# Zeel In-Home Massage Therapist — user reviews > 119 indexed App Store user reviews of Zeel In by Zeel Networks Inc., rated 4.80/5 from 10,762 ratings. - Source: https://appshunter.io/ios/app/zeel-in-home-massage-therapist/id621692157/reviews - App overview in markdown: https://appshunter.io/ios/app/zeel-in-home-massage-therapist/id621692157.md - Rating breakdown: 5★ 9,822 · 4★ 542 · 3★ 128 · 2★ 44 · 1★ 226 ## What do users think of Zeel In? Overall sentiment: negative **Pros** - ⭐ Amazing service - 🤗 Excellent therapists - 🏠 Convenient in-home massages - 👍 Easy to use app - 💳 Reasonable pricing **Cons** - 🚫 Unreliable service - frequent cancellations - ❌ Poor customer service and support - 💰 Expensive compared to local options - 🔒 Difficult to cancel memberships - 🤔 Automatic tip inclusion **Commonly reported bugs** - App crashes and freezes - Booking issues - wrong dates, therapists - Login and account access problems **Most requested features** - Ability to choose and rate therapists - Same-day booking availability - Landscape mode support for iPad - Improved account management and cancellation process ## Newest reviews (18 of 119) ### 4/5 — Good, but *2025-08-07, version 3.5.2* It would be much better if they provided an option to request 120 minutes. As of now, you have to mention it in your booking notes, and communicate with the therapist AFTER they have been assigned to ensure they can accommodate 120 minutes. When they can’t, you have to go through the whole process again. I can reach out to the people coordinating it to avoid this, but they tell you to message the therapist. It’s always so stressful to get 120 minutes. If they would provide that option initially, it would be much simpler. I’ve been a ZEEL member for years, and this has always been an issue. Ninety minutes is not enough for my body. I’m actually surprised they haven’t already provided those options. ### 1/5 — Funds Held After Missed Appointment – Unacceptable Experience *2025-05-20, version 3.5.0* I scheduled a massage through Zeel and confirmed with the therapist, but they never showed up. I waited, called multiple times, and even reached out personally—no response. Despite Zeel’s failure to deliver the service, my funds were still withdrawn on Friday. It’s now several days later and the funds are still being held. When I contacted my bank, they confirmed Zeel is the one withholding the funds and must release them. If a therapist had actually completed the service, their payment would likely have already been processed and reduced by now. The fact that no service was provided, yet my money is tied up for days, feels intentional and deeply unprofessional. To make matters worse, Zeel hasn’t offered any real remedy—not even a reschedule for Saturday or Sunday. This experience is not customer-centric and shows a troubling lack of urgency or care. I can’t recommend this app until they revise how they handle failed appointments and funds for services never received. ### 1/5 — Horrible dishonest ripoff service *2025-05-06, version 3.5.0* Auto charged me for a year without me knowing for over $3000. Won’t refund me. Also won’t let me use the credits without signing up for a new subscription which is criminal. So I can’t use the $3000 they charged me because I canceled my subscription. Do not trust this dishonest horrible company! ### 1/5 — Scammed *2025-04-27, version 3.5.0* Therapist confirmed then said they were running late then never showed but still charged me. I have emailed the help desk and after I emailed them they locked my account. ### 1/5 — Horrible *2025-03-27, version 3.5.0* Booked an appointment, he didn’t show up. They said they’ll give me a complimentary massage the next day. What do you know, they blocked my account. I can’t login and password reset doesn’t work. When I try to call them from my number it doesn’t work, but any other number works. Disgraceful ### 1/5 — No show no communication *2025-03-16, version 3.5.0* Booked a treatment, confirmed with a provider, and no one showed up and no one (provider or Zeel) contacted me. When I reached out to support, they told me I would not be charged for my cancellation. My cancellation? Clown show. ### 1/5 — Undertrained Customer Service *2025-01-09, version 3.4.7* My sister has ataxia and bad back pain. I wanted to set up an appointment for her but lying flat on the table was hard for her and painful. The customer service agent first said yes to an alternative option of her sitting up. Then I got a follow up email saying no we can’t. I