# ZAPS Premium — ZAPS premium app

> B2B concierge app offering exclusive privileges and services to valued customers. (iPhone/iPad app by ZAPS MARKETING PRIVATE LIMITED.)

- Source: https://appshunter.io/ios/app/zaps-premium/id6737147652 (this page in markdown: same URL + `.md`)
- Developer: [ZAPS MARKETING PRIVATE LIMITED](https://appshunter.io/developer/1122407082)
- Category: Travel
- Price: Free
- Rating: 2.50/5 from 30 App Store ratings · 92 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.6 · 58 MB
- Languages: American English
- Released: 2025-02-11
- Data updated: 2026-08-25
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/zaps-premium/id6737147652/reviews.md

## What is ZAPS Premium?

ZAPS Premium is a concierge services app for B2B Clients to offer privileges for their high value customers. End users can download ZAPS Premium app and enjoy the privileges the Client provides to them for being active, engaged customers.
Privileges include Airport Services, Valet Parking, Transportation Services, Leisure, Entertainment and Lifestyle services. Customers can book these services from the App and avail it based on their need.
Customer privileges can be restricted based on segments, demographics etc.
The App will be updated with services and offers on a regular basis.

## Key features

- Airport Services
- Valet Parking
- Transportation Services
- Leisure & Entertainment
- Lifestyle Services
- Service Booking
- Regular Updates

## What do users think of ZAPS Premium?

Overall sentiment: negative

**Pros**

- 🚀 Smooth and efficient
- 👍 Premium and professional service
- 🤩 Excellent experience
- 💯 Highly recommended

**Cons**

- 🐛 Unreliable service
- 🕰️ Delayed or no-show drivers
- 🤔 Inconsistent booking process
- ❌ Unresponsive customer support

**Commonly reported bugs**

- Issues with account registration and login
- Booking rejections due to invalid information
- App crashes and freezes

**Most requested features**

- Improved communication with drivers
- Streamlined booking and cancellation process
- Dedicated customer support channel

## Recent user reviews (10 of 92)

All indexed reviews: https://appshunter.io/ios/app/zaps-premium/id6737147652/reviews.md

### 1/5 — Poor customer service

*2026-07-16*

Very poor service and they have bad customer service. I had a booking for airport transfer, driver not picking up and the call center employees are far away from professionals.

**Developer response:** Dear Mr. Faisal, We sincerely apologize for your experience and understand your frustration. This is certainly not the level of service we strive to provide. Please email us at concierge@zapspremium.com with your booking details and registered phone number so our team can review your case on priority and work towards resolving it as quickly as possible. — ZAPS Premium Concierge Team

### 5/5 — Zaps premium manikonda

*2026-07-03*

Smooth , professional pick up service Mohammed Rehan. He was on time , courteous and drove well. 
Highly recommend this service and the driver.

**Developer response:** Dear Mr. Ishaq, Thank you for your wonderful feedback. We are delighted to know that you had a smooth and professional pickup experience with ZAPS. It's great to hear that Mr. Mohammed Rehan was punctual, courteous, and ensured a safe and comfortable journey. We truly appreciate your recommendation and look forward to serving you again soon. — ZAPS Premium Concierge Team

### 1/5 — الخدمة سيئة

*2026-05-30*

التطبيق لا يعطيك خيارات ابداً

**Developer response:** Dear Mr. Abdullah, We are sorry to hear that the app did not display any available options when you needed assistance, and we fully understand how frustrating that can be. Please contact us at concierge@zapspremium.com with your registered phone number and the relevant details, and our team will be happy to look into the matter and assist you. – ZAPS Premium Concierge Team

### 1/5 — A real pain and not recommended

*2026-05-25, version 1.0.53*

I can only agree with other negative reviews. The customer service is poor and slow. Generally they are late for pick up the last one 45 mins late at the airport due to “traffic”. I asked if another driver was closer but they never answered.  Their latest customer service disaster was to cancel a pick up because I had the flight departure time wrong by 20 mins. Correct date, correct time, correct flight  number . When I asked this to be reinstated they said as less then 48 hours notice they refused- great customer service.
Uber black every time- cheaper and no stress. The aim seems to be to find a reason not to send you a car.

