# Zenni \| Try On & Buy Glasses — user reviews > 1,278 indexed App Store user reviews of Zenni | Try On & Buy Glasses by Ocusun, LLC, rated 4.90/5 from 246,334 ratings. - Source: https://appshunter.io/ios/app/zenni-try-on-and-buy-glasses/id1524212453/reviews - App overview in markdown: https://appshunter.io/ios/app/zenni-try-on-and-buy-glasses/id1524212453.md - Rating breakdown: 5★ 222,026 · 4★ 16,919 · 3★ 4,337 · 2★ 1,142 · 1★ 1,910 ## What do users think of Zenni | Try On & Buy Glasses? Overall sentiment: positive **Pros** - 👍 Affordable glasses - 👍 Vast selection of frames - 👍 Convenient virtual try-on - 👍 Fast delivery - 👍 Good customer service - 👍 Durable and high-quality glasses - 👍 Easy to use app **Cons** - 🐛 Buggy app with crashes and freezes - 🐛 Issues with prescription accuracy - 🐛 Inconsistent virtual try-on experience - 🐛 Complicated ordering process - 🐛 Slow customer service response - 🐛 Difficulty navigating the app **Commonly reported bugs** - Login issues and inability to change account details - Promo codes not working - Incorrect prescription orders shipped - Delayed or lost package deliveries **Most requested features** - Add search and filtering options in the app - Improve virtual try-on accuracy - Provide language options (e.g., French) - Allow saving prescription and order history in the app ## Newest reviews (20 of 1,278) ### 2/5 — Frustrating *2026-08-22, version 7.8.0* Extremely slow and unresponsive. Freezes up. ### 4/5 — Great if you know exactly what you want. *2026-08-21, version 7.8.0* The best part is you can get cheap affordable glasses for whatever you need. Want an extra pair to keep upstairs by your bed? No problem. (I really only need them for screens/close reading.) The bad part, the Zenni camera doesn’t work too great with the try-on or the measuring part. It recommended me for Medium size frames and they squeeze my temples way too much and give me headaches. But oh well. They were $40 in total with blue blocking and everything. I’m just gonna keep them as my besdide back-ups. Get another better fitting size large instead. ### 5/5 — Multiple orders *2026-08-19, version 7.7.2* Looking forward to our selection of glasses. Great selection, simple ordering ### 5/5 — Long time customer *2026-08-19, version 7.7.2* Good price on frames good price on lenses never been dissatisfied ### 5/5 — Zenni for life *2026-08-18, version 7.7.2* In our home we have ordered 20 plus pairs throughout the years. We have been happy with all of them— and have even checked the rx with our optometrist. Highly recommend. ### 5/5 — Love Zenni glasses! *2026-08-18, version 7.7.2* I am purchasing my second pair of any glasses. It is literally cheaper than using my insurance. These glasses are extremely well priced and are very good quality! I hope to be with them for a long time. ### 4/5 — Worth Every Penny *2026-08-17, version 7.7.2* I enjoy being able to pick out affordable glasses for myself and my family once I get our eye exams done. More than 50% savings with every purchase. This time I went to America’s Best and even with the deal, I was looking at paying close to $1,200 combined for 2 pair of glasses for each of my 3 children for basic lenses! With Zenni I was able to include upgrades to their lenses and frames at a fraction of the cost. ### 5/5 — Awesome *2026-08-17, version 7.7.2* Glasses are always as expected and if a problem customer service is always great to deal with. ### 2/5 — Sllac is better *2026-08-16, version 7.7.2* I used to love Zenni and only order from them until I found SLLAC!! They are way more affordable have faster shipping time and I see more clearly now than I ever have. They are China based, but I am convinced China does everything better after receiving my new glasses!! I will never go back ### 5/5 — The whole deal *2026-08-16, version 7.7.2* Cute glasses at great prices. ### 5/5 — J’adore *2026-08-16, version 7.7.2* Cela fait 4 x que j’achète des lunette avec app et j’adore cela très rapide et on peut les essayer