# Zendesk Chat — Chat with customers

> Live chat software for businesses to engage with website visitors and provide customer support. (iPhone/iPad app by Zendesk, Inc..)

- Source: https://appshunter.io/ios/app/zendesk-chat/id549057844 (this page in markdown: same URL + `.md`)
- Developer: [Zendesk, Inc.](https://appshunter.io/developer/368796010)
- Category: Business, Productivity
- Price: Free
- Rating: 4.50/5 from 758 App Store ratings · 845 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.0 · 48 MB
- Languages: British English, Arabic, Bulgarian, Czech, Danish, Dutch, Filipino, Finnish, French (France), German (Germany) and 22 more
- Released: 2012-08-07
- Data updated: 2026-08-12
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/zendesk-chat/id549057844/reviews.md

## What is Zendesk Chat?

Zendesk Chat is the live chat software trusted and loved by enterprises and small business worldwide. The iPhone & iPad app provides many of the great features available on the web dashboard.

Customers are 3 times more likely to make a purchase when you reach out with a chat. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app.

Benefits of using the app:
- Manage, monitor, and reply to visitor conversations from anywhere
- Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor
- See who's online on your website in real-time and engage with new leads on your website
- Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support
- Encourage better agent collaboration on the go with agent-to-agent chats
- Improve agent response time and reduce typing time with the shortcuts feature
- Easily switch between our online web dashboard and the mobile apps while continuing the conversations from where you left off
- On the iPad, continue chatting with a customer while using another application with full support for multi-tasking with Slide Over and Split View

Learn more about Zendesk Chat (formerly Zopim) and create a free account here:https://www.zendesk.com/chat/

## Key features

- Manage conversations on the go
- Monitor website visitors in real-time
- View visitor website activity
- Push notifications for new messages
- Agent-to-agent chat collaboration
- Pre-written response shortcuts

## What do users think of Zendesk Chat?

Overall sentiment: negative

**Pros**

- 🚀 Instant notifications
- 🔒 Secure and reliable
- 👍 Simple and easy to use
- 👍 Great for small businesses
- 👍 Excellent customer service

**Cons**

- 🐛 Frequent disconnections and login issues
- 🐛 Inconsistent push notifications
- 🐛 Buggy and unstable app
- 🐛 Limited functionality compared to desktop
- 🔋 Drains battery quickly

**Commonly reported bugs**

- App freezes and crashes
- Login button not working
- Inability to see full chat messages
- Disconnections and lost chats
- Incorrect online/offline status display

**Most requested features**

- Dark mode option
- Ability to stay logged in and receive notifications in the background
- Improved chat history and visitor tracking
- iPad app support
- Customization options for alerts and notifications

## Recent user reviews (10 of 845)

All indexed reviews: https://appshunter.io/ios/app/zendesk-chat/id549057844/reviews.md

### 3/5 — Lack transfer info

*2025-08-21, version 1.21.0*

Failure to transfer consumer info automatically within other zd support platform. Also does not automatically assign to employee after accepting chats. Failing since two recent zd support updates. Please fix soon

### 2/5 — Needs improvement

*2025-06-04, version 1.19.0*

I find the app to be inconsistent in usability and lacking the features I would expect from chat communication. It will log me out without telling me - so a built in feature that notifies you before logging out would help. Also, logging back in is a struggle- sometime it won’t accept my correct login credentials. I’ve had to delete and redownload it to test why it’s not working properly many times. When inside a chat with a customer, the ability to view details about the customer/viewing history are hidden - it would be nice to see everything on screen in the chat. In general, it feels old and out of date. I’ve never seen any updates to this app’s features or visuals, and I’ve been using Zendesk for YEARS. Let’s get some attention put here please.

