# Zeel Provider — user reviews > 190 indexed App Store user reviews of Zeel Provider by Zeel Networks Inc., rated 4.54/5 from 558 ratings. - Source: https://appshunter.io/ios/app/zeel-provider/id1402297876/reviews - App overview in markdown: https://appshunter.io/ios/app/zeel-provider/id1402297876.md - Rating breakdown: 5★ 396 · 4★ 24 · 3★ 15 · 2★ 16 · 1★ 32 ## What do users think of Zeel Provider? Overall sentiment: positive **Pros** - 👍 User-friendly app - 🚀 Efficient and easy to navigate - 💰 Good pay and income opportunities - 🔒 Secure and safe platform - 🕰️ Flexible scheduling and availability management **Cons** - 🐛 Occasional app glitches and bugs - 🚨 Lack of communication from support team - 💰 Concerns about pay transparency and rates - 🚗 No reimbursement for travel expenses **Commonly reported bugs** - Notifications not working consistently - Login and password reset issues - Appointment booking and acceptance problems **Most requested features** - Ability to decline appointment requests - Improved SOAP note functionality on mobile devices - More detailed client information and history ## Newest reviews (18 of 190) ### 4/5 — Suggested Improvements *2026-07-30, version 1.10.0* Feedback for Medical Massage Documentation in the Zeel Provider App 1. Automate Patient Pain Assessments All required pain assessment scales should be automatically sent to the patient for completion prior to the scheduled appointment. Having these assessments completed before the session would improve efficiency, reduce administrative burden, and provide providers with clinically relevant information at the start of treatment. 2. Improve the Medical Massage Documentation Workflow The current appointment workflow does not provide sufficient time for providers to complete a comprehensive SOAP note while also delivering uninterrupted hands-on treatment. Clinical documentation should support patient care without reducing treatment time or requiring providers to choose between documentation quality and patient care. 3. Allow Pain Assessments to Save Independently Pain assessment scores should save independently as they are entered rather than requiring completion of the entire SOAP note. Currently, if the session documentation is interrupted or not finalized, pain scale data may be lost. This creates unnecessary duplicate work, increases the risk of missing clinical information, and can negatively affect continuity of care by preventing accurate comparison of patient-reported outcomes across visits. 4. Clarify or Update the Medical Massage Checkout Workflow The current training materials reference a “Check Out” process that is not available for medical massage appointments. Either: • Update the training materials to accurately reflect the existing workflow, or • Add a “Check Out” option for medical massage visits that preserves the provider’s session checklist and documentation requirements. These improvements would strengthen documentation accuracy, enhance provider efficiency, and support better continuity of care while creating a workflow that aligns with real-world medical massage practice. ### 4/5 — Checking Out *2026-07-15, version 1.10.0* The app works well for standard massage clients however I have been unable to check out of medical massage appointments without completing the entire SOAP note. I have updated, deleted, re-installed the app and I have reported to help desk as well as to the help team every time they reach out to me to confirm if I’ve completed the session. I’ve been informed this issue is being worked on. ### 2/5 — AI summary fully inaccurate *2026-06-17, version 1.9.50* Support for providers is very difficult to obtain, particularly with medical massage. No live support is available. Responses to inquiries or requests for assistance, if answered at all, rarely happen in under 4 days. Much goes ignored though. I don’t understand the high,AI generated summary of feedback from providers. Updates are rarer than support with a booking. It is a great way to earn extra income. Unfortunately though the pay isn’t great. Cost of living, supplies considered, gasoline, traffic, life, the payout is really low. There should be a much better payout to therapists after 7pm. There should be support available, and enough of it, while zeel still allows therapists to go to client homes. It’s grossly irresponsible not to. Medical massage work can be rewarding but it is a lot more responsibility on the therapist and paid less than other bookings. Clients show their invoices to me, showing what zeel bills for. Zeel keeps 68% of what they charge and no support is available to therapists. ### 2/5 — Support is limited *2026-06-05* Usually