# Zendesk Support — user reviews > 404 indexed App Store user reviews of Zendesk Support by Zendesk, rated 4.50/5 from 4,197 ratings. - Source: https://appshunter.io/ios/app/zendesk-support/id1174276185/reviews - App overview in markdown: https://appshunter.io/ios/app/zendesk-support/id1174276185.md - Rating breakdown: 5★ 3,225 · 4★ 444 · 3★ 220 · 2★ 105 · 1★ 203 ## What do users think of Zendesk Support? Overall sentiment: negative **Pros** - 🚀 Easy to use mobile version - 👍 Convenient for on-the-go support - 🚀 Straightforward interface - 🚀 Useful for tracking tickets **Cons** - 🐛 Crashes and freezes frequently - 🐛 Notifications not working as expected - 🐛 Inconsistent with web version - 🐛 Login issues, constantly logging out - 🐛 Slow performance and load times - 👎 Limited functionality compared to web version - 👎 Poor user experience and navigation **Commonly reported bugs** - Notification badge never clears - Cannot see images/attachments inline - Inability to reply to tickets or update ticket status - Inconsistent behavior when applying macros **Most requested features** - Dark mode option - Better integration with other Zendesk features - Ability to create and manage tickets - Improved macros and text formatting - More customization options for views and notifications ## Newest reviews (19 of 404) ### 2/5 — Update made it harder to use *2026-07-22, version 2.54.0* The last update made things harder to find and use, things that don’t look like buttons with multiple selections are buttons now, with no outlines or other indicators they are buttons. It feels like a step backward in functionality. ### 2/5 — Not great *2026-06-01, version 2.54.0* As a product manager i use Zendesk for support, and i can tell you this app is really poorly thought out in terms of UI and UX. Additionally the attachments that our customers send only appear in the Zendesk app about half the time. I would consider changing my review if this bug is fixed. I look like an idiot asking customers to send their photo again when they already attached it to the first message. ### 2/5 — What happened? *2025-12-09, version 2.50.0* Zendesk dev team, why did you guys redesign the app and make it so bad? The image attachments don’t load inline anymore the history doesn’t show in threaded view like it used to. I swipe around and get pushed between tickets too easily. Please please consider reverting to the old UI. This is so much harder to follow now. ### 3/5 — It’s barely does the job *2025-11-29, version 2.50.0* I use Zendesk and the app daily. However I find the app to be buggy and lacking major features and functionality. Mainly : 1. Can’t use html macros 2. Can’t forward tickets 3. Can’t open links in follow-up tickets ### 4/5 — Good- Some Adjustments Needed *2025-11-20, version 2.49.0* Using this app for the past few months, can’t complain about much, besides 2 features i would like to be added: 1. Like the web interface, on the app the user should be able to see if another agent is also viewing the ticket/editing it. 2. Like web interface, every ticket from a customer should have their past tickets as reference for customer context panel. ### 4/5 — Side Conversations *2025-10-28, version 2.49.0* Where did the button for side conversations go? Edit: I figured it out on my own. If you’re having an issue with seeing side conversations, click into your settings and toggle the 'New Agent Experience' button. ### 2/5 — Moyen *2025-10-27, version 2.49.0* Bonne application mais un gros progress est nécessaire surtout ajouter l’option desfuser les tickets ### 4/5 — Side Conversations *2025-10-21, version 2.49.0* Where did the button for side conversations go? ### 2/5 — Inerface *2025-09-24, version 2.49.0* The old interface was more friendly user. Easier to navigate thru ### 2/5 — Works okay *2025-09-02, version 2.48.0* The app is pretty limited and the notification schedule doesn’t work as I get notifications 24/7 no matter what I set in the settings. ### 2/5 — Don’t waste your time *2025-08-29, version 2.48.0* The app is very limited, and quirky. Don’t waste your time, use the web site instead. Can’t create side conversations, only respond to existing ones, and can’t upload more than one file to a ticket at a time. ### 2/5 — Problema na hora de enviar *2025-06-30, version 2.46.0* Na hora que enviou ou fechou os chamados ele trava e da um erro ### 3/5 — Problem *2025-05-28, version 2.44.0* What’s wrong with the app on Iphone? Can not be accessed! ### 1/5 — SSL error *2025-05-14, version 2.43.0* I can’t use this app because I always get an error message stating there is an SSL error. Very disappointing ### 3/5 — Nice but challenging *2025-05-05, version 2.43.0* Can’t zoom in on screenshots and can’t mark a notification as unread. ### 4/5 — Good app terrible Search function *2025-04-18, version 2.42.0* The app is great very easy to use but the search function is useless on the app ### 1/5 — You can’t set yourself online or view screenshots *2025-04-11, version 2.42.0* Not great ### 2/5 — More bugs *2025-03-12, version 2.42.0* More bugs and don’t download tickets ### 1/5 — Doesn’t work *2025-02-28, version 2.41.0* This is the most awful app of the AppStore. Macroses do