# Zander ID Theft Protection

> Mobile app for Zander Identity Theft Protection Plan consumers to manage services and receive alerts. (iPhone/iPad app by Zander Group Holdings Inc.)

- Source: https://appshunter.io/ios/app/zander-id-theft-protection/id1456158787 (this page in markdown: same URL + `.md`)
- Developer: [Zander Group Holdings Inc](https://appshunter.io/developer/1405149078)
- Category: Finance, Utilities
- Price: Free
- Rating: 2.30/5 from 68 App Store ratings · 55 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 58 MB
- Languages: American English, Japanese
- Released: 2019-08-17
- Data updated: 2026-08-24
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/zander-id-theft-protection/id1456158787/reviews.md

## What is Zander ID Theft Protection?

This app is for Zander Identity Theft Solutions’ Id Theft Protection Plan consumers. If you receive your benefits through your employer or other third party group, please download the Group Benefit version of the app.
 
After downloading the app, please log in with your existing credentials. 
 
The Zander ID Theft Solutions mobile app makes it easy to receive timely alerts straight to your phone, access your identity theft protection services on the go, and make changes to your profile at your convenience.

## Key features

- Receive timely alerts
- Access identity theft protection services
- Make profile changes
- Log in with existing credentials

## What do users think of Zander ID Theft Protection?

Overall sentiment: negative

**Pros**

- 👍 Functional when it works
- 👍 Simple and easy to use
- 👍 Biometric ID support
- 👍 No ads
- 👍 Gets the job done
- 👍 Recent updates work great
- 👍 Much better experience than before
- 👍 More stable now
- 👍 Intuitive interface

**Cons**

- 🐛 App crashes frequently
- 🐛 App won't load or open
- 🐛 Login issues
- 🐛 Freezes after login
- 🐛 Slow performance
- 🐛 Unreliable
- 🐛 Not usable internationally
- 🐛 VPN issues
- 🐛 Family plan issues
- 🐛 Customer service unhelpful
- 🐛 Website easier to use
- 🐛 Clunky and not smooth
- 🐛 Requires re-login often
- 🐛 Basic interface
- 🐛 Lacks advanced features

**Commonly reported bugs**

- App repeatedly states unable to log in
- App will not load and open up
- VPN won't turn off when not in use
- Push notifications for messages but message never loads
- Spouse's account shows as 'individual' on family plan
- Share your subscription feature never works
- Child protection never available
- VPN makes most applications not work
- Wife never had access to all extra benefits
- Guy on the phone never canceled subscription
- Company tried to charge debit card after cancellation
- App freezes after login
- Cannot close frozen app
- App crashes as soon as login is attempted
- App crashes when trying to open
- App crashes on login before entering credentials
- App crashes and closes on iPhone
- App crashes immediately after attempting to use FaceID
- App crashes every time user tries to log in
- App crashes when logging in
- App requires additional verification repeatedly
- App logs user out after entering verification code
- No place to create an account on app
- App sends alerts but never shows in app
- No credit lock on app
- App doesn't have Touch ID
- App takes forever to load anything
- App doesn't offer much compared to website
- Cannot get Face ID to work after initial setup
- App won't load on an iPhone
- App has not successfully loaded once since updating to iOS 14
- Logon does not work
- Cannot log in from the app or website when overseas
- App doesn't have Touch ID

**Most requested features**

- Improve user experience
- Add identity health status
- Enable Face ID login
- Make profile updates easier within the app
- Push updated versions to users automatically
- Add a place to report identity theft
- Add Touch ID support
- Improve international usability

## Recent user reviews (10 of 55)

All indexed reviews: https://appshunter.io/ios/app/zander-id-theft-protection/id1456158787/reviews.md

### 1/5 — Unable to log in

*2026-03-13*

Received an email alert to check my account. Opened the app and it repeatedly stated it was unable to log in due to an error. Went online and successfully logged in with a browser. What’s the point of having the app?

### 1/5 — Will not load

*2025-06-17, version 4.1.0*

I just downloaded the app and logged it and that is about as far as I can get.  The app will not load and open up.  I shut my iPad down and restarted.  Nothing will work.

### 1/5 — Messed up my phone

*2025-05-13*

Their vpn somehow wrecked my phone’s functionality because it wouldn’t turn off when not in use. I went through all the customer service troubleshooting only to be told @ the end that the only way to shut it off is via chat bot. All set.

### 1/5 — App is worthless

*2024-12-22*

I hope the service is better than the interface. The app will send push notifications to view a message but the message never loads and there will be nothing new in alerts. There is nothing in the app worth looking at. The dashboard has no information. With a better interface this would give much more value.

