# Zeno Travel — user reviews

> 10 indexed App Store user reviews of Zeno Travel by Serko Limited.

- Source: https://appshunter.io/ios/app/zeno-travel/id1298332788/reviews
- App overview in markdown: https://appshunter.io/ios/app/zeno-travel/id1298332788.md

## Most critical reviews (10 lowest-rated)

### 1/5 — Terrible App, Slow and Lots of Bugs

*2025-11-01*

Very slow app with lots of bugs, the latest one just pops up with “Error: year date and time parameters describe an unrepresentable date and time” and it doesn’t let you submit any expenses. What do you expect from a NZ based tech company?

**Developer response:** Hello, we're sorry to hear you're having such a bad experience using our app. Thank you for reaching out and providing this feedback. Are you still experiencing these issues? If you are, can you please reach out to your internal admin / finance team and ask them to raise a ticket with support.

### 1/5 — Very Slow

*2025-09-05*

The app takes so long to do anything 
Needs the ability to select more than one photo at a time.

### 1/5 — Horrible

*2025-05-22*

Probabaly the worst app I have ever used. So bad that I am considering changing employers to one that doesn’t use this app so that I don’t have to use it anymore. The lag time is incredibly long, just for something as a simple as selecting yes or no for if tax is included. Adding a photo of a receipt? Best to go and make yourself a coffee or watch a movie. Need to add multiple employees? Forgot about it unless you book out your entire morning. Dial up internet is faster than this app. Avoid if possible.

**Developer response:** Hello, we're sorry to hear you're having such a bad experience using our app. Thank you for reaching out and providing this feedback. Are you still experiencing these issues? If you are, can you please get in contact with your Expense Account Manager and if required, they can initiate a Support Request for an in-depth investigation around what's causing this to happen.

### 1/5 — The worst

*2025-02-14*

Terrible, slow, I hate this

### 1/5 — Crashes

*2024-11-11*

Current IOS software and won’t load past face recognition screen

**Developer response:** Hello, thank you for this feedback. Are you able to confirm if you're still experiencing these issues?

### 1/5 — Not Good.

*2024-09-26*

One of the most unreliable apps I’ve ever used the expense matching is nonexisting. It seems every two weeks you have to re-login. Once in the app it needs a 4 digit pin but I’ve never had to use that again. I would not recommend this app to any company there are better options out there.

**Developer response:** Hello, thank you for reaching out and providing this feedback. Are you still experiencing this issue? If you are, can you please get in contact with your Travel Management Company directly to investigate if you use our app for travel? Or your Expense Account Manager if you use our app for Expenses. If required, they can initiate a Zendesk ticket for more in-depth investigation.

### 1/5 — Doesn’t work

*2024-08-16*

It’s doesn’t work. It’s forever spinning and cannot find flights.

**Developer response:** Thank you for reaching out and providing this feedback. We're sorry you've experiencing this inconvenience. Can you please get in contact with your Travel Management Company directly to investigate what's happened. If required, they can initiate a Zendesk ticket for a more in-depth investigation.

### 1/5 — Review

*2023-11-08, version 1.13.1*

Regularly seems to be impossible to log in to this app. The monthly requirement to change your password is diabolical, where it seems to rejects password changes just to make your life difficult.

### 5/5 — Awesome with Travel and Expense

*2025-01-20, version 1.19.4*

One app to do expense and travel

### 5/5 — Slick

*2019-03-10*

Very much like the apps I’m used to for leisure travel, it’s the most user friendly business travel tool I’ve come across.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*