# Zelle® — user reviews > 224 indexed App Store user reviews of Zelle® by Early Warning Services, LLC, rated 4.80/5 from 599,381 ratings. - Source: https://appshunter.io/ios/app/zelle/id1260755201/reviews - App overview in markdown: https://appshunter.io/ios/app/zelle/id1260755201.md - Rating breakdown: 5★ 529,977 · 4★ 34,076 · 3★ 11,672 · 2★ 4,553 · 1★ 19,103 ## What do users think of Zelle®? Overall sentiment: negative **Pros** - 🚀 Fast and easy money transfers - 💡 Convenient way to send and receive money - 👍 Works well with supported banks **Cons** - 🐛 Frequent app crashes and errors - 🔒 Security and authentication issues - 👎 Poor customer service and support - 💤 Slow and unreliable transactions - 🔀 Compatibility problems with certain banks and phones **Commonly reported bugs** - Accounts being locked or deactivated without explanation - Payments not going through or getting stuck in limbo - Inability to update debit card information **Most requested features** - Allow multiple bank accounts to be linked - Provide more detailed transaction history - Improve password reset and account management features ## Newest reviews (17 of 224) ### 2/5 — Update ???? *2025-09-10, version 9.3.2* It say to update but I just installed it there is no update ### 3/5 — ？？？ *2025-09-05, version 9.4.1* I have been using Zelle for a long while via my bank’s page… and as I wanted to use the separate Zelle app, I had a hard time logging on the Zelle app itself.. it kept asking me to activate via my bank and return to the page where my email and phone# were already activated.. it’s confusing… ### 1/5 — HORRIBLE! *2025-09-01, version 9.4.1* How do these apps come to have this much power?! A colleague tried to send me $685 tonight. Her bank blocked her, “new” recipients are capped at $500. So zelle is telling you how much money you can send. Not good. No one and i mean no one should EVER be allowed to determine who and how much you send. Its none of their business. She trys to send $500. Then her bank freezes her account. Its unbelievable what this world has come to. Digital payments are nothing but big brother and another way to control society. ### 1/5 — Keeps freezing on download *2025-08-31, version 9.4.1* App keeps freezing on download. My IPhone keeps putting me in an hour security hold to change my password. But every time it freezes I have to restart the phone starting this miserable process all over again. Won’t let me get past adding a credit card ### 1/5 — Won’t work without update *2025-08-31, version 9.3.2* Went to use it and no longer works with my current phone or system. ### 1/5 — No point in downloading *2025-08-30, version 9.4.1* Not sure why this app even exists anymore. You can do anything in it, besides take the long way to opening your bank app. “we make regular updates” to what? the list of bank apps you could have just searched in the app store instead? just delete it. ### 3/5 — bad *2025-08-29, version 9.3.2* always gave me a hard time and now it doesn't work at all ### 1/5 — Back to cashapp i go *2025-08-28, version 9.3.2* Why do you have to update it & go through a bank.. no thanks ### 1/5 — Doesn’t work *2025-08-28, version 9.4.1* I have an account that has never worked. Doesn’t support my bank. Tried contacting support. Just a continuous loop that goes no where. ### 1/5 — Terrible on board, doesn't work *2025-08-26, version 9.4.1* What a lame app. I am just trying to send money between 2 banks accounts I have and it's a nightmare to setup and doesn't even work. Learn how to make an app that's easy to use. ### 1/5 — Won’t work on iPhone X *2025-08-26, version 9.3.2* This app is requiring an update to iOS 17.6 but my phone will only update to 16.7. ### 1/5 — Zelle is great but… *2025-08-24, version 9.4.1* This app does nothing but refer you to you bank app where you can access Zelle from. ### 3/5 — Defrauded *2025-08-24, version 9.3.2* Lost $1,000.00 to a Zelle attack when I didn’t use it. And also found out from the bank we could not stop the transaction. ### 1/5 — Useless service *2025-08-23, version 9.4.1* This app doesn’t work, you have to use Zelle through your mobile bank app if supported. And I have yet to receive money that was sent to me despite having been text messaged that i got it ### 1/5 — Nice idea but doesn’t work as promised *2025-08-22, version 9.4.1* We have used in past. Used with person who I had difficulty sending to a second time. Transfer said that would be next business day (Monday from Friday). Will never rely on again. ### 1/5 — Unable to use the app anymore. *2025-08-21, version 9.3.2* Can’t open the app. Won’t update. Won’t work with my other banks now. I used this app for a very long time and now not able to use it anymore. Disappointed. ### 1/5 — Doesn’t work *2025-08-19, version 9.4.1* Can’t login to use it ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrific option *2025-09-14, version 9.4.1* I tried to setup using this to pay a friend and my bank isn’t an option. There is NO guidance in the app as it just redirects to their website so you can search your bank. If your bank isn’t not present, sit there until the end of time bc there isn’t an on-screen option! Genuinely worthless to me if they face a problem and their solution is just not to have one. A failure of an option to pay someone. ### 1/5 — App is trash *2025-09-13, version 9.4.1* This app is like something out of 2003, instead of just allowing you to sign into your bank from within the app (their devs aren’t smart enough to just build the web browsing within the app boarder-less), it launches another web browser and takes you to their site to search if your banks supported, then launches to your bank site all outside of the app. This app is a decade behind venmo or cash app and imagine that zelle been out a decade longer. That tells you how behind these folks are when it comes to customer integration and simplicity. F- I’ll stay on venmo and cash app. ### 1/5 — Scammers tool *2025-09-13, version 9.4.1* This this is a scammer’s new tool. They used to scam people out of money and Zelle convenient policies make them not liable. The banks don’t back you up was just a scammer tool, pure trash. ### 1/5 — Trash just stop the broken system *2025-09-11, version 9.4.1* Literally y’all know what y’all doing, but it’s OK that’s why y’all losing business. Stupid decisions. ### 1/5 — Totally worthless now *2025-09-10, version 9.4.1* I never reviewed it when I enjoyed it and it was doing a good job. But now it’s totally worthless unless your bank uses or allows it. Stick with Venmo or PayPal! ### 1/5 — App will not update *2025-09-10, version 9.4.1* I’ve used this app for a while now for transferring and receiving… but now after the newest update I can’t do anything at all !!! I can’t even update newest version it’s ridiculous ### 1/5 — Scam App *2025-09-06, version 9.4.1* Can’t Working ### 1/5 — What is the purpose of this app? *2025-09-06, version 9.4.1* You can only send and receive Zelle payments through your bank or your banking app so what is even the purpose of this app. You can't actually do anything it has zero functionality. ### 1/5 — Whats the point of the App *2025-09-03, version 9.4.1* Whats the point of having an App if its just going to redirect you to your banking App. It would be nice to have a single place to manage ALL the bank accounts in one place. ### 1/5 — Zelle App *2025-09-03, version 9.4.1* I’m always having problems with Zelle. Sending money is so difficult, and my account is hooked to my bank, yet for some reason the money never transfers right. Extremely difficult system and app to use. ## Most praised reviews (10 highest-rated) ### 5/5 — Download *2025-09-05, version 9.3.2* Am trying to download the Zelle but it’s not opening ### 5/5 — Envió *2025-09-01, version 9.3.2* Envío ### 5/5 — Need the app *2025-08-23, version 9.3.2* Georgia’s own credit union don’t use the zelle app. I used the app before Zelle got rid of it and I was extremely happy using the app. Can you please restore the Zelle app? Many of us loved using the app our only hope ### 5/5 — Amor8721@@ *2025-08-07, version 9.3.2* Amor8721@@ ### 5/5 — Gloria *2025-06-13, version 9.3.2* Very good app. To send money. ### 5/5 — WHY *2025-05-29, version 9.3.2* Why… would you have such a great app that works perfectly half to go through a bank. Zelle. You why would you not want your own app. My bank don’t work with Zelle. I used Zelle app all the time. Safe and secure. Come on. Turn it back on! Charge a small fee like Apple and everyone else does. ### 5/5 — I Love Zelle *2025-05-22, version 9.3.2* nothing but great things to say about Zelle so reliable and convenient ### 5/5 — Venmo *2025-05-03, version 9.3.1* Absolutely love it ### 5/5 — Add Security Service Federal Credit Union *2025-04-29, version 9.3.1* Amazing app but i think its about time they add Security Service Federal Credit Union (SSFCU) into this. I have money waiting for me :( ### 5/5 — Hola8721 *2025-04-20, version 9.3.1* Hola8721# --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*