# Zaapi: Chat and Commerce Hub — Chat, Sell, Scale

> All-in-one chat and commerce hub for businesses to manage customer interactions and sales. (iPhone/iPad app by Zaapi Pte. Ltd..)

- Source: https://appshunter.io/ios/app/zaapi-chat-and-commerce-hub/id1568028297 (this page in markdown: same URL + `.md`)
- Developer: [Zaapi Pte. Ltd.](https://appshunter.io/developer/1568028299)
- Category: Business, Shopping
- Price: Free
- Rating: 3.00/5 from 4 App Store ratings · 2 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 54 MB
- Languages: English
- Released: 2022-01-14
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/zaapi-chat-and-commerce-hub/id1568028297/reviews.md

## What is Zaapi?

“Chat, Sell, Scale - The All-in-One Conversation and Commerce Hub”

Zaapi is the ultimate chat commerce solution for businesses and sellers in Thailand. With Zaapi, you can effortlessly manage all your customer conversation from Facebook, Instagram, LINE OA, Shopee and Lazada within one app. Say goodbye to juggling multiple channels and say hello to seamless communication. 

With features like quick replies and customer labels, you’ll be able to streamline your chat workflow and enhance response quality. Plus, Zaapi makes it easy to collaborate with team members and assign chats to different people. “You’ll never miss a message again”, thanks to instant notification across all channels. 

Our key highlight features: 

■ Easily manage all your customer conversations from Facebook, Instagram, LINE OA, Shopee, and Lazada in one place, saving your time and improving response quality.
■ Assign customer chats to team members and collaborate across your entire company seamlessly.
■ Simplify your chat workflow with quick replies, customer labels and more.
■ Get instant notifications across all channels, never miss a customer messages.
■ Set up your own website store, upload products, manage your entire inventory and view detailed sales report in one system.
■ Create orders and take payments directly in chat with a wide range of payment methods from Promptpay, Credit Card or Direct Bank Transfer.

Zaapi is trusted by businesses of all sizes, and we’re committed to continuously improving the app with even more valuable features. Join the Zaapi community today and start boosting your sales and improving your customer satisfaction.

## Key features

- Manage conversations from multiple channels
- Assign chats to team members
- Quick replies and customer labels
- Instant notifications
- Website store setup and inventory management
- Create orders and take payments in chat

## Recent user reviews (2 of 2)

All indexed reviews: https://appshunter.io/ios/app/zaapi-chat-and-commerce-hub/id1568028297/reviews.md

### 5/5 — A new approach to selling

*2023-02-27*

This app is great. A new way for me to sell things online. They responded to my questions quite fast.

### 1/5 — Bad service

*2022-02-18*

They never answered you emails. Their links and address they provide are not found in the internet. So looks to me it’s a scam web page.

## Frequently asked questions about Zaapi

### What platforms does Zaapi integrate with?

Zaapi integrates with popular platforms including Facebook, Instagram, LINE OA, Shopee, and Lazada, allowing you to manage all customer conversations in one place.

### Can I assign customer chats to my team members using Zaapi?

Yes, Zaapi allows you to assign customer chats to different team members, facilitating seamless collaboration across your entire company.

### Does Zaapi offer website store functionality?

Yes, Zaapi enables you to set up your own website store, upload products, manage inventory, and view detailed sales reports within the system.

### What payment methods are supported by Zaapi?

Zaapi supports a wide range of payment methods directly within chat, including Promptpay, Credit Card, and Direct Bank Transfer.

### How does Zaapi help improve response quality?

Zaapi streamlines your chat workflow with features like quick replies and customer labels, helping you enhance response quality and efficiency.

### Is Zaapi available on multiple devices?

Zaapi is available for iPhone and iPod devices, providing mobile access to your business's communication and sales hub.

### How often is Zaapi updated?

The latest version of Zaapi is 1.46.0, last updated on February 26, 2025, indicating regular updates to improve features and reliability.

### What is the user rating for Zaapi?

Zaapi has a rating of 3.0 stars from 4 ratings, suggesting room for improvement based on user feedback.

## Version history (last 5 releases)

### 1.46.0 — 2025-02-26

- Bug fixes

### 1.45.0 — 2024-12-02

- Bug fixes and performance improvements

### 1.44.1 — 2024-11-07

- Support for new message types such as LINE follow 
- Updates to better support AI chatbot
- Performance improvements and bug fixes

### 1.43.0 — 2024-09-22

- Inbox Revamp
- Seat Limitation in Chat Integration Settings

### 1.42.2 — 2024-08-19

- Filter chats by replied/unreplied status
- Add custom profile pictures
- Support Facebook and Instagram Reel messages
- Support Facebook file messages
- Update conversation display name and search chats with it

## Apps similar to Zaapi

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Instasell - Sell Online Now](https://appshunter.io/ios/app/instasell-sell-online-now/id1614803741) | 4.8 (4) | Free | Business |
| [vsEcom](https://appshunter.io/ios/app/vsecom/id1608689547) | — | Free | Business |
| [n8: Create. Sell. Refresh.](https://appshunter.io/ios/app/n8-create-sell-refresh/id1506854115) | 4.6 (5) | Free | Business |
| [AnotherDot for Brand](https://appshunter.io/ios/app/anotherdot-for-brand/id1532888600) | — | Free | Business |
| [Shopkeeper บริหารร้านออนไลน์](https://appshunter.io/ios/app/shopkeeper/id1463360504) | 5.0 (1) | Free | Business |
| [MyOrder](https://appshunter.io/ios/app/myorder/id1547815450) | — | Free | Business |

## More apps by Zaapi Pte. Ltd.

- [Zaapi - All Chats in One Inbox](https://appshunter.io/ios/app/zaapi-all-chats-in-one-inbox/id6740839366)

All apps by Zaapi Pte. Ltd.: https://appshunter.io/developer/1568028299

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*