clients are easy to deal with but when they are not, which is a relatively small number, support is difficult to obtain. I recommend if going to a new client, do not park in their building if access is restricted and the gate needs to be unlocked with a clicker. When taking medical appointments, be sure to speak with the patient and learn details of street parking and also if they give the impression of being respectful of your time and are able to keep their appointments, or at least can give you a 24 hour notice of cancellation. If they aren’t home when you arrive for their appointment, there is no “no show” or “last minute cancellation” payment given, like with regular members. This is a great way to make a little extra money for a therapist, but medical appointments can result in a lot of extra work, being connected with patients who have PTSD or other psychological traumas. The work can be rewarding, immensely so, but there can also be unexpected issues that not everyone is prepared to encounter. Support, when reached by phone are very kind, but it is very hard to accomplish a connection. Chat support often goes unanswered days or even a week. If new to this platform, consider taking couples massage sessions. Therapists are kind and will give notes and tips which helped me when I was new. If you have a massage chair, bid on events as there are many friendly people who work well in team environments and will become great connections. And also, for late night appointments, consider that some times the client might have other interests so it’s best to only take sessions after 7pm if they are a couples massage. ### 5/5 — Free Money *2026-03-21, version 1.9.41* They provide so many massages it’s like free money! Who want a piece of this? ### 5/5 — Medical Massage Therapist *2026-03-19, version 1.9.41* I love being an Independent Contractor with Zeel. I meet some really wonderful people at the events and homes of clients. Thank you Zeel for the Experience💚💚 ### 5/5 — Service *2026-03-14, version 1.9.41* Professional and quality service you can rely on ### 5/5 — Good app *2026-03-11, version 1.9.41* I like it ### 5/5 — Awesome *2026-03-07, version 1.9.41* 100% worth it. ### 5/5 — Medical therapist *2026-02-17, version 1.9.41* ZEEL provides consistent professional service here in the Bay Area, California. I am happy with the amount of work. I get as well as the clients. ### 5/5 — Convenient and easy to navigate *2026-02-16, version 1.9.41* I have been using the Zeel provider app for five years and I can definitely attest that there has been much improvement within the app. It is easy to navigate and makes it convenient when on the go, picking up jobs and in putting my SOAP notes for medical massages. ### 5/5 — Provider *2026-02-15, version 1.9.41* Great career experience! ### 5/5 — Everyone is kind, lovely, and friendly. *2026-02-14, version 1.9.41* I am happy to take care of my massage clients. ### 5/5 — ZEEL Provider app *2026-02-14, version 1.9.41* So easy to use. Safe and appreciative clientele. wonderful way to make extra money during slow times of my private practice. ### 4/5 — Great Company‼️ *2026-02-14, version 1.9.41* Zeel is very organized and easy to work for. Thank you Zeel for providing this App! ### 2/5 — Glitches galore, engineering issues *2026-02-13* Excessive sign in issues where facial recognition and fingerprint recognition work sometimes. Setting availability and unavailability causes excessive app crashes. Support responds within 5 hours to up to two weeks. SOAP notes for medical sessions often self delete. Pay is subpar, doesn’t go up when rates go up even though the cost of living as well as cost of supplies increases. Takes advantage of independent contractor needs, somewhat compromising the quality of the seeming affordability of in-home services. ### 5/5 — S *2026-01-27, version 1.9.41* Works great! ### 5/5 — GREAT APP *2026-01-20, version 1.9.41* Very user friendly and efficient app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Glitches galore, engineering issues *2026-05-19* As much work as I can count on getting from zeal, 99% of which is working with veterans and requires documentation on electronic medical forms, the truth is this app is overwhelmingly underwhelming. As an independent contractor, the amount of issues I encounter with documentation and the high number of requests made by zeal to help them identify and isolate the problem is sadly, astonishing. Adding to that, glitches don’t really improve and signing in becomes more complicated over time. But the most annoying detail is how often medical documentation disappears altogether and has to be replaced, often