer support, they will not provide any resolution, they will respond back after 15 minutes for every message in a live chat. Agents will change in the course of your conversation and each person will ask you the same questions and will not respond back. Yulu is such a scam. Yulu is SCAM. Don't go for it. I really appreciate the initiative but their app and support are not worth it ### 1/5 — Worst EV bike *2025-05-18, version 5.4.1* I rented Yulu 2 days back and after 2 days I changed the battery and within 2 mins its got discharged and I have to take bike by walking to the battery exchange stop. On 3rd day morning when I tried to start the yulu bike it suddenly stop working and shows in app issues found. Then I paid 100 for auto to reach yulu store manpada thane. I reached around 1.50 and there was no one. One mechanical says its lunch time 2-3pm but I reached 1.50pm. There should be someone who should stays at workshop. How all staff goes for lunch together. This is totally unprofessional. My time wasted and I rented yulu for delivery purpose but yulu service is worst. Within 3 days I have to changed the bike and they might be charging for swapping. ### 1/5 — Unfair Penalty Charged While Passing Through Red Zone *2025-04-11* I am writing to express my disappointment regarding a recent incident involving an unfair penalty that was charged to me while I was using a Yulu bike. I was returning from the market with approximately 6kgs of vegetables, using the same route I took earlier without any issues. My phone remained in my pocket during the ride, and at no point did I receive any notification, IVR call, or alert indicating that I was entering or passing through a red zone. To my surprise, the Yulu bike suddenly came to a halt mid-route. When I took my phone out to check, I discovered that I had unknowingly entered a red zone. I must emphasize that I did not park the vehicle in the red zone – I was merely passing along its edge, completely unaware of its boundaries due to the lack of any timely warning or notification. While I understand the importance of abiding by local traffic regulations and red zone restrictions, it is also imperative for your service to ensure that users are properly notified in real time. Expecting users to constantly monitor their phones while riding is neither practical nor legally permissible. This experience left me stranded in the middle of the road under the scorching sun, and it was both physically exhausting and mentally frustrating. I felt penalized for something I was genuinely unaware of and had no control over. I urge Yulu to investigate this matter seriously, as I believe this incident reflects an unfair business practice towards customers. ### 1/5 — Wrong Charges with no violation of rules *2024-11-20, version 5.3.0* This is my kind request to all the user who want to use this app and ride a bike that please don’t install it, as i installed this app they take ₹500 as initial amount for usage and after paying and using this i did stopped the bike in yulu point and they have raised a penalty of ₹200 for no reason!! I did parked on the yulu point and i did not violated any rules as they specified but also they are cheating people telling GLOBAL PENALTY and charging ₹200 for that. thats not fare!! I wont use this bike and app and please read this before you ride the bike and install the app Yulu, stop cheating people! ### 1/5 — The worst app *2024-11-07, version 5.2.9* Used yulubike today and have also used it in past a lot of times but what happened today it wasn’t acceptable at all So firstly yulu take 500 as security deposit and extra 50rs and we only drived it for like 1km and already our balance got into negative and the yulu stopped in middle of the road Now the ride was neither getting end nor it was accepting any more payment and was asking for identification proof at that time and even that got failed. So basically we are in the middle of the road and yulu app has nothing to offer NEVER EVER USE YULU BIKES ### 1/5 — Pathetic customer support *2024-08-07* My phone got off I Parked the yulu where I saw other yulus standing and I went back and charged my phone and ended the ride but they charged me penalty saying that I didn't not park it in yulu zone, well for that track your vehicle not my phone for location. I tried talking to the support but they have hired such incompetent staff who has no communication skill. I informed them my phone was off but that genius was still asking me for picture and it seemed like I was breaking my head against a wall. I liked using yulu but I guess one bad experience ruins it all. its not usable in emergency where your phone is switched off until unless you are willing to pay random penalties. They call random spots parking zones which can either be recognized through app or other parked yulus. ### 1/5 — Absolutely no customer support and doesn’t care for customer *2024-07-26, version 5.1.8* Used to be a regular user of the app until a few days back where I took one of the bikes and paused it for a few minutes at near a store, when I came back found out that the bike ended the ride automatically. Had to pay the penalty just to take a bike back to the Yulu zone where I took it from. Contacted support to get back the penalty which was wrongly charged they never did. In app chat support was the worst and for email I never when got back a response. Never using the app again. ### 1/5 — Yulu Zones are always empty. No bikes available. *2024-01-16, version 