# Zap Fitness — user reviews > 90 indexed App Store user reviews of Zap Fitness by Fitness Lifestyle Group. - Source: https://appshunter.io/ios/app/zap-fitness/id1644818259/reviews - App overview in markdown: https://appshunter.io/ios/app/zap-fitness/id1644818259.md ## What do users think of Zap Fitness? Overall sentiment: negative **Pros** - 👍 Easy to use (sometimes) - 💡 Digital access (conceptually) **Cons** - ❌ Unreliable door entry - ❌ Frequent login issues - ❌ App crashes/blank screen - ❌ Inconsistent access - ❌ Forced app adoption - ❌ No backup entry method - ❌ Poor customer support - ❌ Outdated guidance - ❌ Registration issues - ❌ Overcharging/fee issues - ❌ Device limitations - ❌ Unintuitive UX - ❌ Forced updates - ❌ Data harvesting concerns - ❌ No Apple Watch support - ❌ No Apple Wallet support - ❌ Slow login process - ❌ Membership control issues - ❌ App resets settings **Commonly reported bugs** - Door entry not working - App does not work at all - Digital access unreliable - App not starting up - Screen goes dark - Have to re-install weekly - App resets every time - No access button showing - Tap and go page missing - Login code not sending - Cannot view digital pass - Bluetooth permissions reset - App doesn't advise account updates needed - Digital access not showing - Scan button missing - App not working for older iPhones - App not working for iPhone 17 Pro - App not working for iPhone 17 series - Digital access disabled after update - Registered to another device error **Most requested features** - Bring back key fobs - Apple Watch compatibility - Add to Apple Wallet - Workout suggestions/plans - Equipment usage guides - Account information editing - Scheduled payment options - Barcode scanner alternative - Offline access (Apple Pay style) - Cancellation option in app - Improve in-app guidance accuracy - Add Apple Watch access ## Newest reviews (15 of 90) ### 1/5 — I’m requesting a fob *2025-12-26, version 1.14.0* I’m so done dealing with this app, three weeks of other gym goers letting me in, not only is it a major inconvenience but a health and safety concern. Accept that this app is a failed experiment and go back to what works. ### 1/5 — Digital access is trash. *2025-12-21* Love paying to have the digital access work 50% of time and made to feel like it’s either my “phone, Bluetooth, headphones, new update…..” that’s the issue and not anything to do with a system that literally every single person hates including the staff who have to open the doors for people every single day. ### 1/5 — App-alling *2025-12-17* Who would have thought, swapping to an app nobody asked for from a system that already works would end in disaster. Good luck getting into your gym if you don't go during staffed hours. The bluetooth functionality for entry only works 50% of the time, leaving you locked out or at the mercy of other peoples kindness who have managed to get in. For someone who works shift work it's unacceptable. Think this is an isolated problem to people at one particular gym? Probably not given the horrendous app rating. ### 1/5 — Very poor app *2025-12-11, version 1.14.0* Digital app rarely works. The fob never failed. Tried to get in this morning and my payment card popped up. Lift your game! ### 1/5 — So frustrating *2025-12-03, version 1.14.0* This is truly the stupidest security system for an unmanned gym. It barely ever works leaving me stranded outside the gym looking like a muppet. Sort it out. ### 1/5 — Entry *2025-11-20, version 1.14.0* App is awful, can barely ever get into the gym. Bring fobs back ### 1/5 — Access is not working for iphone 17 pro *2025-11-04, version 1.14.0* Please fix it. The access door is not working with iphone 17 pro ### 1/5 — app sill not working *2025-11-02, version 1.13.2* the scanner is not working I Delete the app and reinstalling it and having bluetooth being on it still doesn’t work ### 1/5 — Terrible *2025-10-31, version 1.13.2* This has to be the worst app I’ve ever used - I am sick to death of being stuck outside the gym, unable to get in because this stupid waste of time app doesn’t work, and can’t connect to the reader. FIX IT!!! ### 1/5 — Useless app *2025-10-29, version 1.13.2* App provides very little functionality outside of being used as a key fob (that we are forced to use as gym members). Annoying that the app is unreliable and there is no backup way to enter the gym if it breaks, which happens more often than not. ### 1/5 — App no longer starting up *2025-10-20, version 1.13.2* Today, I click on the app, and it starts up, passes the logo screen and then just sits on a blank screen indefinitely. Cannot get to the gym any longer. Someone help. I am on iOS ### 1/5 — Never works *2025-10-20, version 1.13.1* Having such a poor app in 2025 is inexcusable. It’s pathetic. ### 1/5 — Digital Access not working *2025-10-16, version 1.13.1* More often than not digital access does not work. The screen goes dark and then work at all. ### 1/5 — Broken *2025-10-15, version 1.13.1* Have to re-install the app every week and re-register phone. On top of that if my phone dies I’m locked out, often in the rain. Single most stupid decision zap has ever made in the 8 years I’ve been coming here. Life Fitness looks more appealing as the years go by…. ### 1/5 — For once. Just. Work. *2025-10-14, version 1.13.1* If I could give less than 1 star I would ## Most critical reviews (10 lowest-rated) ### 1/5 — Door entry does not work *2026-06-09, version 1.15.5* Recent update has completely broken the door entry function. I stood at the Hallett Cove door for 15 mins trying to get it to unlock and it simply didn’t work. Worked fine previously. ### 1/5 — Bring back key fob *2026-04-17, version 