# ZenMate VPN & WiFi Proxy — user reviews > 23 indexed App Store user reviews of ZenMate VPN & WiFi Proxy by ZenGuard GmbH, rated 4.28/5 from 797 ratings. - Source: https://appshunter.io/ios/app/zenmate-vpn-and-wifi-proxy/id903380113/reviews - App overview in markdown: https://appshunter.io/ios/app/zenmate-vpn-and-wifi-proxy/id903380113.md - Rating breakdown: 5★ 566 · 4★ 82 · 3★ 36 · 2★ 20 · 1★ 89 ## What do users think of ZenMate VPN & WiFi Proxy? Overall sentiment: mixed **Pros** - 👍 Easy to use and simple interface - 🚀 Fast connection speeds on most servers - 🌍 Wide selection of worldwide server locations - 🔒 Strong security on public WiFi networks - 💰 Good value for money with promotional deals - 📱 Works reliably across multiple devices - 🎬 Useful for streaming services - 👨‍💼 Responsive customer support **Cons** - 🐢 Inconsistent and degrading speed performance - 🚫 Doesn't work in heavily censored countries - ⚠️ No updates for extended periods - 💳 Billing issues and refund problems - 🔌 Connection drops and disconnections - 🌐 Difficulty switching between server locations - 📵 Non-functional in Russia due to government blocks - ⚙️ Poor technical support responsiveness **Commonly reported bugs** - iPhone 12 Pro Max cellular data disconnects after 30 minutes - Server list won't load in censored countries without another VPN - Virtual location options grayed out and unselectable - Password reset email not received - App crashes when tapping certain settings - Enrollment page loop preventing subscription access - Cannot disable VPN without complete uninstallation - Auto-connect only working method for server selection **Most requested features** - Seamless location switching without connection breaks - Direct country connection without pinging main server - Better support for censored regions - Free trial period before paid subscription - Improved streaming compatibility - Feature explanations in-app (e.g., Eversecure) ## Newest reviews (4 of 23) ### 5/5 — Game changer *2019-08-03, version 5.1.0* I can watch everything I want to ... 24 hours is not enough for the endless possibilities of entertainment that I have added to my life with this App ### 5/5 — Zenmate v.5 Terrific *2019-06-14, version 5.0.0* I’m impressed with Zenmate’s many features, ease of use, and reliability. The streaming services are particularly useful. Version 5 is working well. This is a terrific and trustworthy service for maintaining anonymity online. ### 5/5 — Easy to use. *2018-02-22, version 4.2.2* Very easy to use and it took a very short time to download. I had a clean and simple look and it is fast to use.I would definitely recommend this VPN. ### 5/5 — Simple and inexpensive *2017-12-15, version 4.2.2* The app is very simple and I have had no problems connecting from the United States. Connection speed on North American and Asian servers is very fast.(25 mbps) European servers can be slow. (10 average France was 3 mbps) ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t support Russia for vpn information access *2022-07-03, version 5.1.5* - no updates for more than 8 months - didn’t address huge amount of issues including: switching between locations without connection break, connect to the required country host without ping to the main server (seems the reason why it is so easy to block your vpn service in some of the countries - didn’t think ahead or yet addressed Russian local website-ban-authority, although they’ve been talking about blocking vpns for over a year now I’m not sure why I paid for over 3 years of subscription. ### 1/5 — Billed me for premium but doesn’t work *2022-05-28, version 5.1.5* Tried the free trial and it was great. Paid for the yearly subscription and it billed me but keeps taking me to the enrolment page when I try and use it. When I go to request a refund from Apple it says I do not have an active subscription to ask for a refund ### 1/5 — Unbearably slow *2021-08-30, version 5.1.2* I recommend looking elsewhere for your VPN. They got me on the 40 month sign-up bonus, at first it worked kinda, still slow. Very soon after, it gradually began getting slower and slower. However it never really worked on servers from other countries, only auto-connect worked at all. Continually got slower, finally to the point where I couldn’t stand it and bought another VPN. No response from support either. Don’t make the same mistake I did. ### 1/5 — Totally useless in countries with censorship *2020-04-27, version 5.1.2* I live in Iran, a country with heavy censorship of the internet and i need vpn to access the web freely. Unfortunately ZenMate app is not designed for accessing in countries with censored internet. Why? Because when i open the app in mi phone it doesn’t load the server list unless i connect another VPN and then the ZenMate app shows the server list. It’s ridiculous. If i have another working VPN why should I bother to use this one? 