# Zaxbys — Order, Earn & Redeem Rewards

> Mobile ordering and rewards program for Zaxbys restaurant chain. (iPhone/iPad app by Zaxby's Franchising, LLC.)

- Source: https://appshunter.io/ios/app/zaxbys/id480603264 (this page in markdown: same URL + `.md`)
- Developer: [Zaxby's Franchising, LLC](https://appshunter.io/developer/922206845)
- Category: Food & Drink, Lifestyle
- Price: Free
- Rating: 4.70/5 from 112,415 App Store ratings · 587 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.6 · 101 MB
- Languages: American English
- Released: 2012-10-12
- Data updated: 2026-08-28
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/zaxbys/id480603264/reviews.md

## What is Zaxbys?

Craving Zaxbys saucy, flavor-full food? We have a NEW app to give your taste buds what they demand — fast. Our Zax Rewardz program puts all the Chicken Fingerz™, wings, sandwiches, Zalads®, and crinkle fries you crave right at your fingertips. Just select your favorite local Zaxbys location if you want to pick up or get your order delivered with a few clicks. Earn points when you order and redeem them for exclusive rewards. Each dollar you spend earns 10 points towards delicious rewards. You'll be on your way to free food in no time!

## Key features

- Mobile ordering for pickup and delivery
- Zax Rewardz program
- Earn points on every purchase
- Redeem points for exclusive rewards
- Find local Zaxbys locations

## Chart rankings

- #65 in Top Free · Food & Drink (US App Store)

## What do users think of Zaxbys?

Overall sentiment: negative

**Pros**

- 👍 Easy to use app
- 🚀 Convenient for ordering ahead
- 💡 Rewards program with offers
- 👍 Friendly and helpful staff

**Cons**

- 🐛 App crashes and glitches
- 🐛 Login and account issues
- 🐛 Ordering process can be confusing
- 🐛 Unreliable order processing and pickup
- 🐛 Limited customization options

**Commonly reported bugs**

- App freezes during checkout
- Unable to cancel or modify orders
- Rewards not properly applied
- Incorrect order fulfillment

**Most requested features**

- Allow no-sauce option for sandwiches
- Improve order tracking and status updates
- Add curbside pickup option
- Enhance rewards program and points system

## Recent user reviews (10 of 587)

All indexed reviews: https://appshunter.io/ios/app/zaxbys/id480603264/reviews.md

### 2/5 — Fries

*2026-08-25, version 13.1.0*

I ordered a side of fries with no seasoning and when I got home, it looked like they took the easy way out and just dropped the fries back in the fryer to get rid of the seasoning and heat them up. They were black and brown and awful. I drove back up there and showed the manager on duty and there was no apology. He just asked me if I wanted anything free for the inconvenience. I said no. That I just want fresh hot food. So many places for people to go to eat, why would you mess it up for the ones that do pick Zaxby’s to eat at. This was unacceptable. Do better. Zaxby’s in Mauldin, SC 29662.

### 3/5 — Good food, coupons never work

*2026-08-22, version 13.1.0*

Love the food but the coupons and deals never work on the app.  Would love to be able to save the money you claim I could.

### 1/5 — Unable to order single drinks

*2026-08-21, version 13.1.0*

Unable to order a drink unless you get a meal. So if I order a salad and want a drink, it tells me to pick a flavor, but has no option for adding flavor/what kind of soft drink I want. Then staff gets pissy when you want to add a drink at the drive thru

### 1/5 — No rewards

*2026-08-20, version 13.1.0*

Got the app for the sign on bonus nuggets. Didnt get them, so called support and they told me I would to order to get the coupon. Places an order and even over a day later havent received the sign on coupon, or points for the order I placed.

### 5/5 — Happy customer

*2026-08-19, version 13.1.0*

It was a 5star Experience!!

