# Zendesk Chat — user reviews > 845 indexed App Store user reviews of Zendesk Chat by Zendesk, rated 4.50/5 from 758 ratings. - Source: https://appshunter.io/ios/app/zendesk-chat/id549057844/reviews - App overview in markdown: https://appshunter.io/ios/app/zendesk-chat/id549057844.md - Rating breakdown: 5★ 618 · 4★ 51 · 3★ 25 · 2★ 14 · 1★ 50 ## What do users think of Zendesk Chat? Overall sentiment: negative **Pros** - 🚀 Instant notifications - 🔒 Secure and reliable - 👍 Simple and easy to use - 👍 Great for small businesses - 👍 Excellent customer service **Cons** - 🐛 Frequent disconnections and login issues - 🐛 Inconsistent push notifications - 🐛 Buggy and unstable app - 🐛 Limited functionality compared to desktop - 🔋 Drains battery quickly **Commonly reported bugs** - App freezes and crashes - Login button not working - Inability to see full chat messages - Disconnections and lost chats - Incorrect online/offline status display **Most requested features** - Dark mode option - Ability to stay logged in and receive notifications in the background - Improved chat history and visitor tracking - iPad app support - Customization options for alerts and notifications ## Newest reviews (16 of 845) ### 3/5 — Lack transfer info *2025-08-21, version 1.21.0* Failure to transfer consumer info automatically within other zd support platform. Also does not automatically assign to employee after accepting chats. Failing since two recent zd support updates. Please fix soon ### 2/5 — Needs improvement *2025-06-04, version 1.19.0* I find the app to be inconsistent in usability and lacking the features I would expect from chat communication. It will log me out without telling me - so a built in feature that notifies you before logging out would help. Also, logging back in is a struggle- sometime it won’t accept my correct login credentials. I’ve had to delete and redownload it to test why it’s not working properly many times. When inside a chat with a customer, the ability to view details about the customer/viewing history are hidden - it would be nice to see everything on screen in the chat. In general, it feels old and out of date. I’ve never seen any updates to this app’s features or visuals, and I’ve been using Zendesk for YEARS. Let’s get some attention put here please. ### 2/5 — Fatalne dzialanie na iphone i ipad *2024-07-26, version 1.16.0* Coś bardzo złego dzieje się z waszą aplikacją. Praktycznie na iPhone’ach i iPadach nie da się z niej korzystać. Synchronizacja praktycznie nie działa. Kliknięcie na powiadomienie o nowej, przychodzącej rozmowie nie przenosi do odpowiedniego czatu. Kliknięcie ikony czat nie pokazuje przychodzący ch Czatów. Aplikacja stała się praktycznie bezużyteczną. Wersja na desktop ( przeglądarkowa)Działa wyśmienicie. Posiadamy na nią kilka kont. Z uwagiNa brak możliwości obsługi poprzez aplikację na urządzeniach mobilnych, rozważamy zmianę platformę do komunikacji z naszymi klientami na stronie WWW. Wygląda na to że deweloper zupełnie zapomniał o klientach aplikacji mobilnej na iPhony… :( ### 2/5 — Buona app ma con lacune *2022-09-28, version 1.15.2* Se la app non viene tenuta sorta in background ci deve loggare spesso come se si fosse disconnesso l’account. Risolvibile… spero ### 1/5 — Buggy app both Desktop and Mobile *2022-04-27, version 1.15.2* In the last two months of usage have reset my password several times. Password is saved but still gives error. Hope they do something or just because you are big can forget about it. ### 1/5 — Keeps crashing *2022-03-28, version 1.15.2* After the recent update. The app keeps crashing. ### 3/5 — Bien *2022-03-28, version 1.15.2* Seul petit problème j’essaye de contacter quelqu’un en français pour pouvoir avoir des options payantes à mettre sur ce site que j’ai avec ce formulaire mais cela est très compliqué j’ai du laissé tomber Si je peux être contacté par quelqu’un de la société en français afin de voir pour prendre une option merci ### 1/5 — Useless *2022-03-09, version 1.15.1* The app continually logs out on our iPhones which makes the app useless. All our other apps stay logged in i.e Messenger, Skype, WhatsApp etc ### 1/5 — Don’t get updates *2022-02-16, version 1.15.1* We pride ourselves on customer service and your app is terrible at updating our team of missed messages. ### 3/5 — Please fix it *2021-12-15, version 1.15.1* Tab Visitors not working (((( ### 1/5 — Very slow *2021-11-09, version 1.15.1* By far the slowest customer chat app I have ever used. I just have to use it now as our company uses Zendesk as whole package. But i hope app developers can work on this to make it better. ### 1/5 — Unmaintained app *2021-09-21, version 1.15.1* What happened to chat? Zendesk couldn’t care less about improvements to their chat mobile app since they bought zopim ### 2/5 — Doesn’t always work *2021-07-20, version 1.15.0* The chars used to open up, now the screen sticks on synchronising and doesn’t work. When it did work, the chat would load blank when converted to a ticket. We’ve since now abandoned the app and use the website only. ### 1/5 — Useless *2021-06-21* Every time I get a notification for a chat I click on it and it says the user has left the chat. Sometimes it will show up minutes later after a full app restart. Another job well done Zendesk. **Developer response:** Hi there, we're really sorry to hear you're having issues. Can you email us at support@zendesk.com and mention in the email the description of the issue and we can take a deeper look for you? ### 1/5 — Annoying notifications *2021-06-05, version 1.15.0* The app continues to alert you that you're offline outside of business hours and on weekends. Additionally, app won't keep you connected/online. ### 4/5 — Juste un truc .. *2021-04-25, version 1.15.0* Juste un mode sombre !