# Zeapon Lab — user reviews > 25 indexed App Store user reviews of Zeapon Lab by Dongguan Zeapon Technology Co.,Ltd, rated 1.65/5 from 31 ratings. - Source: https://appshunter.io/ios/app/zeapon-lab/id1505338206/reviews - App overview in markdown: https://appshunter.io/ios/app/zeapon-lab/id1505338206.md - Rating breakdown: 5★ 2 · 4★ 1 · 3★ 2 · 2★ 1 · 1★ 21 ## Newest reviews (8 of 25) ### 1/5 — Do not buy Zeapon: I am not alone in my disappointment. *2021-12-25* Look around at reviews on Amazon and even this forum. It’s all bad, and all too true. $600 wasted. This was a really great slider-app combo—until Zeapon updated the app, then its became a brick. Months of ZERO FUNCTIONALITY, with no solution in sight. I don’t think they are interested in supporting the English-speaking customer base. The support here is so poor I feel Paying Customers should not expect this manufacturer to act in good faith. A shame, as I was really looking forward to the pan-tilt head. I don’t FB or Instagram, and could not contact Z for months, finally got an email, to no effect. This email was only after a YouTuber (not the unresponsive Zeapon rep Scott Duncan) who was in contact with Z already asked them to contact me. He had a Google drive tutorial on updating the FW—no audio, all in Mandarin . Hmmm. ### 1/5 — Nothings is connecting *2021-08-31* I followed the instructions nothing is connecting I even updated the frimware still nothing just a black screen. ### 1/5 — Same issue! *2021-08-16* blackscreen! ### 1/5 — Not working *2021-07-24* Tried to connect forever but never got connected ever since 😒 slider is useless with out the app ### 1/5 — App Won’t connect. No Android app *2021-07-11* App won’t connect and I would really prefer an android app (regular phone is Google Pixel). Slider is great, but the motor is USELESS for time lapse and other things I bought it for without the app. Will be returning the motor and using this manually until this company gets their stuff together. ### 1/5 — App doesn’t work *2021-07-10* This app doesn’t work. I test it on two different phones (iOS) with the same result. After making an update for motor and upgrading the app I am trying to connect the phone with the device with no luck. Screen with selecting the device is black and app is frozen. Great job zeapon. Currently slider is useless for me since I am using it for timelapses. ### 1/5 — App is non-functioning *2021-06-28* Downloaded the app from iOS App Store. Using an iPhone 12 Pro Max. App takes forever to get past “connecting” screen, then it says “select a model” but there’s nothing to select, just a black screen and the only thing left to do is force close the app. Followed the instructions from the update video to upgrade the firmware, still the same issue. Very disappointing! ### 1/5 — Won’t connect to Zeapon 2 Plus *2021-06-02* Won’t connect to slider and app freezes ## Most critical reviews (10 lowest-rated) ### 1/5 — 请增加定点停留时间 *2026-05-21* 作为一个高端双轴，控制软件增加一个顶点停留时间应该很简单吧，以及很多轨道都有的末端减速，软件设计稍微上点心啊 ### 1/5 — If you bought this return it *2025-11-29* The app is useless. Timelapse and 1% speed with pan head does not sync up with movement. App also won’t update any hardware ### 1/5 — Smh Not | Good Zero Supoort *2025-04-30* This things is supposed to be all so nice! Blah Blah, can't update the firmware on the PAN heads. The support is poor....there posting on every social media outlet but won't provide support. Won't answer questions or any of that. Thing is useless without a app. App notifies you of updates but won't allow you to update anything. Not from phone or a ipad. I would honestly give it a (zero) star if I as the product is too expensive to have such horrible software. ### 1/5 — Smh Not | Good Zero Supoort *2025-04-17* This things is supposed to be all so nice! Blah Blah, can't update the firmware on the PAN heads. The support is poor....there posting on every social media outlet but won't provide support. Won't answer questions or any of that. Thing is useless without a app. App notifies you of updates but won't allow you to update anything. Not from phone or a ipad. I would honestly give it a (zero) star if u coukd as the product is too expensive. ### 1/5 — App no longer works *2024-12-15* I’ve had this slider for a while. I charged a battery, popped it on. Opened the app, then turned on the slider and the app does not see the slider. Even though I’ve