😐 ### 1/5 — A VPN that does not Connect to any other virtual location *2019-04-08, version 4.2.5* Unfortunately now that I connect the VPN, all the virtual locations are grayed out. Therefore I cannot select any other location to connect to. It used to be great, but now I’m disappointed. Now they can not even get right the "reset password" feature. I never receive the email. I would not true a "tech company" with these types of incompetence. I would like to get a refund. ### 2/5 — Does not work properly on iPhone 12 Pro Max when using cellular data. *2020-12-16, version 5.1.2* The phone will only work for about 30 minutes then stops connecting to the Internet when using cellular data. The only way to get it working is to either restart the phone or remove the app. ### 3/5 — Not Able To Stream *2018-08-12, version 4.2.2* I like this software. But was disappointed that if I want to stream a movie, I cannot with this software activated. I tried disabling, but the system wouldn’t let me. So I had to completely uninstall it to view movies. ### 4/5 — It’s better than a few *2021-07-11, version 5.1.2* I use it randomly, a little slow at times but it’s ok ### 4/5 — iPhone X optimization finally!! *2018-12-06, version 4.2.3* Thank goodness for iPhone X optimizations finally. Runs much faster now. There are still some bugs im encountering such as tapping on certain things in settings and the app will crash. I also see “Eversecure” and there is nothing explaining what that feature does before I enable it. ### 5/5 — Simple, effective *2022-07-23, version 5.1.5* Have been using ZenMate for a few years and really appreciate the ease of use and security, especially on public wifi in places like airports and restaurants. Access to worldwide locations is a huge plus. Thanks! ## Most praised reviews (9 highest-rated) ### 5/5 — I hope it's temporary *2022-07-01, version 5.1.5* Yes, paid subscription can't help you to beat Russian restrictions on Government level. So I hope this unavailability is temporary and ZenMate would rise from the ashes 😄 it was on of the highest speed VPN service, I loved it ### 5/5 — The best vpn ever. *2022-04-04, version 5.1.5* It’s the best vpn ever. I’ve been using zenmate for about 3-4 year’s and it has provided me the best service out there. There were no connection issues nor any interruptions. ### 5/5 — So easy and good bandwidth! *2020-11-19, version 5.1.2* I have tried so many VPNs but ZenMate is by far the easiest to use. And it offers the greatest number of high bandwidth servers. Use this one for sure. ### 5/5 — Great VPN *2020-11-08, version 5.1.2* I don't have much experience with paid VPNs as this is my main and only one i use. But i can tell you that it's such a great value for the money especially if you get a good deal on a license. ### 5/5 — Easy VPN, works fast *2020-09-17, version 5.1.2* Bought a promo subscription a few months ago. This VPN has been great, app super easy to use. No problems, so five stars. ### 5/5 — Customer Service *2020-09-08, version 5.1.2* Excellent follow up after resolving a start-up issue. Tech Support was really good but I was very surprised and pleased by follow-up to make sure that everything was working for me. ### 5/5 — Reliable and Fast *2020-08-06, version 5.1.2* Extremely reliable and easy to use while maintaining performance. I use it on both my phone and laptop. ### 5/5 — One Week No Issues *2020-06-24, version 5.1.2* I've had Zenmate Pro for about a week on my iPhone, web browsers, and PC. I haven't noticed a single difference in speed or latency. I'm very happy with my purchase thus far! ### 5/5 — the best vpn Happy *2019-10-27, version 5.1.2* exelent service I wish i could have it for few week for free before i pay for the service to see if the speed chage but so far its is really great investment= ‘’’’/\ thank you very much. <0> --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*