# ZDialer by Zoho Voice — Cloud telephony app for SMBs

> Cloud telephony app for SMBs with CRM integration and advanced call features. (iPhone/iPad app by Zoho Corporation.)

- Source: https://appshunter.io/ios/app/zdialer-by-zoho-voice/id1600622064 (this page in markdown: same URL + `.md`)
- Developer: [Zoho Corporation](https://appshunter.io/developer/388384807)
- Category: Productivity, Business
- Price: Free
- Rating: 4.40/5 from 396 App Store ratings · 27 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.6 · 40 MB
- Languages: American English, Arabic, Bulgarian, Czech, Danish, Dutch, French (France), German (Germany), Hebrew, Hindi and 15 more
- Released: 2022-02-01
- Data updated: 2026-08-31
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/zdialer-by-zoho-voice/id1600622064/reviews.md

## What is ZDialer by Zoho Voice?

Business calling, simplified

Zoho Voice, Zoho’s cloud telephony solution, is specifically built to simplify your business communication. With AI-powered insights and smart communication channels, you can set up a flexible, hybrid contact center to connect with customers and teams, handle calls more efficiently, and keep conversations organized as you grow.

Trusted by over 25,000 businesses, Zoho Voice powers 7 million+ calls every month across the globe, with phone numbers available in 180+ countries. It offers a reliable way to manage calls, track team performance, and stay connected with customers.

ZDialer by Zoho Voice is a reliable mobile app that lets you make and receive business calls directly from your phone. With a secure internet connection, simply log in using your Zoho Voice credentials and start calling. Stay on top of follow-ups with ease: add notes, update call outcomes, and transcribe recordings, so you can manage customer conversation anytime, anywhere. 

Features
• Clean, intuitive interface with quick access to dialpad, call logs, and notifications.
• Access your mobile contacts to place calls directly from ZDialer.
• Make and receive calls, record conversations, add notes, and update call outcomes (disposition) in just a few taps.
• Send and schedule messages using custom texts or templates, and manage conversations across instant messaging platforms (WhatsApp and Telegram).
• View call logs, access recordings, and listen to voicemails without switching to the web console.
• Transcribe call recordings and voicemails into clear, readable text.
• Use tap-to-call for faster outbound communication.

## Key features

- Multiple teams, one account
- Purchase and assign phone numbers
- CRM and helpdesk integration
- IVRs, Call Queues, Business Hours
- Live Call Monitoring
- Call Recording
- Make and receive calls globally

## What do users think of ZDialer by Zoho Voice?

Overall sentiment: negative

**Pros**

- 👍 Call quality is good
- 👍 Integrates with Zoho CRM
- 👍 Responsive support team
- 👍 Works with BIGIN

**Cons**

- 🐛 Very slow and glitchy
- 🐛 Inconvenient limitations
- 🐛 Unusable for incoming calls
- 🐛 Calls often fail to connect
- 🐛 App screen is blank/not loading
- 🐛 Inconsistent call answering
- 🐛 Calls dropped or don't connect
- 🐛 SMS badly implemented
- 🐛 No voicemail notification
- 🐛 No audio on calls
- 🐛 App takes a long time to open
- 🐛 Contact list handling is poor
- 🐛 SMS cannot be deleted
- 🐛 MMS not supported
- 🐛 Group messaging not supported
- 🐛 App keeps crashing
- 🐛 App not working after update
- 🐛 Blank screen, app does not work

**Commonly reported bugs**

- Slow and glitchy
- Inconvenient limitations
- Almost no chance of incoming call connecting without app open
- Outbound calls often fail to connect
- Never has worked
- Does not easily sync with Zoho CRM
- Problems connecting all the time
- Incredibly inconsistent in ability to answer calls
- Calls are dropped all the time or don’t connect
- Service team wants to fix it, but issues still come up
- App screen is blank and not loading anything
- Notifications do not pop up on iOS or Windows 11
- SMS are badly implemented
- Never tells if someone left a voicemail
- Voicemail server error shows up
- Call says 'reconnecting', ends right away or no audio
- Have to close and reopen app almost every time a call comes in
- App takes 20 mins to open
- Very slow to use
- iOS app not integrated to CRM for contact name lookup
- Have to save contact into Zoho Voice to make available on iOS app
- Have to restart at times to get it working
- Can this app receive messages?
- Keeps crashing
- No abre la aplicación
- Current version just stopped working
- Not able to delete SMS
- MMS are not supported
- Group messaging is not supported
- Pop up asking to rate it, submit button never gets focus
- Blank screen - app does not work!

**Most requested features**

- Improve SMS functionality
- Support MMS (images/screenshots)
- Support group messaging
- Allow contact list integration with CRM on iOS app
- Option for personal contact list
- Support simplified Chinese
- Ability to receive business messages
- Add notification icon to Home Screen (already implemented)
- Improve contact sync with Zoho CRM

## Recent user reviews (10 of 27)

All indexed reviews: https://appshunter.io/ios/app/zdialer-by-zoho-voice/id1600622064/reviews.md

### 3/5 — Better than Nothing

*2026-06-30, version 3.1.1*

It’s very slow and glitchy, and has some inconvenient limitations.  It’s better than nothing, but there’s lots of room for improvement.

