# Zencam Security — user reviews > 33 indexed App Store user reviews of Zencam Security by Amcrest Technologies LLC, rated 5.00/5 from 3 ratings. - Source: https://appshunter.io/ios/app/zencam-security/id1310253153/reviews - App overview in markdown: https://appshunter.io/ios/app/zencam-security/id1310253153.md - Rating breakdown: 5★ 3 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (12 of 33) ### 1/5 — Network Error *2025-01-13, version 3.3.2* In the past 3 past I’m trying to use the app but only shows NETWORK ERROR and there is nothing wrong with my internet connection. ### 2/5 — Was very happy *2025-01-07, version 3.3.2* App still sends push notifications, but I too get the network error. Nothing wrong with my network as I also monitor the cameras with Blue Iris and they show up there just fine. Resetting the power to the cameras does nothing. ### 1/5 — Network error *2025-01-06, version 3.3.2* I am getting the same thing “network error” can’t even do anything ### 1/5 — Not working ?! Why is this not being addressed?! *2025-01-06, version 3.3.2* Why are the developers not addressing how the app is not working anymore?! This is ridiculous ### 2/5 — Network connectivity *2025-01-04, version 3.3.2* I would have given this app and cameras five stars a month ago but I am getting connection issues that state “Network error, please check network config!” The app on my iPhone also will not connect. When will there be an update for desktop and phone apps? ### 2/5 — Network error *2024-12-30, version 3.3.2* Not sure what happened in the last two weeks. This product works great and I can check it from anywhere but now I cannot log into my account or even reset password. All it keeps saying is network error on the log in screen. I would rate this 5 stars but it just crashed recently and not even sure if the developer is still keeping up with it ### 1/5 — Use to love *2024-12-29, version 3.3.2* Loved these cameras and app until I upgraded my phone and now nothing is working. Can’t even log into the app. I get network error message when trying to log in. Tried contacting customer service and now it’s like it none existent. ### 1/5 — Network error on login *2024-12-24, version 3.3.2* Won’t let me login ### 1/5 — Worked ok for a year then died *2023-06-12, version 3.3.2* Have not been able to connect this stupid camera for over a year. Help desk is not helpful. ### 1/5 — Worse instead of better! *2020-11-15, version 3.3.2* Somewhere along the updates, the tilt/pan feature that controls the camera was dropped, making the description and the accompanying picture showing the tilt/pan control a lie. My Amcrest cameras can no longer be controlled like they once were. ### 1/5 — Zencam *2020-04-27, version 3.3.2* Well I can’t open the App I downloaded cant get passed my email registration either ! What the heck !! Pay for the camera and can’t used it !! You guys need to fix the download or give me back my money cause I don’t like being ripped off !! ### 1/5 — Unable to register *2019-06-10, version 2.0.0* The app won’t let me register. I can’t bypass the screen after entering my email address. I tried registering on their website but my user name and pw doesn’t work for the app. I’ve contacted them via messenger and email and still have no response for the past 4 days. ## Most critical reviews (10 lowest-rated) ### 1/5 — Broken *2025-04-20, version 3.3.2* App is broken. ### 1/5 — Network Error *2025-04-13, version 3.3.2* Worked well for many years - needs an update asap! My cameras are now useless without a working app to support them!! ### 1/5 — Not working *2025-03-29, version 3.3.2* Can’t change anything on camera settings. I can finally see my license feed after 4 months of the app not working. Cameras are on but zero notifications after November. I can only view my cameras if I’m on data vs WiFi. What’s going on? Will be switching to Nightowl as they have the same cameras but cheaper. ### 1/5 — Network error *2025-03-27, version 3.3.2* I am having the same issue when I log on it says network error ### 1/5 — Garbage now *2025-03-13, version 3.3.2* Used to be awesome, but now will not get past “Network Error” useless camera now and no info from Amcrest at all…. ### 1/5 — No longer working!! *2025-03-03, version 3.3.2* With the past couple of iPhone updates, the Zencam Security app no longer works. Kept getting messages about check your network, which was working properly. Decided to log out and log back in, now I can’t even do that. It just pops up a Network Error message. Now I’m faced with having to go buy new