# Zego Resident — user reviews > 130 indexed App Store user reviews of Zego Resident by PayLease, rated 3.60/5 from 1,994 ratings. - Source: https://appshunter.io/ios/app/zego-resident/id902382558/reviews - App overview in markdown: https://appshunter.io/ios/app/zego-resident/id902382558.md - Rating breakdown: 5★ 1,022 · 4★ 236 · 3★ 104 · 2★ 126 · 1★ 506 ## What do users think of Zego Resident? Overall sentiment: negative **Pros** - 🚀 Easy to pay rent - 🚀 Convenient payment options - 🚀 Helpful customer service - 👍 Straightforward app interface **Cons** - 🐛 Frequent login issues - 🐛 Disappearing payment buttons - 💰 Excessive fees for payments - 🤔 Lack of transparency on charges - 🤔 Inconsistent app performance **Commonly reported bugs** - Unable to submit payments - Incorrect rent amounts displayed - Recurring payment issues - Compatibility problems with newer devices **Most requested features** - Option to edit payment amount - Ability to view account balance - Improved mobile layout and responsiveness - Integration with digital wallets (Apple Pay, Google Pay) - Detailed payment history and receipts ## Newest reviews (19 of 130) ### 4/5 — Great app *2025-11-07, version 4.0.5* This app works perfect. Makes payment so much easier. I recommend this to everyone. ### 2/5 — It’s tryin to get my password *2025-10-10, version 4.0.5* I need to know how to get rid of this app all together ### 2/5 — app review *2025-08-23, version 4.0.5* The app is okay from time to time the only good thing was there free payment method now that the app took it away and have to pay a fee to pay my rent is ridiculous started looking for apartments that don’t use this scamming app ### 1/5 — Absurd Fees & Glitchy *2025-07-08, version 4.0.5* Do not use or download, excessive fees. App is also glitchy and does not work properly. ### 4/5 — Hola *2025-06-27, version 4.0.5* Hola ### 1/5 — Continue button goes missing *2025-06-26* It used to work, or I’d go in and out a couple times and could get it to work. I have an iPhone XR if that context helps. I go into make a payment and before I enter the amount I want to pay the continue button is at the bottom of the screen, but after I type in how much to pay it disappears. It used to either disappear or it would move further down the screen but at least I could still see half of it to press it. Lately I haven’t been able to use the app cause it won’t appear at all. Also on the app it will not allow me to put in two payments on the same day. My partner and I split rent 50/50 so just for ease we put both bank accounts in and I put both through same day. Before it would warn me I’ve made a similar payment already, which is nice to know, but now it just won’t let me do two at on on the app same day. ### 1/5 — Fix this app *2025-06-19, version 4.0.5* This app is by far the worst app I've ever used. Please revise it and make it better. Right now it won't let me log in keep getting fail/error message. I always struggle and have difficulty getting a payment through on this app. Needs to be fixed asap. ### 4/5 — Please revise app layout. *2025-06-10, version 4.0.5* Please revise the app layout to account for the Dynamic Island at the top of the newer iPhones as well as the bar at the bottom of the screen, the current layout is blocking the message that appears at the top of the screen & prevents the ability to click on the dollar sign on the bottom of the screen. ### 1/5 — L *2025-06-10, version 4.0.5* Similar to other comments, this app is a pain to make payments with. I set up autopay a long time ago so I don’t have to deal with it often, but on the occurrences where I have to go in and make a payment manually, most of the time you can’t move forward after you enter an amount because the “continue” button disappears. So if you’re not able to set up autopay and have to regularly do your payments manually, you’re going to have a horrible time with this app. Most annoying payment service I’ve ever used. ### 1/5 — Doesn’t work *2025-06-06, version 4.0.5* I’ve read that a few people are having the same issue. Not being able to submit the payment or getting error messages. This is a huge inconvenience. This app needs to be fixed asap ### 1/5 — Tenant *2025-06-05, version 4.0.5* Horrible app! Never works ### 2/5 — App issue *2025-05-01, version 4.0.5* I’d enjoy this app more if it didn’t send me on an endless loop every time I try to make a payment. Once I click make a payment, the box appears where I can type the amount. Once I do the continue button disappears. I have to exit and retry it a bunch of times until I can click on a tiny piece of the continue button. Please fix. ### 1/5 — The submit button is not there *2025-04-05, version 4.0.5* This app needs frequent updating or monitoring. The submission button is no there and it forces you to get a late fee ### 1/5 — Horrible UI *2025-04-04, version 4.0.5* App logs me out every time I use it. App does not let me click certain areas on screen. Please fix! ### 1/5 — doesn't work *2025-04-01, version 4.0.5* won't let me pay any part of my rent. had to use the website since the app wouldn't open, and the glitchy interface charged the wrong bank account. ### 2/5 — App doesn’t work correctly *2025-03-27, version 4.0.5* When I put in the amount to pay, there’s not a button to continue to complete payment. Useless app ### 1/5 — Unusable - Cannot Make Payments via App *2025-03-06, version 4.0.5* App is 100% unusable. Cannot make payments through the app as the “continue” button disappears once the payment amount is entered. This problem has been going on for at least a year with no resolution. PLEASE FIX! ### 1/5 — Aggravating *2025-03-06, version 4.0.5* I hate this app every thing is so cluttered can’t see anything clearly and rent ppl be acting like they not getting my payments ### 1/5 — Unusable! *2025-03-01, version 4.0.5* App is 100% unusable. Cannot make any payments as the button to make a payment is gone. Ongoing issue. ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful App *2025-11-28, version 4.0.5* Doesn’t matter because we don’t have a choice in HoA fees but this app is simply the worst ### 1/5 — Unusable *2025-11-14, version 4.0.5* Just redirects me to download a different app then tells me my password is invalid any attempt to reset password just loops back to tell me to reset password again. Completely useless app. ### 1/5 — Unusable *2025-10-29, version 4.0.5* The app consistently has buttons below the bottom of the screen that are impossibly to navigate to, rendering payment and other features on the app effectively useless. ### 1/5 — Login screen is horrible *2025-09-27, version 4.0.5* This app is so glitchy. When you try to login it screen bounces up and down with each character you enter into the text box. Furthermore, try to sign in with Google or your Apple ID and it won’t let you it just fails every time. The rest of the app is ok, just logging in is a nightmare. ### 1/5 — Landlords, please don’t use this app. *2025-09-22* This app has a terrible (and I mean TERRIBLE) user interface, constantly signs people out (me and anyone else who uses this app have to sign in every time we open the app), and has a terrible payment system. It just screams “sketchy app that will steal my bank info and money.” And honestly, it does steal my money with its crazy high fees, especially if you need to make a payment with a credit or debit card. Every single month I pay $5-$10 extra just for “platform fees” and over months and months - it adds up. Add to the fact that this app is a pain to use, just please, please, PLEASE, don’t use this app for your tenants. You’re probably already screwing us over in every other way, you don’t need to add anything else. ### 1/5 — Continue bar goes missing *2025-09-13, version 4.0.5* I tried talking with customer support but they told me I need to just pay online. There’s nowhere to report a big anywhere on the app as far as I can tell. ### 1/5 — Terrible APP *2025-09-08, version 4.0.5* Not very translucent to where my payments my $ balance is that I owe. There’s no way to tell what I’m actually being charged and for what? I have no idea. What I’m being charged and for what. When I pay my landlord with cash it doesn’t update. It’s a terrible app. I have to go to my management company to fix the records because I’m pretty sure I’m all paid off. And this seems to be showing me something indirect to what I actually owe. ### 1/5 — Really messed up app! *2025-09-01* I can’t get to anyplace I can change my rent amount manually or autopay. I touch on anything expecting a screen to come open so I can choose what to do and nothing happens. It just shows that my autopay was made, well it’s for the wrong amount! It wanted me to upgrade to Zego Living..HA! What a joke! It shows the place I lived in another city 5 years ago and I never used this for that place then! Then I click on download ,for the new update for Zego Living, and this swinging pendulum comes on the screen and it flashes that I can’t make a payment?! What’s going on with this app?! It’s just easier to take a check to the landlord myself and I’m disabled! This app needs to be fixed by someone who knows what they’re doing! ### 1/5 — unusable *2025-08-26, version 4.0.5* The UI is horrible. There are inaccessible buttons. ### 1/5 — Waste of Memory *2025-08-21* I genuinely have no idea how this app can run this poorly when the website for this application is far more efficient than this. I’m genuinely confused as to why there is any issue logging into my account when all of the same information works perfectly on their website. It’s beyond frustrating to be offered something out of convenience solely for it to be more inconvenient as you attempt to do the exact opposite. There needs to be some major form of overhaul when it comes to this application, and I’m amazed that these bugs, inconsistencies, or issues have not been addressed yet. ## Most praised reviews (10 highest-rated) ### 5/5 — Muy facil de usar *2025-06-03, version 4.0.5* Excelete aplicacion le doy 5 estrellas nunca me ha fallado ### 5/5 — I love zego *2025-01-02, version 4.0.5* Easiest way to pay rent ever straight from your account in also a credit booster ### 5/5 — App needs to show the invoice number and/or your account number *2024-12-01* I wish the app could show the invoice number and/or your account number that you are applying payment against so that it matches the statement received by mail. There is really no way to know what you are applying toward using the app. I recommend maybe adding the ability for the user to apply comments to the transaction so that there is a way to record of what invoice and/or account you are making a payment on. ### 5/5 — Easy & Convenient *2024-10-02, version 4.0.5* Super easy to sign-up, set-up payment options and make payments. I don’t use checks any longer so having this option to pay rent was very convenient for me. ### 5/5 — i appreciate it buddy *2024-09-01, version 4.0.5* front desk was so much help I appreciate you for the good service ### 5/5 — Good app to pay rent *2024-07-25, version 4.0.4* Nice app, had no problem with anything ### 5/5 — Problems logging *2023-02-01, version 3.5.11* I want to pay my rent but I can’t logging in my account I tried yesterday and today and I don’t know what is the problem . I need to pay my rent today ### 5/5 — Zego *2022-03-28, version 3.5.5* I love this app !! It makes paying rent easy. The all automatically sends a receipt sent to my e-mail. And there is a history section within the app to use as a backup. ### 5/5 — Love it *2021-09-10, version 3.5.0* Easy to pay rent. Irritated by the fees, but still easy. I also like that it offers enrollment in a program that reports payments to the credit bureaus and help build credit. This was a God send… ### 5/5 — New update *2021-06-04, version 3.4.9* Love the new update more user friendly recommend this over website more convenient --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*