I give it 2.5 out of 5 stars in it’s current state, rounded up to 3 out of 5

### 1/5 — No sirve

*2025-10-02, version 1.9.3*

No sirve para nada, como se le hace para cancelar la suscripción de prueba? Desde que active recobo llamadas de fraude de estados unidos

### 1/5 — Unusable for incoming calls

*2025-07-22, version 1.8.1*

The main platform is mostly fine but unless you have the app already open there's almost no chance of a call connecting. Even with the app open the chances are limited. It's slightly better making outbound calls but they often fail to connect too. It's easier to wait for missed call emails and then try to call the person... From your mobile number

### 1/5 — Never has worked

*2025-07-03, version 1.8.1*

pretty much the above

### 1/5 — Zoho CRM Sync

*2025-06-20, version 1.8.0*

Why does this app not easily sync with Zoho CRM. Makes no sense.

### 1/5 — No sirve

*2025-05-21, version 1.8.0*

Todo el tiempo tiene problemas para conectarse

### 1/5 — 50/50

*2025-05-15, version 1.6.2*

It’s nice if you have Zoho CRM as you know who is calling in. But it is incredibly inconsistent in its ability to answer calls. Calls are dropped all the time or don’t connect. The service team wants to fix it. But the issues still come up, impacting our customer service capabilities.

### 1/5 — Not functioning

*2025-05-11, version 1.6.2*

Tried to open app, asked to verify email, went to check email. Then back to app and app screen is blank and not loading anything.

### 5/5 — Notification bug with version 1.6.0

*2025-04-10, version 1.6.0*

I have noticed that notifications do not pop up on iOS or on windows 11. This seems to have stopped a few days ago. This maybe to do with the new version 1.6.0

### 1/5 — Needs a lot of work

*2025-02-06, version 1.5.19*

Pretty buggy and outdated. If someone from your team answers a call, it wouldn’t tell you. SMS are badly implemented. Never tells if you someone left a voicemail, voicemail server error shows up when trying to listen to voicemail.

## Frequently asked questions about ZDialer by Zoho Voice

### What does ZDialer by Zoho Voice do?

ZDialer by Zoho Voice is a cloud telephony app designed to transform business communication for SMBs. It allows users to manage multiple teams under one account, purchase and assign phone numbers, and integrate with CRM and helpdesk systems. The app enables making and receiving calls globally with an internet connection.

### What are the key features of ZDialer by Zoho Voice?

Key features include setting up multiple teams with defined user privileges, purchasing and assigning phone numbers, seamless integration with Zoho CRM and Desk, and advanced telephony functions like IVRs, Call Queues, Business Hours, Live Call Monitoring, Call Transfer, Call Recording, Voicemail, and Call Logs.

### Is ZDialer by Zoho Voice free to use?

The application itself is free to download and use. However, users will need to purchase voice credits to make local and international calls. Specific pricing for phone numbers and voice credits is not detailed in the provided description.

### What are the system requirements for ZDialer by Zoho Voice?

To use ZDialer by Zoho Voice, you need an active internet connection to make and receive calls. The description does not specify operating system requirements for mobile devices or desktop compatibility.

### How can ZDialer by Zoho Voice help my business?

This app can help your business by centralizing team communication, providing a professional business phone number, and offering advanced call management features. Integration with CRM systems allows for better customer interaction by displaying caller details directly within the app.

## Version history (last 5 releases)

### 3.3.1 — 2026-08-14

We've made a few bug fixes and performance enhancements.

### 3.3.0 — 2026-08-13

We have integrated Siri and also implemented a few bug fixes and performance enhancements.

### 3.2.2 — 2026-07-23

We've made a few bug fixes and performance enhancements.

### 3.2.1 — 2026-07-14

We've made a few bug fixes and performance enhancements.

### 3.2.0 — 2026-07-02

We've made a few bug fixes and performance enhancements.

## Apps similar to ZDialer by Zoho Voice

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Textr Team:VoIP Business Phone](https://appshunter.io/ios/app/textr-teamvoip-business-phone/id1611524011) | 4.2 (62) | Free | Productivity |
| [Tuta Mail: Secure Email](https://appshunter.io/ios/app/tuta-mail-secure-email/id922429609) | 4.7 (3,544) | Free | Productivity |
| [IONOS](https://appshunter.io/ios/app/ionos/id1080444849) | 4.4 (14,533) | Free | Productivity |
| [Email Finder - Data Extractor](https://appshunter.io/ios/app/email-finder-data-extractor/id1615541036) | 4.2 (302) | Free | Productivity |
| [Attio](https://appshunter.io/ios/app/attio/id1511545395) | 3.6 (28) | Free | Productivity |
| [Calley](https://appshunter.io/ios/app/calley/id1222888599) | — | Free | Productivity |

## More apps by Zoho Corporation

- [Zoho Docs](https://appshunter.io/ios/app/zoho-docs/id388384804)
- [Zoho Invoice Maker App](https://appshunter.io/ios/app/zoho-invoice-maker-app/id413017364)
- [Zoho CRM - Sales & Marketing](https://appshunter.io/ios/app/zoho-crm-sales-and-marketing/id444908810)
- [ServiceDesk Plus \| On-premises](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266)
- [ManageEngine Ping Tool](https://appshunter.io/ios/app/manageengine-ping-tool/id460362949)
- [ServiceDesk Plus \| Cloud](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710)

All apps by Zoho Corporation: https://appshunter.io/developer/388384807

## Related topics

[zdialer by zoho voice](https://appshunter.io/ios/topics/zdialer-by-zoho-voice) · [zdialer](https://appshunter.io/ios/topics/zdialer) · [dialer app](https://appshunter.io/ios/topics/dialer-app)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*