# Zego — user reviews > 230 indexed App Store user reviews of Zego by Extracover Ltd, rated 4.80/5 from 16 ratings. - Source: https://appshunter.io/ios/app/zego/id1530014952/reviews - App overview in markdown: https://appshunter.io/ios/app/zego/id1530014952.md - Rating breakdown: 5★ 13 · 4★ 3 · 3★ 0 · 2★ 0 · 1★ 0 ## What do users think of Zego? Overall sentiment: negative **Pros** - 🚀 Smooth and easy - 🚀 Good service - 🚀 Affordable with safety concerns - 🚀 Accurate driving record which helps my insurance premium **Cons** - 🐛 Inaccurate driving score - 🐛 Constant messages about driving score and threats to cancel policy - 🐛 Doesn't differentiate between driving and being a passenger - 🐛 Overheating issues with phone - 🐛 Unreliable and poor customer service - 💰 Expensive and not worth the savings **Commonly reported bugs** - App crashes frequently - Driving score not updating properly - Login issues and inability to access account **Most requested features** - Ability to disable location tracking when not driving - More transparency on how driving score is calculated - Better integration with other devices/apps ## Newest reviews (10 of 230) ### 3/5 — If you have alternative transport options, the app may not be for you *2026-07-25* The insurance price may be competitive, but think carefully before choosing Zego Sense if you regularly use a motorcycle or other forms of transport alongside your car. In my real-world experience, the app repeatedly recorded motorcycle journeys as car journeys, resulting in an extremely poor driving score and even a warning that my policy could be cancelled. Once I asked the backend team to remove the motorcycle trips, my score returned to a good level. If you have more than one way of getting around, be prepared for the ongoing admin of checking and correcting your trips. It may work well for drivers who only ever use one vehicle, but my proven experience has been that the app cannot distinguish between vehicles (even though they’ll insist it can). ### 1/5 — Mr X *2026-06-28, version 3.4.0* Was poor communication with ai agent and the app not working since last month but not fixed until today ### 1/5 — Car *2026-06-26, version 3.4.0* In accurate readings on your driving ### 1/5 — Zego vehicle insurance. Do not waste your money *2026-06-25, version 3.4.0* The app is nonsense! I cannot work out where and/or how it is collecting data from alleged driving. They want to know too much, even when you are not driving. Zego, does not want to acknowledge owners concerned. How do I rate with -*️⃣ (minus star)? ### 1/5 — Mondays *2026-06-21, version 3.3.0* The worst insurance in my 28 years experience ### 1/5 — Poor *2026-06-21, version 3.3.0* My experience with Zego on iPhone was extremely frustrating and nearly resulted in my insurance policy being cancelled. While using the app on my iPhone, my driving score kept getting worse despite driving carefully. I received both an email and a text message warning that my insurance would be cancelled within 10 days unless I improved my driving rating. Later, I received another message saying my policy would be cancelled within just four days unless my score improved. I contacted customer service to understand what was happening. Unfortunately, the responses felt scripted ,almost as if I was talking to an AI rather than a real person. I was getting responses similar to what we get when chat with Gemini.When I asked how much it would cost if my insurance was cancelled, I couldn’t get a clear answer. I was only told there would be service charges, charges for the period my policy had been active, and that I would receive a refund for the remaining amount. The biggest concern was that if my policy had been cancelled, switching to another insurance company mid-term would likely have been much more expensive. Many insurers charge significantly higher premiums in those circumstances, which could have left me paying much more and dealing with unnecessary financial and mental stress. Out of desperation, I removed the app from my iPhone and installed it on an Android phone instead. Within a few days, my driving score improved significantly. Fortunately, I was able to keep my insurance policy. Based on my personal experience, I believe there may be an issue with how the app performs on iPhones. If you’re an iPhone user, I would be very cautious before using Zego. I nearly lost my policy because of what appeared to be inaccurate driving scores, and switching to Android seemed to resolve the problem. ### 5/5 — Ins *2026-06-11, version 3.2.1* Its great company,Great customer service. ### 5/5 — Mr *2026-06-04, version 3.2.0* Azeez ### 5/5 — Great *2026-06-04, version 3.2.0* Nice ### 5/5 — Services *2026-06-02, version 3.1.0* Excellence ## Most critical reviews (10 lowest-rated) ### 1/5 — Pay the extra and go with someone else *2026-08-24* Been with Zego for 5 months now , started off with the highest score of 15 , A month later it dropped to 8 with absolutely no difference in my driving . Contacted Zego the app said it was driving breaks that knocked my score down even though I drive 20 mins to work and 20 mins back per day 🤷‍♂️ Contacted Zego they said it was my breaking not rest breaks that was causing my score to go down , which tells me the app is broke . How can you improve your driving if the app is giving you the wrong information ? So another month goes by and my score drops to 4 and now it’s 0 and at risk . Literally drive 40 mins a day 5 days a week , don’t speed , take risks and brake well in advance since I spoke to Zego but still getting an at risk score . My advice to anyone thinking about going with Zego is to avoid at all costs it’s not worth all the stress and hassle . If you are going to have to get a black box to keep your insurance down go with someone that actually installs one and not rely on these with their broken app ### 1/5 — Didn’t Help When I Needed It *2026-08-18* Unfortunately, I cannot recommend Zego based on my recent experience. I have fully comprehensive insurance with breakdown cover. When I got a punctured tyre and contacted Zego for assistance, I was referred to Bastion for breakdown support. Bastion asked me to upload my Vehicle Insurance Certificate and Breakdown Policy Schedule. I uploaded the documents available