asked them to provide alternative suggestions to make it work. And got nothing. Radio silence. Really bad communication. Super disappointing, especially knowing my sister’s condition I expected they’d care enough to make it work. ### 1/5 — Refunds are difficult *2025-01-05, version 3.4.7* Often appointments are not filled and it is difficult to get a refund. Support is super slow in responding which adds to the frustration. ### 1/5 — Live chat broken, app twitchy *2024-11-17, version 3.4.4* Twice now the app has booked a massage for me when I selected my spouse at booking. I can only get a provider response about 1/4 attempts and the Live Chat feature in the help menu gives an error screen so you can’t contact anybody to fix it. The service is great when it functions correctly but it almost never does. ### 1/5 — Scammed *2024-08-26, version 3.4* Therapist confirmed then said they were running late then never showed but still charged me ### 2/5 — Sideways *2024-06-15, version 3.3.8* What is it with all these iPad apps that will not reorient to Landscape mode. iPads are very often in cases with keyboards that require Landscape. I can’t imagine it’s very hard to add a line of code since most mobile apps have it. Deleting the app since I’m not going to hold my iPad sideways to use it. And now I read that there is a gratuity automatically added. That’s not a gratuity. That’s just a jacked up way to charge more for the service. If it’s not optional it’s not a gratuity it’s part of the base price. ### 1/5 — If you live in a big city a spa will be way cheaper *2024-03-15, version 3.3.8* If you live in a big city, a local spa is gonna be far cheaper. I used to use this app once a week for massages but because of the 50% price increase in just the last 2 years years are absurd. They blame it on inflation and Covid - enough with that nonsense. Local massges cost way less direct with masseuse or a spa. ### 2/5 — Can’t request same-day *2024-02-17, version 3.3.8* [updated 2/16/24] app support responded to say same-day massages aren’t available in all areas. Zeel needs to change the byline for the app since that is the very thing they advertise. Unfortunately we’ll likely cancel our subscription. For over six months the app hasn’t allowed requesting same-day massages. The first date it shows in the scheduling page is the next calendar day. Zeel support is good at helping schedule via SMS to setup a same day massage, but that defeats the value of the whole app. Today Zeel support told me to delete the app, reinstall it and log back in. I followed these steps and it’s still an issue. The additional back-and-forth with SMS messages is enough to have me just get a refund for the current month and switch to LifeTime therapists are any of the nearby acupressure places. (Which all allow walk-ins) ### 2/5 — Can’t requesr same-day *2024-02-04* For over six months the app hasn’t allowed requesting same-day massages. The first date it shows in the scheduling page is the next calendar day. Zeel support is good at helping schedule via SMS to setup a same day massage, but that defeats the value of the whole app. Today Zeel support told me to delete the app, reinstall it and log back in. I followed these steps and it’s still an issue. The additional back-and-forth with SMS messages is enough to have me just get a refund for the current month and switch to LifeTime therapists are any of the nearby acupressure places. (Which all allow walk-ins) **Developer response:** Hello Nevets, same-day and short-notice appointments from the app and website are not available in all areas. If you are unable to submit a same-day or short-notice request please reach out to our support team at help@zeel.com when you are looking to submit your appointment request and we would be more than happy to assist with scheduling. We thank you for your continued support of the company and look forward to hearing from you soon. ### 1/5 — Shady practices with memberships. Just charges a homeless unemployed person for messages *2024-02-04, version 3.3.8* I am unemployed and homeless, and been trying to cancel this for over a year. They make it really difficult to cancel your membership threatened to charge you a massive early termination fee and they will just randomly charge you a year after you’ve used their service for the monthly membership fee. I’m homeless I’m unemployed and they overdrew my account taking a membership for a service I couldn’t use in the first place. I have no home for them to come to. no one responds