# Zapp – 24/7 Drinks & Groceries — Drinks & fresh groceries 24/7

> 24/7 on-demand delivery of drinks and groceries in London. (iPhone/iPad app by Zapp - Convenience Delivery.)

- Source: https://appshunter.io/ios/app/zapp-247-drinks-and-groceries/id1545579060 (this page in markdown: same URL + `.md`)
- Developer: [Zapp - Convenience Delivery](https://appshunter.io/developer/1545579062)
- Category: Food & Drink, Shopping
- Price: Free
- Rating: 4.80/5 from 378 App Store ratings · 186 written reviews indexed
- Age rating: 17+
- Requires: iOS 17.0 · 166 MB
- Languages: American English
- Released: 2020-12-19
- Data updated: 2026-08-24
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/zapp-247-drinks-and-groceries/id1545579060/reviews.md

## What is Zapp?

Thousands of hand-picked products - from daily essentials to luxury favourites to pharmacy needs, delivered across London in minutes, 24/7. We take the hassle out of your everyday life, saving you precious time and delivering moments of magic. Zapp brings the best of the world to your door, with a carefully curated product range that showcases global icons and beloved local brands.

Elevate Every Moment with Zapp, turning ordinary into extraordinary.

Follow us on Instagram @justzapp

## Key features

- 24/7 delivery service
- Wide product selection
- Fast delivery across London
- Essentials and luxury items
- Pharmacy needs available

## What do users think of Zapp?

Overall sentiment: neutral

**Pros**

- 🚀 Super fast delivery
- 👍 Friendly and helpful delivery drivers
- 💡 Wide range of unique products
- 👍 User-friendly app
- 👍 Excellent customer service
- 🎁 Free treats included with orders

**Cons**

- 🐛 Delivery delays and missed orders
- 🚨 Unreliable service
- 💰 Higher prices compared to competitors
- 🚧 Limited delivery area
- 🤖 Navigation issues for drivers

**Commonly reported bugs**

- App crashing and freezing
- Address recognition issues
- Incorrect order fulfillment

**Most requested features**

- Dark mode option
- Ability to communicate with drivers
- Expansion to more locations

## Recent user reviews (10 of 186)

All indexed reviews: https://appshunter.io/ios/app/zapp-247-drinks-and-groceries/id1545579060/reviews.md

### 1/5 — Worst Delivery Experience — Cancelled Order, No Immediate Refund

*2026-05-17, version 3.33.0*

Zapp cancelled my order without proper explanation while the payment taken was the last money on my card. The order included milk for my baby, and despite the cancellation being their fault, my refund was not returned immediately.

I then spent nearly 2 hours dealing with customer support while being left without both the items I needed and access to my own money.

Offering a small credit instead of taking responsibility made the situation even worse. Deleted my account immediately after this experience.

### 1/5 — Dangerous deliver drivers and shocking delivery times

*2025-11-21, version 3.19.0*

Driver was rude and left my door wide open. Deliver an hour late. Do not use!

### 5/5 — Such a great app.

*2025-10-14, version 3.14.0*

I feel sorry I didn’t know about them before. They have  wide range , unique products and very quick delivery. Very easy to navigate app , user friendly.

### 4/5 — Totally unreliable / not on time

*2025-05-18, version 3.4.0*

Delivery time kept increasing and past way beyond expected

### 1/5 — Order not delivered

*2025-04-24*

Waited 45 minutes for an order that was estimated to take 10-15 mins. the order was dispatched and the rider kept circling close to my home but not quite near. I then got an app message that the order was cancelled and an email from Zapp that as a gesture of goodwill they will not charge me a cancellation fee this time(!!). As a result I’m late to work, not had breakfast and apparently should be grateful for horrible service. 
On multiple past occasions I did get riders that didn’t speak fluent English and couldn’t navigate, so I had to guide them using Zapp map and the phone (!) or come outside searching for them. It deterred me from ordering more frequently but after today I deleted the app and won’t use it again.

**Developer response:** Hi there - this is Nav, CEO at Zapp. I’m really sorry about the experience you’re describing; it’s not at all what we want any of our customers to have. I completely understand your frustration with the delays in your order being delivered alongside the abrupt cancellation of your order. I'm really sorry that your other commitments throughout the day were affected by this, and I agree that this is unacceptable. If you could kindly email me at ceo-office@justzapp.com with more details about what happened, I will ensure my team looks into it as a priority. Thank you for your valuable feedback 💙

### 5/5 — East London grocery gem

*2025-04-04, version 2.11.87*

Swift deliveries, friendly customer service, great selection - I can’t recommend zapp enough!

### 1/5 — Disgusting service

*2025-02-18, version 2.11.87*

Late late late don’t bother

### 1/5 — Long delivery time

*2025-02-13, version 2.11.87*

It took a very long time for delivery. The time kept extending.

### 2/5 — London service issues

*2025-02-09, version 2.11.87*

Service has really gone downhill recently. I live in central London and Zapp is no longer quick or reliable. Service plus delivery fee is now around £4 which is really not worth it when delivery is so much slower. You do get £10 credit when orders are late (which is recently most of the time) but as you get charged a fee for small orders and there is the base fee I mentioned, that £10 is hardly worthwhile credit for a sub-par service. I used to be a huge fan of the service, selection of items etc, but the delays are very inconvenient.

### 5/5 — Great app

*2025-01-11, version 2.11.87*

2 mins away from me so gets here super quick. Customer support is always amazing

## Frequently asked questions about Zapp

### What does Zapp deliver?

Zapp delivers a wide range of products including drinks, fresh groceries, daily essentials, luxury favorites, and pharmacy needs. The selection is carefully curated to include global icons and beloved local brands.

### What are the delivery hours and areas for Zapp?

Zapp offers 24/7 delivery services. It currently delivers across London, ensuring you can get what you need at any time of day or night.

### How fast is Zapp delivery?

Delivery is typically made in minutes, aiming to bring your chosen products to your door very quickly. This allows for immediate satisfaction and convenience.

### Is Zapp free to use?

The app itself is free to download and use. The cost is associated with the products purchased and any potential delivery fees, though the description does not specify these.

### What makes Zapp different from other grocery delivery services?

Zapp differentiates itself by offering 24/7 availability and exceptionally fast delivery times across London. It also emphasizes a curated selection of both everyday essentials and premium items, aiming to elevate the customer's experience.

## Version history (last 5 releases)

### 5.2.0 — 2026-08-19

Faster. Smoother. Sharper. We elevated Zapp behind the scenes.

### 5.1.0 — 2026-07-30

Faster. Smoother. Sharper. We elevated Zapp behind the scenes.

### 4.1.0 — 2026-07-27

Faster. Smoother. Sharper. We elevated Zapp behind the scenes.

### 4.0.0 — 2026-07-13

Faster. Smoother. Sharper. We elevated Zapp behind the scenes.

### 3.38.0 — 2026-06-17

Faster. Smoother. Sharper. We elevated Zapp behind the scenes.

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| --- | --- | --- | --- |
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| [Favor: Texas Food Delivery](https://appshunter.io/ios/app/favor-texas-food-delivery/id502658998) | 4.8 (307,745) | Free | Food & Drink |
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## Related topics

[zaap](https://appshunter.io/ios/topics/zaap) · [convenience](https://appshunter.io/ios/topics/convenience)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*