1.15.1* Only works 20% of the time to get into the gym ### 1/5 — Terrible! *2026-03-20, version 1.15.0* Totally unreliable for access to the gym. ### 1/5 — The new app stinks *2026-03-17, version 1.15.0* The app is horrible. Go back to nfc tags. Noting it’s a cost savings exercise just let me pay for a tag. ### 1/5 — Not working *2026-02-17, version 1.15.0* I tried many times . It does not working at all . I have to stand outside around 10 mins. ### 1/5 — Zero stars *2026-02-03, version 1.14.0* Give it a zero for a dysfunctional tap ### 1/5 — Zero stars, go back to fobs! *2026-01-28, version 1.14.0* Absolutely the worse system or app to access the gym. Hardy works and most of the time the staff or members have to let me and others in. Get rid of this garbage! ### 1/5 — Tragically unusable *2026-01-22, version 1.14.0* This app is completely useless, it works about 10% of time letting me into the gym. It is a personal security risk, I want a fob. Dont bother gaslighting me that I’m not using it correctly or I have an outdated version, it’s garbage no matter what version I use or how often I delete and reinstall this app. Terrible. ### 1/5 — Rubbish *2026-01-11* Absolute rubbish. The amount of times i have been left standing out the front of an empty gym because the app does not work is ridiculous. I’m a shift worker - so often i’m training at 3am or mid night when the gym is empty. When the app doesn’t work i’m left with no choice but to wait in my car until someone else arrives. Worst gym i’ve ever been a member of in my life. ### 1/5 — Digital access sucks!! *2026-01-11, version 1.14.0* App doesn’t work, you have to wait for a couple of minutes (even 10 mins) to get access, it’s very useless and the support team doesn’t respond or is not able to help. First time I signed up in a gym with these many problems ## Most praised reviews (10 highest-rated) ### 4/5 — Digital access tricky *2026-02-09* Digital access works fine, IF you know how to use it. In-app it tells you to hold the back of your phone to the reader - which doesn’t help. Really I’ve found holding to top edge of your phone close to the bottom 1/3 of the reader (below the big circular light) will consistently and almost immediately unlock the door. Would be great if the in-app guidance was more accurate about this ### 3/5 — Easy to use but could be better *2026-04-14* App is easy to use. It would be great if there are more features on the app such as workout suggestions or workout plan and how to use equipment, account information (and be able to change any details) and scheduled payment. ### 3/5 — Annoying Updates *2024-12-15, version 1.9.0* It’s little often gets new updates. When I gets to gym this won’t let me in without date. I seen many time people struggling with app out side of gym door. ### 3/5 — Add Apple Watch For Gym Access *2024-06-05, version 1.4.0* Ca you add Apple Watch and have the watch access the gym (as already on phone) ### 2/5 — Apple Watch compatible *2026-05-22, version 1.15.4* Any one using this app in Apple Watch, are developers working on it ### 2/5 — Incorrect Diagram *2025-11-07* Hi, I’ve been troubleshooting my access on and off for a few weeks now and I have finally worked it out. On the iPhone 17 series, the NFC reader is located at the very top of the phone - putting your phone’s back to the reader will only work sometimes as the connection is too weak for it to be consistent. If you have a 17 Pro Max it will not work at all as the NFC reader is too far away. Please update your app with new guidance sometime soon so no one else spends an hour at the door trying to work out why they can’t get in to the gym! ### 2/5 — Access doesn’t always work *2025-10-14* When I walk up to scan my phone to get into the gym there’s a 50/50 chance it won’t work. My only semi solution is then stand there and restart my phone then it normally eventually works. Really annoying. I think a barcode scanner would be more reliable and efficient **Developer response:** Thank you for your feedback and sorry to hear you had issues. This has been fixed in the latest release (v1.13.2). Please update the app, and if the issue continues, contact us at https://www.zapfitness.com.au/contact-us/ ### 2/5 — App did not open/load sometimes *2025-10-10, version 1.13.0* The app did not open/load so I was unable to access my pass. The app had been updated to latest version and iOS, no other changes I restarted phone and forced closed the app, didn’t work. So I had to reinstall and relogin. Instead of relying on APIs and services that have downtime an Apple Pay solution like Anytime would be better as it works offline ### 2/5 — Finicky UX and digital entry bugs *2025-10-09* App is fine in terms of design, but the user experience is terrible. It also occasionally signs me out. Digital key is a lot more stable nowadays compared to its introduction. Please allow members for a cancellation option within the app - freeze is already there so why not implement it. **Developer response:** Thank you for your feedback and sorry to hear that you have experienced some issues in our app. We are continuing to work on bringing additional features and functions to our app to improve our members experience and assist them in their fitness journey. I will pass your suggestion on to the relevant team for consideration. If you require any further assistance with regards to the app please reach out at https://www.zapfitness.com.au/contact-us/ ### 2/5 — logs me out every time… *2025-08-05, version 1.11.4* i have to log in every single time i go to the gym now. it takes so long to get in. i was excited for app entry but now i miss the tags :/ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*