# Zenith Bank eaZymoney — user reviews > 326 indexed App Store user reviews of Zenith Bank eaZymoney by Zenith Bank PLC, rated 3.20/5 from 183 ratings. - Source: https://appshunter.io/ios/app/zenith-bank-eazymoney/id732850254/reviews - App overview in markdown: https://appshunter.io/ios/app/zenith-bank-eazymoney/id732850254.md - Rating breakdown: 5★ 83 · 4★ 13 · 3★ 13 · 2★ 12 · 1★ 62 ## What do users think of Zenith Bank eaZymoney? Overall sentiment: negative **Pros** - 🚀 Fast and easy transactions - 💳 Convenient virtual card feature - 👍 User-friendly interface **Cons** - 🐛 Frequent app crashes - 🔍 Lack of transaction details - ⚠️ Unreliable network connectivity - 🤔 Confusing app updates - 💸 Unnecessary charges **Commonly reported bugs** - Login issues after app update - Transfer limits not working as expected - Balance not refreshing correctly **Most requested features** - Dark mode option - Transaction history export - Improved customer support ## Newest reviews (18 of 326) ### 2/5 — Biometric authentication *2026-06-04, version 5.0.0* Updated the app, but no longer able to use biometric authentication for transactions, can’t use only transaction pin without hardware token authentication. Can’t use etoken without token, otp verification needs 72 hours. Having to go through all this to use something that was working prior to update is just an inconvenience and chore. At least allow the biometric, It says it’s on in the settings but there’s no option for it in the transaction page. ### 2/5 — Kindly work on your Ux 🙏 *2026-05-30* The Ui looks great, but the Ux is even worse than the previous version at this point. What is the point of suggesting destination banks if you are not going to include the actual likely options, when you very well know that none of the suggested destinations even have bank accounts with that name. We have better systems these days let’s do better, why constraining yourselves when you can reach the peak? When I paste an account number you should be choosing actual likely banks. I don’t want to move but I might just have to. ### 3/5 — Get a new app *2026-03-18* You guys should make changes to your app settings cos why does it always say something like network error check your internet connection when I sure am connected to the internet. ### 1/5 — Can’t transfer to other banks *2025-12-01, version 4.4.18* For the past 4 days now, I have not been able to make a transfer outside Zenith bank using the mobile app. It only allows me transfer to other Zenith accounts. It gives me the following error message - Network connection error. Please try again later. ### 1/5 — No improvement *2025-11-01* This app is a rubbish app you can’t dispute transaction or view details of transactions. Zenith should do better **Developer response:** Thank you for your feedback. We are currently working on an updated version that would address this. ### 1/5 — Frustrating *2025-10-25, version 4.4.18* Tried making transfer to a saved beneficiary evening of 24/10/25. The transfer was auto reversed with msg: Limit Exceeded. This was false. The bank charged service charge for the outgoing and reversal; reversal service charge was even higher than the outgoing. I attempted the transfer 4 times and all auto reversed. Most frustrating. Every 2 months the Zenith App has a technical issue. ### 1/5 — Crashes *2025-10-19* The app keeps crashing in iPhone 6s using iOS 12.5.7 **Developer response:** We regret the inconvenience. Please update to the latest App version in the App Store. Kindly let us know if the issue persists so we can help . ### 3/5 — Glitch *2025-09-08, version 4.4.14* The current version has at least one major glitch. The numbers on the pop-up keypad presented to the user for approving transactions are not displayed in full and they are inactive. Fancy that! ### 1/5 — Sad *2025-08-26* Zenith bank fell off big time , so sad. Can’t even register my mobile app with my card details **Developer response:** Hello, you can register the app with a card but you will not be able to register a new/additional device to an existing service with a card. You can reach out to us for assistance with that via +234 02 01 2787000 or zenithdirect@zenithbank.com ### 1/5 — Statement of account *2025-08-21* How would a bank send your statement of account with out your name on it This is so poor **Developer response:** Hello, please send us a sample of this issue via our email zenithdirect@zenithbank.com so we can rectify it for you. Thank you ### 1/5 — Your OTP system is stupid *2025-07-25* I need whoever reads/monitors/is in charge of this to understand that your OTP system was and is a stupid decision. You’re supposed to make transactions faster and easier, not add an extra layer of difficulty, which itself is prone to failure. I’d hoped you’d come to your senses and create a new update that gets rid of this completely unnecessary feature that no one asked for, but it’s been nearly a year with not a single update, which is just terrible (I’ve never seen an app go this long without an update of some kind) You have the resources to engage serious minds in order to come up with features that’ll actually make life better and easier for your users. I suggest you use it **Developer response:** Hello, thanks for your feedback. The OTP layer is an added security feature for transfers to unsaved/first time beneficiaries. You can bypass the feature by getting a hardware or e-token. Thanks for using our app ### 3/5 — Dark Theme *2025-07-11* I think Dark Theme would be so Nice and Cool if included in the next Update. **Developer response:** Thank you for the feedback. This feature will be considered in upcoming updates. ### 1/5 — App not opening *2025-07-06, version 4.4.10* The app is not opening like since 2 yrs now It’s stopped opening it suddenly closed and refuses to open saying service temporarily unavailable ### 1/5 — Upgrade your design this is 2025 *2025-06-01, version 4.4.10* OTP and delay is very frustrating. ### 1/5 — The worst bank in Nigeria . Worst customer service *2025-04-19, version 4.4.10* Your money will be debited and not refunded what a frustrating bank ### 1/5 — Unreliable *2024-11-30, version 4.4.10* Very very unreliable ### 1/5 — App not working *2024-11-21* Something is definitely wrong with this app. Not working and can not even successfully log into it. Throwing errors at all times to please try again. Since 2 months now. ### 1/5 — TRASH *2024-11-19, version 4.4.10* Im not giving any star to this stupid app and stupid bank. Takes 2million years to receive funds 🤦🏾‍♂️🤦🏾‍♂️ ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible UX & A Even Worse Update *2026-08-03* This is months now into this new update and Zenith has continuously refused to be proactive about updating this app. Why push out an app that you did not fully test and is basically a Beta and then now refuse to be very proactive about updates. If not because of my intense pressure and push, users with multiple account on the same login would have to memorize acct numbers when making transfers from one account or the other because you somehow failed to realize user account names & number should show in the app when making transfers. That took you almost a month to fix. I wonder how many software engineers “The Largest Bank In Nigeria” employs because it looks like maybe it’s 1 guy in his 70’s because I’m not sure why such a simple update will take so long. You have failed to fix bank account detection and biometric transfers since launch, and even transferring a dispatch rider 2K requires pin & token every single time, even if it’s a beneficiary. Like come on! Just don’t be surprised when my money and others are gone… For me I’ve been a Zenith customer for almost 20 years, transacted billions on your platform but this is the last straw. I’m tired of your poor performance and I have opened my first account with another bank. ### 1/5 — Not cool *2026-06-11* This app is annoying and below average. Tell me why your app doesn’t detect the exact bank you intend to send funds to after entering the account number, and why the transaction history isn't working. You guys can do better. ### 1/5 — Poor UI/UX and App Testing Before Launch, countless broken & half baked features *2026-05-26, version 5.0.0* I am not certain this app got tested before launch. It’s actually appalling. I’ve never written an app review before in my life but my Nigerians will drag you to the trenches. Tell me why an app on the main dashboard refuses to display account names? So you have 1,2,3,7,13 accounts linked like I do for my businesses and you now have to memorize which account number if for which?? Or why if you’re using an iPhone it refuses to accept Face ID for transaction verification. You can’t even change off the pin+token option. Even if you go to settings and do the whole indemnity and settings change it’s all for show, because on the backend the app itself doesn’t change its permissions and restriction even if you go through all steps and requirement. Not to mention the feature where you paste an account number and it will pull up the likely or supposed bank associated which the account number is linked to is also a farce, because tell me why it pulls up the same 3-4 banks every single time and never gets the right bank for the account causing you to still have to search manually always. Like it’s like the used AI to copy someone else’s app features and just posted it without true verification and human testing. These are the kind of updates that frustrate you off a platform. Honestly. There are so many things in yet to test but I’m sure are broken as well. ### 1/5 — Transaction pin *2026-05-25* Your team needs to fix the toggle button for biometrics man… why do I need to enter pin everytime. If I turn on biometrics it lasts for 1 transaction. ### 1/5 — The new update is too bad, slow server, biometric issues, bank transfers *2026-05-23* The old update is better or do something to this new one please **Developer response:** Hi, your feedback is well received and has been escalated. In the interim, please clear the app data and after login go to the biometric option in settings to enable the biometric feature. You can get back to us via email at zenithdirect@zenithbank.com, if the challenge persists with screenshots of error responses if any. ### 1/5 — Bad *2026-04-04* Please try and make an update on the blank transfer history panel! **Developer response:** Hello, Thank you for your feedback. Updates are already in the works and will be live soon. Please keep using our app. ### 1/5 — Get a new app *2026-03-20* You guys should make changes to your app settings cos why does it always say something like network error check your internet connection when I sure am connected to the internet. ____ This is another few days after my last review, this app is wack and I promise you I’d never put money into your bank anymore until you change this stupid app to a better one. Can’t y’all pay for a better app developer? Mtcheew **Developer response:** Thanks for your feedback. This is in the works. ### 1/5 — Loan *2026-01-13* Why can’t i borrow loan ### 1/5 — Don’t use *2025-12-02* I can’t use this again never ### 1/5 — You're better off using Opay or Moniepoint *2025-12-01* One of the worst developed apps I've ever used Always having issues with transfers, always having network issues when you really need the money in your account It's a very useless app from a very useless bank and I can't count how many issues I've had with zenith bank They'll never get better so you're better off using Opay or Moniepoint ## Most praised reviews (10 highest-rated) ### 5/5 — best *2025-12-06* no stress download the e token app you don’t even have to go to the bank i got tier 3 account instantly and a virtual master card in like a min big W **Developer response:** Thank you for the feedback and thank you for choosing Zenith Bank. ### 5/5 — Good job *2024-11-04* It’s great and easy for transactions ### 5/5 — CJ *2024-09-13, version 4.4.10* Nice app ### 5/5 — Love it *2024-09-13* Easy to access and transact on ### 5/5 — Easy and Convenient App *2024-07-30, version 4.4.6* This app meets all my needs and expectations. Keep up the good work. ### 5/5 — Zenith app *2024-07-23, version 4.4.6* The newly updated app is very nice ### 5/5 — Obi1 *2023-11-10, version 4.4.0* The works as it should. I have been trying to login for months, but I have been inputting the wrong pin. If you get Invalid Credentials….this means you are putting the wrong pin or your token is locked out. I hope this helps guys! ### 5/5 — Make the user experience easy *2023-10-24, version 4.4.0* Must I have a token before I can login with another phone? Why isn’t my card number working anymore? ### 5/5 — Thank You *2023-09-12* I just want to say thank you for fixing the bugs in version 4.1.4. I’m final back on banking on my iPhone. ### 5/5 — Saves stress *2023-01-03, version 4.1.0* The new mobile features saves me a lot of stress. It’s got more features such that you don’t need to go to the bank all the time. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*