# Zego Delivery — user reviews > 183 indexed App Store user reviews of Zego Delivery by Extracover Ltd, rated 4.80/5 from 43 ratings. - Source: https://appshunter.io/ios/app/zego-delivery/id1173230823/reviews - App overview in markdown: https://appshunter.io/ios/app/zego-delivery/id1173230823.md - Rating breakdown: 5★ 39 · 4★ 2 · 3★ 0 · 2★ 0 · 1★ 2 ## What do users think of Zego Delivery? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Seamless transactions - 💡 Good opportunity for flexible work - 🤑 Affordable insurance **Cons** - 💰 Expensive insurance - 🕰️ Overcharging for idle time - 🤖 Poor customer service - 🚫 Difficulty getting insurance - 🤔 Unclear policies - 💳 Automatic top-ups and hidden fees **Commonly reported bugs** - App freezing and crashing - Issues with linking accounts - Incorrect personal details displayed **Most requested features** - Ability to update vehicle details in-app - More flexible top-up options - Clearer billing and charging policies ## Newest reviews (10 of 183) ### 2/5 — Feedback regarding Insurance Billing during Idle/Waiting Time *2026-02-09* I am writing to express a concern regarding the insurance charging structure. Currently, I am being charged for insurance as long as I am online, even if I haven't been assigned an order. On several occasions, I have waited 15 to 30 minutes between deliveries without an active order, yet I was still charged for insurance during that idle time. I believe the system should be adjusted so that insurance fees are only applied when an order is active. Charging for 'waiting time' feels unfair to the drivers. Please look into a more equitable 'Pay-per-active-order' model. ### 3/5 — Expensive *2026-01-25, version 7.1.10* Overprice insurance but good one ### 1/5 — Useless *2026-01-23, version 7.1.10* After many attempts of trying to get insurance this app keeps rejecting me, I’m quite perplexed as to why because my driving history is clear and I own the car. Nevertheless the app is completely useless and I would not recommend it to anyone. ### 5/5 — Lilian *2026-01-22, version 7.1.10* It's an incredibly good app, I recommend it to all food couriers ### 2/5 — Customer service *2026-01-20, version 7.1.10* Awful customer service from someone called Ali, tarnishes the whole company with how useless and unhelpful they was. Have cancelled and got a refund and since i have insurance with admiral they also offer hire and reward so will upgrade my insurance with them. WOULD NOT RECOMMEND ### 1/5 — Rubbish *2026-01-17, version 7.1.10* Despite meeting all insurance criteria’s, they won’t insure me. Won’t tell me why or anything ### 1/5 — Mr *2026-01-16, version 7.1.10* Useless service ### 1/5 — Zego sense *2026-01-14, version 7.1.10* Especially Zego sense is terrible, constant messages about Rate and threats to cancel your insurance. ### 1/5 — Won’t insure me?? *2026-01-06, version 7.1.8* Says in their terms and conditions from August 2025 that you can deliver food from 18 years old yet when I applied they told me no because I’m 20 and you need to be 21 to deliver food. When I brought up the issue they basically just told me again there’s nothing they can do about it. Waste of time and effort ### 1/5 — AVOID *2026-01-05, version 7.1.8* A company that deceives you greatly if you take out hourly insurance is considered very strange. Prices are 2-3 times higher than those of normal insurance companies if you take out monthly or annual insurance. Don't believe them. ## Most critical reviews (10 lowest-rated) ### 1/5 — Never insure with them *2026-04-30, version 7.1.13* Not recommended at all. Gives you way too expensive charge despite having good food delivery experience, full uk manual, and years if driving license at 1.2 l petrol engine. No claim of 5 years. Means no factors to give you high price but they give it to even new fresh drivers with new licenses too. And even if you try to contact them for 8-10 weeks, they dont help you. Way too partial. Better rely on big names than Zego. ### 1/5 — Active my insurance *2026-04-22, version 7.1.13* I went to my home country and my Zego insurance got cancelled I want to activate but it’s not going through. Tried through call email and link everything ### 1/5 — Uncessasry charged *2026-03-20, version 7.1.10* Very poor experience. I was penalized uncessasry and they deducted 10£ ### 1/5 — Zego is zero rubbish do not join with them never *2026-03-19, version 7.1.10* I hate you all ### 1/5 — Rip off *2026-03-18* Poor how you are charged 1 hour for 1 job which you may get paid £4 and take 10/15 minutes to complete and if you don’t get another job within 10 minutes you got to pay for another hour if you get a job 11 minutes later. Surely if you’ve paid for 1 hour you should be covered for any jobs done within that 1 hour. I’ve also been charged 3 hours for a job that wasn’t at the actual site but was stuck on my system until it was resolved by Stuart Delivery support , surely if a person gets paid the insurance company gets paid but when you don’t get paid surely the insurance company shouldn’t. **Developer response:** We’re sorry for the experience you’ve had. We are unfortunately unable to locate your contact details with the information available, so would please ask you to contact us so we can address this issue. We've passed your comments on but kindly ask you to contact us on our live chat. Kind Regards, Zego ### 1/5 — Rib off *2026-03-17, version 7.1.10* Unfair and draining people’s hard earned money if there was law this would’ve been illegal but there’s not a firm law in the world these days, it’s eat it before you got eaten ### 1/5 — Scam *2026-03-14, version 7.1.10* They charge you without consent and there’s no customer service. ### 1/5 — Insurance *2026-03-02, version 7.1.10* Not worth it for new drivers because we have to 2 and half quid for an hour you have to pay petrol as well so I don’t think that really good price for me ### 1/5 — Scam *2026-02-06, version 7.1.10* Went on holiday for a month didn’t need the insurance came back and now it’s up 25% ### 1/5 — Zego sucks *2026-01-31, version 7.1.10* Tried multiple times to connect with Amazon with no success, chat not helpful, also can’t get anyone on the phone 👎🏻 ## Most praised reviews (10 highest-rated) ### 5/5 — Hakan Akyilmaz *2026-05-21* Perfect insurance ### 5/5 — Good *2026-05-04, version 7.1.13* Excellent customer service. Instant reply and makes sure you get sorted. ### 5/5 — Best *2026-04-29, version 7.1.13* Good ### 5/5 — Zego *2026-04-27, version 7.1.13* Great ### 5/5 — Hire reward insurance *2026-04-18, version 7.1.11* Excellent ### 5/5 — Easy access and good support *2026-03-25, version 7.1.10* Very good ### 5/5 — Mr *2026-03-13, version 7.1.10* Great service ### 5/5 — Easy to use *2026-02-23, version 7.1.10* Very user friendly and easy to navigate around the app ### 5/5 — Mr *2026-02-18, version 7.1.10* Very cheap and clear statement ### 5/5 — Mr *2026-02-15, version 7.1.10* Very nice app it done the job easy to used --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*