# Zavvi — user reviews > 51 indexed App Store user reviews of Zavvi by The Hut.com Ltd, rated 4.80/5 from 520 ratings. - Source: https://appshunter.io/ios/app/zavvi/id1499508083/reviews - App overview in markdown: https://appshunter.io/ios/app/zavvi/id1499508083.md - Rating breakdown: 5★ 465 · 4★ 32 · 3★ 11 · 2★ 3 · 1★ 9 ## What do users think of Zavvi? Overall sentiment: negative **Pros** - 👍 Great value for money - 🚀 Fast and responsive app - 💡 Convenient features like Clearpay - 🎉 Fantastic for collectibles and steelbooks **Cons** - 🐛 Buggy app with crashes and issues - ⏱️ Slow shipping and lack of updates - 🤔 Inconsistent customer service - 💸 Discount codes not working as advertised **Commonly reported bugs** - App crashes and freezes - Images and products not loading - Wish list feature not working - Incorrect pricing and location issues **Most requested features** - Add Apple Pay option - Improve notification settings - Fix login and account issues - Enhance search functionality ## Newest reviews (10 of 51) ### 4/5 — Really good… but… *2024-11-20, version 2.31.0* Really good app.. but could do with some notification tweaking.. I have absolutely no interest in the Hasbro notifications and wish I could turn them off without losing notifications on new 4k releases. Thanks. ### 2/5 — Please fix Apple Pay *2024-09-23, version 2.31.0* I see in the other reviews I’m not the only one unable to utilize Apple Pay through the app. Granted it’s not the biggest issue in the world, but missing out on that extra checkout speed/convenience + lack of 2% cash back… it adds up over time, so please help us out so I can bump this score back up to 5 stars, thank you!! :) ### 4/5 — Order *2023-12-02, version 2.25.0* Few orders outstanding sent me message to say payment was prodlem put write waiting to here ### 4/5 — Cool stuff *2023-05-10, version 2.24.0* A great site to obtain collections and to view rare items . ### 2/5 — App problems *2022-08-25, version 2.18.0* The app won’t keep me logged in so that I can use my discount code. ### 3/5 — Where’s the Apple Pay option? *2022-06-25, version 2.14.0* How do you have an iOS app now without an Apple Pay option? Please include this. I know I’ve used it on your mobile site more than once through Safari. Also for Zavvi in general, an extra benefit for joining the app would be nice, like a special discount or points for continued shopping through the app. Cheers! ### 1/5 — Poor experience *2022-05-17, version 2.12.0* App only offer on their website homepage to encourage downloading of the app only to find out once I had done and created a basket that the code had expired despite still showing the code 2 days after expiring on there web and app and they wouldn’t honour it either. ### 1/5 — Zavvi does not honor their offers. *2022-04-18, version 2.12.0* Zavvi does not honor their offers. Regarding the FLASH30 offer. Their customer service reps are very confrontational and are overwhelmingly ignorant of the company they represent. ### 1/5 — NEVER Buy from them! *2022-04-09, version 2.12.0* Update—— Nathan doesn't solve anything! I never got a response even mentioning his name. just replied here to seem to solve the problem! LIE! never buy anything from them! the worst site! never buy from them! I made a £1000 purchase, the product never arrived and they won't refund my money! I bought it in october/21 and they reply to the email saying that they will evaluate the case and never return! I want my money back! ### 3/5 — App has a few bugs making it not worthwhile using *2022-04-04, version 2.11.0* Overall the design is great, I like the look and how easy it is to use. However the wish list function doesn’t seem to work. I click on an item in my wish list to view it, but it won’t open as an error occurs. I then search for an item and click the one I want from the search section and an error occurs. Hoping a bug fix will come out soon as it’s becoming impossible to use. ## Most critical reviews (10 lowest-rated) ### 1/5 — I’d rate lower if I could. *2026-02-13, version 2.34.0* I’ve never dealt with such an awful company ### 1/5 — Shipping *2025-12-10, version 2.33.0* Unbelievably slow to ship items with no proper updates or estimates. ### 1/5 — Lost $2000, Scam company beware! *2025-05-24, version 2.33.0* Ordered a Robison Megatron, never delivered, refused to take responsibility, fraudster. ### 1/5 — Worst online shop globally *2024-08-29, version 2.30.0* Placed an order and I never received the item or a refund. Only point of contact is online chat on there website but I’ve been ignored and never replied to. These star ratings are way off true experiences, check google it’s filled with thousands awful experiences dragged out for over 6months until the public give up and let Zavvi keep there money ### 1/5 — Color Me Disappointed *2023-02-25, version 2.24.0* Apparently Zavvi no longer ships to the United States. Guess they like to lose customers. C’est le vie. ### 1/5 — Poor service *2022-12-09, version 2.23.0* Happy to take money and not deliver products even tho you pre order. To ask questions takes days to resolve. ### 1/5 — Search function fine *2022-10-30, version 2.21.0* App is useless without a search function! Bring it back! ### 1/5 — Discount codes useless *2022-06-15, version 2.14.0* Welcome code, no good on first order, download app, 12% code off first order, useless, order was way over eligible items ### 1/5 — LIMITED STOCK *2022-05-29, version 2.13.0* Why advertise products that have SOLD OUT in minutes due to Limited or non existent stock ? ### 1/5 — Images and products won’t load *2022-05-21, version 2.13.0* 70% of the images won’t load when you click products and some times you click a product and it won’t load at all “blank screen” it’s very buggy ## Most praised reviews (10 highest-rated) ### 5/5 — Great shop *2025-03-22, version 2.31.0* Fantastic value one tee £12.99 or three for £9.99 ### 5/5 — Great *2024-06-28, version 2.29.0* Love that I can buy multiple blu rays and pay with Clearpay ### 5/5 — Top App! *2024-02-03, version 2.25.0* Simple to use, 10 out of 10! ### 5/5 — Bargains *2023-12-12, version 2.25.0* You have to love Zavvi ### 5/5 — Love *2023-08-23, version 2.25.0* Love you ### 5/5 — Awesome company to buy from quick and easy *2022-11-30, version 2.22.0* Fast and responsive ### 5/5 — Average *2022-09-17, version 2.19.0* App is easy to use but a little basic and boring ### 5/5 — Parfait *2022-07-29* Toujours des t-shirt originaux ### 5/5 — Nerd Heaven! *2022-06-22, version 2.14.0* perfect for your naughty and pop culture in Leeds ### 5/5 — Long time shopper *2022-05-29, version 2.13.0* Great site, for collectibles like Hot Toys, and steelbook blu rays, never have any issues with delivery --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*