# ZenMaid Legacy — user reviews > 47 indexed App Store user reviews of ZenMaid Legacy by ZenMaid, rated 3.30/5 from 77 ratings. - Source: https://appshunter.io/ios/app/zenmaid-legacy/id1357534769/reviews - App overview in markdown: https://appshunter.io/ios/app/zenmaid-legacy/id1357534769.md - Rating breakdown: 5★ 30 · 4★ 10 · 3★ 9 · 2★ 6 · 1★ 22 ## Newest reviews (15 of 47) ### 3/5 — Disappointed *2026-05-22, version 7.24.0* The website seems really good, but when I tried to make a new booking forms is there a bit witch I can’t edit anything. ### 3/5 — Glitchy *2025-11-04* Trying to scroll up or down withing the calendar list keeps glitching while taking a long time to load the previous weeks. Often times if there is a note on the account - it takes a good while to load (regardless of my connection to WiFi or cellular). The notify the client that I’m on my way does not work. At all. ### 2/5 — Poor App comparing to Desktop version *2025-06-10, version 7.12.0* As a business owner, theres is a lot of functions that would help a lot if they added those in the APP as well. For example: If I dont have my notebook with me I need to wait to fix schedule, send invoices, booking cancellation &more. ### 4/5 — It’s, okay… but far from being what could be *2024-03-11, version 6.13.0* The app works, they delivery exactly what they propose to delivery with the app… but it’s so so far away from the web version that you can call them “ complement”, like a side on your dinner. Also, every time that you log in or open the app you have to define your preferences about with map you want… that’s just, ridiculous. If you have a profile, your preferences should be there ### 1/5 — Sketchy *2023-08-14, version 6.5.3* I’ve been charged $67.00 without agreeing to the pro version and the app continually shuts down when trying to access any of the profile information or make changes. Beware! ### 1/5 — Bad communication *2023-07-03* It takes up to 3 days to get an answer back that’s the worst part, glitching, cleaners can’t log in some times during the working hours or they can’t even see the addresses, now they charging for automatic messages, so you know. ### 4/5 — As a cleaner .. *2022-08-21, version 5.11.0* So I do like how the app works. Just having a few issues. 1) I couldn’t get my app to work so I had to delete the app completely. 2) tried going into my App Store to reinstall, Zenmaid. 3) will NOT let me download it at all. Idk what to do. Please help!! ### 2/5 — Can’t change GPS app *2022-08-09, version 5.11.0* Works fine as long as you have service. Impossible to change the default navigation app away from Google Maps, and there is no app customer support for employees of companies using the app. ### 3/5 — Was Good at First *2022-08-03, version 5.11.0* I just started using this app and it was great! However, now when I log in it wants to take you to a browser instead of staying in the app. What’s the point of having an app if you can’t use it. It stays in app mode for cleaners, why not administrators? ### 3/5 — Fix the gps setting please *2022-05-03, version 5.6.3* When I set the GPA to waze, it automatically changes back to google maps. It’s super frustrating and seems like an easy fix. Help’ ### 1/5 — Does not work *2021-08-23, version 5.3.0* I just downloaded this app in hopes to better my cleaning business. I am unable to enable push notification (alert keeps stating “this device unable to register for notifications”). I’m unable to load profile pic, or add/delete clients. What is the purpose of the app if I am unable to use it? Hopefully someone can assist with this issue. If that happens I will gladly adjust my rating but from what I see from recent reviews, this issue continues. ### 1/5 — Doesn't open *2021-07-02, version 5.2.7* The app Doesn't open, I've tried Uninstalling it many times and still ### 2/5 — App Crashing *2021-06-29, version 5.2.7* I use this platform as my CRM system. I have not been able to load the app for almost a week. This is hurting my workflow and making it difficult to see my schedule. I have been happy with the platform until now. I really need to be able to use it on my phone. ### 3/5 — Good but … *2021-06-27, version 5.2.5* It’s a good app and the concept is great but it keeps crashing on me now and it’s done the same thing to other people who have showed me. So will there be an update soon? I keep trying to delete the app and download it over and over and over and it still crashes. I even turned off my phone multiple times and it still won’t work. ### 1/5 — cant get onto app *2021-06-27, version 5.2.5* app will not let me on, keeps shutting down. been like this for 3 days now ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor customer service *2026-01-28, version 7.20.1* I