# Zenith Flex — user reviews > 17 indexed App Store user reviews of Zenith Flex by Zenith American Solutions, Inc, rated 4.10/5 from 808 ratings. - Source: https://appshunter.io/ios/app/zenith-flex/id1492335464/reviews - App overview in markdown: https://appshunter.io/ios/app/zenith-flex/id1492335464.md - Rating breakdown: 5★ 567 · 4★ 67 · 3★ 21 · 2★ 20 · 1★ 133 ## What do users think of Zenith Flex? Overall sentiment: negative **Pros** - 👨‍💼 Knowledgeable customer service representatives available - 🚀 Fast resolution when assisted by expert staff **Cons** - 😤 Poor user interface design and navigation - 🐛 App crashes and shutdowns during use - 📝 Cumbersome receipt submission process - 🚫 Frequent denial of legitimate medical claims - 💳 Unexplained card usage restrictions - 😠 Rude and unhelpful customer service - ⏱️ Excessive processing time for claims - 🔍 Lack of deposit information clarity - 🔐 Requires bank information for basic functionality **Commonly reported bugs** - App crashes while searching for receipts - Receipt submission interface only allows single photo upload - Submitted receipts don't disappear from interface - Persistent notification badge that cannot be removed - Employer name not recognized during account creation - Receipt upload failures and compatibility issues - Login authentication difficulties **Most requested features** - Ability to upload multiple receipts at once - Better navigation and intuitive menu structure - Improved deposit details display (sender, hours, month) - Removable notification badges - Faster claim processing and approval - Better employer name recognition in account setup ## Newest reviews (1 of 17) ### 1/5 — Cannot create account *2020-12-07* I have downloaded this app and it is not allowing me to establish an account because it is not accepting the employer name. It says the employer is not found. I have also tried putting in the name of the local union instead, but it’s still not being recognized. What do I do?? ## Most critical reviews (10 lowest-rated) ### 1/5 — Hard to use *2026-04-01* It’s hard to use shuts down while you are looking for your receipt. ### 1/5 — Zenith sucks *2026-03-28* This app, and everything about this so called service SUCKS!!! And when you call customer service, the people are RUDE AF! Can’t wait for the day this “service” goes AWAY ### 1/5 — Garbage *2026-01-16* This app, along with the company, is garbage. I have to do so much secretary work just to get bills paid, they should put me on payroll. “Submit receipts” app only lets you submit 1. Then it’s gets booted because it’s not good enough. Well, if I could upload more than 1 damn photo at a time when you are requesting the (info from me that you provided me), yes I said that right, then you could do your job! But no, in a couple weeks you are going to tell me that I need to pay my HRA back! Then I get to sit on hold for an hour to talk to someone I can’t understand to try and get this BS pushed through! I wish I could rate this zero stars because you are not worth the minimum 1! ### 1/5 — Constant problems! *2025-06-09* Why does this company regularly deny my prescription copays? ### 1/5 — Terrible *2025-01-27* Very difficult to use. When adding receipts you have to constantly go back through menu to add more. Then once you submit them it should go away but it doesn’t. ### 1/5 — A concerned card holder *2024-08-29* I have been using my benefits card for nothing but medical payments and how can you have the right to deny use of my card , it’s my money that I have in the account, I find this ignorance you know exactly where I use this card ### 1/5 — Deposits *2023-11-13* It does not show who the deposit is from and how many hours it was for or from what month it was reported ### 1/5 — Frustrated *2023-06-19* This has to be one of the most unfriendly user programs available. I absolutely hate it! ### 1/5 — App *2023-04-19* This app is garbage and is always a pain the butt to logon to ### 1/5 — Horrible site *2022-12-13, version 22.11.01* Horrible to use. You have to guess your way through the site constantly. ## Most praised reviews (6 highest-rated) ### 5/5 — Kudos to Amy! *2023-12-08* Thank you so much for helping me help my husband with his Zenith account. Fast, easy solution when you have an expert associate who knows my problem. Patricia Akers ### 5/5 — Notifications *2023-10-24* Hi I’m anal when it comes to games, apps, etc. And when I can’t remove that annoying 1 notification it really makes me crazy. Idk why but fix it please. I don’t want to input my bank info and I’m guessing that’s the only way to get rid of that (1) notifications??????? ### 3/5 — Money displacement *2026-04-01* It’s my money I want to spend it on any medical bills I want ### 2/5 — Horrible site *2024-10-08* Horrible to use. You have to guess your way through the site constantly. ### 2/5 — To long *2022-02-10* I think between the time a claim is logged in and the time it’s paid out if approved is WAY to long! ### 2/5 — Won’t upload receipts *2021-10-25* I’ve been having lots of trouble getting receipts to upload….super frustrating --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*