# Zaatar w Zeit — user reviews

> 29 indexed App Store user reviews of Zaatar w Zeit by Breakfast & co, rated 2.90/5 from 34 ratings.

- Source: https://appshunter.io/ios/app/zaatar-w-zeit/id1166494577/reviews
- App overview in markdown: https://appshunter.io/ios/app/zaatar-w-zeit/id1166494577.md
- Rating breakdown: 5★ 12 · 4★ 4 · 3★ 1 · 2★ 2 · 1★ 15

## Newest reviews (9 of 29)

### 1/5 — Price

*2019-05-12, version 2.2.4*

In KSA, the price is almost double than others

### 1/5 — Improvement needed

*2019-02-20, version 2.2.3*

I can’t find the field to write the one time password after checking out. I’m using iPhone 8

### 1/5 — Registration Failed

*2018-09-24, version 2.2.3*

Please test before releasing a buggy software

### 1/5 — الرياض

*2018-08-03, version 2.2.2*

تطبيق فاشل جداً، طلبت منه وانتظرت ساعتين وما وصل طلبي، وبعد الاتصال بهم افادوني بأن فيه مشكلة بالتطبيق والفروع مغلقة حالياً ما نقدر نوصل الطلب.

### 1/5 — Couldn’t register

*2018-05-20, version 2.2.1*

Couldn’t register in the app! Password requirements are not clear.

### 1/5 — Useless app

*2018-04-07, version 2.2.1*

The app is useless as you can’t even register because you won’t get the sms verification code!
I have been trying for three days now

### 2/5 — I don't understand how you expect to wow us

*2017-02-25, version 2.0.3*

Honestly it's all pretty and everything and it looks so modern and hipster and all that, but genuinely one of the worst in app experiences, I've had to restart the app over a million times to be able to at least write in my information to place my order, it's been 1 hour I'm trying and trying and the application just keeps failing. Again great job marketing and making it "user friendly" ( at first) but if your gonna release an app, make sure we don't have to struggle placing our basic information. 

In conclusion what I'm complaining about it the feedback from the buttons and the fact that the app shouldn't crash so much. 
Thank you

### 1/5 — Broken process. Extremely late delivery and cold food

*2016-12-24, version 2.0*

App is good with a few bugs, but the delivery process is a disaster. Three times in a row they were extremely late. They promised 30 mins and delivered in over an hour. And each time they would call to check for the address although not only I have given the full address in the app, but also the google maps pin as per the app. I even pasted a link to the google maps pin to make it super easy. Yet delivery was a disaster.

### 2/5 — Useless - doesn't work in the UAE any more

*2016-12-05, version 1.9*

Been using the old app just fine in Dubai for years. Was forced to upgrade to this new version only to find that I can't order from the UAE any more. 

The new UI is pretty but there's no real advantage over the previous app usability or content wise and the fact that it no longer works at all in the UAE (which I only discovered after wasting a bunch of time in the in the onboarding process) is super irritating.

Used to love ZWZ. No more. A big step backwards. Lame!

## Most critical reviews (10 lowest-rated)

### 1/5 — Needs updates

*2022-02-28, version 2.2.7*

App needs updates; keeps crashing; no confirmation order went through; payment process not very efficient; no apple pay; no tracking

### 1/5 — Crap App

*2021-04-28, version 2.2.5*

Won’t allow changing country. Freezes all the time. Deleted

### 1/5 — Don’t download لا تحمله

*2020-06-04, version 2.2.5*

This app doesn’t work you can’t buy from it. ما تقدر تشتري منه برنامج كلبي

### 1/5 — App

*2020-05-26, version 2.2.5*

Retarded app, after spending 30 min download, ordering ( since as per the call center answering machine this is one of only ways to order), then it tells you the branch is not delivering. Close your delivery services or learn from UAE zwz management how to build a brand

### 1/5 — Not able to register

*2020-05-25, version 2.2.5*

Not able to register as not getting the verification code even I tried many times

### 1/5 — Why do they have an app in the 1st place?

*2019-10-20, version 2.2.5*

I’ve been using this app for more than a year, on average ordering once or twice a week. I’m not sure why do I keep ordering from their app while I can order through delivery apps. Maybe because I like them and I’m not willing to have delivery apps take that commission out of their pockets?