cameras. They won’t be Zencams. ### 1/5 — Worked no doesn’t *2025-01-25, version 3.3.2* I have had this camera and app for 3 years. Never had an issue now I can’t log into app to see camera. Want a waste of such a good product. ### 1/5 — Network error *2025-01-24, version 3.3.2* Something is going on that I can sign onto the cameras and network error. I don’t know what’s happening for the last three weeks. I haven’t been able to sign on. All I get is a network error and I am unable to use the system. ### 1/5 — Not work *2025-01-23, version 3.3.2* Don’t throw away your money, the app hasn’t worked for months, so the cameras were a thrown away expense, since when you don’t access the app, the cameras don’t work. ### 1/5 — Used to work now it’s not *2025-01-20, version 3.3.2* Don’t get what happened! This worked great and now I get network error! Cant use it!! ## Most praised reviews (10 highest-rated) ### 5/5 — They fixed it!!!! *2025-08-17, version 3.4* Saw a review that this was fixed and tried it…..Pulled the camera from the garbage electronics pile and re download app….All works perfectly again!!!! Thanks a million!!! ### 5/5 — Update on service *2025-07-25, version 3.4* Login issue or service has been restored. There are reviews saying the developer hadnt updated the app and it was no longer working. This was the case, but mine is working again. 5 stars otherwise. Great!! ### 5/5 — Network Error *2025-01-20, version 3.3.2* Also seeing other people with this network error. Thought I was the only one. It’s a great app tbh. If it can get resolved, that would be great. Thank you. ### 5/5 — Very happy with the app *2019-04-02, version 2.0.0* Once I got the camera up and running with the app, I was very pleased with the features and quality of the feed. Features like, talk and listen, make it great for monitoring my dog when I am away. Being able to pan and tilt is a BIG plus! Sometimes my dog will run out of the frame but all I have to do is pan over and boom, back into frame. Although there are more features, the one that stands out the most to me is the multi view mode. Being able to view multiple cameras at once is amazing! All in all, great app and I haven’t had any bugs/issues since downloading it! ### 5/5 — So glad I found it *2018-06-13, version 1.2.1* I use this with Amcrest cameras. The Amcrest view pro app has no option to format the micro sd cards, which meant if you are out of town and just want to delete all the footage on the cards, there is no way of doing that without having a computer on hand to log into the Amcrest view site. With this app, you can add your cameras and it has the option of reformatting the micro sd cards. I wish Amcrest would update their app (not the site you need to have a computer for as it will not work on an iOS device such as an iPad or iPhone) to be able to choose footage to delete. I had one camera that would not reloop and overwrite old footage and this app saved me! ### 4/5 — Decent *2019-12-25, version 3.2.2* Please remember passwords. ### 4/5 — Good app hopefully will evolve *2018-05-02, version 1.2.1* iOS app version series 1.2.1 is functional and mostly stable. Essential features work well. I'd like to see the software refined further to address quirks and bugs. Setup Zencam's Privacy Policy is available in app Account > About. Setup out of the box seemed to be going well -- adding account and E2B "cube" camera and defining settings; but then got a puzzling "User locked" error. Finally deleted and re-added camera and things were okay. In setting up my second (and third) Zencam E2B, I noticed some initialization bugs in the iOS app. I needed to exit and re-open the app in order to get Storage Status to work for new microSD card. I needed to exit and re-open the app to get Cloud Storage Security and Time Zone settings to appear in settings, as well as Firmware status to post properly. Also I needed to disable Motion Detection and then re-enable it for push notifications to properly show new Device Name rather than the serial number! Notifications When enabled, Notifications (push, email) are almost immediate. However, there's a delay before an Event's video clip is viewable. Event video length is not customizable -- recording depends on length of detected motion (plus ~35 to 40 seconds), and during that time an event's video is not playable (and detecting another event not possible). Generally events trigger notifications quickly; but early in testing there were a few times when notifications did not occur although video was recorded. I've found that this issue can