# ZA Bank — user reviews > 125 indexed App Store user reviews of ZA Bank by ZA Bank Limited, rated 4.80/5 from 3,743 ratings. - Source: https://appshunter.io/ios/app/za-bank/id1477150600/reviews - App overview in markdown: https://appshunter.io/ios/app/za-bank/id1477150600.md - Rating breakdown: 5★ 3,315 · 4★ 299 · 3★ 68 · 2★ 15 · 1★ 46 ## What do users think of ZA Bank? Overall sentiment: neutral **Pros** - 👍 Convenient and easy to use - 🚀 Fast and efficient services - 🔒 Secure banking experience - 💡 Innovative features like FPS registration - 🤑 Helpful for government cash payout scheme **Cons** - 🐛 Facial recognition issues - 🤯 Confusing and cluttered interface - 🔑 Tedious account verification process - 🤖 Poor customer service and support - 🌍 Limited availability outside of Hong Kong **Commonly reported bugs** - App crashes during HKID scanning - Login issues and account lockouts - Compatibility problems with certain devices **Most requested features** - Improve facial recognition accuracy - Simplify and streamline the user interface - Enhance customer support and communication - Expand availability to more regions ## Newest reviews (13 of 125) ### 2/5 — 股票交易卡顿 *2026-07-24* 近期股票交易卡顿 ### 4/5 — 怎么总卡住闪退啊 *2026-07-14* 卡住闪退怎么回事 ### 4/5 — 更新bug了吗？ *2026-06-30* 刚刚更新最新版本，登陆扫脸一直转圈等待，进不去了 ### 3/5 — 系统崩溃 *2026-06-22, version 3.9.21* 最近总是用一会儿，然后人脸识别卡顿进不去，然后就说应用崩溃，需要修复，希望能解决 ### 3/5 — Face ID有点问题 *2026-06-01, version 3.9.18* 不好用 ### 4/5 — 總資產貨幣單位應該支持自選 *2026-05-12, version 3.9.15* 只能選擇港幣作為總資產貨幣單位不夠直觀 ### 4/5 — 推广弹窗 *2026-02-17, version 3.9.11* 启动app时的推广大弹窗使用体验很不好，ZA的软件真是得了大陆软件的真传：开屏广告 ### 3/5 — 这么优秀的 app 竟然没有深色模式 *2026-01-19, version 3.9.7* 匪夷所思 ### 4/5 — 不錯的虛擬銀行 *2025-04-24, version 3.6.9* 邀請碼FYJTX9，大家同領獎賞.很多活動 ### 1/5 — 人在香港酒店Wi-Fi为什么定位不在香港呢 *2025-01-07* ！ **Developer response:** 你好 👋 我们希望尽快为你提供协助 🙇‍♂️ 请随时通过 ZA Bank App 联系在线客服，或致电 24 小时客服热线 (852) 3665 3665，让我们更好地了解你的情况！🙏 ### 1/5 — 司马众安银行 *2025-01-05, version 3.6.0* 司马了众安银行，我是杀了你的妈吗天天提示安全风险 ### 1/5 — Terrible app and has no business account log-in *2024-12-04* For some unknown reasons, I can not even try to use this app to check the balance and transaction for my business account. ### 1/5 — 海外汇款千万不要用 *2024-09-25, version 3.4.9* 这个垃圾功能，第一次海外汇款失败，等了三个月才把钱退给我，第二次汇出后，又让我通过提交个人信息给wise，每天问你一个问题，一个问题审核一天，连问三天还不能汇款，就这样一直卡着我的钱不退回来。 ## Most critical reviews (10 lowest-rated) ### 1/5 — This update feels like a downgrade rather than an improvement. *2026-08-01* The new version of the ZA Bank app has a poor layout design and a much worse user experience compared with the previous version. The interface feels less intuitive, and many functions are harder to find than before. The old version was simpler, cleaner, and more user-friendly. This update feels like a downgrade rather than an improvement. Please consider redesigning the layout and bringing back the simplicity and convenience of the previous version. ### 1/5 — Terrible Experience *2026-06-16* The ads appears every time when I enter the app. Also, I still receive marketing emails even I disable the direct marketing email function. ZA Bank separate the email like raising the limit from the marketing emails. So I have to block the emails from ZA Bank. All above is terrible ### 1/5 — 真系屌佢老尾 *2026-04-01, version 3.9.13* 呢个烂鬼APP，次次都要人脸识别，屌雷老母，几个月都系咁，真系好捻麻烦…正仆街 ### 1/5 — 識別技術很垃圾👎 *2026-02-17, version 3.9.11* 花了 8 小時才識別成功 跟大陸的識別技術差遠了 ### 1/5 — 登陆体验糟糕 *2026-01-11, version 3.9.5* faceid或密码 - 证件扫描 - 人脸识别。每次都这样三步缺一不可，在外根本无法登录、说是为了安全实际体验极糟 ### 1/5 — 频繁提示无法确认网络环境 *2025-11-22, version 3.9.2* 完全没有办法注册，尽管已在尖沙咀两天 ### 1/5 — 港美股功能垃圾 *2025-11-21, version 3.9.2* 1 看盘工具少 2 订单类型居然只有简单的两种买，基础的止损单居然没有，谁能天天熬夜炒股？ 3 关键手续费也不低，不推荐该平台炒股 ### 1/5 — 更新后不让我登陆了？ *2025-10-02, version 3.8.8* 什么狗屁检测到我设备存在安全风险，怎么都不让我登陆，好好的招惹你了？我其他银行都正常，就你装怪 ### 1/5 — 垃圾玩意 *2025-07-14, version 3.7.6* 封面上说全程线上开户，一申请就要定位在香港还要赴香港的入境手续，早点倒闭吧，老子去香港了还用得着这垃圾网上银行 ### 1/5 — Why *2025-03-13, version 3.6.5* Im in england while it in china ## Most praised reviews (10 highest-rated) ### 5/5 — 请问深色模式什么可以上线？ *2026-07-04, version 3.9.22* APP 体验都很好，就是差个深色模式，请问什么时候可以上线？期待开发者的回复。谢谢😮😮 ### 5/5 — 请问可以增加一个可以手动打开或关闭股票标志显示的选项吗 *2026-07-01, version 3.9.22* 请问可以增加一个可以手动打开或关闭股票标志显示的选项吗 ### 5/5 — So good *2026-06-02* Very good ### 5/5 — 正 *2025-12-28, version 3.9.5* 方便 ### 5/5 — 是我见过最好用的银行 *2025-09-16* 我觉得这个银行的评价是最好的，应该很好用 ### 5/5 — 我喜欢众安 *2025-08-14* 我希望能在众安安稳的理财 ### 5/5 — 好 *2025-04-04, version 3.6.8* 好 ### 5/5 — user experience *2024-08-20* Is very smooth. It’s pretty easy to find the functions that I want to use. The access speed is also satisfied. **Developer response:** Hey there 👋 Thanks for your support! We're really happy to hear that you're enjoying the experience 💚 ### 5/5 — 挺好 *2024-07-04* 体验不错不错啊 **Developer response:** Hello 桂桂元 👋 非常感谢您的支持，我们会继续努力 💪 请关注我们的最新消息和优惠！💚 ### 5/5 — 邀请有礼 *2024-06-28, version 3.3.8* 用我的邀请 DCP757 可享最高 HKD 500 回赠奖赏！ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*