# Zengo: Crypto & Bitcoin Wallet — user reviews > 522 indexed App Store user reviews of Zengo by ZenGo Ltd., rated 4.70/5 from 4,394 ratings. - Source: https://appshunter.io/ios/app/zengo-crypto-and-bitcoin-wallet/id1440147115/reviews - App overview in markdown: https://appshunter.io/ios/app/zengo-crypto-and-bitcoin-wallet/id1440147115.md - Rating breakdown: 5★ 3,728 · 4★ 331 · 3★ 106 · 2★ 50 · 1★ 179 ## What do users think of Zengo? Overall sentiment: positive **Pros** - 🚀 Easy to use - 🔒 Secure wallet - 👍 Excellent customer service - 🚀 Quick transactions - 💡 Innovative keyless wallet - 👍 User-friendly interface **Cons** - 💰 High fees - 🐛 Bugs and glitches - 🔒 Limited coin support - 🔒 Withdrawal issues - 🔋 Slow performance **Commonly reported bugs** - Account verification issues - Wallet balance not updating correctly - Transactions getting stuck or delayed - App crashes and freezes - Unable to withdraw funds **Most requested features** - Add support for more cryptocurrencies - Implement fiat on-ramp and off-ramp - Provide option to adjust transaction fees - Add dark mode - Improve transaction history and balance tracking ## Newest reviews (11 of 522) ### 1/5 — Terrible support *2026-01-22, version 9.5.5* I was promised $15 for writing a review and after many months I’ve yet to receive anything. Update: i received an email from the “developer” stating they don’t pay for reviews. That’s funny because I have the original email claiming otherwise. ### 1/5 — Rude support *2025-12-11, version 9.5.2* Very very unprofessional support with scripts , don’t wait someone will help you with something ### 2/5 — Zengo or Moonpay? *2025-12-04, version 9.5.1* Does it really matter where the obstacle is? ### 1/5 — About zengo not working perfectly *2025-12-03, version 9.5.1* Have been waiting for good two days I have my Btc on my zengo wallet I can't send it for days and I reported to zengo its been hours and no feedback yet I don't advice using zengo as of this moment ### 1/5 — 3D facelock scan not reliable *2025-11-13, version 9.4.1* I’m not sure why when I test my 3D facelock scan keep telling me not ideal scan even in good lighting conditions. But when I tried to take a new scan in the same lighting condition it work but after that I tried to test my new 3D facelock scan it said bad / not ideal scan let try again. If the issue not fixed I will stop using Zengo wallet because I’m worried that I can’t move my assets or do wallet recovery when I need it because of “not ideal” 3D facelock ### 1/5 — No aceptan worlcoin *2025-11-06, version 9.4.1* Una de las razones por la cual descargue la APP fue para usarla con worlcoin como lo dicen en su página oficial pero hasta los momentos no los habilitan, lo demás las otras apps cumplen la misma función si habilitan worlcoin subo a 5 estrellas👌 ### 1/5 — App doesn’t see iCloud backup in repair kit *2025-11-02, version 9.4.0* But it’s 100%, I checked and double checked ### 1/5 — Terrible support *2025-10-28, version 9.4.0* I was promised $15 for writing a review and after many months I’ve yet to receive anything. ### 1/5 — Genuinely the worst website ever *2025-10-27, version 9.4.0* Cant take out my own money without putting in more money to take it out. Disgusting. No help from support, ridiculous app fees. I lost 10$ just putting it in the wallet alone. Disgusting app. Scame. Dont download under any circumstances because everyone who uses this is a scammer, developers of app are desperate to defend themselves in other 1 star reviews to the point of coming off as pretentious. They know what they are doing. I imagine how many clueless people they get with thes fees and confusing app layout with no explanations that arent buried in hours of reading ### 1/5 — App collects and shares personal information *2025-10-09, version 9.4.0* The app collects personal information from your device and shares it with third-parties and all authorities. This fact is stated directly in their privacy policy. ### 1/5 — Fraud *2025-09-30, version 9.4.0* They have a special wallet address which pops up when ever you copy your wallet address and then they ask you to paste from clipboard Note it’s their unique wallet address “ and then you send to their wallet address instead of your. And then you think you made a mistake. They’re fraud guys ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad