# Zeelo — user reviews > 73 indexed App Store user reviews of Zeelo by Zeelo LTD, rated 4.70/5 from 756 ratings. - Source: https://appshunter.io/ios/app/zeelo/id1448467180/reviews - App overview in markdown: https://appshunter.io/ios/app/zeelo/id1448467180.md - Rating breakdown: 5★ 667 · 4★ 28 · 3★ 14 · 2★ 11 · 1★ 36 ## What do users think of Zeelo? Overall sentiment: negative **Pros** - 🚀 Convenient transportation - 💡 Recurring booking option - 👍 Simple to use app - 🚌 Smooth ride experience - 💰 Cost savings **Cons** - 🐛 Buggy and unreliable app - 🕰️ Inaccurate timetables and delays - 🤖 Poor customer support and AI chatbot - 🚌 Poorly maintained buses - 🤬 Rude and unprofessional drivers - 🔒 Login and account issues - 📍 Inflexible booking and route changes **Commonly reported bugs** - App crashes and freezes - Incorrect journey details and booking information - Inability to log in or access account - Inconsistent app behavior and functionality **Most requested features** - Improved booking flexibility - Real-time bus tracking - Seamless integration with mobile wallets - Reliable notifications and alerts - Better multi-user support ## Newest reviews (17 of 73) ### 1/5 — useless *2025-12-11, version 4.34.0* the app is a poorly designed bug riddled mess once youve fought the through the usesless ai bot that points you to articles that dont help at all and get through to an operator the best they can tell you to do is uninstall and reinstall the app which suprise suprise doesnt work eitherthe buses they use are of poor quality where they allow teenagers to vape on college buses and the drivers frequently rake wrong turns but other than that its brilliant 👍🏻 ### 2/5 — Terrible organisation and management *2025-12-01* Coach breaks down at least three times every month, and when it does they tell you to wait out in the cold at the stop for over an hour at least, the latest time being 90 minutes, which is ridiculous! ### 1/5 — Terrible *2025-11-26, version 4.33.0* This app is so bad, to get to the timetable or locate the driver you have to go through multiple steps. To get to the QR code you have to go through multiple steps. There is no Apple Wallet support for tickets and the website support is non existent, took me 5 days to try and signup. If you are looking for a transport system I’d avoid this as all cost. ### 1/5 — Terrible *2025-11-21, version 4.33.0* Always late especially when it’s freezing sometimes up to 20-30 mins badly managed the app and the service in general is horrible ### 2/5 — Works awful *2025-10-20, version 4.32.0* Slowest, app ever. Buffers forever. It takes me 20 minutes genuinely to try and book all the tickets for my week ahead. ### 1/5 — Awful *2025-10-15, version 4.32.0* I cancelled my account yet still receive email and SMS updates. Cannot speak to anyone and no support! ### 1/5 — Horrid for university students *2025-10-10* This is genuinely the worst transport app I have ever encountered. There are always app malfunctions like saying you have no rides left even though you just bought them. Oh and some of the drivers are miserable and genuinely just rude. Would not recommend. I’ve missed classes because of Zeelo issues. And they always try and blame the students ### 1/5 — Very poor *2025-09-18, version 4.32.0* Weak customer support. Poor functionalities to the extent it’s almost dangerous… ### 1/5 — AI responses are rubbish *2025-09-15, version 4.32.0* AI responses are rubbish - AI bot sends you around in circles - how do they get away with this !!! ### 1/5 — Terrible *2025-09-10, version 4.32.0* Inaccurate information, cannot tap in when boarding a coach nor can you track the journey - pointless ### 1/5 — System problems *2025-09-09, version 4.32.0* The booking system is difficult to use and often I cannot find how to book. Customer service is almost non existent. Warwick schools need a new booking system partner. ### 1/5 — Unreliable *2025-09-08, version 4.32.0* This is worst app that we have come Across for school buses before this our school Had kura which was very efficient and we knew exactly where the kids were and the bus status with this app it’s guess work and no certainty of ur child’s security . ### 1/5 — Couldn’t be worse *2025-09-04* Every aspect of our switch to Zeelo has been a disaster. The invites to register weren’t received, a follower account seems no booking information and can’t track journeys and the customer service is non existent with a bot just sending links to generic articles. A truly awful service. ### 3/5 — Schoolbus rides *2025-09-03, version 4.32.0* It was impossible to search forvthe route on the app and to book. Furthermore money paid by mistake on the accoubt if the previous schoolyear disappearedd in a black hole ### 1/5 — Not good *2025-09-02, version 4.32.0* No departure and arrival notifications, very hard to understand how to change bookings (I haven’t managed to do it and