to customer service inquiries. This is basically a scam. Don’t sign up for the membership and I wouldn’t use them at all. ### 2/5 — Used to be good and now it’s trash *2024-01-09, version 3.3.7* I used to love using zeel however the support service has gone down hill quickly over the past few months. The last straw was reaching out to support recently and they told me someone would get back to me ASAP and it’s been over a week. Take your hard earned money elsewhere. ### 1/5 — Arcane login *2023-12-27, version 3.3.7* I want to use this app, but after signing up my phone didn’t save the password. It’s just email and a unique password to Zeel. Super annoying they don’t use some kind of SSO to make it easier. I deleted it; nothing less relaxing than having to remember yet another password or reset it. ### 1/5 — Membership locks you in and then doesn’t give you credits *2023-11-18* I have been signed up for a membership for nearly a year but have only received a credit as appropriate to my contract 3 times. Zeel continues to hold me in this contract despite the fact they are failing to credit me appropriately. There is no way to contact them to find out why I’m not being credited and they want to charge $200 to cancel my account which by this point has already elapsed the expected 12 months of the contract. The credit card on the account has over more than 10 times the available balance as 1 month’s credit but it’s not being billed. Also, therapists frequently reschedule or cancel at the last moment. **Developer response:** Hello Elfmodem, we understand how frustrating provider lateness and cancellations can be and would like to ensure that you have a positive experience with your future bookings. We'd also like the opportunity to look into your Zeel membership and correct any potential issues with your billing. Please reach out to us at help@zeel.com so we can fully address your various concerns. Thank you. ## Most critical reviews (10 lowest-rated) ### 1/5 — Go to a spa! *2026-05-23, version 3.5.8* I know it is tempting to try to get a massage in your home. Hire a private therapist who does that or go to a spa. The therapists on this app are on this app because they aren’t good. They also don’t keep very much of the money so they don’t have to be good! ### 1/5 — Fraudulent practices *2026-05-22, version 3.5.8* The company activates membership and charges without any notice ### 1/5 — Sexual Predators *2026-04-01, version 3.5.8* Run away from this app ### 1/5 — Left wanting… *2026-02-22, version 3.5.8* We had scheduled two back to back 90m massages. Great communication on the front end to set up everything. However the therapist arrived at our hotel, complained about finding parking and canceled. It took hours to get Zeel app support. I’m very disappointed and will be making other plans in the future. This was a real let down, first by the therapist and then not getting timely help or support. Edit: I finally get a response over 3 WEEKS after the issue occurred despite a chat entry and an email from me asking for help??? There is no coming back from that long a wait asking for help and a resolution. Nope. We’re done. ### 1/5 — Left wanting… *2026-02-01, version 3.5.7* We had scheduled two back to back 90m massages. Great communication on the front end to set up everything. However the therapist arrived at our hotel, complained about finding parking and canceled. It took hours to get Zeel app support. I’m very disappointed and will be making other plans in the future. This was a real let down, first by the therapist and then not getting timely help or support. ### 1/5 — Cancellation policy *2025-11-17, version 3.5.4* I’m very dissatisfied with this app’s cancellation policy. I request the same therapist every week, yet this time the app assigned me to someone I did not choose. I canceled seven minutes after booking—hours before the appointment—yet was still charged a $25 fee. It’s is unreasonable to penalize customers for canceling a session that was scheduled incorrectly by the platform. Users should be able to select their own therapist without being charged for correcting the app’s mistake. ### 1/5 — Overcharged *2025-11-03, version 3.5.4* Do not recommend. I was a first time user so I had a welcome promo of $40. The appointment I first book was the wrong type of massage so I cancelled in less than 2 minutes to rebook. The $40 disappeared and I was charged an additional $47. I tried to chat with support with no success after waiting for over 45 minutes. ### 1/5 — Service is unreliable and support is frustrating *2025-10-25, version 3.5.4* This service is awful. One of several times requesting services only to have them not deliver and hold a charge on my cc. Canceling my account and using other apps that are reliable and produce ### 1/5 — Broken phone app and website with no customer service *2025-08-16, version 3.5.2* The title says it all. Hopefully we get our money back! ### 1/5 — Scam *2025-06-26, version 3.5.1* I had an appointment scheduled and cancelled 5 minutes after. I never received my refund and they stopped responding to me, blocked me from accessing my account, and if I tried reaching out numerous of times and no help. ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing Service *2024-12-31, version 3.4.7* I’ve been using this app for over a year now and it has been a game changer. I book a massage once a month and the process is so easy and the massage therapists they vet are incredible and professional. I’ve had nothing but great experiences using this service and it’s great having the convenience of them coming to your home on your schedule. My husband got me a subscription as a gift and it’s honestly the best gift anyone has ever gotten me. Highly recommend! ### 5/5 — Excellent in every way *2024-05-15, version 3.3.8* App is easy, efficient and accurate. Service is dependable, professional and high level. I've had several in home massages booked through Zeel and all were excellent. I can not recommend more highly. ### 5/5 — ⭐️⭐️⭐️⭐️⭐️ *2022-06-16, version 3.1.8* Had a monthly massage for the las 4 years with my preferred therapist😍 Zeel is super convenient and provides excellent service😍 Try them - today 👏🏽👏🏽😍😍😍😍😍 ### 5/5 — Good app *2021-09-16, version 3.1.6* Easy to use. Good reminders. Too bad pandemic makes it hard to find therapists. ### 5/5 — Customer Service Improving *2021-03-03, version 3.0.5* Original review was negative reflecting a horrible experience with the service / follow up a support but got a call from the head of support a few hours later who said and did all the right things to make it right. I definitely believe he is on the right track to make the experience better. ### 5/5 — Efficient and accommodating *2020-10-09, version 3.0.1* If you call a brick and mortar massage location you are waiting until next week for first availability. So far I have scheduled (3) massages either same day or next day and never had any problems. You can’t beat that. You can also rank your therapists and mark the good ones as a priority. This is the way to go for any businessman or woman who doesn’t have the extra 15-30 min drive time, wait time, and then drive time back. They come to you and this can save an hour as well as be on your terms. ### 5/5 — Loyal customer *2019-11-27, version 2.9.7* I have had a membership with Zeel for over a year now. I love the convenience, the app is super easy to use, the therapists are great and the customer service is very professional. This service has been a life saver for me being a full time mom. I often put the kids to bed then answer the door and go unwind with a relaxing massage. I love that I don’t have to drive to a location, they come to me. So easy, no babysitter and no driving. ### 5/5 — Was very unsure *2019-10-16, version 2.9.5* Was unsure of an app like this at first, with so many random people coming to my home, but app has been wonderful. Throughout my injury i had many wonderful therapists come to my home, so i decided to keep using them after. Wonderful membership program includes massage table you keep too!! 👍 ### 5/5 — Unapologetic Zeelot *2019-05-31, version 2.9.1* I have been a pretty consistent spa massage recipient for the past 10+ years. Zeel has ruined the spa experience for me. Why deal with the attitudes, wait times in the majority of local spas if they don’t have the additional amenities of hot/cold therapies etc? I love being able to put on a robe and crawl into bed for a nap after a 90 minute massage....no check out required! ### 5/5 — Best masseuses. *2019-05-19, version 2.9.1* You can prioritize who you want, so the company reaches out to them first. My problem is that I’m on my third masseuse that I want prioritized. Their app is easy, they reach out to you immediately, and will try to accommodate you as best that they can. I wish more companies would model after them. I like to give a few days notice, but you can ask for a massage that same day. Wherever you are. Try it. #zeeladdict --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*