### 5/5 — 👍🏼

*2026-05-18, version 1.0.51*

MD PARVEJ IMAM was very kind, helpful, and professional throughout the ride. He made the trip to the airport smooth and comfortable. Highly recommended.

### 5/5 — Great experience

*2026-03-09*

Thanks to Mohammad Rahat for his excellent service.

**Developer response:** Dear Sir/Madam,  Thank you for taking the time to share your feedback. We’re delighted to know that Mohammad Rahat provided you with excellent service. Your kind words are truly appreciated and motivate our team to continue delivering a great experience. We look forward to serving you again soon. — ZAPS Premium Concierge Team

### 1/5 — سيء

*2026-01-29*

للأسف ابسط شيء ما عرفو يضبطونه opt ما تجيني تم التواصل مع الدعم الفني و غير الرد المتأخر ما استفدت من حلولهم

**Developer response:** Dear Sir/Madam, We’re really sorry to hear about your experience and understand how frustrating this must have been. This is certainly not what we want for our customers. Since we’re unable to identify your details from this review, we’d really appreciate it if you could email us at concierge@zapspremium.com with your registered mobile number so our team will look into this matter and assist you as quickly as possible. — ZAPS Premium Concierge Team

### 5/5 — Service

*2026-01-26*

I have used the service a couple times to/from DXB and found it exceptionally good. Both times was served by Naresh who was extremely professional. 

Would be appreciated if the other destinations served by Zaps improve to this level!

**Developer response:** Dear Mr. Ali, Thank you for sharing your valuable feedback. We’re delighted to hear that your experiences traveling to and from DXB were exceptionally good and that Naresh provided professional service on both occasions. Your suggestion regarding maintaining the same high standard across all destinations is truly appreciated. We look forward to serving you again. — ZAPS Premium Concierge Team

### 5/5 — Ratings

*2026-01-05*

Driver Ashraf very good service

**Developer response:** Dear Mr. Mohamed Elshaar, Thank you for sharing your feedback. We’re pleased to hear that Driver Ashraf provided very good service. Your appreciation means a lot to us. Thank you for choosing our service. We look forward to serving you again soon. —ZAPS Premium Concierge Team

### 1/5 — Bad customer experience

*2026-01-03*

They don’t respect their customers, very bad service

**Developer response:** Dear Valued Member, We’re sorry to hear about your experience and truly regret that it did not meet your expectations. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused. We value your feedback and would appreciate the opportunity to review this further. Please contact us at concierge@zapspremium.com using your registered mobile number so our team can assist you promptly. —ZAPS Premium Concierge Team

## Frequently asked questions about ZAPS Premium

### What does ZAPS Premium do?

ZAPS Premium is a concierge services app designed for B2B clients to offer special privileges to their high-value customers. It allows end-users to access and book a range of services provided by the client as a reward for their loyalty and engagement.

### What kind of privileges can I get with ZAPS Premium?

Users can enjoy a variety of privileges including Airport Services, Valet Parking, Transportation Services, and access to Leisure, Entertainment, and Lifestyle services. These services can be booked directly through the app based on your needs.

### Is ZAPS Premium free to use?

Based on the provided information, the app is free to download and use. The privileges offered are provided by B2B clients to their valued customers, suggesting no direct cost to the end-user for accessing the app itself.

### How are the privileges determined?

Customer privileges can be customized and restricted based on various factors such as customer segments, demographics, and other criteria set by the B2B client. The app is regularly updated with new services and offers.

## Version history (last 5 releases)

### 1.0.67 — 2026-08-23

-Minor bug fixes

### 1.0.66 — 2026-08-18

-Minor bug fixes

### 1.0.65 — 2026-08-17

-Minor bugs fixes

### 1.0.64 — 2026-07-24

minor bug fixes

### 1.0.61 — 2026-07-10

Minor bug fixes

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## More apps by ZAPS MARKETING PRIVATE LIMITED

- [Zaps Rewards](https://appshunter.io/ios/app/zaps-rewards/id6443599031)
- [Zaps  Rewards Partner](https://appshunter.io/ios/app/zaps-rewards-partner/id6444831389)
- [ZAPS Chauffeur](https://appshunter.io/ios/app/zaps-chauffeur/id6754959549)

All apps by ZAPS MARKETING PRIVATE LIMITED: https://appshunter.io/developer/1122407082

## Related topics

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*