🤞 ## Most critical reviews (10 lowest-rated) ### 1/5 — The app crack on my iPad *2024-07-08, version 1.16.0* I recently purchased a new iPad to facilitate my work. However, whenever I use the iPad, I am unable to receive notifications. One minute after a user arrives, it shows me as offline, even though no notification sound was made. Why is this happening? I have tried using your app but found that there is no shortcut for quick replies. Does this mean I can only use a computer for work? Have you considered upgrading for iPad users? Nowadays, many people prefer using iPads for work convenience, but your website seems incompatible. Additionally, if my computer and iPad are both open, I receive the notification sound. However, if I only use the iPad browser, it does not show when a user arrives. Please let me know if there is any solution to these issues. Thank you. ### 1/5 — App needs work. *2023-12-30, version 1.15.4* Frequently, it does not make any noise, even though it is online and not paired with anything else, other than Wi-Fi or cellular. Their feedback option is broken, so I cannot let them know about other problems as well. ### 1/5 — Artık çalışmıyor *2023-11-29, version 1.15.4* Son sürüme kadar gayet güzel çalışıyordu. Şimdi sadece desktop’dan girebiliyoruz. Mobil uygulamadan login olamıyoruz. Şifreniz hatalı diyor. Oysa aynı şifre ile desktop’dan login olabiliyoruz. Şikayet kaydı açtık. Şifrenizi güncelleyin dediler. Onu da yaptık ama durum değişmedi. ### 1/5 — Chat *2023-10-04, version 1.15.4* with the zendesk upgrade, the way you enter the application is very difficult ### 1/5 — From months doesn’t work *2023-07-15, version 1.15.4* Always “on loading”. ### 1/5 — Kısayollar uok *2023-07-01, version 1.15.2* Kısayollar görünmüyor bu konuda bi geliştirme yapabilir misiniz ### 1/5 — Downgrade Subscription *2022-12-22, version 1.15.2* We requested to downgrade our subscription. Until they haven’t actioned on this yet. It’s already been months!!! ### 1/5 — Zopim app *2022-12-06, version 1.15.2* Hi App not working at all ### 1/5 — Can’t remained Logged In *2022-10-13, version 1.15.2* The app would be great if it would run in the background and be logged in all the time. The 24 hour login is really annoying and you often forget and end up missing chats ### 1/5 — Will not load on data *2022-05-18, version 1.15.2* I can never use this app on the go as it doesn’t ever load, I make sure it is regularly updated on iOS but can not get it to load ## Most praised reviews (10 highest-rated) ### 5/5 — Zendek 24/7 online chat presence *2025-05-22, version 1.19.0* This tool (Zendesk) works very well, and allows www.losombues.com be the only outfitter in the planet to be available online 24/7 with a real person behind the chat, and not an annoying bloody good-for-nothing chatbot ### 5/5 — Very useful *2023-01-28, version 1.15.2* We had this chat for many years already Is very nice for our business I recommend ### 5/5 — Mükemmel *2022-09-16, version 1.15.2* 2 canlı destek bir arada olsa güzel olur ### 5/5 — Funciona fenomenal! *2021-05-06, version 1.15.0* Funciona de maravilla. Tuve un pequeño problema técnico y en poquísimo tiempo me contactaron para ayudarme a solucionarlo ### 5/5 — Links don’t work in user navigation *2021-01-16, version 1.15.0* Links aren’t clickable anymore in the user navigation. I have to copy and paste now to see where the user is. Fix this! ### 5/5 — Great service app *2020-11-23, version 1.15.0* My only criticism is limited notifications and repeat notifications for incoming chats mean they could be missed ### 5/5 — Great application *2020-09-22, version 1.15.0* Love the app ### 5/5 — Dark Mode? *2020-09-20, version 1.15.0* Thank you guys for the awesome app, been using it for years. I also noticed you’re very responsive, so any chance we will see a dark mode for iOS? Hope so. Thanks. ### 5/5 — Average plus app *2020-07-13, version 1.15.0* It’s OK. Nothing more and certainly nothing less. ### 5/5 — Loved the zopim chat *2020-05-09, version 1.15.0* Really help me connect with all my online leads, i even use this chat features in my presentations as well that put me ahead of competition. The new app is even better, im connected with my online leads where ever i go. Truly amazing. I recommend everyone to use zopim. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*