# Zankou Chicken — user reviews > 34 indexed App Store user reviews of Zankou Chicken by Zankou Enterprises, rated 4.90/5 from 2,080 ratings. - Source: https://appshunter.io/ios/app/zankou-chicken/id6444432113/reviews - App overview in markdown: https://appshunter.io/ios/app/zankou-chicken/id6444432113.md - Rating breakdown: 5★ 1,926 · 4★ 88 · 3★ 22 · 2★ 7 · 1★ 37 ## What do users think of Zankou Chicken? Overall sentiment: negative **Pros** - 🚀 Easy to set up and place orders - ⚡️ Fast and convenient - 👍 Great food and service **Cons** - 🐛 Buggy app with payment issues - ⚠️ Lack of support and communication - 🚫 Missing important features (Apple Pay, order customizations) **Commonly reported bugs** - Payment processing failures - Inconsistent app behavior and crashes - Issues with account management and order tracking **Most requested features** - Improve payment options and stability - Enhance app functionality and user experience - Provide better customer support ## Newest reviews (10 of 34) ### 2/5 — Still can’t do all the order customizations *2024-01-06, version 1.0.3* Bring back ALL the order customizations available by phone or in store. Still have to call every time i want to order because special customizations are not available online or in the App. Super lame ### 4/5 — Username issue *2023-12-09, version 1.0.3* I was having issues with resetting my account. I was unable to log in under my username multiple times, so I continued as a guest. Otherwise, I love your food! It is always fresh and full of flavors. Way better than most Mediterranean restaurants. ### 1/5 — Closest Location? *2023-11-15, version 1.0.3* To my house not even listed as one of the options on the app, or even on the map, making it completely worthless. It’s the Granada Hills, CA location that’s missing. PLEASE FIX IT!!! ### 5/5 — Best food! *2023-09-16, version 1.0.3* One of my favorite places. The food is amazing. The customer service awesome. Highly Recommended! ### 1/5 — Good food trash tech *2023-08-22, version 1.0.3* They say apply free side offer at checkout using apply offer button. Dont expect that or the points system to work. Someone forgot to tell the dev to code that in the app smh lol garbage app. ### 4/5 — Good *2023-07-08, version 1.0.3* Needs Apple Pay option to be better ### 4/5 — Kinks *2023-07-02, version 1.0.2* Some stuff doesn’t load like portion size selection, the free side offer didn’t auto load in check out and there was no code to enter. ### 1/5 — App doesn’t work *2023-06-25, version 1.0.2* Coupons don’t work, payments don’t work, no support. However much was paid to these developers was too much. ### 2/5 — Love Zankou, but this app is awful *2023-05-30, version 1.0.2* Can’t get my order through, going to use web order instead and delete this trash app immediately. ### 1/5 — No notice of pick-up before placing order *2023-04-25, version 1.0.2* I love the food and the team at Zankou. They are both great! But why does the app not give an estimated time for the order prior to placing the order? In today’s age, this is customary. ## Most critical reviews (10 lowest-rated) ### 1/5 — Good food, TERRIBLE APP *2026-08-20, version 1.0.8* God help you if you don’t remember your password, their system only allows one usage of your phone number and you can’t buy food without an account. I’d give zero app stars if I could. ### 1/5 — Incomplete. They did not include the pita breadwith the family size order *2026-07-16, version 1.0.6* Also, I asked for plates and utensils and they didn’t put any in the bag. I was rushing and did not inspect the bag until I got home. I guess partly my fault but I trusted them that they will do their job right. ### 1/5 — Terrible ui and payment *2025-10-26, version 1.0.6* Takes forver to Order cnad credit card doesnt work. Apple pay needed ### 1/5 — App is broken *2025-09-05, version 1.0.6* The app is basically useless as it won’t accept any of my credit cards for payment. It’s not my cards because they work. Also, once in a while Apple shows up as an option but most times it is not available. I think they are losing out on a lot of sales as a result of what seems to be on going for several months already. They do need new developers. Until then I may just have to go elsewhere. ### 1/5 — Trash app *2025-08-14, version 1.0.6* Can’t complete my payment and it’s buggy keeps exiting out of the screen as I’m selecting what I want. Get new developers. ### 1/5 — Bad service *2025-01-10, version 1.0.4* 5 Employees didn’t pay attention with my pickup online order. I have to wait 25mnts for nothing because actually my order was already ready at their pickup counter. ### 1/5 — Bad app *2024-12-01, version 1.0.4* No Apple Pay. I ordered thru DD ### 1/5 — Card failure *2024-08-16, version 1.0.4* The ordering interface is easy to understand, but my biggest gripe is the set up for credit cards. I tried two different cards and would not take them. ### 1/5 — No way to contact support *2024-06-01, version 1.0.3* Went to sign up for an account and says that my phone number is being used for an existing account. I recall trying to sign up at the store and there was a glitch. Never had a chance to enter my email. I cannot even do a “forgot password” because it says that there is no account linked to the email. There is no support feature on the app to contact someone. Poor design. ### 1/5 — Payment Options *2023-12-16, version 1.0.3* Not being able to use Apple Pay is just so archaic ## Most praised reviews (10 highest-rated) ### 5/5 — My opinion about Zankou Chicken *2026-08-24, version 1.0.8* Delicious! Unique! ### 5/5 — Great Place and App *2026-04-08, version 1.0.6* Everything is great from the food, to the service and the app itself. No issues in finding or customizing what you want for your meal. ### 5/5 — Healthy & Delicious *2026-02-17, version 1.0.6* WOW, I can truly say that Best Dinner Experience in a while. Ordered the Chicken and Beef Kabob Combo, made to perfection, will go back again. ### 5/5 — Review *2026-02-16, version 1.0.6* The chicken is so yummy and well cooked ### 5/5 — Best food *2026-02-14, version 1.0.6* A great place to come and eat, friendly people. ### 5/5 — Easy to set up and place my first order *2025-06-20, version 1.0.6* My first step after downloading the app 2nd was place my first order easy set up. Confirm the email add a payment it was that easy. Then head over to the restaurant and pick up my food. ### 5/5 — Easy and fast *2025-04-07, version 1.0.4* Simple app for the ones who just know what they want, just pick your items place order and pick up in fast time. Thanks Zankou Chicken for another great experience ### 5/5 — Greet service *2025-03-25, version 1.0.4* Very good food and service is great ### 5/5 — The Best Restaurant In LA *2024-02-10, version 1.0.3* This is my favorite place in Los Angeles! Quality, delicious, healthy, and satisfying every time! ### 5/5 — Love Zankou. Awesome food *2023-10-20, version 1.0.3* It took a few tries to finally get the app to work but I finally got it to work. It's a little glitchy but ordering is extremely fast easy and convenient... plus you get rewards too... what those are or how it works. I have no idea but hopefully someone from Zankou will see this and respond. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*