### 5/5 — Zendek 24/7 online chat presence

*2025-05-22, version 1.19.0*

This tool (Zendesk) works very well, and allows www.losombues.com be the only outfitter in the planet to be available online 24/7 with a real person behind the chat, and not an annoying bloody good-for-nothing chatbot

### 2/5 — Fatalne dzialanie na iphone i ipad

*2024-07-26, version 1.16.0*

Coś bardzo złego dzieje się z waszą aplikacją. Praktycznie na iPhone’ach i iPadach nie da się z niej korzystać. Synchronizacja praktycznie nie działa. Kliknięcie na powiadomienie o nowej, przychodzącej rozmowie nie przenosi do odpowiedniego czatu. Kliknięcie ikony czat nie pokazuje przychodzący ch Czatów. Aplikacja stała się praktycznie bezużyteczną. Wersja na desktop ( przeglądarkowa)Działa wyśmienicie. Posiadamy na nią kilka kont. Z uwagiNa brak możliwości obsługi poprzez aplikację na urządzeniach mobilnych, rozważamy zmianę platformę do komunikacji z naszymi klientami na stronie WWW. Wygląda na to że deweloper zupełnie zapomniał o klientach aplikacji mobilnej na iPhony… :(

### 1/5 — The app crack on my iPad

*2024-07-08, version 1.16.0*

I recently purchased a new iPad to facilitate my work. However, whenever I use the iPad, I am unable to receive notifications. One minute after a user arrives, it shows me as offline, even though no notification sound was made. Why is this happening?

I have tried using your app but found that there is no shortcut for quick replies. Does this mean I can only use a computer for work? Have you considered upgrading for iPad users? Nowadays, many people prefer using iPads for work convenience, but your website seems incompatible.

Additionally, if my computer and iPad are both open, I receive the notification sound. However, if I only use the iPad browser, it does not show when a user arrives. Please let me know if there is any solution to these issues.

Thank you.

### 1/5 — App needs work.

*2023-12-30, version 1.15.4*

Frequently, it does not make any noise, even though it is online and not paired with anything else, other than Wi-Fi or cellular. Their feedback option is broken, so I cannot let them know about other problems as well.

### 1/5 — Artık çalışmıyor

*2023-11-29, version 1.15.4*

Son sürüme kadar gayet güzel çalışıyordu. Şimdi sadece desktop’dan girebiliyoruz. Mobil uygulamadan login olamıyoruz. Şifreniz hatalı diyor. Oysa aynı şifre ile desktop’dan login olabiliyoruz. Şikayet kaydı açtık. Şifrenizi güncelleyin dediler. Onu da yaptık ama durum değişmedi.

### 1/5 — Chat

*2023-10-04, version 1.15.4*

with the zendesk upgrade, the way you enter the application is very difficult

### 1/5 — From months doesn’t work

*2023-07-15, version 1.15.4*

Always “on loading”.

### 1/5 — Kısayollar uok

*2023-07-01, version 1.15.2*

Kısayollar görünmüyor bu konuda bi geliştirme yapabilir misiniz

## Frequently asked questions about Zendesk Chat

### What does Zendesk Chat do?

Zendesk Chat is a live chat software that allows businesses to communicate with their website visitors in real-time. It helps in providing customer support, engaging with leads, and increasing purchase likelihood by offering immediate assistance.

### What are the key features of the mobile app?

The mobile app allows you to manage and reply to conversations from anywhere, monitor who is online on your website, see visitor page history and past chat logs, and receive push notifications for new messages. It also includes features for agent collaboration and response shortcuts.

### Is Zendesk Chat free to use?

The application description mentions creating a free account, indicating that there is a free tier available for users. Further details on pricing or paid features are not provided in the description.

### What devices is Zendesk Chat compatible with?

The app is available for iPhone and iPad, offering many of the features found on the web dashboard. It supports multitasking features like Slide Over and Split View on iPad.

### How can this app help my business?

This app can help your business by improving customer support responsiveness, increasing conversion rates as customers are more likely to purchase when reached out to via chat, and enabling your team to manage customer interactions efficiently from any location.

## Version history (last 5 releases)

### 1.22.0 — 2026-03-05

Minor fixes and performance improvements.

### 1.21.0 — 2025-08-04

Minor fixes and performance improvements.

### 1.20.0 — 2025-06-17

Minor fixes and performance improvements.

### 1.19.0 — 2025-05-13

Minor fixes and performance improvements.

### 1.18.0 — 2025-04-02

Minor fixes and performance improvements.

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## More apps by Zendesk, Inc.

- [Zendesk Support](https://appshunter.io/ios/app/zendesk-support/id1174276185)

All apps by Zendesk, Inc.: https://appshunter.io/developer/368796010

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*