# ZEN.COM: Multicurrency Account — user reviews > 170 indexed App Store user reviews of ZEN.COM by UAB ZEN.COM, rated 4.60/5 from 650 ratings. - Source: https://appshunter.io/ios/app/zencom-multicurrency-account/id1505547865/reviews - App overview in markdown: https://appshunter.io/ios/app/zencom-multicurrency-account/id1505547865.md - Rating breakdown: 5★ 573 · 4★ 9 · 3★ 12 · 2★ 4 · 1★ 52 ## Is ZEN.COM safe? ZEN.COM: Multicurrency Account appears safe based on user ratings. The AppsHunter Safety Score for ZEN.COM is 91 out of 100. This assessment is based on 650 user ratings, with an App Store average of 4.6 out of 5. Of 650 App Store ratings, 89.5% point to a safe experience, 1.8% suggest some concerns, and 8.6% point to a risky experience. ## Is ZEN.COM legit? ZEN.COM: Multicurrency Account appears to be a legitimate app. The AppsHunter Legitimacy Score for ZEN.COM is 88 out of 100 points across 7 verification signals from App Store and developer data. ## Newest reviews (10 of 170) ### 5/5 — Sehr gut *2026-01-14* Sehr gute Qualität und freundliche Support. **Developer response:** Hello, many thank you for noticing how useful the ZEN.COM app is. We're more than happy you appreciate our Customer Support's work as well. Have a great day! ### 5/5 — Flexibility *2025-12-30, version 1.139.1* Ease of use and flexibility above all bank apps ### 2/5 — Problème avec mon compte *2025-12-29* Bonjour j’arrive pas à utilisé mon compte ma carte j’ai l’argent sur mon compte je peux pas l’utiliser **Developer response:** Hello! We appreciate you taking the time to share your thoughts. We couldn’t find your details in our system, but we’d like to help and verify the issue on our side! 
Our team is available 24/7—reach out to us at hello@zen.com. Regards! ### 5/5 — Easy and intuitive *2025-12-09, version 1.138.1* Love this so far. No friction. Swift Onboarding. BIG fan. ### 2/5 — Dificult to fund an account from Canada *2025-12-04, version 1.138.0* I downloaded the app because I wanted to fund a Bitget account as that’s what Bitget uses as their intermediary service. I’ve tried to fund a ZEN account using both debit and credit card. I have been denied funding. Zen is saying it’s not on their part, my bank is saying it’s not on their part. It’s in my opinion that Zen.com needs to create their service so it’s has more international trust. I can’t use zen service under its current restrictions. I was excited to use this service as it’s attractive to have a service that allows international transactions, currency conversion and a separate card. Unfortunately, I won’t be able to use their service. I recommend Zen.com improves their user ability and funding services before I will use it again. Unfortunate ### 1/5 — Failing *2025-11-22, version 1.137.0* Impossible to use ### 1/5 — The worst *2025-11-14* I would never use this service again. Their instructions were confusing. Their customer service was pathetic. Go use wise or remotely. **Developer response:** Hello! We appreciate you taking the time to share your thoughts. We couldn’t find your details in our system, but we’d like to help and verify the issue on our side! 
Our team is available 24/7—reach out to us at hello@zen.com. Regards! ### 5/5 — ZEN *2025-11-06, version 1.136.2* Ha sido y ES LO MEJOT ### 5/5 — Nice *2025-10-25, version 1.135.4* Love Zen and really enjoy it! ### 1/5 — I can’t register *2025-10-24, version 1.135.4* System register account so bad… ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful experience *2026-09-21, version 2.12.1* There was a good alternative for many Ukrainians in order to receive/ send money in Ukrainian hryvna abroad and receive it. But it’s a shambles app now:(( I cannot open it, they blocked me for no reason and support won’t help… AVOID ### 1/5 — Don’t use *2026-08-04, version 2.8.1* Horrible app, after completing the whole verification process it tells me “we can’t onboard you, our decision is final and you can my retry” Really?? Don’t waste your time and avoid this app at all costs ### 1/5 — SCAMMERS!! They’ve stolen my money! I fled domestic abuse and they want details???!!! *2026-07-21, version 2.8.0* I opened a zen account as I needed a new bank separate from my ex partner. I was emergency rehoused with my children due to being at “high risk of homicide”. I got money transferred into the account from a friend on the Friday morning so I could get gas & electric for the emergency house I’ve been placed in, and some food for the kids and myself. It is now Sunday afternoon and after repeated messages saying they’re looking into it, I still have no money in my account. This situation zen has left me in is horrific. Don’t use them, if something goes wrong like this, they don’t care, they don’t sort it out and it shouldn’t have even happened in the first place, I’ve never had a transfer nor come through with any bank, so I really do not recommend this bank, avoid! I’d hate to see them hold onto anyone else’s money, I explained I’m in an emergency situation and they have so be careful! UPDATE! It’s now Tuesday (Friday morning the transfer was made) they still haven’t released my money. They want more details about my fleeing domestic abuse have even asked for more details on the circumstances which involved rape!!! They want evidence! This bank is a disgrace! Do