# Zendesk Support — Support - anytime, anywhere

> Mobile customer support ticket management and team performance tracking. (iPhone/iPad app by Zendesk.)

- Source: https://appshunter.io/ios/app/zendesk-support/id1174276185 (this page in markdown: same URL + `.md`)
- Developer: [Zendesk](https://appshunter.io/developer/368796010)
- Category: Business, Productivity
- Price: Free
- Rating: 4.50/5 from 4,197 App Store ratings · 404 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 98 MB
- Languages: British English, Arabic, Bulgarian, Czech, Danish, Dutch, Finnish, Canadian French, German (Germany), Greek and 21 more
- Released: 2016-11-15
- Data updated: 2026-08-26
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/zendesk-support/id1174276185/reviews.md

## What is Zendesk Support?

Zendesk Support for iOS is built for agents, team leads, and managers on the move. It's a fast and secure productivity tool that gives you visibility to your account in real time. Get ahead of the day and keep things running by bringing the right people, conversations, and information together. Support for iOS is available for iPhone and iPad, so you can access Zendesk whether you’re at your office or on the go!

Some of the key features you’ll find in the app:

// Run your business from the field
If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, and get context with tags, notes, and important customer details in profiles.

// Get real-time notifications for critical updates
Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Configure which notifications you receive by group and when you want them, by day and time.

// Focus on today
Get a snapshot of your ticket views to review volume, demand, and figure out what needs to be prioritized for your account.

// Track team performance
If you’re a manager, you can track current workload and see how your team is doing from the palm of your hand!

// Continue a conversation, or create new tickets
Add the right people to the conversation with @mentions, create new tickets and update assignee, CC, plus add Followers, tags, and any other fields while on the move.

// Search to find context on your customer
Have better insights while on the move, by viewing a customer’s profile to see tags, organizations, notes, requests, and more.

We love feedback, so if we can do something better, please tell us! Our mobile team read every support ticket. Send us feedback directly through the app in the Settings tab.

Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.

Learn more about Support and create a free account here: https://www.zendesk.com/support

## Key features

- Real-time ticket notifications
- Manage tickets on the go
- View customer profiles and details
- Track team workload and performance
- Create and update tickets
- Add attachments to tickets

## What do users think of Zendesk Support?

Overall sentiment: negative

**Pros**

- 🚀 Easy to use mobile version
- 👍 Convenient for on-the-go support
- 🚀 Straightforward interface
- 🚀 Useful for tracking tickets

**Cons**

- 🐛 Crashes and freezes frequently
- 🐛 Notifications not working as expected
- 🐛 Inconsistent with web version
- 🐛 Login issues, constantly logging out
- 🐛 Slow performance and load times
- 👎 Limited functionality compared to web version
- 👎 Poor user experience and navigation

**Commonly reported bugs**

- Notification badge never clears
- Cannot see images/attachments inline
- Inability to reply to tickets or update ticket status
- Inconsistent behavior when applying macros

**Most requested features**

- Dark mode option
- Better integration with other Zendesk features
- Ability to create and manage tickets
- Improved macros and text formatting
- More customization options for views and notifications

## Recent user reviews (10 of 404)

All indexed reviews: https://appshunter.io/ios/app/zendesk-support/id1174276185/reviews.md

### 1/5 — Deleting our API TOKENS

*2026-07-24, version 2.54.0*

The app is fine. But this dumb company is force expiring our API tokens because they’ve decided to migrate to OAuth. You know what? I don’t care what you decided. That is integrated into a bunch of our services and integrations and you’ve just created a bunch of work for us. ZERO stars if it were possible.

### 2/5 — Update made it harder to use

*2026-07-22, version 2.54.0*

The last update made things harder to find and use, things that don’t look like buttons with multiple selections are buttons now, with no outlines or other indicators they are buttons. It feels like a step backward in functionality.

### 5/5 — Works well

*2026-07-15, version 2.54.0*

Works well. I really wish there was a dark mode.

### 2/5 — Not great

*2026-06-01, version 2.54.0*

As a product manager i use Zendesk for support, and i can tell you this app is really poorly thought out in terms of UI and UX. Additionally the attachments that our customers send only appear in the Zendesk app about half the time. I would consider changing my review if this bug is fixed. I look like an idiot asking customers to send their photo again when they already attached it to the first message.

### 1/5 — Not useful for school districts . Avoid

*2026-05-12, version 2.54.0*

Developers seem to have abandoned this product: it will freeze and is not useful at all for school districts due its unresponsiveness. Does not allow simple copy/paste. Use any other helpdesk product and you will be more productive and you clients will be happier.

### 1/5 — Simply appalling

*2026-03-17, version 2.53.0*

So my Zendesk just kicked me out for periodic authentication. I now can’t sign back in because no keyboard appears at the page where I am meant to enter the 6 digit 2FA code. What a joke.

### 1/5 — Latest version 2.5.2 broken

*2026-01-21, version 2.52.0*

Constant failed, try again when trying to view tickets.