en ligne ### 5/5 — Love Zenni *2026-08-16, version 7.7.2* With all the new features in the app it is so simple to order the perfect pair of eyeglasses. Thank you Zenni! ### 5/5 — Thanks ZENNI *2026-08-15, version 7.7.2* Fasted way to get great glasses at a terrific price! ### 5/5 — Love Zenni *2026-08-15, version 7.7.2* I have been using Zenni for years and I always recommend to people! Great quality and affordable! ### 5/5 — Impressive *2026-08-14, version 7.7.2* Thank you for providing quality glasses at affordable price. My 5th pair and I love them all ### 5/5 — Love Zenni *2026-08-13, version 7.7.2* They make it so easy just got my second pair ### 5/5 — Affordable and dependable *2026-08-13, version 7.7.2* We are a family of 5 and all wear glasses. We have used Zenni for 5 years now and they are great. ### 5/5 — Amazing! *2026-08-13, version 7.7.2* I’ve bought both of my daughters glasses from Zenni before! We always get it from Zenni and it’s amazing! Very affordable eyewear. They love them and me too 😊 ### 5/5 — Great app *2026-08-12, version 7.7.1* I was able to order multiple pairs of glasses perfectly! ### 5/5 — Awesome *2026-08-12, version 7.7.1* I have purchased glasses for my kids and husband. Every time glasses are nice and durable on top of that they are affordable!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Try-on feature does not work in app *2026-08-09, version 7.6.0* Keep getting the error “Loading has failed. Try again”. Very frustrating when the feature is why I chose to shop with Zenni. ### 1/5 — The app literally doesn’t work *2026-08-07, version 7.6.0* Click to sign in- sign in-…. Blank white page. I’ve deleted and redownloaded the app 3 times. Turned my phone on and off. Still doesn’t work. ### 1/5 — Doesn’t work at all white screen *2026-08-07, version 7.6.0* I have used this website for years with no issues. I was happy to see there is an app. When I went to login on the app, it starts off with a nice screen and then immediately goes to White and does not work at all zero stars. ### 1/5 — Try on feature is RUINED *2026-08-07, version 7.6.0* The try on feature on the app has always been kind of garbage but now it’s worse than useless. It’s actively, massively incorrect. Frames that should be TINY on my face are over sized. Frames that should be oversized are also oversized?? The ability to input your PD on the try on feature is also gone, which I’m sure isn’t helping things. Regardless, I’m immediately deleting the app. It’s never been very helpful but now it’s damaging to the process. Hard pass. ### 1/5 — Do not buy!!!! *2026-07-27, version 7.6.0* Total rip off!!! Horrible glasses ### 1/5 — Very disappointed long time customer! *2026-07-20, version 7.5.1* A couple months ago I ordered some glasses for my 7 yr old granddaughter and paid for the express shipping bc she needed them for school! 3 days later I had a coupon and points and ordered another pair,regular shipping. The regular shipping pair came BEFORE the express shipping pair and now half the glasses are made in China instead of here in the US. I was awed at the price increases. The IR lenses are terrible and GLARE! I ordered some transitioning glasses and after 2 hours in PURE DIRECT SUNLIGHT the only color is the terrible pink IR color glaring in the sun. I sent Zenni a photo thru the customer service chat…they REFUSE to just credit me a difference between the lenses I PAID FOR & the regular ones w the pink tint! They want me to send them back immediately and I am traveling for work until Oct (it’s July). I told them I sent you pictures of it with the pink tint only with my face directly IN THE SUN FOR 2 HRS…. If I wait until October to return them (when I’m home again) I will only get 25% refunded to me…which is LESS then the loss of the upgrade to transitions from plain glasses & makes ZERO sense to even bother sending back in Oct!! After buying my 9 pairs this year alone between glasses, prescription sunglasses, 2 pairs of transitions with 1 not