to me, but they confirmed that while the Vehicle Insurance Certificate was accepted, they specifically required a Breakdown Policy Schedule. However, when I checked the Zego app, there was no Breakdown Policy Schedule available. Instead, the policy section displayed an error: “We’re sorry, we ran into an issue loading this page.” I contacted Zego through live chat at around 6pm, but was told that their live chat operates from 9am–5pm Monday to Friday and that I would need to contact them the following day. The chat was then ended, leaving me without assistance despite having breakdown cover. I understand that procedures and documentation are necessary, but I was disappointed that there was no practical solution or emergency support available when I actually needed it. I hope Zego reviews this process so customers with breakdown cover can receive assistance when they need it most. ### 1/5 — Most terrible customer service *2026-07-28, version 3.5.1* Terrible customer service if you will stuck in claims or even in anything where you need to talk to them they will never call you they have no service to attend the call . They will ask you to message and then u will wait for hours to get reply. Dont get stuck with them … ### 1/5 — Terrible service *2026-07-27, version 3.5.1* Will never use this insurance provider again mistake after mistake cost me £1,800 on my vehicle then to top it all off they attempted to take a premium at the end worst insurance company i have ever had the displeasure of dealing woth ### 1/5 — Stealing money from accounts.Unprofessional and poor service *2026-07-22, version 3.5.0* I regret that I have been a part of thus company. The customer support is only in the words as they take ages to respond. If they transfer the call to any other department then forget about it . They stole money from account without a notice and when i try to talk to them no satisfactory response but waste of time . Response time is unimaginable. Done with this company ### 1/5 — Confused *2026-07-16, version 3.4.0* Don’t understand your rating methodology on the app, You guys make assumptions and grade everyone low probably so u can increase the premium next year Also everyone has rated 1 star how u have 4+ star rating ### 1/5 — Mnisar *2026-07-12, version 3.4.0* my car speed lower shows me my car speeds higher 😭 ### 1/5 — THINK TWICE, NOT WORTH IT *2026-07-07* From the get go their app was a pain to use, I have an updated iOS and new iPhone. I had location on, and used their app. Yet I kept on getting messages that put on your location on and app when driving. I kept on doing that, when I told the chat on their app I kept getting the same ai responses no real responses. Later on I went into a different car and for some reason it got registered as my car ???? And I checked it put my rating “at risk” I was like ok the app again kept on sending me messages and saying put location on. I asked the zego customer service about this they said next time log it into the system. I said ok fine. I also at that time got a message that you need to improve your driving. Note that I was well within speed limits in all my driving and drove well within the safety recommendations. I told the app many times of this and every time they said no joke “have you put the app and phone in the correct place and positioning on your dashboard” I said yes and they said they will extend for 10 days and I was like ok, I kept on driving as normal yet NO CHANGE to the app. I kept on getting messages almost daily that improve or they will cancel, literally to the point of harassment. I messaged them many times and same ai response repeated (typical response to shift blame from their clearly faulty app to the consumer). I today got a message that the policy got cancelled and will end at 12. GOOD DAYS COMING, I am now changing my policy provider and I suggest everyone to re think about this provider. TRUST ME NOT WORTH THE HEADACHE. This is a genuine review over a long time I’ve used them. They can come back with their ai responses but the truth is the truth. ### 1/5 — Useless app *2026-07-01, version 3.4.0* Took van insurance out, when trying to access my policy i keep getting an error page, i spoke to a robot for an hour couldn’t resolve. Absolute useless do not go with this company waste of time ### 1/5 — Avoid *2026-06-30, version 3.4.0* It’s the most inaccurate app for insurance I’ve ever used. Customer service are useless too and nothing can ever be resolved. I’d avoid this company unless you absolutely feel you have no choice. I can’t wait to finish the policy to never return again. ## Most praised reviews (10 highest-rated) ### 5/5 — Insurance *2026-07-27, version 3.5.1* Really good company and it’s all through an app ### 5/5 — Mirza *2026-07-27, version 3.5.1* I think u guys fix divice in Car ### 5/5 — Safer Driving *2026-07-23, version 3.5.0* This App in the 1st week has helped me more assertive driver to improve my driving skills. Really Pleased with the support it’s offering ### 5/5 — Very easy to use *2026-07-17, version 3.4.0* Good ### 5/5 — Great job *2026-07-16, version 3.4.0* Great app great cover lovely and easy.. ### 5/5 — Excellent *2026-07-16, version 3.4.0* It’s really helpful to make a safe driving ### 5/5 — Zego is a very good platform.***** *2026-07-09, version 3.4.0* Zego is a very good platform. The app is easy to use, and the insurance service has been reliable. Thank you for your support. I have one request: if possible, please try to make the insurance prices a little lower for delivery riders. That would help many people. Thank you! ### 5/5 — Helpful service *2026-07-08, version 3.4.0* I spoke to Jordan, he arranged my insurance with ZEGO and explained the process with clarity and was very helpful. ### 5/5 — Top app *2026-07-01, version 3.4.0* Zigo was most value for me , easy to use and peace of mind when driving. Highly recommended ### 5/5 — Very easy to use and new driver friendly. *2026-06-24, version 3.3.0* I was struggling with finding the write policy as i am a new driver in the uk. But i came across Zego while scrolling honestly and they a gave me a very practical quote. And i have been using it and i am very satisfied with how it is going so far. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*