NOT give them your money I am in such bad distress. I have no gas & electric on at the emergency house I have been placed in for my safety and these people are asking for details of my abuse!!!!! I’ve been through this with police extensively causing me bad distress and now the bank is doing it??!! What the hell is going on!! ### 1/5 — Expensive fees and failed bank transfer *2026-06-10, version 2.4.1* They charged me a $25 fee for a bank transfer without advising that my bank is not eligible for transfers from the platform. When the funds were returned, they kept the fee and refused to refund me ### 1/5 — SCAM *2026-06-06, version 2.3.1* My account was blocked for no apparent reason and they are not returning my money. Contacting support won't help at all because every time they just say that the case is under review. But it’s been under review for a whole year already😂 stay away from this service. They will definitely take your money. ### 1/5 — Kriminell Vorsicht! *2026-05-13* Größte Hinterwäldler Bank, die es auf diesem Planeten gibt… nicht nur Rückbuchung und nicht von dieser Bank durchgeführt werden. Diese Bank hält sich auch nicht anges Gesetze und Richtlinien und Normen. So zum Beispiel bitte diese Bank keine Echtzeit Überweisung an, was gesetzlich vorgeschrieben ist im europäischen Raum. **Developer response:** Hello, thank you for sharing your feedback. We were a bit surprised by your rating and would like to better understand your experience and learn what we could improve. Please note that ZEN.COM does support instant SEPA transfers. You can find more information here: https://ask.zen.com/hc/de/articles/5920583237404-Welche-internationalen-%C3%9Cberweisungen-unterst%C3%BCtzt-ZEN-COM We truly value constructive feedback, so please feel free to contact us at hello@zen.com. Regards ### 1/5 — Scam *2026-05-03, version 2.1.2* They closed accounts without any valid reasons and block the money. They will take your money and do not get any reply from support. ### 1/5 — Poor *2026-03-29, version 1.142.0* Poor setting up ### 1/5 — horrible *2026-03-15* You have to prove identification by only showing a passport🤣 what kind of corruption is that? I cant show anything besides a passport? complete bs dont use this app/site for anything please. **Developer response:** Hello, thank you for contacting us and for your interest in joining ZEN. Information about the policy and documents required to open an account in your region can be found here: https://ask.zen.com/hc/en-us/articles/15924125578012-Opening-ZEN-Personal-account. If you need any assistance, please write to us at hello@zen.com. Regards ### 1/5 — Katastrophe!!! *2026-01-20* Plötzlich werden Transaktionen in EURO nicht mehr unterstützt oder Transfer auf eine Dt Kreditkarte angelehnt. Support ist langwierig und lässt den Kunden irgendwann ohne weitere Auskunft einfach im Chat hängen. Ich komme nicht mehr an mein Geld und kann jetzt Rechnungen nicht bezahlen. Nie wieder ZEN🤬 **Developer response:** Hello! We appreciate you taking the time to share your thoughts. We couldn’t find your details in our system, but we’d like to help and verify the issue on our side! 
Our team is available 24/7—reach out to us at hello@zen.com. Regards! ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome Services *2026-10-10, version 2.14.2* Zen is providing awesome quick and hassle free services in financials sector, easy money movement fast exchange services with best rates. Highly recommended services ### 5/5 — Mega cool! *2026-10-01* Tolle App tolles Konto **Developer response:** Hello, thank you so much for your kind words! We’re really happy to hear that you’re enjoying the app and your ZEN account. We truly appreciate your support! Regards ### 5/5 — Best *2026-09-13, version 2.12.0* Best Bank 💚 ### 5/5 — H *2026-08-07* Sehr gut **Developer response:** Hello, many thank you for the 5-star rating. If there’s anything we can do to improve our offering, please let us know. Regards! ### 5/5 — Zen *2026-05-24* It’s very comfortable, fast and reliable **Developer response:** Hello, thank you so much for your feedback! We’re really happy to hear that you find it user-friendly and trustworthy. Have a great day! ### 5/5 — Numéro fiscal *2026-05-15* Ça fait des années que je suis sur zen franchement rien à dire, et là aujourd’hui je vois une notification sur l’application me demandant mes informations fiscal, comme avec Revolut à l’ancienne pareil , zen faites pas ça vous allez perdre un tas de clients on va se rediriger vers d’autres neo banques c’est pas ça qu’il manque!!! **Developer response:** Hello, thank you for being with ZEN.COM for so many years and for sharing your suggestion with us. In case of any questions, we are at your disposal at hello@zen.com. Regards ### 5/5 — Sunt foarte mulțumit *2026-04-16, version 2.0.1* Sunt foarte mulțumit ### 5/5 — I *2026-04-08, version 2.0.0* Very good ### 5/5 — 10/10 *2026-03-20* J’apprécie énormément Zen, ma banque préfère au quotidien, merci d’être aussi professionnel. **Developer response:** Hello, thank you very much for your comment and for highlighting the professionalism of the ZEN.COM financial app. Have a wonderful day! ### 5/5 — Best *2026-03-11, version 1.141.2* Best of best fast and reliable --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-10-20.*