# Zap - Real estate CRM — user reviews > 44 indexed App Store user reviews of Zap by ZapLabs LLC, rated 2.57/5 from 94 ratings. - Source: https://appshunter.io/ios/app/zap-real-estate-crm/id1094786310/reviews - App overview in markdown: https://appshunter.io/ios/app/zap-real-estate-crm/id1094786310.md - Rating breakdown: 5★ 19 · 4★ 12 · 3★ 9 · 2★ 18 · 1★ 36 ## Newest reviews (16 of 44) ### 2/5 — Lots of bugs *2021-09-21, version 5.0.9* The app could be good. But there are lots of bugs that end up freezing the whole app and I have to restart it. But I have yet to be able to do anything productive with it because it freezes so often. Also it has an option to sign in with Face ID on Apple devices. But it makes you out in a password before the Face ID turns on. Also please change the background color of notes. Black is hard to see on a dark gray background. Please also let us have bullet points on out notes. Or at least paragraphs. I don’t typically write in full sentences when jotting down notes. ### 3/5 — Issues *2020-10-13, version 5.0.6* When I set a reminder on my iPhone and click on the date to set for a future time the box opens up and the date scroll wheel is invisible. If I swipe my finger slowly the date will change but again it’s invisible. Same thing on my iPad Pro. ### 2/5 — Begging for an iPhone update *2020-07-06, version 5.0.3* Ill give this app 5 stars once they decide to update it. This app has so much potential as a real estate crm but 8mo with no update? Cmon man! ### 3/5 — Love it but... *2019-11-05, version 5.0.3* Love this tool but would like for property search engines to be improved. If I could merge this with the ease of use and mapping lot lines in HomeSnap I would. It needs to be easier to send a suggested property to a client and set up a search engine and capture Coming Soons! ### 2/5 — Very glitchy *2019-09-17, version 5.0.2* The app can be very helpful at time but then other times when it starts to act up it can be a very glitchy app. The system went down for two one time with no projected time to have it repaired. It’s not my favorite to use. ### 1/5 — Crappy *2019-07-22, version 5.0.2* I’ve not been able to login to the app for days!!! I’ve uninstalled and reinstalled to no avail! So frustrating! ### 1/5 — Just awful *2019-07-21, version 5.0.2* This app and the desktop version are awful. Doesn’t not work right, constantly getting error messages while trying to work within. It’s frustrating and I would not recommend it to anyone. Not sure what the developers are doing but get a handle on this because it’s laughable how bad it is. ### 1/5 — Log in *2019-07-20, version 5.0.2* Log in bugs I have to call in for help every other time I use this portal! It will get me in twice then bam the password does Not work! This has been going on 5-6 months now ### 1/5 — Unrealized Potential *2019-07-06, version 5.0.2* I want to love this CRM, I really do. If it worked as advertised this system would be a fantastic asset to my business. Unfortunately both the app and online portal are hugely flawed with bugs that make it extremely frustrating to use. Imagine inputting contact info only to have it disappear when you reference that contact later. What about trying to input a contacts information only to have the system tell you that there is an error and can’t save your work? It happens, but ZAP doesn’t tell you where you made a mistake! I’ve had to edit or delete every line of information in order to discover that something was not formatted to their liking. I’ve wasted so much time and energy struggling with this system. I want it to be good; I want to love it, but until the bugs are squashed ZAP is costing me time and money ### 1/5 — Terrible *2018-11-15, version 4.11.6* This is a joke of a system. It sends generic action requests when they are already completed. A complete waste. You’re better off using realtor.com. ### 2/5 — Not as functional as desktop version *2018-11-01, version 4.11.5* Wish It had all the options and functions as the desktop version. Would be much more convenient for busy agents. Setting up a campaigns or a follow up plan can’t be done through the mobile app. :( ### 2/5 — Bugs *2018-10-04, version 4.11.2* So I’ve been using this app as an integral part of my business. And I have come to a very startling conclusion that the zap app has been deleting multiple reminders when I only mark one as complete. I have no idea how long this has been happening, but now I cannot trust this CRM to do anything but store information. I recommend using a third party reminder site and NOT zap itself to set up your reminders. It will delete others as a result of completing one task. ### 1/5 — It Doesn’t Work *2018-08-23, version 4.10.3* I can update Custmer status, add a note, or send an email. I called customer support, They said delete and reinstall. So I did but it the app worked for one day only. I’m using iPhone 8 and I’ve the latest version of software. I don’t have any issues with my phone or any other app. I’m required to use zap and I hope some one of the app developers contact me. ### 2/5 — I miss zap 2 *2018-07-21, version 4.9* This app provides less functionality than its predecessor. I can’t send hand picked listings or any listings to a customer from the app and many email scripts didn’t migrate nicely. I went from being able to run my business mostly through the app to only sending a welcome email and a link to mobile searching while everything else has to wait until I am sitting at a computer- and even then I can’t send hand picked listings... I actually miss Zap2. ### 1/5 — Worthless!! *2018-05-29, version 4.6* This app is not useful at all!! Fail! ### 3/5 — Zap Review *2017-06-27, version 2.8* App is subpar. It shuts down without warning. Also, when using scripted emails in the app, the app will erase the script you just selected and make it seem as if you never selected it. This part is highly annoying. