# Zapptax — Shop Tax Free — VAT refund in Europe made easy > Digital VAT refund operator for purchases in France and Belgium. (iPhone/iPad app by Zapptax SA.) - Source: https://appshunter.io/ios/app/zapptax-shop-tax-free/id1254346990 (this page in markdown: same URL + `.md`) - Developer: [Zapptax SA](https://appshunter.io/developer/1254346989) - Category: Travel, Finance - Price: Free - Rating: 3.20/5 from 35 App Store ratings · 50 written reviews indexed - Age rating: 4+ - Requires: iOS 17.0 · 58 MB - Languages: American English, French (France), Chinese (Simplified, China) - Released: 2017-07-17 - Data updated: 2026-08-20 - Monetization: free with in-app purchases - User reviews in markdown: https://appshunter.io/ios/app/zapptax-shop-tax-free/id1254346990/reviews.md ## What is Zapptax? More than 200.000 users trust Zapptax to get their VAT refunds for purchases in France and Belgium. Here's why... ADVANTAGES Reliability: Zapptax is the first digital tax-refund operator approved by the tax and customs authorities. We’ve been operating since 2017. Usable everywhere: You can use Zapptax for tax-free shopping at ANY shop in France and Belgium, whether in-store or online. No restrictions: With no minimum purchase per store and per day, you can shop with peace of mind! Easy: Our 100% digital procedure happens entirely on your smartphone. Generate tax refund forms and get customs validation without messy paperwork. Amazing value: You get your money at the best rates in the business, and using the refund method of your choice (Bank transfer, Credit card, PayPal, ...) Great customer service: We offer 24/7 messaging and phone support if you have any questions or problems. HOW DOES IT WORK? It’s simple! Step 1: Download the app for free and complete your profile. Step 2: Fill in the dates of your stay in the European Union. Step 3: When shopping, ask the merchant for a “VAT invoice made out to Zapptax”. Photograph your invoices and upload them to the app or forward them by email to support@zapptax.com. Step 4: At the end of your stay, click to request the automatic generation of your tax-free forms. You will get one or more tax refund forms showing all of your purchases. Step 5: Validate your tax refund forms electronically at customs before leaving the EU by scanning the forms barcode at a self-service kiosk (PABLO device in France) or by presenting your passport to a customs agent in Belgium. And that’s all! Zapptax will process your refund and pay you using the method of your choice. ## Key features - Digital VAT refund operator - Claim refunds in France and Belgium - 100% digital smartphone process - No minimum purchase restrictions - Multiple refund methods - 24/7 customer support ## Recent user reviews (10 of 50) All indexed reviews: https://appshunter.io/ios/app/zapptax-shop-tax-free/id1254346990/reviews.md ### 1/5 — Disaster of an app *2026-07-13, version 4.0.1* Lots of glitches, couldn’t finish processing. Learned after the fact that invoices have to be addressed to them. Avoid. ### 5/5 — Promo Code REF9DN9W *2026-06-28, version 3.11* Great app which works perfectly. For €5 bonus on first tax-free form validated you can use promo code REF9DN9W on the app. ### 1/5 — 偷用户包裹 *2026-06-17, version 3.10* 法国仓库不是自持，是三方代管。仓库偷了我几万欧的商品，zapp明明知晓顾客在中国，故意说让顾客报警。不提供监控，对于仓库没有监管，丢了之后推卸责任不加强管理反而变本加厉偷，早点倒闭吧 ### 5/5 — Great app *2026-06-12, version 3.10* So happy to have discovered this app, great way of saving money and time! ### 2/5 — Very slow not even convenient *2026-06-12, version 3.10* Currently I have been waiting over 12 weeks to receive the tax back. Zapptax cannot even confirm that they send my form to tax authorities or when it was sent. The shorter deadline is blatant lie and me and everyone else will confirm that it is more like 10-20 weeks or more. Getting a shop give you an invoice for zapptax adress is a nightmare if you are not fluent in French and can explain accountancy lingo. Only plus is you get tiny bit more which personally I don’t think it is worth the headache or the wait. My partner who used a more conventional method like Globalblue received his tax in 2 weeks. The difference in timescale is BIG. I will not use them again. If you decide to use them get ready for 3-5 months of waiting and customer service that copies and pastes the same message to you. ### 3/5 — Refunds now works for Canadian credit card holders *2026-05-26, version 3.10* Originally, after several months, Zapptax received our refund from the tax authorities. However, they then told us that the partner they were then using for credit card payments could not support refunds for Canadian and U.S. credit cards, which was the reason for my original one star bad review of the Zapptax app. A couple of months later, as indicated in the response to my original review, Zapptax told us that they were now trying out a new partner for credit card payments. It ultimately resulted in the refund to our credit card finally being processed, which is why I have since updated to three stars my review of the Zapptax app. ### 5/5 — Excellent service even on weekends *2026-05-23, version 3.9* Thank you for processing my documents on a Saturday evening. Having these printouts ready before my early morning flight was a massive help. ### 1/5 — Buggy, Slow, Worse than Alternative *2026-05-16, version 3.9* What a pain. Buggy, slow, had to make multiple accounts and support wasn’t able to help. Ended up missing out on a refund. Glad only one store used this app because this is worse than when a store just processes things normally. ### 1/5 — 10 and a half weeks and still no refund *2026-05-02, version 3.9* As the title says, I have been waiting over 10 weeks for a refund. I