occur after initially setting up a camera and also after a power outage. Push notifications did not trigger (appear) for the first one or two events. As an example, I unplugged power to one of the cubes to relocate the power supply. After powering on the camera again, I then enabled Motion Detection and triggered an event (by walking in front of camera) but no Notification was received (although enabled); but the Event was logged. After repeatedly not receiving a Notification, I toggled the Motion Detection setting; then the next test (detection) immediately issued a Notification. When scheduled and motion detection enabled, events are always recorded; the button associated with each camera in the cameras list is only for sending/pushing notifications or not [sort of a quiet mode], not disabling motion detection (which is another setting). In the camera settings, enabling "Motion Detection Snapshots" appears to do nothing as far as saving photos of events as claimed in the video tutorial. This setting appears to be only for email notifications; and, in fact, I couldn't get email notifications to work without enabling this option, which attached a single snapshot to the email message; and no images are saved to the "My Saved Files" folder. (Snapshot images are saved on microSD card in jpg folders.) Recorded video (microSD card) Pinch to zoom event timeline (for viewing stored/recorded video) is quite useful (but documented only in video tutorial). Sharing or exporting an event video requires too many steps. The only way appears to tap record while viewing microSD card video, which is saved to the "My Saved Files" folder. Then go to that folder, find the item, select it, tap the export icon, and save the video somewhere (VLC is not supported as a destination). Or, tap a different icon to export it to the iOS Photos app. However, video resolution is only SD (640 x 480), as a vide/avc1 15 fps mp4 file -- evidently the only way to export recorded video at HD resolution is removing the microSD card and then using Amcrest's Smart Player desktop application to convert the native ".dav" video files to mp4. Note: Live view can be recorded (or snapshot'd), and in that case the SD/HD button determines the resolution, with HD at 1920 x 1080. Concerns Sometimes when tapping the camera's post (view) image in the camera list, the video stream failed to connect; exiting and re-opening the app restored the stream. The app crashed sometimes when viewing event video and clicking the Back button. Also, when Motion Detection was disabled and the camera was powered off (or there was a power outage) for awhile, when the camera was powered on again Motion Detection sometimes was automatically enabled! Puzzling. Nitpicks If switch from Wi-Fi to cellular connection (or vice versa), operation seems to require exiting app and reopening app to establish connection to camera's video stream. OSD items are not customizable (as for Foscam, Reolink, etc.) -- location (in video frame) and format of date & time and camera name. (Nest cam's have no OSD other than the company logo.) For my first Zencam, push notifications were (and remain) mute although notification sound for this iOS app enabled. I added two more Zencams, and audible notification was okay on cubes #2 and #3. Puzzling. Unlike other manufacturers apps, full screen view requires tapping a button rather then merely rotating smartphone. (Uokoo's 3rd party generic app also uses a button.) The on-screen information in the event viewer indicates seconds out of one minute but actually many event clips stop at ~36 seconds! (Some event video clips last one minute, however.) Events (in the event viewer) have generic icons rather than a snapshot from the event. App shows pan/tilt button for the E2B although feature not available on this camera. Using same account, only can be logged into camera using one device's app, e.g., logging into Android app while logged into iOS app will result in a logout (disconnect) on the iOS device. But can share with separate Zencam account. App not optimized for iPad (screen size). ### 3/5 — App stopped working. *2025-01-09, version 3.3.2* I am not able to log in into my account or reset password. ### 3/5 — Have to repeatedly log on *2019-01-07, version 2.0.0* Great camera, like the app but I have to log in every other time I use it. No thumb reader, no “stay logged in option.” Very annoying. ### 2/5 — Not working anymore will not connect giving network error *2025-03-13, version 3.3.2* Stopped working --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*