strongly agree with the concerns raised in other reviews. I was also a long-time user of this app and consistently felt uncomfortable dealing with their customer service. The overall tone was negative, and interactions very awful and disrespectful specifically with AMAR playing to be CEO of bad service. Like others have mentioned, my bill increased unexpectedly. Being charged extra simply for services which were included before. ### 1/5 — Won’t let me sign in *2025-12-03, version 7.19.1* App won’t let me sign in. At one point was saying my account was inactive, which it wasn’t. Then let me sign in for 2 days. Now it doesn’t let me do anything. I put my password and username and hit login and absolutely nothing happen. Garbage app ### 1/5 — Poor customer service *2025-09-24, version 7.16.2* I used this app for years and never felt comfortable with their staff. The overall attitude was extremely negative, and customer service mixed personal feelings with business. My bill was suddenly increased by $60 just because I asked several times how to reactivate a worker, which I found unfair and unprofessional. Amar, in particular, was rude and dismissive. Instead of providing support, he accused me of “asking too many questions” and tried to force me to upgrade my plan. His tone was disrespectful and showed very little tolerance or tact, especially towards women. In the end, I moved over 36 properties to ResortCleaning, which offers better integrations without charging extra for speaking to a human. I truly hope Zendmaid rethinks its customer service approach — because experiences like this push long-time customers away. ### 1/5 — Causes extra work *2025-04-18, version 7.11.1* One of the more annoying things about the app and website is when I input a new customer and their appointment and then save, often it won’t show up on the calendar. I’ll even try to add them on the calendar and it won’t pull up their name at all, so I have to go back through emails, re-input the customers information, pricing, appointment etc, and then maybe after the second or third time it will finally save and be on the schedule and I can move on to the next task. This is causing a lot of extra work and is frustrating. ### 1/5 — Not user friendly *2025-04-04* My biggest issue so far, as a native English speaker, is the failure to get a native English speaker to help with the onboarding process. I politely explained that I couldn’t understand most of what the first customer service rep was saying, and they didn’t understand me most of the time, so I asked for a native English speaker or someone who had a more competent grasp of the language, the second rep I got was just as bad, my colleague and I were dumbfounded and frustrated at this over-site. Whatever the language you are doing business in, isn’t it just common sense to hire people who speak it well and can communicate clearly? Why make things impossible for your own clients? Update: It’s not an issue of an accent, it’s simply not understanding questions or request we have and not giving clear information. so essentially not being able to get effective support. You can be diverse and still put people in roles they are well suited for. **Developer response:** Hi Gabriel, I sent you an email regarding the same feedback you posted internally. I'm happy to help and myself, along with many customer facing reps at ZenMaid do not have a heavy accent. I understand that sometimes, a heavier accent can pose challenges. Please know that everyone you'll encounter both client facing and even in the internal staff all speak English. We are a diverse group, but understand you would like the onboarding experience to be a bit different. We're happy to accommodate! Please reply to either the voicemail we left for AllCleanATX or the email - We'll get everything sorted on the onboarding front and we'll have you using (and loving!) ZenMaid in no time. Sincerely, Maria ### 1/5 — Not user friendly *2025-02-19* My biggest issue so far, as a native English speaker, is the failure to get a native English speaker to help with the onboarding process. I politely explained that I couldn’t understand most of what the first customer service rep was saying, and they didn’t understand me most of the time, so I asked for a native English speaker or someone who had a more competent grasp of the language, the second rep I got was just as bad, my colleague and I were dumbfounded and frustrated at this over-site. I’m certain they have proficient Spanish speakers for those who speak Spanish, but why not the same respect given to English speakers doing business in English? Whatever the language you are doing business in, isn’t it just common sense to hire people who speak it well and can communicate clearly? Why