customer service *2026-07-05, version 10.0.4* Don’t even bother with this app. The will just stress you for nothing. ### 1/5 — Fraud *2026-06-04* Worst app never download this ### 1/5 — Scam! *2026-03-27, version 9.6.1* Full of scammers trying to send you £3,000 but you have to paid a fee of £200 because it’s a new account please don’t fall for it, it is a scam! ### 1/5 — Scam *2026-03-26, version 9.6.1* DO NOT USE THIS CRYPTO WALLET! They try to fool you into believing you set up biometric (Face ID) to get you to provide a photo of yourself that can be used by government and law enforcement to ID the person using the account. I DID NOT OPT INTO THE FACE ID OPTION AND THEY KEEP SAYING I DID. THEY ARE LYING. Now I cannot transfer my crypto to another phone without submitting my mug shot (to be used later by the tax agency and law enforcement!) DO NOT USE THIS CRYPTO WALLET. ### 1/5 — Stupid app *2026-03-19, version 9.6.0* Not working and never will ### 1/5 — Convoluted and unusable *2026-03-09, version 9.6.0* I downloaded it through an ad to send some usdce. Needless to say I was stuck in stupid bureaucracy and could not complete this simple task. I would give 0 stars if I could. Total failure of an app. ### 1/5 — Guarantee Warning *2026-02-26, version 9.6.0* If email address you opened your account with is compromised or permanently deleted — Zengo will deny access to your funds. Even after you verified with Recovery Kit, biometrics, and your backup email address. Warning. No Zengo guarantee. Already contacted Zengo Help and Support many times — this Apple review is sharing — Zengo’s answer to warn others. User MUST have original email to access his or her Zengo account. ### 1/5 — Guarantee Warning *2026-02-22, version 9.6.0* If email address you opened your account with is compromised or permanently deleted — Zengo will deny access to your funds. Even after you verified with biometrics and your backup email address. Warning. ### 1/5 — Приложение не открывается *2026-02-15, version 9.5.8* Больше и добавить нечего. Тапаю на иконку приложения - выбрасывает на главный экран. ### 1/5 — Trash *2026-02-08, version 9.5.8* I had paid for a membership through monthly and needed 5$ bc I don’t spend 89$ to retrieve money that’s mine off there app I’ll be loosing my home w 2 daughters this app and the custodial workers are horrible and deserve to loose this business. ## Most praised reviews (10 highest-rated) ### 5/5 — Most exceedingly remarkable and extremely exceptional cryptocurrency recovery technology expertises! *2026-04-18, version 9.6.2* Please read carefully, I lost my money few weeks ago in bitcoin investment. llost over $175,065 they denied my withdrawal request and also left it pending. I reached out to them and they never responded back to my emails and calls. They eventually locked me out of my account I had reach out a recovery experts at Procyberhacksrecovery @gMailcom to help me recover all my money back. They're the best when it comes to crypto recovery. Thankfully I have gotten my money back. ### 5/5 — Zengo *2026-03-17, version 9.6.0* just PERFECT nothing else just pure love for this app. ### 5/5 — Top *2026-03-10* Wirklich super App ### 5/5 — Best wallet *2026-02-22, version 9.5.8* I’ve had Zengo for going on 2 years now and compared to the other wallets out there they are definitely the best! Highly recommended! ### 5/5 — Ease of use *2026-01-19, version 9.5.5* The app is easy to use and has a great feel for me ### 5/5 — Frank *2026-01-11, version 9.5.3* Jennings ### 5/5 — Bitcoin Swap *2025-11-11, version 9.4.1* Very quick and helpful. Love this app and the tech support ❤️ ### 5/5 — Best wall/exchange I’ve used so far *2025-10-18, version 9.4.0* I like the security measures that are used for my currency and I like how simple it is to use…its smooth as butter ### 5/5 — Satisfaction *2025-10-08, version 9.4.0* I have been nothing but satisfied with my encounters with Zengo. Never a problem when trying to make contact with real people. ### 5/5 — Great Customer Support *2025-09-26, version 9.4.0* I have just started using Zengo recently. Their support team has been very responsive and easy to work with. It is fantastic to actually connect with a real person who is knowledgeable and answers any queries efficiently. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*