am now on another trip and the Zapptax app won’t let me start a new trip because the last trip is still ‘open’ as the refund has not been paid. Unfortunately, I am in Brittany and the local retailers here are not big enough for Global Blue so it’s Zapptax or nothing. Apparently, it’s nothing for this trip. ### 5/5 — So easy and reliable ! *2026-02-14, version 3.6.1* Zapptax is a very reliable VAT refund company ! I have been using it for 2 years and never had a problem. The app is really practical and well done. And if you have a question they answer really quickly. Sometimes it can be a while to get the refund because it is busy but it always come ! Totally recommend it ! ## Frequently asked questions about Zapptax ### What does Zapptax do? Zapptax is a digital operator that helps users claim VAT refunds for purchases made in France and Belgium. It simplifies the entire process, from uploading invoices to receiving your refund. ### How do I get a VAT refund with Zapptax? After downloading the app and completing your profile, you'll photograph and upload invoices for your purchases. Then, you request automatic generation of tax-free forms and validate them electronically at customs before leaving the EU. Zapptax processes the refund and pays you. ### Is Zapptax free to use? The app itself is free to download and use. The service facilitates VAT refunds, and the value you receive is at competitive rates. Specific details on any potential service fees would be available within the app. ### Where can I use Zapptax for tax-free shopping? You can use Zapptax for tax-free shopping at any shop in France and Belgium, whether you are shopping in-store or online. There are no minimum purchase restrictions per store or per day. ### What are the refund methods available? Zapptax offers refunds via multiple methods, including bank transfer, credit card, and PayPal. You can choose the method that is most convenient for you to receive your VAT refund. ## Version history (last 5 releases) ### 4.1 — 2026-08-17 We’ve refreshed the Home screen to make your tax-free shopping experience even easier: • Your trip, refund status, invoices, and tax-free forms are now all within easy reach. • Track your progress toward each country’s tax-free shopping minimum with new progress bars. • Create new tax-free forms or access existing ones right from the Home screen. As always, we’ve also fixed bugs and improved performance. This version requires iOS 17 or later. ### 4.0.2 — 2026-07-20 We’ve refreshed the Home screen to make your tax-free shopping experience even easier: • Your trip, refund status, invoices, and tax-free forms are now all within easy reach. • Track your progress toward each country’s tax-free shopping minimum with new progress bars. • Create new tax-free forms or access existing ones right from the Home screen. As always, we’ve also fixed bugs and improved performance. This version requires iOS 17 or later. ### 4.0.1 — 2026-07-09 We’ve refreshed the Home screen to make your tax-free shopping experience even easier: • Your trip, refund status, invoices, and tax-free forms are now all within easy reach. • Track your progress toward each country’s tax-free shopping minimum with new progress bars. • Create new tax-free forms or access existing ones right from the Home screen. As always, we’ve also fixed bugs and improved performance. This version requires iOS 17 or later. ### 4.0 — 2026-07-06 We’ve refreshed the Home screen to make your tax-free shopping experience even easier: • Your trip, refund status, invoices, and tax-free forms are now all within easy reach. • Track your progress toward each country’s tax-free shopping minimum with new progress bars. • Create new tax-free forms or access existing ones right from the Home screen. As always, we’ve also fixed bugs and improved performance. This version requires iOS 17 or later. ### 3.11 — 2026-06-18 • Find customs faster: new in-app directions show you where to validate your tax-free form as you leave the European Union. • Enjoy quicker, more reliable refunds with improved credit card payouts. • Improved experience with referral program. • Behind the scenes, we've also fixed bugs and improved performance. ## Apps similar to Zapptax | App | Rating | Price | Category | | --- | --- | --- | --- | | [vatfree.com](https://appshunter.io/ios/app/vatfreecom/id1141738494) | 4.7 (887) | Free | Travel | | [SkipTax - Tax Free Shopping](https://appshunter.io/ios/app/skiptax-tax-free-shopping/id1446100003) | 4.2 (28) | Free | Travel | | [TGV INOUI PRO](https://appshunter.io/ios/app/tgv-inoui-pro/id500701791) | 3.9 (83) | Free | Travel | | [Savin' Tax Free](https://appshunter.io/ios/app/savin-tax-free/id1492240821) | 4.6 (64) | Free | Travel | | [Global Blue - Shop Tax Free](https://appshunter.io/ios/app/global-blue-shop-tax-free/id693120896) | 3.5 (994) | Free | Travel | | [G7 TAXI - Book a taxi](https://appshunter.io/ios/app/g7-taxi-book-a-taxi/id402196027) | 4.8 (13,077) | Free | Travel | ## Related topics [zapptax](https://appshunter.io/ios/topics/zapptax) · [zapptax sa](https://appshunter.io/ios/topics/zapptax-sa) · [antwerp tax](https://appshunter.io/ios/topics/antwerp-tax) · [planet tax free me](https://appshunter.io/ios/topics/planet-tax-free-me) · [tax free shopping](https://appshunter.io/ios/topics/tax-free-shopping) · [vat refund](https://appshunter.io/ios/topics/vat-refund) · [inovat shop tax free](https://appshunter.io/ios/topics/inovat-shop-tax-free) · [skiptax](https://appshunter.io/ios/topics/skiptax) · [shop tax free](https://appshunter.io/ios/topics/shop-tax-free) · [netherlands vat](https://appshunter.io/ios/topics/netherlands-vat) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*