make things impossible for your own clients? **Developer response:** Hi Gabriel, I sent you an email regarding the same feedback you posted internally. I'm happy to help and myself, along with many customer facing reps at ZenMaid do not have a heavy accent. I understand that sometimes, a heavier accent can pose challenges. Please know that everyone you'll encounter both client facing and even in the internal staff all speak English. We are a diverse group, but understand you would like the onboarding experience to be a bit different. We're happy to accommodate! Please reply to either the voicemail we left for AllCleanATX or the email - We'll get everything sorted on the onboarding front and we'll have you using (and loving!) ZenMaid in no time. Sincerely, Maria ### 1/5 — The Apple Is Awful *2025-01-24, version 7.9.0* You can even pick the time to schedule your cleaning. It won’t allow you to choose between AM and PM. ### 1/5 — poco inclusivo *2024-08-30, version 7.4.0* no deja cambiar foto ### 1/5 — Clunky *2024-06-28, version 6.15.0* Feels like a app made for a school project. Not sure why anyone would use this app over Jobber. ### 1/5 — Buggy *2024-04-16* Team doesn’t even help when is needed you have to wait until they want to answer and they charge extra now **Developer response:** Hi Buggy, We wanted to follow up with you on this. I suspect you are no longer a user but wanted to invite you to experience the great new developments ZenMaid has made since you last left this review. We will also soon be offering "priority support" which will also help on response times. Thank you for giving ZenMaid a try! ## Most praised reviews (10 highest-rated) ### 5/5 — Good *2026-06-05, version 7.24.1* Good ### 5/5 — Great app *2025-03-15, version 7.10.0* I use this app for work (I’m self employed and work for a cleaning business) the app is so easy to use and navigate. It also never faulters. Been using it for a year now and I find it brilliant. I log in on my way to work and know what addresses I need to attend, where to find keys, gate and alarm codes, and the clock in and clock out times ensure I get paid to the minute. There’s also space to add notes if you’ve forgotten to clock in or if the plants need watering etc for the next person and also add pictures. You can also send a message to the owner letting them know you’re on the way. Great app and I highly recommend ### 5/5 — Amazing! *2024-08-30, version 7.4.0* Can’t believe the rating is low for this app, I’ve been using for at least 5 years now. My cleaning business would not be where it is without it. Don’t let the low scoring put you off from downloading. The app is fantastic and the customer support is 5 star amazing! ### 5/5 — Stole me *2023-05-20, version 6.5.3* Stole from my account 49 dólares I never use Descontou do meu cartão 49’por mês Nunca usei Isso ### 5/5 — Perfect tool for my cleaners *2021-10-21, version 5.3.0* This is a nice app where cleaners can see notes on the job, get directions, see photos of what is needed as well as the cleaners can leave photos and notes. There is a button so the team can let the customer know that they are on their way and they can use the app to clock in and out. The office staff can also use the app to do business in the go. ### 5/5 — Couldn’t live without!! *2020-01-07, version 4.3.0* The app is great and so simple to use. Nothing over complicated or on there that doesn’t need to be. My cleaners love this since moving from our old system. Only downfall is if there is no signal. Loving ZM in general anyway. ### 5/5 — Changed my business *2019-12-09, version 4.3.0* I can’t speak highly enough of ZenMaid. It has literally changed the way I run my business! ### 5/5 — Perfect add on app to ZenMaid *2019-12-05, version 4.3.0* Simple and easy to use. This app keeps me updated with what is going on in ZenMaid. ### 5/5 — Love Zenmaid *2019-10-22, version 4.3.0* This app has changed our lives! It’s easy to use and I always know where my teams are. They like being able to see what’s coming up and what their day will entail. I highly recommend Zenmaid to anyone trying to grow their cleaning business and stay organized. ### 5/5 — Love my Zenmaid app! *2019-07-17, version 4.1.0* I love this app! It just keeps getting better and better! So easy to use just click on the app and I’m in! Love all the notifications I get every time they clock in and out. It helps me to stay tuned in to what’s going on out there! One of my employees was heading to a meeting at our office yesterday and I get this text, I don’t remember exact wording but basically said she was on her way. All she had to do was one click and BAM! I’m notified! Lol. Always looking forward to upgrades too --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*