### 1/5 — No way to add sauces or choose water for meal

*2026-08-19, version 13.1.0*

Fix it

### 5/5 — Zaxby’s is the BEST!!!

*2026-08-18, version 13.1.0*

i love me some zaxby’s…it’s so gooood and the chocolate chip cookies are perfect when baked correctly!! the sweetness of the banana pudding milkshake is top tier. if you haven’t tried it. you missing out. but if you don’t like banana pudding then your not going to enjoy the milkshake. ok ok enough talking. i’m in the middle of eating my zaxby’s meal. loaded fries coming up. yum yum tasty. so stop reading these reviews and go ahead and download the app and get to ordering up your favorite meal!!! enjoy!!! 😭😋🤤

### 1/5 — Can’t sign on

*2026-08-17, version 13.1.0*

Network Request Failed is what I get when I try to sign in.

### 5/5 — Great

*2026-08-17, version 13.1.0*

Great

### 2/5 — Window

*2026-08-16, version 13.1.0*

The young lady, taking orders at the window was speaking so fast and slurring her words that you could not understand what she was saying. I asked her to repeat herself several times. It’s very frustrating when you keep saying what what did you say and they still don’t get the hint that they are not speaking clear.

## Frequently asked questions about Zaxbys

### What can I order through the app?

You can order all your Zaxbys favorites, including Chicken Fingerz™, wings, sandwiches, Zalads®, and crinkle fries. The app provides direct access to the full menu for easy selection.

### How do I earn rewards?

You earn points through the Zax Rewardz program for every dollar you spend. Each dollar spent earns 10 points, which can then be redeemed for exclusive rewards and free food.

### Can I get my order delivered?

Yes, the app allows you to get your order delivered directly to you. You can also select the option for pickup at your chosen local Zaxbys location.

### Is this app free to use?

The app itself is free to download and use. While there are no upfront costs to use the app, you will be purchasing food items through it, and there may be in-app purchases for certain items or features.

## Version history (last 5 releases)

### 13.1.2 — 2026-08-26

Thanks for using the Zaxbys app - You’re going to love our latest update! This release includes numerous performance enhancements and bug fixes to improve your experience.

### 13.1.0 — 2026-08-14

Thanks for using the Zaxbys app - You’re going to love our latest update! This release includes numerous performance enhancements and bug fixes to improve your experience.

### 13.0.1 — 2026-07-26

You’re REALLY going to love our latest update!
We've made Zax Rewardz even better! This update introduces exciting enhancements designed to make earning and redeeming rewards easier, faster, and more rewarding.
In this release you'll find:
  • A refreshed Rewards experience with improved navigation for Points, Deals, and Status.
  • A new premium member experience with exclusive perks, including free Go Big upgrades and VIP pickup benefits for eligible members.
  • Scan has moved to the main navigation for faster access in-store and at the drive-thru.
  • A faster, simpler sign up and login experience with passwordless authentication and support for Face ID.
Update now to enjoy the latest improvements and get even more from every Zaxby's visit!

### 13.0.0 — 2026-07-14

You’re REALLY going to love our latest update!
We've made Zax Rewardz even better! This update introduces exciting enhancements designed to make earning and redeeming rewards easier, faster, and more rewarding.
In this release you'll find:
  • A refreshed Rewards experience with improved navigation for Points, Deals, and Status.
  • A new premium member experience with exclusive perks, including free Go Big upgrades and VIP pickup benefits for eligible members.
  • Scan has moved to the main navigation for faster access in-store and at the drive-thru.
  • A faster, simpler sign up and login experience with passwordless authentication and support for Face ID.
Update now to enjoy the latest improvements and get even more from every Zaxby's visit!

### 12.12.1 — 2026-06-02

Thanks for using the Zaxbys app - You’re going to love our latest update! Want us to time your order with your arrival? Of course you do! With this release, we'll fire your order to the kitchen based on your location. It's one more way we're working to ensure your digital order is hot, fresh and ready. As always, this release also includes performance enhancements and bug fixes to improve your experience.

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## More apps by Zaxby's Franchising, LLC

- [Zaxbys Conferences](https://appshunter.io/ios/app/zaxbys-conferences/id1147113902)
- [Zaxby's Crisis Management](https://appshunter.io/ios/app/zaxbys-crisis-management/id1481408608)
- [Zaxby's Znet](https://appshunter.io/ios/app/zaxbys-znet/id1482122686)

All apps by Zaxby's Franchising, LLC: https://appshunter.io/developer/922206845

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*