not work, constant issues with opening tickets, they can not be loaded and it says „Failed to load. Tap to retry“, you tap and NOTHING happens. Links are not being sent normally, somehow the text nearby is being included with the link, so you click the link and it appears to be broken. ## Most critical reviews (10 lowest-rated) ### 1/5 — Deleting our API TOKENS *2026-07-24, version 2.54.0* The app is fine. But this dumb company is force expiring our API tokens because they’ve decided to migrate to OAuth. You know what? I don’t care what you decided. That is integrated into a bunch of our services and integrations and you’ve just created a bunch of work for us. ZERO stars if it were possible. ### 1/5 — Not useful for school districts . Avoid *2026-05-12, version 2.54.0* Developers seem to have abandoned this product: it will freeze and is not useful at all for school districts due its unresponsiveness. Does not allow simple copy/paste. Use any other helpdesk product and you will be more productive and you clients will be happier. ### 1/5 — Simply appalling *2026-03-17, version 2.53.0* So my Zendesk just kicked me out for periodic authentication. I now can’t sign back in because no keyboard appears at the page where I am meant to enter the 6 digit 2FA code. What a joke. ### 1/5 — Latest version 2.5.2 broken *2026-01-21, version 2.52.0* Constant failed, try again when trying to view tickets. ### 1/5 — App freezing issues and disappointing support experience *2026-01-19, version 2.52.0* I have encountered repeated issues with the app freezing. After working only a few tickets, the app locks up and must be fully closed and reopened. I reported this problem through the company’s support email, but after waiting a week with no response, I called their support line. Unfortunately, the representative I spoke with was unprofessional and appeared unfamiliar with how the app operates. When I provided screen recordings showing the freezing issue, he incorrectly stated that this was normal behavior and did not welcome further discussion. I was eventually connected with another agent who explained that the company is no longer making improvements to the app. This is confusing, as I continue to receive update prompts labeled “minor bug fixes,” yet the freezing problem remains unresolved. ### 1/5 — I can’t stand it *2025-12-11, version 2.50.0* Use another platform before you get stuck with ZenDesk like I am. ### 1/5 — Non Responsive *2025-12-09, version 2.50.0* I’ve used this app for 2 years to handle business needs and I must say it’s honestly HORRIBLE. I’ve used it on Samsung and apple devices and on both operating systems you have to force close or even completely delete and redownload the app to get anything done. ### 1/5 — Side Conversations *2025-07-05, version 2.46.0* 1 star because you cannot see side conversations. Which is a big feature in Zendesk online. Please add the ability to see and respond to side conversations on the mobile app. ### 1/5 — Not a fan *2025-06-12, version 2.45.0* In my use case, this platform takes up way more time than it’s worth ### 1/5 — Do not open this app *2025-06-10, version 2.45.0* I was charged for this app without warning. It was attached to an email I was trying to respond to. ## Most praised reviews (10 highest-rated) ### 5/5 — Works well *2026-07-15, version 2.54.0* Works well. I really wish there was a dark mode. ### 5/5 — Good app *2024-10-28, version 2.40.0* Background app refresh is broken on latest iOS and latest app…please fix it. Now when you open the app you have to pull down every time to see latest updates. ### 5/5 — Good, so far! *2023-11-10, version 2.32.0* Login—It seems like the app likes SSO. Wish the alternative method isn’t in grey, small font on lower part of the screen. Viewing tickets, setting up notifications, and such seems to be good. Will discover how well it works in the coming days! ### 5/5 — 로그인 불가 *2023-08-27, version 2.29.0* 계정을 입력하면 "SSL 오류가 발생했기 때문에 서버에 안전하게 연결할 수 없습니다." 라고 노출됩니다. 아이디를 잘못 입력한건가요? 잘못을 알려주세요. ### 5/5 — Cannot use macro on iPhone *2022-12-22, version 2.18.3* I’m having issue to use macro on the app. iPhone 13 Pro Max By the way the app is awesome! ### 5/5 — For work purposes *2022-12-20, version 2.18.3* I use this app at work and it is probably my favorite as far as keeping track of tickets both completed ones, pending ones etc. Whoever created this was thinking wise beyond their years. Thanks to the creators me and the team I’m newly with deeply appreciate this. ### 5/5 — Love it *2022-08-08, version 2.17.4* Save time ❤️ ### 5/5 — Gold app *2022-04-19, version 2.17.1* I noticed the issue a few days ago. Nothing loads anymore all of a sudden. I did not make any changes and I have the latest version Edit: I was able to get it working after removing and reinstalling the app. Now everything is working and I like that talk access has been added. ### 5/5 — Terrific tool *2021-12-29, version 2.15.3* Been using Zendesk in PC and iPhone for several years. It’s great. Buy it! ### 5/5 — iOS update crashed my app *2021-10-10, version 2.15.1* Hi I’ve updated my iOS 15.1 and now this app isn’t working. Can you help me?? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*