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst App Ever *2021-10-05, version 5.0.9* There are no customer service features and the robot app just keeps feeding you dead leads. ### 1/5 — Cannot stand ZAP *2021-09-14, version 5.0.9* Have continued to receive daily notification for a year related to a client that did not chose to continue a search. There seems to be no way to end these daily messages that have become harassment. ### 1/5 — Horrible *2021-09-03, version 5.0.9* Some how the app is more glitchy ### 1/5 — Horrific! *2021-08-27, version 5.0.9* Have used Zap for over a year now. It is a train wreck that barely functions, crashes, is missing key features and has to be one of Realogy’s biggest embarrassments. You’d be better off using scrap paper as a CRM. ### 1/5 — Needs work *2021-08-24, version 5.0.9* I have the sign in saved for Face ID, and it never works. After retyping the password etc. it’s difficult to access the phone log in the app and it is much easier to use the website. Even after entering password or using Face ID to sign in, it still does not work. ### 1/5 — Worst app ever *2021-08-18, version 5.0.9* Unreliable, may work now but not I later today. Very glitchy. Unprofessional. Sad to have to rely on this substandard app for my business. ### 1/5 — It never works. *2021-08-01, version 5.0.8* I can never see my stuff. I get a notification of a showing request, tap on it, and it brings up a perpetually blank screen. ### 1/5 — Can’t update. Very disappointing *2021-01-30, version 5.0.7* This app is pretty useless and it’s the crn my business uses. Ugh! You can’t update snd set reminders. I saw a new lead today in it but the app says I’ll be able to access after a future update! Useless and dysfunctional. The desktop version is better but has a lot of glitches from time to time. ### 1/5 — Too Many Bugs *2020-10-12, version 5.0.6* Works very sporadically. ### 1/5 — Flop *2020-05-01, version 5.0.3* I’ve been using it for years but it NEVER works correctly at any given moment. Some things can only be done on a desktop computer. I still have “advocate” messages incoming and NO clue on where to find them. I usually just wait on my relocation department to tell me, lol. Also, for whatever reason, client info gets disseminated to other agents. I’ve had clients call me and ask why I sent them to another agent. I’ve had agents call and ask why I was emailing their clients. And, the biggest fail is I’ve entered in clients I’ve procured only to have them contacted by other agents and lost business. In many cases this happens if you go about a week or two without updating that particular person’s profile. It hasn’t happened a lot but when you have a buyer scheduled to visit your city and you contact them a week out only to find they already came and used another agent that they “thought you sent me too.”👎 ## Most praised reviews (10 highest-rated) ### 5/5 — App not working *2019-05-18, version 5.0.2* I have an iPhone 8 and the app had been working fine and now I can no longer open it. I can get into the desktop version but not the mobile. I’ve deleted it and reinstalled it to see if that was the problem. Please help? ### 5/5 — Love Zap *2018-08-18, version 4.10.2* I love that I can write a property insight with my Zap app on my phone, while in the house! I like the user friendliness of the app too; it’s easy to navigate. ### 5/5 — Excellent *2017-11-04, version 3.5* This app and the web based service are a true marvel as a CRM. A little featureless one year ago in 2016, but now in the fall of 2017 no CB Agent should be without this. 10/10 Peter Hopkins ### 5/5 — Awesome! *2017-05-30, version 2.8* Great client relationship tool! ### 5/5 — Great app! *2017-01-03, version 2.7* Perfect for the agent on the go. ### 5/5 — Great on-the-go CRM *2016-05-11, version 1.4* Great way to stay in touch with clients when out and about! ### 4/5 — Love the app *2018-06-24, version 4.7* The newest update doesn’t allow me to send reminder texts or emails. I’m not sure what changed it won’t let me click it like in the past. I deleted and downloaded again no change. Using iPad Pro and iPhone 6s both on current software. ### 4/5 — NEEDS IPAD COMPATIBILITY *2017-05-03, version 2.8* Love it for the iPhone but would love it so much more for the iPad!! ### 4/5 — Needs Upgrade URGENT *2016-09-14, version 2.0* After upgrade my iPhone to iOS10 my Zap didn't work anymore. Needs Upgrade URGENT!!! ### 4/5 — I liked it, just.... *2016-08-15, version 1.9* I feel frustrated when I can't copy & paste. Like addresses, emails or any information that we need to make the contact with the prospect. 🙄 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*