### 1/5 — Horrible

*2024-12-13*

I think a lot of people believe that just because Dave endorses their company that everything they offer is good and trustworthy.  I would like to differ.  This has been a nightmare ever since I got married and started using the “family elite” plan.  If you use the app while enrolled in this plan, your spouses account will show up as “individual” and the “share your subscription” never actually works.  They treat you like you’re not married.  Child protection is also never available.  I never had much luck with their VPN (it made most applications never work), and my wife never had access to all of the extra benefits in her account like I did.  I called on a weekend to cancel our subscription, and the guy on the other end never canceled it for me even though he said he did.  Also, Zander tried charging my debit card after our plan had already been canceled.  They alert you about compromised personal information, but they never tell you if it’s a serious problem or not.  They’re not really proactive and you really get what you pay for with other identity protection companies.

### 1/5 — Bad app

*2024-11-07, version 3.5.10*

The app wont even open so I can log in. Ive been trying for many days now. So I just use their website. Please keep fixing the app.

### 1/5 — Not usable internationally

*2024-11-01*

This program will not work internationally while traveling, regardless of whether or not you use a VPN. I believe this is something that Zander should take care of, but when I called tech-support and customer service. Their response to the problem was . no problem. You can just make an international call to find out what’s going on with your ID . I do not believe that that is the correct response rather, it would be better if they worked on the program so that everyone could use it regardless of their travels .

### 1/5 — Freezes

*2024-09-13, version 3.5.10*

As others have pointed out, the app freezes after you go through all the steps to login. Very frustrating!

### 2/5 — No messages suddenly 23

*2024-09-08*

Received 2 critical messages & read .. have 23 more not critical that when read I can’t clear .. APP needs updating or something for the seriousness I have this for & should work flawlessly & easier than this for what we pay for

### 1/5 — App Freezes upon log in

*2024-09-05*

I just updated the app and after I sign in the page freezes and there is no info on the opening page.  You can not close it even after the iPad is turned off and back on again.  It only says it’s still logged in even though the page is frozen.  This update still needs more work.

## Frequently asked questions about Zander ID Theft Protection

### What does the Zander ID Theft Protection app do?

This app allows Zander Identity Theft Solutions' Id Theft Protection Plan consumers to manage their services on the go. It provides timely alerts directly to your phone and easy access to your protection services.

### How do I access my identity theft protection services through the app?

After downloading the app, you can log in using your existing Zander credentials. Once logged in, you will have access to your identity theft protection services directly from your mobile device.

### Is this app free to download and use?

Based on the provided information, the app is free to download and use. There are no mentions of in-app purchases or advertisements.

### Who is this app intended for?

This app is specifically designed for consumers who are enrolled in Zander's Identity Theft Protection Plan. If your benefits are received through an employer or a third-party group, you should download the Group Benefit version of the app.

## Version history (last 5 releases)

### 4.8.0 — 2026-08-18

- Bug Fixes
- Performance Enhancements

### 4.6.0 — 2026-06-29

-Bug Fixes
-Performance Enhancements

### 4.3.0 — 2025-10-29

- Bug Fixes
- Performance Enhancements

### 4.1.0 — 2025-02-24

-Bug Fixes
-Performance Enhancements

### 4.0.0 — 2025-01-27

-Bug Fixes
-Performance Enhancements

## Apps similar to Zander ID Theft Protection

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Donegal](https://appshunter.io/ios/app/donegal/id1485021118) | 1.9 (15) | Free | Finance |
| [ID Watchdog](https://appshunter.io/ios/app/id-watchdog/id1227744009) | 4.6 (1,400) | Free | Finance |
| [Complete ID](https://appshunter.io/ios/app/complete-id/id1144577035) | 1.8 (75) | Free | Finance |
| [Allstate Identity Protection](https://appshunter.io/ios/app/allstate-identity-protection/id1253163871) | 4.8 (347) | Free | Finance |
| [IdentityForce](https://appshunter.io/ios/app/identityforce/id1209090711) | 3.0 (492) | Free | Finance |
| [myMERS](https://appshunter.io/ios/app/mymers/id1603945523) | 4.2 (161) | Free | Finance |

## More apps by Zander Group Holdings Inc

- [Zander Insurance Auto/Home](https://appshunter.io/ios/app/zander-insurance-autohome/id1176258759)
- [Zander ID Theft: Group Benefit](https://appshunter.io/ios/app/zander-id-theft-group-benefit/id1441318452)
- [Reliashield ID Theft Protect](https://appshunter.io/ios/app/reliashield-id-theft-protect/id1466097323)

All apps by Zander Group Holdings Inc: https://appshunter.io/developer/1405149078

## Related topics

[zander id theft protection](https://appshunter.io/ios/topics/zander-id-theft-protection) · [zander](https://appshunter.io/ios/topics/zander) · [zander app](https://appshunter.io/ios/topics/zander-app) · [theft protection](https://appshunter.io/ios/topics/theft-protection)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*