used the app in the past with no issues. ### 1/5 — Nearly unuseable *2023-10-12, version 2.7.3* Unfortunately this update I can barely use this, it’s completely freezing constantly causing massive delays for our studio. Please fix this asap ### 1/5 — Bad app renders great hardware almost useless *2023-09-12, version 2.7.1* Buggy and unreliable. Such a shame. ### 1/5 — Gear is amazing, the app… not so much. *2023-07-17* I just spent all this money on beautiful quality products for the app to not allow me to connect. ### 1/5 — Pan head? *2023-07-17* Pan control won’t link Very disappointed in this app. Was looking forward to controlling the pan head as well as the slider motor with the app, but the app has a hard time linking to the slider motor and will not connect to pan control motor at all. What a waste of tech. Very disappointing. I was very excited about the possibilities of having second camera automation at an affordable price Might return this slider completely due to lack of control features. It was highly recommended by several professionals, but apparently I’m not as fortunate to get a working model ### 1/5 — Does not connect to device *2023-04-30* I have an iPhone 13 with the latest iOS and I can’t even see the Zeapon even with Bluetooth enabled. This means the value of the device is very low. ## Most praised reviews (7 highest-rated) ### 5/5 — Update fixed some vital bugs *2024-01-11* Very Fun with slider and pons pt ### 5/5 — Love the slider, App needs some attention *2022-04-14* I gave you guys 5 stars because this slider is a great value. In future app versions it would be nice to have a smoothing function between the waypoints. Maybe it could work like curves in photoshop. The app sometimes crashes suddenly when trying to connect the PONS to an iPhone 7. It seems more stable on android platform. Otherwise the slider is an excellent tool and my videos are looking much better. Keep working on it! Thank you! I’m a fan. ### 5/5 — Updated review *2022-03-23* Update: just realized I had to update all devices with latest firmware. Everything is working functional ### 4/5 — App works if you update Micro2 firmware! *2021-11-21* All of these reviews say the app doesn’t function, which is true out of the box. I purchased a Zeapon Micro2 plus and the app would not recognize it. I followed the instructions that popped up and, after some googling and finding the firmware page (the site is in Chinese) I was able to easily install the new firmware. Once it was updated the app connected very easily and I was able to use some of the basic features immediately. 4 stars because the app is not super user friendly, neither is the firmware upgrade process. But it does work! ### 3/5 — Update is tedious but works. *2021-07-11* This is a great slider and nearly silent operation. Upon using it the first few times, no problems. Took it out for a shoot to find there had been an “update” which ended up costing me an hour because I had to troubleshoot their “improvements” and manually update with my computer. Such a pain in the butt. I hope they don’t do that the day I’m working for a paying client! ### 3/5 — Decent *2020-04-26* Decent enough initial release, but doesn’t compare to edelkrone’s app (granted edelkrone gear costs way more). In the future it would be nice to have the ability to apply a curve to the speed so there’s control over how the camera eases into positions. The ability to manually input the number of seconds for a move to be completed rather than a relying on graph with sliders would be great too. In timelapse mode, there is only a shoot move shoot functionality (which is great if you can find the right cable for your camera). But for users who don’t want to rely on Zeapon’s motor to control camera shutter and prefer their own intervalometer, it would be great to allow continuous slow movement over a chosen period of time. Just my initial thoughts after using the app for only a short while. Overall, does what it needs to. Pairing is very easy and everything is intuitive. Just hoping it will continue to improve in the future ### 2/5 — Bugs galore *2023-09-08, version 2.7.1* This was a reliable app for a while but the latest version constantly freezes and throws up error messages that can’t be dismissed, locking the app completely. Extremely poor user experience at the moment. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-24.*