am resorting to phoning the company which is really inconvenient when I’m at work). ### 1/5 — App isn’t flexible for individual bookings and tough to reach them by phone or email *2025-08-28* Not very happy with the service. Can’t reach them through phone, they don’t respond in 24 hours as the app commits. With a child on the coach I struggle to see how you can rely on them. ### 4/5 — Zeelo *2025-08-24* I needed a bus to get to school and there was a Zeelo route near me so I used it and it was fine but sometimes it just logs me out and I have to sign in again but other than that pretty good ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor App *2026-08-02* Horrendous app. Everything is confusing and is hard to explain why it is the way it is. It is worth mentioning that it comes with a useless customer service. We are forced to use because of the school, but I wish I did not have to. ### 1/5 — The worst ever app? *2026-07-03, version 5.3.0* Erases bookings you’ve made, creates bookings you haven’t made, terrible UI. Difficult to understand how they are getting this so wrong. ### 1/5 — Confusing and annoying *2026-07-01* Not a good app ### 1/5 — Confusing and annoying *2026-06-01* Blind coded by some idiot with a free version of some dumb LLM ### 1/5 — Confusing App *2026-05-21* Our office building switched to Zeelo and I loathe it. As someone that is not technologically challenged this was the most confusing app. It is not intuitive as others mentioned due to how exact you have to be with your searches and how many steps you have to go through to book a ride. If you buy 10 ride tickets, it is only for going one direction. So if you buy tickets from point A to point B, you then have buy separate set of 10 tickets to go from point B to point A. Our office building also only has shuttles running certain times of the day which has become a challenge to find out those times without a general schedule timetable. The only way to have access to the shuttle times is only if you buy a ticket(s). Then when you do book, the vechile information has been wrong each time. Maybe things will improve, but I despise this app in the meantime. ### 1/5 — Shocking Update *2026-05-12* App logs out all the time, then requests all your personal details after logging in again. Unable to control notifications, unable to save trip preferences (which is vital for school bus). Often takes over ten minutes to book a single trip due to slow rendering. My daughter waited over an hour for a late service with zero notifications or alerts. ### 1/5 — Very slow loading time *2026-05-07, version 5.0.3* The app is very hard to use as it takes an abnormal amount of time to load destinations this makes the app very impractical and needs a lot of work. ### 1/5 — Waste of an app *2026-04-12* App doesn’t work at all. No tracking, no shuttle, not intuitive. Deleted the app and ended up using uber. ### 1/5 — Poor *2026-03-09, version 4.37.0* The app is unreliable, the emails notifications are numerous with no facility to disable them and any information about re-routing/ changes to timings/ alternative bus stops is communicated VERY last minute, if at all. Really disappointing. ### 1/5 — Boarding pass issue *2026-02-12, version 4.35.1* Worst application ever .No respons from customer care support.This app doesn’t work properly even you have rides left . Very disappointed. ## Most praised reviews (10 highest-rated) ### 5/5 — Amazon Cares! *2026-03-10* I absolutely love this came in handy while my car is in the shop and I’m going to continue to use so I can save money on gas! 🙌🏾🤞🏾 absolutely love how Amazon cares for the ppl ❤️ ### 5/5 — Use it for work *2026-03-09* Saves me so much hassle for work, can see where I need to get picked up from and see where the car is on the way ### 5/5 — Transportation *2025-09-15* Loving this app and the transportation system is very awesome and I like how this bus gets to my job. Very reliable service ### 5/5 — Smooth ride *2024-10-15, version 4.18.4* But it was late ### 5/5 — Terrible app *2024-10-13* Won’t let me load in my information fix your app ### 5/5 — Nice bus *2024-05-22, version 4.15.0* Les is the goat ### 5/5 — Big thanks *2023-11-10, version 4.13.0* Great service thanks you make our journey safe and Economical,👍thanks ### 5/5 — Well done, but room for improvement *2023-10-22* Thanks for your services. Please, do well to improve on the health of your bus seats. Some of your seats are slant, chocks. Also, it would please us if you could either install phone charging ports in your buses. We at EMA3 have not experienced any. Regards. ### 5/5 — Recurring booking *2022-08-16* App should avoid user to block seats for more than one week. ### 5/5 — 5 stars *2021-10-07, version 3.2.6* Excellent as a parent for the safety of my kids, great tracking, easy and simple to use. Looks cool! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*