### 1/5 — App freezing issues and disappointing support experience

*2026-01-19, version 2.52.0*

I have encountered repeated issues with the app freezing. After working only a few tickets, the app locks up and must be fully closed and reopened. I reported this problem through the company’s support email, but after waiting a week with no response, I called their support line.

Unfortunately, the representative I spoke with was unprofessional and appeared unfamiliar with how the app operates. When I provided screen recordings showing the freezing issue, he incorrectly stated that this was normal behavior and did not welcome further discussion.

I was eventually connected with another agent who explained that the company is no longer making improvements to the app. This is confusing, as I continue to receive update prompts labeled “minor bug fixes,” yet the freezing problem remains unresolved.

### 1/5 — I can’t stand it

*2025-12-11, version 2.50.0*

Use another platform before you get stuck with ZenDesk like I am.

### 1/5 — Non Responsive

*2025-12-09, version 2.50.0*

I’ve used this app for 2 years to handle business needs and I must say it’s honestly HORRIBLE. I’ve used it on Samsung and apple devices and on both operating systems you have to force close or even completely delete and redownload the app to get anything done.

## Frequently asked questions about Zendesk Support

### What does Zendesk Support do?

Zendesk Support is a mobile application designed for customer support agents, team leads, and managers. It allows users to manage customer support tickets, track team performance, and access customer information in real-time, all from their mobile devices.

### What are the key features of Zendesk Support?

Key features include real-time push notifications for critical updates, the ability to manage tickets on the go (including adding attachments), viewing detailed customer profiles, tracking team workload, and creating new tickets with various details like assignees and tags.

### Is Zendesk Support free to use?

Based on the provided information, the app is available for free. The description mentions creating a free account on their website to learn more about the service.

### What devices is Zendesk Support compatible with?

Zendesk Support for iOS is available for both iPhone and iPad devices, allowing users to access their support account whether they are in the office or on the go.

### How can I provide feedback on the app?

The app encourages feedback from its users. You can send feedback directly through the app in the Settings tab. The mobile team reportedly reads every support ticket submitted.

## Version history (last 5 releases)

### 2.55.0 — 2026-08-20

This release includes some minor bug fixes and improvements.

### 2.54.0 — 2026-04-20

This release includes some minor bug fixes and improvements.

### 2.53.0 — 2026-02-25

This release includes some minor bug fixes and improvements.

### 2.52.1 — 2026-01-26

This release includes some minor bug fixes and improvements.

### 2.52.0 — 2026-01-19

This release includes some minor bug fixes and improvements.

## Apps similar to Zendesk Support

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Artlogic](https://appshunter.io/ios/app/artlogic/id1667609500) | 5.0 (2) | Free | Business |
| [AAWA Meetings](https://appshunter.io/ios/app/aawa-meetings/id6444048080) | — | Free | Business |
| [Usiminas - Extranet Mobile](https://appshunter.io/ios/app/usiminas-extranet-mobile/id1662385060) | — | Free | Business |
| [Virtual Number for WA Business](https://appshunter.io/ios/app/virtual-number-for-wa-business/id1663338780) | 4.3 (285) | Free | Business |
| [Humu](https://appshunter.io/ios/app/humu/id6443742620) | 3.0 (2) | Free | Business |
| [CRGO](https://appshunter.io/ios/app/crgo/id6443815000) | — | Free | Business |

## More apps by Zendesk

- [Zendesk Chat](https://appshunter.io/ios/app/zendesk-chat/id549057844)

All apps by Zendesk: https://appshunter.io/developer/368796010

## Related topics

[plume support](https://appshunter.io/ios/topics/plume-support) · [hgtech support](https://appshunter.io/ios/topics/hgtech-support) · [zgo manager](https://appshunter.io/ios/topics/zgo-manager) · [aveva customer first support](https://appshunter.io/ios/topics/aveva-customer-first-support) · [sccs client support](https://appshunter.io/ios/topics/sccs-client-support) · [hcc stafflink](https://appshunter.io/ios/topics/hcc-stafflink) · [soporte](https://appshunter.io/ios/topics/soporte) · [zdesk max](https://appshunter.io/ios/topics/zdesk-max) · [atsc support](https://appshunter.io/ios/topics/atsc-support) · [logmein resolve agent](https://appshunter.io/ios/topics/logmein-resolve-agent) · [unwired support](https://appshunter.io/ios/topics/unwired-support) · [support services](https://appshunter.io/ios/topics/support-services) · [helpdeskpost](https://appshunter.io/ios/topics/helpdeskpost) · [customer support](https://appshunter.io/ios/topics/customer-support) · [ticket to okdesk](https://appshunter.io/ios/topics/ticket-to-okdesk) · [esri support](https://appshunter.io/ios/topics/esri-support) · [itsupportpanel](https://appshunter.io/ios/topics/itsupportpanel) · [apple support ap](https://appshunter.io/ios/topics/apple-support-ap) · [coordinated customer support](https://appshunter.io/ios/topics/coordinated-customer-support) · [orbcomm field support tool](https://appshunter.io/ios/topics/orbcomm-field-support-tool)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*