4.9.5* Past two weeks all the Yulu zones in and around my area is empty( 0 vehicles available). Even the neighbouring area all zones are empty. They have not replaced low battery vehicles. My Yulu money is stuck in the app and that money is completely useless without any vehicles available. Next time onwards will not add money to the account. Been using Rapido, Uber for past two weeks. And there is no Helpdesk to report it, chat support has FAQ’s which are useless, and ends chat on its own if I try to report this issue. Really irritated now ! ### 1/5 — Did not refund my security deposit, the bikes are also not in good condition *2023-11-03, version 4.9.0* I ended my subscription and requested a refund for my security deposit but I have not received it yet and the customer support keeps asking me to share the bank passbook entries which I had shared some time back. I had a horrible experience coordinating with the service team to get my refund back. I also did not feel safe while riding their bikes, the brakes were loose and the horn was not working. I won’t recommend Yulu service to anyone. ## Most praised reviews (10 highest-rated) ### 5/5 — Yulu ride *2021-06-14, version 4.1.8* Awesome experience ### 5/5 — Login is not working *2021-01-04, version 4.0.11* I am not able to login using OTP, tried multiple times but it didn’t work. OTP on call is always expired because when I’m trying to login with call OTP, it says OTP expired, if it did, what’s the point of sending OTP at all. Customer care is asking me to forgot password and that didn’t work either because it also involves OTP. ### 5/5 — Such an excellent initiative and service *2020-12-22, version 4.0.9* Hey Yulu, good evening from the IIT Delhi campus. I am very glad to see that Yulu has started his service inside the campus. I previously extensively used Mobike in China, and had been waiting long to enjoy it here in Delhi since I moved. Finally, you are here. Please start a student feature service with minimum monthly rate as students do a lot of short and long trip by bike services. And, please maintain and repair your vehicles time to time. Thank you and the best of luck. ### 5/5 — Stand lock removal not mentioned in onboarding *2020-11-01* In my first use of the you app I had no idea that there was a stand lock. After unlocking the device I tried to simply push the stand back and failed. Though the app includes addinoney to the wallet in the onboarding experience at no point do they guide you on Safety Pre checks of brakes working or how removing the stand. There is a section in help and support of how to use it. Even there it simply says there is a stand lock that needs to be pushed... On the vehicle the stand lock is the same colour as the rest of the stand. I had to bend down to look at what parts are engineered to move. All this could have been avoided with a coat of paint or a better onboarding experience. That said once I unlocked the stand, I loved riding the Yulu! It was simple and fun. **Developer response:** Thank you for the feedback! We will inform our team to make sufficient changes to the miracle as per your request. Please reach out to us via the 'Chat with us' option where you will be assisted 24/7 or write to us at support@yulu.bike. ### 5/5 — Convenient *2020-05-20, version 3.6.9* The zones are positioned very thoughtfully and having this in a city like Bangalore is just Amazing ### 5/5 — Fun and easy to use *2020-03-15, version 3.5.5* Fun for a ride around Delhi on a Sunday! Only issue is you might come to a start point and not find any available anymore ### 5/5 — Poor customer support *2019-11-19, version 3.4.4* I was unable to end the ride at a Yulu zone even though my internet and Bluetooth connections were working fine. I waited for more than 20mins and reported the issue. Only received auto generated mails and nobody helped! Very very poor support. There must have been a quick calling number to help, even otherwise there must have been a sensible response on the ticket! ### 5/5 — Awesome Job *2019-10-16* This is my first ride to grab the dinner sold at road side from work. Good that I tried the very impressive pause feature to add value to my cost of my ride. Love to rent again and you must give it a shot to experience yourself. ### 5/5 — Eco friendly, budget friendly, quick commute solution *2019-09-23* In a Traffic congested city of Bangalore that takes you an hour to get to a place which is just 3 kms away, or when you wait for a cab for almost 10-20 mins which in turn has a surge pricing or ridiculous pricing only to be stuck in traffic. Yulu steps in providing that quick easy commute solution. Helping save time. The app is cleans and user friendly, Search for a nearby yulu zone to check for available rides, have your yulu wallet topped up and you are sorted. The number of times a miracle ride has helped me get to places on time has been endless. Definitely need more yulu zones and yulu dedicated lanes on the roads. This is truly revolutionary way of easing the traffic situation. ### 5/5 — Briallant initiative *2019-07-21, version 3.2.9* I have use yulu cycle for first time and it was a great experience. The cycle condition and the ride was excellent. Best part is the app and the convenience with which you can pick up and drop at yulu location which I must say have been placed very strategically. I hope there will be more yulu station in new mumbai. And please start the work in Mumbai too. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*