hours or even a day after the session was completed and more patients have been seen. Engineering seems inadequate and this is highly disappointing as I seem to care more than zeel itself does. ### 1/5 — Terrible customer service *2026-03-30, version 1.9.41* Literally they can’t even sign me up and I’m 100% eligble ### 1/5 — Opaque and terrible pay *2025-12-18, version 1.9.40* They factored a tip into a flat even number base-rate prior to offering so it looked like i was accepting a $60/hr job without tip rather than a $38.80/hr job with tip already hidden in the flat payment. This is a scam that seems to pay out between 20-30% of the cost incurred to the client. I will not be working with this app again and I suggest you steer clear and be alert in accepting jobs. ### 1/5 — Meh *2025-10-18, version 1.9.37* Support is limited. Not compatible with facial recognition. Password won’t store in PASSWORDS. For a tech company, maybe this is engineered by remedial students, who got suspended for being lazy. ### 1/5 — SETTLING FOR LESS! With Zeel *2025-10-06, version 1.9.37* If you’re a Massage Therapist working for Zeel. Please find a way to make all of the money yourself and not depend upon Zeel to get you booked. You’ll Love Your Decision!! Get away, make your own way! ### 1/5 — Password reset not working *2025-09-07, version 1.9.33* I’ve reset my password and when I go to log in with the new password, it says wrong password. I’ve tried resetting multiple times with no success. ### 1/5 — Not pleased *2025-07-17, version 1.9.30* It took me over 3 weeks to try to apply. The process is very long and draining, we did it for me was the the work you have to provide every single job from 2018 to date like for real I gave so much information an uploaded certificate an insurance. I don’t like it. ### 1/5 — Meh *2025-07-16, version 1.9.30* Support is limited. Not compatible with facial recognition. Password won’t store in PASSWORDS. For a tech company, maybe this is engineered by remedial students, who got suspended for being lazy. ### 1/5 — Meh *2025-03-10* Support is limited. Scheduling is simple to do here, and also, making schedule changes, but the support feature and the ability to connect with support is dismally subpar. This is a mobile therapist service and the only option for support is through text and chat. A huge under-sight and lack of care for therapists who drive to client homes. In fact, it’s a liability in my opinion. Plus even in chat, sometimes there is no one to help, so you’re left alone when help is needed. ### 1/5 — Horrid Provider support! *2024-11-26* This app was 50% why I even got my massage therapy liscense, yet when I signed up and went through all of the hard stuff, all of a sudden I’m locked out of my account, I was then contacted by a provider support professional who told me everything was alright and they were just having a bit of an issue on their side…….well nearly a year later and no one’s helped me nor reached out, Even when contacted Zeel help it was of zero help…… I really wish I could get some help, a number or something but providers have no one they can contact and or call. ## Most praised reviews (10 highest-rated) ### 5/5 — ZEEL Provider app *2026-05-16, version 1.9.43* So easy to use. Safe and appreciative clientele. wonderful way to make extra money during slow times of my private practice. ### 5/5 — Everyone is kind, lovely, and friendly. *2026-05-09, version 1.9.43* I am happy to take care of my massage clients. ### 5/5 — You the best ❤️ *2026-05-07, version 1.9.43* You the best ❤️ ### 5/5 — Good app *2026-04-29, version 1.9.43* I like it ### 5/5 — Time management *2026-04-26, version 1.9.43* I love about i can manage my schedule by my own availability. ### 5/5 — Lots of improvements *2026-04-14, version 1.9.42* I’ve been a provider on Zeel for about 4 1/2 years and the app now is way better than before. There’s definitely been lots of updates, especially as a medical massage. Therapist working with the VA clients through Zelle. It cuts out a lot of the confusion with working with insurance and it’s starting to become steady income. ### 5/5 — Great Referral Service Provider *2026-04-09, version 1.9.42* I am very happy working with Zeel. It’s an honor to serve the veteran community for medical massage, not to mention the awesome corporate events I get to be a part of. ### 5/5 — LMT *2026-03-31, version 1.9.41* Great customer service and an awesome platform to work for! ### 5/5 — Zeel app *2026-03-28, version 1.9.41* Love it! ### 5/5 — Massage therapist *2026-03-23, version 1.9.41* Smooth, easy navigation and functional app. ! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*