Here’s why I don’t recommend the app.
1. ZwZ app users should get priority in delivery: faster and first. But that’s not the case, ordering from an app like Jahez always gets you your food faster than ZwZ app (ZwZ could take as much as two hours and a half)
2. ZwZ app won’t grant you any loyalty points.
3. ZwZ app users have to enter credit card details in every transaction. Other apps save your credit card details and spare you the time.
4. ZwZ app doesn’t offer any promotions or special offers, while you can actually get ZwZ offers when ordering from other delivery apps!!
5. ZwZ app tracking is not accurate at all. While delivery apps tracking is very accurate.

It’s sad to see ZwZ app not doing well, it’s more expensive for their business for customers to make orders from delivery app than making orders directly through their app. It’s just something they might not learned yet.

### 1/5 — Verification

*2019-10-17, version 2.2.5*

The verification code is not sent from the app and website as well

### 1/5 — Too late

*2019-10-04, version 2.2.5*

يتأخرون كثير في الطلب ..له الان ساعه ونص!!!

### 1/5 — Poor planning made the app stupid

*2019-09-23, version 2.2.5*

Whoever made this app either just copied and pasted it from a template OR didn’t spend enough time to pay attention to details.

### 1/5 — Unfuntional

*2019-08-26, version 2.2.5*

Upgrades make this app worse.. it doesn’t get better.
It get stuck, it exists suddenly.
Really bad. Get on zomato and forgo this app.

## Most praised reviews (10 highest-rated)

### 5/5 — Best delivery app ever !

*2023-04-06, version 2.3*

Very helpful and easy to use.

### 5/5 — The best

*2023-04-01, version 2.3*

Best service ever 💚

### 5/5 — Great experience

*2023-03-31, version 2.3*

The best delivery service at Zaatar w Zeit💚

### 5/5 — Fantastic Convenient

*2017-03-27*

This app is great and easy to use, love the endless customization options. Amazing.

### 4/5 — Credit card not saving

*2018-12-09, version 2.2.3*

The credit card doesn't save even though I click save.
I use mini ipad 4.

### 3/5 — Lacking a lot of features

*2025-05-04, version 2.8*

The food at this restaurant is absolutely amazing — fresh ingredients, delicious flavors, and consistent quality every time. It’s clear that a lot of care goes into the preparation and presentation, and I’m always impressed with the service in person.

However, the app really needs improvement. I wasn’t able to add my address because not all Lebanese areas are listed, even though there’s a branch nearby. It’s frustrating to be within reach of the restaurant but unable to order due to limited location options. Also, there’s no way to contact support directly through the app or leave feedback about the service, which makes it hard to report issues or share suggestions.

If the app could match the quality of the food, this would easily be a five-star experience.

### 3/5 — Cash

*2018-08-19, version 2.2.2*

Why is there no option to pay cash if i called for delivery you accept cash

### 2/5 — Not fit for use

*2025-12-06, version 2.91*

Can’t set a delivery address because we are ‘out of coverage area’ even though there’s a ZwZ literally across the road. Went ahead and deleted the app.

### 2/5 — Disappointed

*2020-04-18, version 2.2.5*

Never get the text to verify my number so can’t use the app...

### 2/5 — Unstability

*2017-02-26, version 2.0.3*

The app is very unstable, it kicks you out when you are about to select your current location on the map for delivery purposes (and moreover, the location is not accurate at all, the delivery guy completely missed it) not friendly at all, it is very laggy and not responsive once you press on a button. Furthermore, you should change the design of the user's input text when he/she is entering the information since you cannot distinguish in which area you must select to complete the task.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-09.*