working, my sons glasses, prescription sunglasses, my daughters and my 2 granddaughters glasses ….I am disappointed!! I also have a podcast and guests compliment me on my glasses frequently & I will be editing it out of all past episodes and future bc I give them FREE PROMO!! I proved they sent me the wrong thing and instead of a credit for the DIFFERENCE of incorrect lenses you won’t help. Btw don’t give me some stupid baloney response telling me to contact customer service bc I ALREADY DID THAT you clowns!!! Ship times are 3-4x what they used to be bc now 2/3 our orders came from China…so your not even hiring American workers to get cheap labor…yet ALL prices went thru the roof!! Shame on you for taking American jobs like the rest of the country does & then going UP in price instead of DOWN!! No justification for it. Tossers ### 1/5 — Too much spying *2026-07-05, version 7.4.1* Cannot get signed up without sharing so I’ll buy elsewhere ### 1/5 — Glitchy slow *2026-07-03, version 7.4.1* Very glitchy and slow. Took so long to try and log in with Their new passcode process. ### 1/5 — Predatory Return Model *2026-06-27, version 7.4.1* Make it intentionally difficult to start returns. App is super robust, there’s a button for everything! ... except returns. Can’t start a return without talking to customer service, no links to initiate in the order emails unlike every other business, only link obscurely tucked away in the app. Says you can do it over agent chat in the app but it won’t load, guess they figure if they make it more difficult less returns will be made! ### 1/5 — User Log In Bugs *2026-06-24, version 7.4.1* I cant even sign in without the app constantly redirecting me back to the sign in screen after entering correct information ## Most praised reviews (10 highest-rated) ### 5/5 — The only glasses I wear! ☺️🙏🏾 *2026-08-24, version 7.8.0* I love these soooooo much it’s my 3rd time ordering within 3 years ### 5/5 — Convenience *2026-08-23, version 7.8.0* And Visually Impaired and having trouble picking Glasses Xenia is a great help for Visually able to look at them take pictures and then put my glasses on and see what I look like ### 5/5 — Awesome company! *2026-08-23, version 7.8.0* Zenni optical has been my eye glasses dispensary for a few years now and they never fail me! ### 5/5 — I love Zenni *2026-08-22, version 7.8.0* I’ve purchased glasses through Zenni for 20 years. I will always use them! ### 5/5 — Only the best *2026-08-22, version 7.8.0* Try them on with the camera, pick what you like, lenses, frames, etc and order. Easy as 123 ### 5/5 — I love Zenni *2026-08-22, version 7.8.0* Bean using Zenni for glasses, sunglasses and all my eyewear needs for more than 5 years now. Great zervice! ### 5/5 — Awesome service *2026-08-22, version 7.8.0* I had issues with one of my glasses and they were so kind to fully help out even when it was outside the required period. Now that what I call an amazing customer service with some drops of kindness. Yes I would be recommending them to anyone willing to buy. Thanks ### 5/5 — Only Zenni !!! *2026-08-21, version 7.8.0* I always order my glasses with Zenni. I made a mistake a while back and ordered a pair from the VA… big mistake. $600, ill fitting and the prescription was a bit off too. Zenni henceforth! ### 5/5 — Love Zenni *2026-08-20, version 7.8.0* I have been using Zenni for at least 15 years and have I rarely gotten a pair of glasses that I didn’t like. Even when I had issues they were so easy to work with. They’ve grown so much over the years and it’s no wonder why, they’re great! The only thing I miss is they did away with the fun holiday themed glasses! ### 5/5 — Fast/affordable/helpful *2026-08-19, version 7.7.2* They have an abundance of great frames! The lenses are affordable even for strong prescriptions and protective coatings. I was able to fully exchange a pair of glasses that didn’t work for me. Customer service was very fast and friendly. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*